Collab and-settlement-sector

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Presentation to the Ontario Council of Agencies Serving Immigrants (OCASI) on collaboration and capacity-building in the settlement sector of Ontario

Presentation to the Ontario Council of Agencies Serving Immigrants (OCASI) on collaboration and capacity-building in the settlement sector of Ontario

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  • Collaboration in the Settlement SectorOf Ontario
  • Challenge: Building capacityShort-Termbe current and accurate about collaborative innovations in Government;Medium-termIncrease capacity across the Government in my areaLong-termImplement a sustainable model for my division and across government
  • Right now federal public servants are organising free 200-300 person events for each other, for free at very high value.
  • Insight to building capacityNetwork the practitioners, experts and interested people;Support & encourage communication and knowledge-exchange;Capture the information, share it;Foster collaboration on common challenges;Take chances, be transparent, share the coordination.
  • It is prohibitive for members to connect with each other
  • Basically prohibitive stuff for settlement agencies to do!
  • Basically prohibitive stuff for settlement agencies to do!It is so important to be involved with OCASI, I want to know everything about them and what they offer, because it makes me a better settlement worker by:improving my work (quality of service)saving me time (efficiency of delivery);keeps me up-to-date of current issues, challenges (resilience);
  • Insight:knowledge, practices, solutions;emerging issues, problems, challenges;knowledge gaps across the sector;Solicit feedback on:Information productsLearning materials and coursesDemonstrable increases in engagement and capacityAdvocacy/consultative insight on specific issuesMore?These are runoffs that are valuable from my work. The more valuable they are for you, the more valuable they are for me to get.I need these. How?
  • Insight:knowledge, practices, solutions;emerging issues, problems, challenges;knowledge gaps across the sector;Solicit feedback on:Information productsLearning materials and coursesDemonstrable increases in engagement and capacityAdvocacy/consultative insight on specific issuesMore?These are runoffs that are valuable from my work. The more valuable they are for you, the more valuable they are for me to get.I need these. How?
  • The tools and knowledge base to support an engaged community with points of interactionOtherwise: nothing but a website.
  • The tools and knowledge base to support an engaged community with points of interactionOtherwise: nothing but a website.
  • I didn’t want to finish the discussion without mentioning something about the online tools processWikis
  • Scoping the aims <- Where I am nowIdentifying, providing the toolsCreate community of sharingEngaging stakeholdersCollaborate, Share information, knowledge, identify gapsSupport communityReflect, fix, repeat;At each one of these points, I would use online collaobrative tools to supplement our in-person engagements.The line is blurred
  • Not replacing other engagements
  • This works for other engagements, but not capacity building.
  • This works for other engagements, but not capacity building.
  • Being prescriptive, directional, authoritative
  • Not replacing other engagements
  • Not only for the Settlement Sector, but OCASI tooTap into a community of experts, practitionersStay current on issues, concerns, best practicesFacilitates collection of Best Practices and sharing of knowledgeResilience for the sectorOthers?
  • And more...Pitch to targeted participants:
  • And more...Pitch to targeted participants:
  • Resource site (AtWork.Settlement.Org)Resource website (under SettlementWorkers.Org)Information SharingIntegrate a wiki for information sharing & collaborationEngage partnersInformation sharing among partners (member agencies, settlement workers, government, research partners, etc.)Culture changePresentations, discussions, support for info sharing & discussionProvide information…

Transcript

  • 1. Collaboration in the Settlement Sector
    Of Ontario
    Douglas.Bastien@OCASI.org
    June 2011
  • 2. Discussion Outline
    Why collaborate
    How to collaborate
    Tool selection
    Tools comparison
  • 3. Topic
    Capacity: Interaction, Community, Online Tools
    Capacity supports
    Community
    People, knowledge
    Interaction
    Conferences, Learning events
    Online Tools (ie: Web 2.0)
    Collaborative tools
    Social Media
  • 4. Collaborating & learning
    from each other
  • 5. Be the change, support it among others
  • 6. Community building
    high value information sharing
  • 7. Capacity Building
    communicate, share, coordinate, network,
    Information, knowledge,
    Transparently, openly
  • 8. Rationales
  • 9. Role of OCASI in Sector Capacity Development
    OCASI has a value-added role of bringing members together
    It is prohibitive for workers to connect with each other.
  • 10. Collaboration: helps OCASI fulfill its mandate
    Best Practices & Information-Sharing:
    Sharing common information
    Getting Best Practices
    Being a fly-on the wall to interactions
    Encourage participation & information-sharing:
    • Provide the tools;
    • 11. Opportunity to improve materials & products;
    • 12. Incentives, recognition, referrals;
    Result: Increased capacity in the sector.
  • 13. Role of Capacity
    Enhance the organizational and service capacities of
    members and
    relevant professional development activities;
    Innovation:
    Outreach and promotion strategies;
    enhance sector usage
    enhance awareness of
    new tools,
    methodologies,
    service model
    professional development opportunities.
    Building collaboration and sharing of resources and information in the sector.
  • 14. Capacity-building summarised
    Target outcome:
    “I want to be involved with OCASI”
  • 15. Valuable resources for us from the sector
    Insight/Knowledge/Information
    Feedback
    Engagement
    More
  • 16. Valuable outputs from us to the sector
  • My Role/Our role: To Facilitate
    Sharing
    Learning
  • 23. My Role/Our role: To Promote
    Community*
    * within the sector
    Collaboration
  • 24. Online Capacity Development Strategy
  • 25. Online Capacity Development
    Strategy components:
    People / Community
    Tool / Knowledge Base
    Interaction / Events
  • 26. Strategy: 3 gears
  • 27. Online presence
  • 28. Online presence
    (link with IM/IT)
  • 29. Value exchange
  • About the tool/toolset
  • 33. Engagement / Tool / Technology
    Purpose
    Tool
    Technology
    Tool
    Technology
    Our discussion
    My job with
    IT/New Media
    IT/New Media (Dave)
  • 34. How?
    Scoping the aims <- Where I am nowIdentifying, providing the tools
    Create community of sharing
    Engaging stakeholdersCollaborate, Share information, knowledge, identify gaps
    Support community
    Reflect, fix, repeat;
  • 35. Community
    Formation
  • 36. Community building approaches
    Social, informal
    (like this)
    Roles, formal
    (committee approach)
    (not this)
  • 37. Approach: Where I see us
    Capacity fosters networking, creating valuable connections with and among members
    (like this)
  • 38. View: Hierarchy
    Capacity/OCASI is at the top, rest at the bottom
    (not this)
  • 39. View: Policy & Advocacy
    (not this)
    Board, Members
  • 40. Approach: Center of the sector
    (not this)
    Capacity/OCASI is at the center of the network
  • 41. Approach: summary
    (not these)
    (like this)
  • 42. (again) Approach: Where I see us
    OCASI fosters networking, creating valuable connections with and among members
    (like this)
  • 43. Towards Value-based Engagement:
    YES:
    Open, Self-selected
    Informal, value-added,
    “organic”,
    NO:
    Clear roles, heads,
    responsibilities,
    The community is flexible, anyone can lead, discussions are open, self-organised, participation is voluntary.
    We help coordinate, add value.
  • 44. Benefits of community-supported capacity
    Supportive community
    Better responsiveness
    Access to practitioners
    Stay current on issues
  • 45. Pitch for collaboration / Capacity development
    Why:
    reinvent the wheel and
    face challenges alone?
  • 46. Pitch for collaboration / Capacity development
    When:
    we can share what we know already
    • and collaborate on common problems
  • Topic - repeat
    Capacity: Interaction, Community, Online Tools
    Capacity supports
    Community
    People, knowledge
    Interaction
    Conferences, Learning events
    Online Tools (ie: Web 2.0)
    Collaborative tools
    Social Media
  • 47. Next steps (short-term)
    Resource site
    AtWork.Settlement.org |
    Information Sharing Wiki
    Community-forming/supporting event
  • 48. Next steps (medium-term)
    Foster links with other groups in OCASI
    Knowledge-sharing events
    Collaborative Information Gathering
  • 49. Next steps (medium-term)
    Foster links with other groups in OCASI
    Knowledge-sharing events
    Collaborative Information Gathering
  • 50. Tech! Types of engagement
  • 51. Tech! Types of engagement
  • 52. Tech! Types of engagement
  • 53. Tech! Types of engagement
  • 54. Tech! Types of engagement
  • 55. Tech tools – Current use
    *
  • 56. Tech tools – Potential use
  • 57. Tech tools – Current use
    *
  • 58. Questions/Discussion
    • Tools outline document
    • 59. http://atwork.settlementtech.org/
  • Thank you!
    Contact me:
    DBastien@ocasi.org
    @DBast (twitter)