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How to make surveys better

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Change course now http://dougdevitre.com/sa …

Change course now http://dougdevitre.com/sa
How to Make Surveys Better
By @DougDevitre
Do you measure how people feel or what they implement as a result?
Most measure subjective feelings rather than results.
Actual Questions
This is why most surveys don’t improve the attendees’ condition.
How would you rate the presentation?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the presenter well organized?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the program useful?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
How would you rate the facility?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the speaker excited?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Better Questions
How to measure performance from education sessions.
Which learning objective had the most impact?
Increasing revenue by __________.
Increasing customer satisfaction by _____.
Decreasing customer attrition by _______.
Increasing productivity from ____________.
None of the above.
How much X helped you get Y?
0
500
1,000
1,000 +
Would you refer others to attend?
No, it was a waste of time.
Yes, it was ok but I didn’t implement.
Yes, if you want some entertainment.
Yes, it helped me improve my business.
Other _______________
What would be the one thing you would improve next time?
The magic question that encompasses all the subjective issues.
How to change course
http://dougdevitre.com/sa

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  • 1. How to MakeSurveys BetterBy @DougDevitre
  • 2. Do you measure howpeople feel or what theyimplement as a result?Most measure subjective feelings rather than results.
  • 3. Actual QuestionsThis is why most surveys don’t improve the attendees’ condition.
  • 4. How would you rate the presentation?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
  • 5. Was the presenter well organized?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
  • 6. Was the program useful?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
  • 7. How would you rate the facility?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
  • 8. Was the speaker excited?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
  • 9. Better QuestionsHow to measure performance from education sessions.
  • 10. Which learning objective had themost impact?A. Increasing revenue by __________.B. Increasing customer satisfaction by _____.C. Decreasing customer attrition by _______.D. Increasing productivity from ____________.E. None of the above.
  • 11. How much X helped you get Y?A. 0B. 500C. 1,000D. 1,000 +
  • 12. Would you refer others to attend? No, it was a waste of time. Yes, it was ok but I didn’t implement. Yes, if you want some entertainment. Yes, it helped me improve my business. Other _______________
  • 13. What would be the onething you would improvenext time?The magic question that encompasses all the subjective issues.
  • 14. How to change coursehttp://dougdevitre.com/sa