• Share
  • Email
  • Embed
  • Like
  • Private Content
How to make surveys better
 

How to make surveys better

on

  • 380 views

Change course now http://dougdevitre.com/sa ...

Change course now http://dougdevitre.com/sa
How to Make Surveys Better
By @DougDevitre
Do you measure how people feel or what they implement as a result?
Most measure subjective feelings rather than results.
Actual Questions
This is why most surveys don’t improve the attendees’ condition.
How would you rate the presentation?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the presenter well organized?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the program useful?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
How would you rate the facility?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Was the speaker excited?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent
Better Questions
How to measure performance from education sessions.
Which learning objective had the most impact?
Increasing revenue by __________.
Increasing customer satisfaction by _____.
Decreasing customer attrition by _______.
Increasing productivity from ____________.
None of the above.
How much X helped you get Y?
0
500
1,000
1,000 +
Would you refer others to attend?
No, it was a waste of time.
Yes, it was ok but I didn’t implement.
Yes, if you want some entertainment.
Yes, it helped me improve my business.
Other _______________
What would be the one thing you would improve next time?
The magic question that encompasses all the subjective issues.
How to change course
http://dougdevitre.com/sa

Statistics

Views

Total Views
380
Views on SlideShare
353
Embed Views
27

Actions

Likes
0
Downloads
0
Comments
0

3 Embeds 27

http://dougdevitre.com 17
http://newsblur.com 8
http://feeds.feedburner.com 2

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    How to make surveys better How to make surveys better Presentation Transcript

    • How to MakeSurveys BetterBy @DougDevitre
    • Do you measure howpeople feel or what theyimplement as a result?Most measure subjective feelings rather than results.
    • Actual QuestionsThis is why most surveys don’t improve the attendees’ condition.
    • How would you rate the presentation?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
    • Was the presenter well organized?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
    • Was the program useful?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
    • How would you rate the facility?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
    • Was the speaker excited?1 – Poor2 – Fair3 – Good4 – Very good5 – Excellent
    • Better QuestionsHow to measure performance from education sessions.
    • Which learning objective had themost impact?A. Increasing revenue by __________.B. Increasing customer satisfaction by _____.C. Decreasing customer attrition by _______.D. Increasing productivity from ____________.E. None of the above.
    • How much X helped you get Y?A. 0B. 500C. 1,000D. 1,000 +
    • Would you refer others to attend? No, it was a waste of time. Yes, it was ok but I didn’t implement. Yes, if you want some entertainment. Yes, it helped me improve my business. Other _______________
    • What would be the onething you would improvenext time?The magic question that encompasses all the subjective issues.
    • How to change coursehttp://dougdevitre.com/sa