IBM Service Management for Government


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IBM Service Management for Government

  1. 1. Service Management for a Smarter PlanetService Management for GovernmentVisibility, control, and automation on a Smarter Planet © 2012 IBM Corporation
  2. 2. Service Management for a Smarter PlanetAgenda  Addressing government imperatives through: – Visibility Control Automation™  Challenges facing decision makers in the government today  Potential benefits from addressing these challenges  Examples of government agencies who are seeing real benefits today  Recommended next steps2 © 2012 IBM Corporation
  3. 3. Service Management for a Smarter PlanetRealities of an integrated world ─three interwoven issues Across many industries there is a need to implement bold strategies that provide visibility of how systems are operating, control of IT and fixed asset management and automation of both physical and cloud infrastructures ─ in order to meet the demands of clients worldwide.   Business environments in All industries remain Strengthening the every industry need to focused on controlling supporting infrastructures adapt and thrive in the cost while increasing the to enable industry face of change utilization of everything strategies is required3 © 2012 IBM Corporation
  4. 4. Service Management for a Smarter PlanetGlobal challenges are driving a transformation in government Changing demographics increase the cost of social protection Citizens expect better and more responsive government services from Every major country affected by terrorism and regional conflicts Government finances significantly weakened by the global financial crisis Rising energy costs, push for higher utilization of all assets4 © 2012 IBM Corporation
  5. 5. Service Management for a Smarter PlanetGovernment leaders are prioritizing these imperativesImprove Citizen and Build Intelligent Manage Resources Improve PublicBusiness Services Transportation More Effectively Safety Systems5 © 2012 IBM Corporation
  6. 6. Service Management for a Smarter PlanetMeeting the service management needs of Governmentorganizations Visibility Control Automation Real time access to Efficient management of Streamline Government business analytics cost and optimization of processes and automate tailored to meet the needs processes and assets. infrastructures. of your organization. IBM can help you gather, synthesize, and improve information to help improve the way your Government organization operates ─ turning mountains of data into real time decisions.6 © 2012 IBM Corporation
  7. 7. Service Management for a Smarter PlanetVisibility Control Automation™ project areas for government Improve Citizen Build Intelligent Manage Improve Public and Business Transportation Resources More Safety Services Systems Effectively Asset Smarter Smarter Management Cities Buildings7 © 2012 IBM Corporation
  8. 8. Service Management for a Smarter PlanetPotential project areas for government  Asset and Facilities Management  Smarter Cites  Smarter Buildings Return to project Areas for retail8 © 2012 IBM Corporation
  9. 9. Service Management for a Smarter PlanetChallenges to integrated enterprise asset managementcapabilities  Lack end-to-end control of Government assets for total asset visibility – No single solution for fleet, facilities & IT asset management  Hard to address the Government challenges of operations and IT utilization  Difficult to provide service Management capabilities for different asset owner and all the different managing departments  Best practices not in place to improve asset productivity  Need to enhanced Workflow capabilities9 © 2012 IBM Corporation
  10. 10. Service Management for a Smarter PlanetBenefits of integrated enterprise asset managementcapabilities for government  Accountability and Compliance with regulations  Mission readiness  Dynamic Environment  Reduced budgets due to shifts in tax revenue, cost of war, etc.  Minimize risk  Managing multiple assets and divisions – facility, fleet, linear and IT assets  Improved service to citizens10 © 2012 IBM Corporation
  11. 11. Service Management for a Smarter PlanetHow IBM can help with integrated enterprise asset managementCapabilities in Government  Tracks and manages all critical and strategic enterprise assets  Manages asset lifecycle and its maintenance  Manages maintenance for planned and unplanned activities  Plans inventory to meet demand  Manages vendor contracts  Defines service offerings and establishes SLAs  Enables compliance with government regulations  Automates process workflows  Integrates with ERP, operations and store systems11 © 2012 IBM Corporation
  12. 12. Service Management for a Smarter PlanetGovernment examples of successful IBM asset management SMART IS SMART IS Optimizing asset utilization and Meeting government regulations cutting costs by $89,232 while and ensuring customer improving workforce productivity satisfaction Warner Robins Air Logistics Chugach Alaska: Using IBM Center: Implemented IBM Asset Asset Management CAC Management software that links established a common platform for maintenance schedules to parts end to end tracking and managing and vehicle inventories, enabling all government and staff to track and report on nongovernment contracts and the maintenance efforts. Eliminated lifecycle of each asset. The new five stovepipe legacy systems; capabilities meet federal property- improved decision making management requirements as well because of new visibility and data as the client’s contractual access for users and customers; obligations and internal cut costs by $89,232. requirements.12 © 2012 IBM Corporation
  13. 13. Service Management for a Smarter PlanetPotential project areas for government  Asset and Facilities Management  Smarter Cites  Smarter Buildings Return to project Areas for retail13 © 2012 IBM Corporation
  14. 14. Service Management for a Smarter PlanetChallenges for smarter cities  Improve health, welfare, security and safety of citizens and local industry/businesses  Improve citizen and business services pertaining to municipal-run programs, such as education, taxes, and social services  Increase deployment of environmentally responsible operations resulting in natural resource conservation, energy efficiency, water management, and/or effective utilization of renewable resources  Enhance management of city/regional resources and personnel resulting in reduced operational costs while maximizing taxpayer value and supporting fiscal stability  Enhance flow of communication, people, transportation, or resources within the city/region14 © 2012 IBM Corporation
  15. 15. Service Management for a Smarter PlanetBenefits of Smarter cities Public Safetyand improved critical services:  Predict, monitor, and mitigate crisis situations  Coordinate multi-agency responses  Minimize impact of emergencies Transportation  Improve traffic management  Optimize roadway capacity  Enhance travel experience Water  Analyze water use and consumption patterns  Predict asset failures to reduce costs  Optimize work orders to improved service15 © 2012 IBM Corporation
  16. 16. Service Management for a Smarter Planet How IBM can help build Smarter Cities Advanced water management including combined sewer overflowCase management, citizenand government portals and City data center monitoringsocial services delivery and energy management Water Government IT Infrastructure Services Smarter Energy Cities Healthcare Intelligent utility Clinical analytics, facilities networks and grid management, asset management management and regulatory compliance Public Transportation Safety Buildings Smarter traffic, airport, and rail Incident detection, solutions for optimization, coordination and Smart Building facilities security and asset management management and real- management and Green time crime warehouse Sigma analytics 16 © 2012 IBM Corporation
  17. 17. Service Management for a Smarter PlanetIBM customer examples for Smarter Cities operations SMART IS SMART IS Cities preventing problems before City leaders gain visibility into they occur with coordinated enterprise-wide assets and response. service. District of Columbia Water and Corpus Christi, Texas: Improved Sewer Authority (DC WASA): the efficiency and quality of the Integrate advanced analytics with services by improving the citys asset management software and a ability to manage 1,500 miles of mapping application from ESRI. water mains, 1,100 miles of The availability of real time, map- streets, six water treatment plants based information and geo- and 1,250 miles of wastewater analytics allows DC WASA gravity mains. New insight into engineers to identify potential operations has enabled staff to problems before they occur with identify patterns of asset mal- an estimated ROI of 629% and functions, institute preventative annual benefit of $6,559,000. measures and prevent service interruptions.17 © 2012 IBM Corporation
  18. 18. Service Management for a Smarter PlanetPotential project areas for government  Asset and Facilities Management  Smarter Cites  Smarter Buildings Return to project Areas for retail18 © 2012 IBM Corporation
  19. 19. Service Management for a Smarter PlanetChallenges for efficiency in government buildings  By 2025, buildings will be the #1 consumer of energy.  Up to 50% of energy and water in buildings are often wasted.  Data center energy use doubling every 5 years.  Real estate is the 2nd largest expense on the income statement.  Multiple Building Management Systems often in use.  No real-time energy and operational optimization, only reaction after the fact19 © 2012 IBM Corporation
  20. 20. Service Management for a Smarter PlanetBenefits of improving government building efficiency throughSmarter Buildings  Reduced energy usage by up to 40% and maintenance cost by 10-30%  Higher building usage and re-up rates in smarter buildings  Employee productivity increased up to 18% on average  65% of occupants willing to help make their workplace more environmentally responsible20 © 2012 IBM Corporation
  21. 21. Service Management for a Smarter PlanetHow IBM helps to create Smarter BuildingsCapital Project Real Estate PortfolioManagement Management Condition assessment  Strategic portfolio planning Capital planning & budgeting  Budgeting and forecasting real estate Construction estimating & project expense management  Lease & contract adminFacilities Management Energy and Environmental Energy Operations Sustainability Optimization Space utilization  Utility consumption tracking  Real-time energy & operating analytics Capacity planning  Energy planning analytics  Event filtering & correlation Move, add, change  Carbon measurement  Root cause analysis Reservations  Environmental investment analysis  Consolidated operations dashboard CAD integration  BMS integration  Building Systems integration Service Management Facilities Maintenance  Facilities service desk  Asset management  Service level agreements  Work management  Contracted services  Inventory management  Customer billing  Supply chain  Key management  Condition monitoring  BMS integration21 © 2012 IBM Corporation
  22. 22. Service Management for a Smarter PlanetIBM customer examples of facilities management SMART IS SMART IS Solving building systems Integration of energy and asset shortcomings with the most management to lower operating appropriate, effective & energy cost. efficient approaches. Tulane University: IBM Rochester, MN: Connecting to existing building Incremental energy savings of systems to collect metered data; approximately 5% yearly through incorporating advanced analytics various improvements and to uncover sub optimal conditions; programs; after the installation of bringing disparate data together to IBM Intelligent Building drive better decision making and Management, the team achieved measurably reduce overall energy an incremental 8% savings over costs. existing cost savings efforts. .22 © 2012 IBM Corporation
  23. 23. Service Management for a Smarter PlanetWhich project area best supports your organizations objectives? For business objectives… Suggested starting points… 1 Asset and Tivoli Endpoint Manager  Facilities  Maximo Enterprise Asset Management Management  Maximo Spatial Asset Management  IBM TRIRIGA Real Estate Management Software  IBM TRIRIGA Facilities Management Software  IBM TRIRIGA Facilities Maintenance Software  IBM TRIRIGA Environmental and Energy Management Software 2 Smarter Maximo Enterprise Asset Management  Cities  Maximo for Transportation  Maximo for Utilities  IBM Intelligent Operations Center  IBM Intelligent Water  IBM Intelligent Transportation 3 Smarter IBM Intelligent Building Management  Buildings  Maximo Asset Management for Energy Optimization  Tivoli Monitoring for Energy Management  IBM TRIRIGA Environmental and Energy Management Software23 © 2012 IBM Corporation
  24. 24. Service Management for a Smarter Planet Why IBM ? ─ IBM Innovation IBM Software solid base for integration IBM Systems hardware leadership ─ IBM Services Global Business Services consulting expertise Global Technology Services best practices ─ IBM Research Deep Research Capabilities Business Analytics Research ─ IBM’s own global transformational experiences ─ Partner Ecosystem Let’s work together to drive real change in your government agency.24 © 2012 IBM Corporation
  25. 25. Service Management for a Smarter Planet Thank you! © 2012 IBM Corporation
  26. 26. Service Management for a Smarter PlanetTrademarks and notesIBM Corporation 2012 IBM, the IBM logo and are registered trademarks, and other company, product or service names may be trademarks or service marks of International Business Machines Corporation in the United States, other countries, or both. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are trademarks or service marks of others as described under “Special attributions” at: Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.26 © 2012 IBM Corporation