User Inspired Design is one of the core modules of industrial and strategic design department in Aalto University School of Art and Design. It is held every year in autumn with around 25 students, with different topics every year. This year’s main topic is ‘psychiatry’ under the big theme of ‘well-being’, and luckily this year, we’re taking part in Helsinki World Design Capital 2012.
This is the final presentation slide done by group 1 of the project. The presentation was held on 21st of October, 2011.
For more information, please visit http://designresearch.fi/courses/uid11/
Imagist3D Architectural and Interior Rendering Portfolio
User Inspired Design 2011 Group 1 Presentation
1. 3RD SECTOR COLLABORATIVE INFORMATION HUB
Group 1
Deborah Betteto
Da-Woon Chung
Ashkan Shabnavard
Kajsa Sundeson
Panu Harju
Saturday, 5 November
2. 3RD SECTOR COLLABORATIVE INFORMATION HUB
Outline
1. Proc
ess & p
•Metho rogress
•Orienta s
d ion
t
•Interviewion
•Analysis Findings
•Definitio
•Ideation n of Goal
•Evaluat
ion
2. Con
cept
•Overvie
•Details w
•Three e
x
•First Con ample service
scenar
•Support tact ios
•Future S from R
AY
teps
Saturday, 5 November
7. Interviews/discussion to understand the system
Research Methodology
Subjects created visualizations of their view of the system
Saturday, 5 November
8. Interviews/discussion to understand the system Subjects created visualizations of their view of the system
Research Methodology
Saturday, 5 November
9. Interviews/discussion to understand the system Subjects created visualizations of their view of the system
Research Methodology
In the group we created visualizations of the
system to get reactions from stakeholders.
Saturday, 5 November
10. Interviews/discussion to understand the system Subjects created visualizations of their view of the system
Research Methodology
In the group we created visualizations of the
system to get reactions from stakeholders.
Saturday, 5 November
11. Interviews/discussion to understand the system Subjects created visualizations of their view of the system
Research Methodology
Co-design Workshop for ideas and evaluation
In the group we created visualizations of the
system to get reactions from stakeholders.
Saturday, 5 November
12. Interviews/discussion to understand the system Subjects created visualizations of their view of the system
Research Methodology
In the group we created visualizations of the Co-design Workshop for ideas and evaluation
system to get reactions from stakeholders.
Saturday, 5 November
13. Orientation
Communication problem between
clinics seems to be a problem.
Saturday, 5 November
14. Orientation
Meeting with other stakeholders for a broader perspective of the mental
health care system. Who are the different actors? Are there other problems?
Saturday, 5 November
15. Orientation
There seems to be a lack of communication between the
health system and the 3rd sector organizations.
Saturday, 5 November
17. Interviews
”To be informed of the opportunities ”The clinics don't take care about the
of 3rd sector services in Helsinki is social side.”
really a challenge.”
”Some people need help to search for
possibilities; they might not have the
energy or the skills to do it themselves.”
”Every one knows about the 3rd sector but it is
very widely spread and you have to know
where to look and where to find them.”
Saturday, 5 November
18. Findings from interviews
• The information about third sectors are not organized nor controlled so for staff in the
care system it can be very difficult to reach them efficiently. Most of the organisations
are reached based on pre-experiences from clinics, preventing them from contacting
new ones.
• From the health side it’s known that social services and activities provided from the third
sectors are important for the patients in the rehabilitation process, if they are well
adapted to the patients specific needs. These should be parallel to psychiatric
Saturday, 5 November
21. Analysis of findings
Critical debriefs by group members Structuring of information and analyzing
Saturday, 5 November
22. Problems
Health
patient
care
social
service
3rd
sector
Saturday, 5 November
23. Problems
Lack of knowledge about
3rd sector services.
Health
patient
care
social
service
3rd
sector
Saturday, 5 November
24. Problems
Lack of knowledge about
3rd sector services.
Health
patient
care
Trust?
social
service
3rd
sector
Saturday, 5 November
25. Problems
Lack of knowledge about
3rd sector services.
Health
patient
care
Trust?
social
service
3rd
How to reach 3rd sector? sector
Saturday, 5 November
26. Problems
Lack of knowledge about Lack of patients motivation.
3rd sector services.
Health
patient
care
Trust?
social
service
3rd
How to reach 3rd sector? sector
Saturday, 5 November
27. Problems
Lack of knowledge about Lack of patients motivation.
3rd sector services.
Health
patient
care
Trust? Funding issue
social
service
3rd
How to reach 3rd sector? sector
Saturday, 5 November
28. Problems
Lack of knowledge about Lack of patients motivation.
3rd sector services.
Health
patient
care
Trust? Funding issue
social
service
3rd
How to reach 3rd sector? sector Overwhelming of service?
Saturday, 5 November
29. Problems
Lack of knowledge about Lack of patients motivation.
3rd sector services.
Health
patient
care
Trust? Funding issue
social
service
3rd
How to reach 3rd sector? sector Overwhelming of service?
Lack of communication between
stakeholders.
Saturday, 5 November
30. Project goal:
Improve the psychiatric rehabilitation process, by bettering the coordination of third
sector service providers to increase their alignment with one another, and to help
increase the acceptance and recognizability of their work to other key stakeholders
(health and social services, and patients).
Health
patient
care
social 3rd
service sector
Saturday, 5 November
37. Evaluation
Comparable research Matrix evaluation Co-design workshop
Saturday, 5 November
38. Espoo Study
• We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s
Community Organizations), who are doing related research into inefficiencies with the integration
of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are
currently engaged in gathering information about the 3rd sector organizations in mental health in
Helsinki, and then be developing an output aiming to provide this information to the public.
Saturday, 5 November
39. Espoo Study
• We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s
Community Organizations), who are doing related research into inefficiencies with the integration
of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are
currently engaged in gathering information about the 3rd sector organizations in mental health in
Helsinki, and then be developing an output aiming to provide this information to the public.
Overlapping findings with our research:
• There are a lot of talented people and useful resources in the 3rd sector, but they are not used the
right way today.
• Structure and coordination of service is needed for the system to work better.
• Lack of communication between stakeholders
• How to reach 3rd sector?
Saturday, 5 November
42. Please Join Us for a
Design Workshop
& Discussion
(About the Finnish Mental Health System)
October 13th, 2011 - 6pm till 9pm
HUB HELSINKI - Annankatu 31-33 C 37
***
Refreshments and Snacks will be provided
Hello, we are the Masters students from Aalto University, School of Art and Design, whom you
graciously met in the past weeks. To continue our efforts to use design to create meaningful
improvements to the psychiatric rehabilitation process, we are organizing an inspired evening
of activities to engage you and a divers cross section of professionals from the mental
health service. Together, in this intimate and interactive setting, we want to discuss
your thoughts and elaborate the possible outcomes of the project.
We thank you in advance for your passion for helping
improve the Finnish mental health services,
and ask that you kindly RSVP by
Oct. 11.
Hello,
Saturday, 5 November
43. Co-design and validation
Workshop
•We held a multidisciplinary co-
design workshop at HUB helsinki, a
community based collaborative Spontaneous co-design
space for entrepreneurs and social
innovators.
•Participants included a Psychiatric
Doctor and Social worker from the
Malmi outpatient clinic, and a
representative of the 3rd sector
Helmi Mental Health Association.
Feedback a topic of discussion
3rd sector as a Mosaic Networking contacts
Saturday, 5 November
44. Workshop Output
(Jussi from Helmi’s view of current fragmented nature of 3rd sector)
Saturday, 5 November
45. Workshop Output
(Jussi from Helmi’s view of current fragmented nature of 3rd sector)
Patient/Public
Health care
Social service
3rd sector
Patient/Public
Saturday, 5 November
46. Workshop Output
(Visualization of Project Goal: Better Integration of 3rd sector)
Health care
Social service
3rd sector
Patient/Public
Saturday, 5 November
49. 3RD SECTOR COLLABORATIVE INFORMATION HUB
•Common identity for 3rd sector, yet
maintaining individual identity and
perspectice. Artworks or other visual identity
shown in the mosaic.
Saturday, 5 November
50. 3RD SECTOR COLLABORATIVE INFORMATION HUB
•Personal contact with organisations
Saturday, 5 November
51. 3RD SECTOR COLLABORATIVE INFORMATION HUB
•Feedback between organisations
•Stories to give hope
•Online guide
Saturday, 5 November
52. Collaborative space
With a physical meeting space, 3rd sector employees from
different organizations will be able to informally share ideas and
engage in discussions that could lead to stronger collaborations.
Thus helping one another and patients. There is strength in
numbers, Mosaiikki could help strengthen the voice of the 3rd
sector.
Saturday, 5 November
53. Identity
Since every organization working in the field of mental health has its own unique identity, perspective
and approach to dealing with specific mental health issues, the Mosaiikki model offers a unified
voice without restriction. Each organization operates autonomously, yet at the same time forms a
valued part of the “mosaic”. Furthermore, to reinforce a feeling of ownership to a common space,
each 3rd sector group is invited to contribute with a physical icon to the mosaic display wall; in
addition to informational materials.
Saturday, 5 November
54. Take it home
As a full service information and
counseling hub, Mosaiikki
maintains stock of a wide
assortment of 3rd sector
informational brochures,
magazines, communications and
reference materials; many of
which can be taken home by
visitors.
Saturday, 5 November
55. Stories
An understanding of potential
paths to recovery, and a feeling of
being heard are both important in
treatment of mental health issues.
This is why Mosaiikki collects and
maintains stories from ex-patients,
giving them a voice to be heard,
and at the same time providing
hope to others affected by similar
conditions.
Saturday, 5 November
56. Pecha-Kucha
Continuous communication and feedback
was identified as an important way to
maintain strong integration of all
stakeholders involved with mental health
issues, so Mosaiikki actively fosters
opportunities for this; including Pecha Kucha
evenings (open discussions about various
mental health related topics) and
formalized efforts to pass on patient stories,
collected by 3rd sector employees, to those
in health and social services.
z
z
z
Saturday, 5 November
57. Online guide
Mosaiikki will provide an
information platform to clearly
show details and contact
information for available third
sector services, as well as details
about dealing with mental health
in Finland. This will be available on
location at digital terminals, and
on the web for home users.
Saturday, 5 November
59. Personal Contact
Empathetic counselling and a
feeling that a patient is being
listened to is a priority at Mosaiikki.
In a casual setting, visitors are
treated with respect and while
being informed of available
services and general treatment
paths.
Saturday, 5 November
61. 3RD SECTOR COLLABORATIVE INFORMATION HUB
I don’t like back ground
colour, it doesn’t match
blue colour at end of the
previous animated
panning section... so it
seems very disjointed.
Saturday, 5 November
62. 3RD SECTOR COLLABORATIVE INFORMATION HUB
•To reinforce a feeling of ownership to a common
space, each 3rd sector group is invited to
contribute with a physical icon to the mosaic
display wall; in addition to informational materials.
I don’t like back ground
colour, it doesn’t match
blue colour at end of the
previous animated
panning section... so it
seems very disjointed.
Saturday, 5 November
65. Service scenario 1
Feedback sessions between
stakeholders to improve
collaboration.
S H S ! H S H
?
? mosaiikki z
mosaiikki ! mosaiikki
z
!
z
?
3 3 3
Saturday, 5 November
66. Confusion
S H
?
? mosaiikki
?
3
Saturday, 5 November
81. Who is there?
• The Coordinator would be a new position, mandated with
keeping track of 3rd sector activities, and communicating this
information to visitors
• 3rd sector employees - can continue their current volunteer
advocacy activities and rotate in at the Mosaiikki
• Patient volunteers - workshops are already popular with 3rd
sector clients, so incorporating their support in the Mosaiikki
would both help recovery and allow for a stronger community
bond with those who are really at the center of the Mental
Health system.
Saturday, 5 November
82. Roles taken on by each organization
• Providing staff
• Providing information (brochures)
• Providing a piece of the mosaic - both figuratively and literally,
since they would be present in solidarity, as well as providing an
artefact based touchpoint for the Mosaiikki wall.
Saturday, 5 November
83. First Contact
• Mosaiikki hub offers spaces for onsite patient visits, to support easy
introduction opportunities to 3rd sector.
• Inexpensive breakfast to draws in visitors
• Workshops and activities
• Community Interactions through Pecha Kuchas, Coffee houses
etc.
• Professional networking activities for Health, social, and 3rd sector
employees.
Saturday, 5 November
84. Supported by?
• RAY: Supports project proposal which is inline with current projects
to foster closer alignment of 3rd sector activities.
• Municipality (Helsinki City): Excellent opportunity to help align
available services to a more efficient format.
Saturday, 5 November
85. Next steps
• Possible implementation in Malmi outpatient clinic is something
that was hinted during our workshop.
Saturday, 5 November
86. Kiitos!
Group 1
Deborah Betteto
Da-Woon Chung
Ashkan Shabnavard
Kajsa Sundeson
Panu Harju
Saturday, 5 November