3RD SECTOR COLLABORATIVE INFORMATION HUB                                                           Group 1                ...
3RD SECTOR COLLABORATIVE INFORMATION HUB                                                                         Outline  ...
Saturday,	 5	 November
Research MethodologySaturday,	 5	 November
Research Methodology                           Interviews/discussion to understand the systemSaturday,	 5	 November
Interviews/discussion to understand the system                                                   Research MethodologySatur...
Interviews/discussion to understand the system                                                   Research Methodology     ...
Interviews/discussion to understand the system                Subjects created visualizations of their view of the system ...
Interviews/discussion to understand the system                            Subjects created visualizations of their view of...
Interviews/discussion to understand the system                 Subjects created visualizations of their view of the system...
Interviews/discussion to understand the system                         Subjects created visualizations of their view of th...
Interviews/discussion to understand the system                 Subjects created visualizations of their view of the system...
Orientation                           Communication problem between                           clinics seems to be a proble...
Orientation                      Meeting with other stakeholders for a broader perspective of the mental                  ...
Orientation                           There seems to be a lack of communication between the                               ...
InterviewsSaturday,	 5	 November
Interviews               ”To be informed of the opportunities                     ”The clinics dont take care about the   ...
Findings from interviews                   •       The information about third sectors are not organized nor controlled so...
Analysis of findingsSaturday,	 5	 November
Analysis of findings              Critical debriefs by group membersSaturday,	 5	 November
Analysis of findings              Critical debriefs by group members        Structuring of information and analyzingSaturda...
Problems                           Health                                     patient                            care     ...
Problems             Lack of knowledge about                    3rd sector services.                                      ...
Problems             Lack of knowledge about                    3rd sector services.                                      ...
Problems             Lack of knowledge about                    3rd sector services.                                      ...
Problems             Lack of knowledge about                                Lack of patients motivation.                  ...
Problems             Lack of knowledge about                                Lack of patients motivation.                  ...
Problems             Lack of knowledge about                                Lack of patients motivation.                  ...
Problems             Lack of knowledge about                                       Lack of patients motivation.           ...
Project goal:                           Improve the psychiatric rehabilitation process, by bettering the coordination of t...
Saturday,	 5	 November
Ideation                           Collaboration   Guidance   InformationSaturday,	 5	 November
Saturday,	 5	 November
Saturday,	 5	 November
Saturday,	 5	 November
Saturday,	 5	 November
Evaluation                 Comparable research   Matrix evaluation   Co-design workshopSaturday,	 5	 November
Espoo Study          • We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s          Comm...
Espoo Study          • We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s          Comm...
Weighted Matrix EvaluationSaturday,	 5	 November
Weighted Matrix EvaluationSaturday,	 5	 November
Please Join Us for a                                                              Design Workshop                         ...
Co-design and validation                   Workshop           •We held a multidisciplinary co-           design workshop a...
Workshop Output                           (Jussi from Helmi’s view of current fragmented nature of 3rd sector)Saturday,	 5...
Workshop Output                                  (Jussi from Helmi’s view of current fragmented nature of 3rd sector)     ...
Workshop Output                                        (Visualization of Project Goal: Better Integration of 3rd sector)  ...
3RD SECTOR COLLABORATIVE INFORMATION HUBSaturday,	 5	 November
3RD SECTOR COLLABORATIVE INFORMATION HUB        •Collaborative spaceSaturday,	 5	 November
3RD SECTOR COLLABORATIVE INFORMATION HUB         •Common identity for 3rd sector, yet         maintaining individual ident...
3RD SECTOR COLLABORATIVE INFORMATION HUB        •Personal contact with organisationsSaturday,	 5	 November
3RD SECTOR COLLABORATIVE INFORMATION HUB        •Feedback between organisations        •Stories to give hope         •Onli...
Collaborative space                With a physical meeting space, 3rd sector employees from                different organi...
Identity                Since every organization working in the field of mental health has its own unique identity, perspec...
Take it home                As a full service information and                counseling hub, Mosaiikki                main...
Stories                An understanding of potential                paths to recovery, and a feeling of                bei...
Pecha-Kucha                Continuous communication and feedback                was identified as an important way to      ...
Online guide                Mosaiikki will provide an                information platform to clearly                show d...
Saturday,	 5	 November
Personal Contact                Empathetic counselling and a                feeling that a patient is being               ...
Further detailsSaturday,	 5	 November
3RD SECTOR COLLABORATIVE INFORMATION HUBI don’t like back groundcolour, it doesn’t matchblue colour at end of theprevious ...
3RD SECTOR COLLABORATIVE INFORMATION HUB           •To reinforce a feeling of ownership to a common           space, each ...
Brainstorming                           MoodboardSaturday,	 5	 November
MoodboardSaturday,	 5	 November
Service scenario 1                                          Feedback sessions between                                     ...
Confusion                           S                       H                                               ?             ...
z                            z                                z                                    Patient storiesSaturday...
Feedback passed on                           S !                   H                                 mosaiikki   !        ...
NetworkingSaturday,	 5	 November
Better integration of service                            S                         H                                      ...
Service scenario 2                            First contact with Mosaiikki                           through meeting with ...
On site consultationsSaturday,	 5	 November
Mosaiikki, next doorSaturday,	 5	 November
Personal info sessionSaturday,	 5	 November
helmiSaturday,	 5	 November
Service scenario 3                           Going to Mosaiikki can be a first                            step to get help ...
A friend tells about Mosaiikki.Saturday,	 5	 November
Mosaiikki feels easier to                                 approach.Saturday,	 5	 November
Information and personal                                   contact.Saturday,	 5	 November
Guided to peer support group.Saturday,	 5	 November
Who is there?                           •   The Coordinator would be a new position, mandated with                        ...
Roles taken on by each organization                            •   Providing staff                            •   Providing...
First Contact                   • Mosaiikki hub offers spaces for onsite patient visits, to support easy                   ...
Supported by?                 • RAY: Supports project proposal which is inline with current projects                      ...
Next steps                           •   Possible implementation in Malmi outpatient clinic is something                  ...
Kiitos!                                                Group 1                                        Deborah Betteto     ...
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User Inspired Design 2011 Group 1 Presentation

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User Inspired Design is one of the core modules of industrial and strategic design department in Aalto University School of Art and Design. It is held every year in autumn with around 25 students, with different topics every year. This year’s main topic is ‘psychiatry’ under the big theme of ‘well-being’, and luckily this year, we’re taking part in Helsinki World Design Capital 2012.

This is the final presentation slide done by group 1 of the project. The presentation was held on 21st of October, 2011.

For more information, please visit http://designresearch.fi/courses/uid11/

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  • User Inspired Design 2011 Group 1 Presentation

    1. 1. 3RD SECTOR COLLABORATIVE INFORMATION HUB Group 1 Deborah Betteto Da-Woon Chung Ashkan Shabnavard Kajsa Sundeson Panu HarjuSaturday, 5 November
    2. 2. 3RD SECTOR COLLABORATIVE INFORMATION HUB Outline 1. Proc ess & p •Metho rogress •Orienta s d ion t •Interviewion •Analysis Findings •Definitio •Ideation n of Goal •Evaluat ion 2. Con cept •Overvie •Details w •Three e x •First Con ample service scenar •Support tact ios •Future S from R AY tepsSaturday, 5 November
    3. 3. Saturday, 5 November
    4. 4. Research MethodologySaturday, 5 November
    5. 5. Research Methodology Interviews/discussion to understand the systemSaturday, 5 November
    6. 6. Interviews/discussion to understand the system Research MethodologySaturday, 5 November
    7. 7. Interviews/discussion to understand the system Research Methodology Subjects created visualizations of their view of the systemSaturday, 5 November
    8. 8. Interviews/discussion to understand the system Subjects created visualizations of their view of the system Research MethodologySaturday, 5 November
    9. 9. Interviews/discussion to understand the system Subjects created visualizations of their view of the system Research Methodology In the group we created visualizations of the system to get reactions from stakeholders.Saturday, 5 November
    10. 10. Interviews/discussion to understand the system Subjects created visualizations of their view of the system Research Methodology In the group we created visualizations of the system to get reactions from stakeholders.Saturday, 5 November
    11. 11. Interviews/discussion to understand the system Subjects created visualizations of their view of the system Research Methodology Co-design Workshop for ideas and evaluation In the group we created visualizations of the system to get reactions from stakeholders.Saturday, 5 November
    12. 12. Interviews/discussion to understand the system Subjects created visualizations of their view of the system Research Methodology In the group we created visualizations of the Co-design Workshop for ideas and evaluation system to get reactions from stakeholders.Saturday, 5 November
    13. 13. Orientation Communication problem between clinics seems to be a problem.Saturday, 5 November
    14. 14. Orientation Meeting with other stakeholders for a broader perspective of the mental health care system. Who are the different actors? Are there other problems?Saturday, 5 November
    15. 15. Orientation There seems to be a lack of communication between the health system and the 3rd sector organizations.Saturday, 5 November
    16. 16. InterviewsSaturday, 5 November
    17. 17. Interviews ”To be informed of the opportunities ”The clinics dont take care about the of 3rd sector services in Helsinki is social side.” really a challenge.” ”Some people need help to search for possibilities; they might not have the energy or the skills to do it themselves.” ”Every one knows about the 3rd sector but it is very widely spread and you have to know where to look and where to find them.”Saturday, 5 November
    18. 18. Findings from interviews • The information about third sectors are not organized nor controlled so for staff in the care system it can be very difficult to reach them efficiently. Most of the organisations are reached based on pre-experiences from clinics, preventing them from contacting new ones. • From the health side it’s known that social services and activities provided from the third sectors are important for the patients in the rehabilitation process, if they are well adapted to the patients specific needs. These should be parallel to psychiatricSaturday, 5 November
    19. 19. Analysis of findingsSaturday, 5 November
    20. 20. Analysis of findings Critical debriefs by group membersSaturday, 5 November
    21. 21. Analysis of findings Critical debriefs by group members Structuring of information and analyzingSaturday, 5 November
    22. 22. Problems Health patient care social service 3rd sectorSaturday, 5 November
    23. 23. Problems Lack of knowledge about 3rd sector services. Health patient care social service 3rd sectorSaturday, 5 November
    24. 24. Problems Lack of knowledge about 3rd sector services. Health patient care Trust? social service 3rd sectorSaturday, 5 November
    25. 25. Problems Lack of knowledge about 3rd sector services. Health patient care Trust? social service 3rd How to reach 3rd sector? sectorSaturday, 5 November
    26. 26. Problems Lack of knowledge about Lack of patients motivation. 3rd sector services. Health patient care Trust? social service 3rd How to reach 3rd sector? sectorSaturday, 5 November
    27. 27. Problems Lack of knowledge about Lack of patients motivation. 3rd sector services. Health patient care Trust? Funding issue social service 3rd How to reach 3rd sector? sectorSaturday, 5 November
    28. 28. Problems Lack of knowledge about Lack of patients motivation. 3rd sector services. Health patient care Trust? Funding issue social service 3rd How to reach 3rd sector? sector Overwhelming of service?Saturday, 5 November
    29. 29. Problems Lack of knowledge about Lack of patients motivation. 3rd sector services. Health patient care Trust? Funding issue social service 3rd How to reach 3rd sector? sector Overwhelming of service? Lack of communication between stakeholders.Saturday, 5 November
    30. 30. Project goal: Improve the psychiatric rehabilitation process, by bettering the coordination of third sector service providers to increase their alignment with one another, and to help increase the acceptance and recognizability of their work to other key stakeholders (health and social services, and patients). Health patient care social 3rd service sectorSaturday, 5 November
    31. 31. Saturday, 5 November
    32. 32. Ideation Collaboration Guidance InformationSaturday, 5 November
    33. 33. Saturday, 5 November
    34. 34. Saturday, 5 November
    35. 35. Saturday, 5 November
    36. 36. Saturday, 5 November
    37. 37. Evaluation Comparable research Matrix evaluation Co-design workshopSaturday, 5 November
    38. 38. Espoo Study • We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s Community Organizations), who are doing related research into inefficiencies with the integration of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are currently engaged in gathering information about the 3rd sector organizations in mental health in Helsinki, and then be developing an output aiming to provide this information to the public.Saturday, 5 November
    39. 39. Espoo Study • We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s Community Organizations), who are doing related research into inefficiencies with the integration of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are currently engaged in gathering information about the 3rd sector organizations in mental health in Helsinki, and then be developing an output aiming to provide this information to the public. Overlapping findings with our research: • There are a lot of talented people and useful resources in the 3rd sector, but they are not used the right way today. • Structure and coordination of service is needed for the system to work better. • Lack of communication between stakeholders • How to reach 3rd sector?Saturday, 5 November
    40. 40. Weighted Matrix EvaluationSaturday, 5 November
    41. 41. Weighted Matrix EvaluationSaturday, 5 November
    42. 42. Please Join Us for a Design Workshop & Discussion (About the Finnish Mental Health System) October 13th, 2011 - 6pm till 9pm HUB HELSINKI - Annankatu 31-33 C 37 *** Refreshments and Snacks will be provided Hello, we are the Masters students from Aalto University, School of Art and Design, whom you graciously met in the past weeks. To continue our efforts to use design to create meaningful improvements to the psychiatric rehabilitation process, we are organizing an inspired evening of activities to engage you and a divers cross section of professionals from the mental health service. Together, in this intimate and interactive setting, we want to discuss your thoughts and elaborate the possible outcomes of the project. We thank you in advance for your passion for helping improve the Finnish mental health services, and ask that you kindly RSVP by Oct. 11. Hello,Saturday, 5 November
    43. 43. Co-design and validation Workshop •We held a multidisciplinary co- design workshop at HUB helsinki, a community based collaborative Spontaneous co-design space for entrepreneurs and social innovators. •Participants included a Psychiatric Doctor and Social worker from the Malmi outpatient clinic, and a representative of the 3rd sector Helmi Mental Health Association. Feedback a topic of discussion 3rd sector as a Mosaic Networking contactsSaturday, 5 November
    44. 44. Workshop Output (Jussi from Helmi’s view of current fragmented nature of 3rd sector)Saturday, 5 November
    45. 45. Workshop Output (Jussi from Helmi’s view of current fragmented nature of 3rd sector) Patient/Public Health care Social service 3rd sector Patient/PublicSaturday, 5 November
    46. 46. Workshop Output (Visualization of Project Goal: Better Integration of 3rd sector) Health care Social service 3rd sector Patient/PublicSaturday, 5 November
    47. 47. 3RD SECTOR COLLABORATIVE INFORMATION HUBSaturday, 5 November
    48. 48. 3RD SECTOR COLLABORATIVE INFORMATION HUB •Collaborative spaceSaturday, 5 November
    49. 49. 3RD SECTOR COLLABORATIVE INFORMATION HUB •Common identity for 3rd sector, yet maintaining individual identity and perspectice. Artworks or other visual identity shown in the mosaic.Saturday, 5 November
    50. 50. 3RD SECTOR COLLABORATIVE INFORMATION HUB •Personal contact with organisationsSaturday, 5 November
    51. 51. 3RD SECTOR COLLABORATIVE INFORMATION HUB •Feedback between organisations •Stories to give hope •Online guideSaturday, 5 November
    52. 52. Collaborative space With a physical meeting space, 3rd sector employees from different organizations will be able to informally share ideas and engage in discussions that could lead to stronger collaborations. Thus helping one another and patients. There is strength in numbers, Mosaiikki could help strengthen the voice of the 3rd sector.Saturday, 5 November
    53. 53. Identity Since every organization working in the field of mental health has its own unique identity, perspective and approach to dealing with specific mental health issues, the Mosaiikki model offers a unified voice without restriction. Each organization operates autonomously, yet at the same time forms a valued part of the “mosaic”. Furthermore, to reinforce a feeling of ownership to a common space, each 3rd sector group is invited to contribute with a physical icon to the mosaic display wall; in addition to informational materials.Saturday, 5 November
    54. 54. Take it home As a full service information and counseling hub, Mosaiikki maintains stock of a wide assortment of 3rd sector informational brochures, magazines, communications and reference materials; many of which can be taken home by visitors.Saturday, 5 November
    55. 55. Stories An understanding of potential paths to recovery, and a feeling of being heard are both important in treatment of mental health issues. This is why Mosaiikki collects and maintains stories from ex-patients, giving them a voice to be heard, and at the same time providing hope to others affected by similar conditions.Saturday, 5 November
    56. 56. Pecha-Kucha Continuous communication and feedback was identified as an important way to maintain strong integration of all stakeholders involved with mental health issues, so Mosaiikki actively fosters opportunities for this; including Pecha Kucha evenings (open discussions about various mental health related topics) and formalized efforts to pass on patient stories, collected by 3rd sector employees, to those in health and social services. z z zSaturday, 5 November
    57. 57. Online guide Mosaiikki will provide an information platform to clearly show details and contact information for available third sector services, as well as details about dealing with mental health in Finland. This will be available on location at digital terminals, and on the web for home users.Saturday, 5 November
    58. 58. Saturday, 5 November
    59. 59. Personal Contact Empathetic counselling and a feeling that a patient is being listened to is a priority at Mosaiikki. In a casual setting, visitors are treated with respect and while being informed of available services and general treatment paths.Saturday, 5 November
    60. 60. Further detailsSaturday, 5 November
    61. 61. 3RD SECTOR COLLABORATIVE INFORMATION HUBI don’t like back groundcolour, it doesn’t matchblue colour at end of theprevious animatedpanning section... so itseems very disjointed. Saturday, 5 November
    62. 62. 3RD SECTOR COLLABORATIVE INFORMATION HUB •To reinforce a feeling of ownership to a common space, each 3rd sector group is invited to contribute with a physical icon to the mosaic display wall; in addition to informational materials.I don’t like back groundcolour, it doesn’t matchblue colour at end of theprevious animatedpanning section... so itseems very disjointed. Saturday, 5 November
    63. 63. Brainstorming MoodboardSaturday, 5 November
    64. 64. MoodboardSaturday, 5 November
    65. 65. Service scenario 1 Feedback sessions between stakeholders to improve collaboration. S H S ! H S H ? ? mosaiikki z mosaiikki ! mosaiikki z ! z ? 3 3 3Saturday, 5 November
    66. 66. Confusion S H ? ? mosaiikki ? 3Saturday, 5 November
    67. 67. z z z Patient storiesSaturday, 5 November
    68. 68. Feedback passed on S ! H mosaiikki ! ! 3Saturday, 5 November
    69. 69. NetworkingSaturday, 5 November
    70. 70. Better integration of service S H mosaiikki 3Saturday, 5 November
    71. 71. Service scenario 2 First contact with Mosaiikki through meeting with social worker on site. helmiSaturday, 5 November
    72. 72. On site consultationsSaturday, 5 November
    73. 73. Mosaiikki, next doorSaturday, 5 November
    74. 74. Personal info sessionSaturday, 5 November
    75. 75. helmiSaturday, 5 November
    76. 76. Service scenario 3 Going to Mosaiikki can be a first step to get help and support.Saturday, 5 November
    77. 77. A friend tells about Mosaiikki.Saturday, 5 November
    78. 78. Mosaiikki feels easier to approach.Saturday, 5 November
    79. 79. Information and personal contact.Saturday, 5 November
    80. 80. Guided to peer support group.Saturday, 5 November
    81. 81. Who is there? • The Coordinator would be a new position, mandated with keeping track of 3rd sector activities, and communicating this information to visitors • 3rd sector employees - can continue their current volunteer advocacy activities and rotate in at the Mosaiikki • Patient volunteers - workshops are already popular with 3rd sector clients, so incorporating their support in the Mosaiikki would both help recovery and allow for a stronger community bond with those who are really at the center of the Mental Health system.Saturday, 5 November
    82. 82. Roles taken on by each organization • Providing staff • Providing information (brochures) • Providing a piece of the mosaic - both figuratively and literally, since they would be present in solidarity, as well as providing an artefact based touchpoint for the Mosaiikki wall.Saturday, 5 November
    83. 83. First Contact • Mosaiikki hub offers spaces for onsite patient visits, to support easy introduction opportunities to 3rd sector. • Inexpensive breakfast to draws in visitors • Workshops and activities • Community Interactions through Pecha Kuchas, Coffee houses etc. • Professional networking activities for Health, social, and 3rd sector employees.Saturday, 5 November
    84. 84. Supported by? • RAY: Supports project proposal which is inline with current projects to foster closer alignment of 3rd sector activities. • Municipality (Helsinki City): Excellent opportunity to help align available services to a more efficient format.Saturday, 5 November
    85. 85. Next steps • Possible implementation in Malmi outpatient clinic is something that was hinted during our workshop.Saturday, 5 November
    86. 86. Kiitos! Group 1 Deborah Betteto Da-Woon Chung Ashkan Shabnavard Kajsa Sundeson Panu HarjuSaturday, 5 November

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