Social Media for Business<br />29 Jul 2011<br />Singapore Polytechnic Graduates Guild<br />dora@sp.edu.sg / dorachua@faceb...
About Dora<br />dorachua@facebook.com<br />
Agenda<br />Whatis SOCIAL MEDIA?<br />Who is using social media?<br />Howare businesses using social media?<br />What can ...
What is Social Media?<br />It is not just about Facebook or Twitter or Youtube!<br />
Which icons do you recognise?<br />
Social Media is MANY things<br />Social Media Landscapehttp://omgeureka.blogspot.com<br />Blog. MicroBlog, Wiki<br />Video...
Types of Social Media<br />
Social Media is all about PEOPLE<br />Individuals<br />with a common interest<br />coming together<br />holding a conversa...
Social Media Defined<br />Use of web-based and mobile technologies to turn communication into interactive dialogue<br />Ca...
Accessible to public
Decentralized reach withmultiple points of production
Easy to use
Immediate
Dynamic</li></li></ul><li>Who is using Social Media?<br />Social networking now accounts for 22% of all time spent online ...
Facebook in Asia<br />In February,  143 mil Facebook users in the region<br />In Jul, the figure has ballooned to 166 mill...
Top 15 Facebook countries in Asia<br />Indonesia leads at 38 million<br />Singapore ranks 13 at 2.4 million<br />(Source: ...
Social Media in INDONESIA<br />SOURCE: https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Indonesia<br />
Social Media in INDIA<br />India - 28 million users<br />4th largest country on Facebook.<br />4% of Facebook’s global tra...
Social Media in PHILLIPINES<br />Source:<br />https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Philippines<br />
Social Media in MALAYSIA<br />Source:<br />https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Malaysia<br />
Social Media in SINGAPORE<br />2.5 million users in Singapore<br />
Social Media in CHINA<br />As of 2010, China has 346 millionssocial media users<br />http://www.iresearchchina.com/view.as...
The Power of Facebook 2011<br />Source:<br />http://www.vodeblog.com/2011/01/the-power-of-facebook-2011/<br />
The Power of Facebook 2011<br />Source:<br />http://www.vodeblog.com/2011/01/the-power-of-facebook-2011/<br />
Who’s on Social Media?<br />Top Brands on Facebook<br />Source: http://www.socialbakers.com/facebook-pages/brands/<br />
Who’s on Social Media?<br />Top Brands on Facebook in SINGAPORE<br />Source: http://www.socialbakers.com/facebook-pages/br...
Why use Social Media for Business?<br />Increase sales / conversions<br />Improve reputation<br />Increase Brand Awareness...
Use of Social Media for Business<br />Promote launch of new products<br />Promote existing products or services<br />Updat...
Who is using social media?<br />Dell<br />Four Seasons Hotel<br />KLM Airlines<br />Blendtec<br />
1) Dell<br />In 2009, Dell chalked up $1 million in revenue through sale alerts via Twitter. <br />Offers discounts exclus...
2) Four Seasons Hotel<br />Spy on keywords or what people are talking about their brand,  good or bad.<br /><ul><li>Reply ...
2) Four Seasons Hotel<br />Before arriving at the Four Seasons I posted a tweet where I mentioned @FSPaloAlto and expresse...
2) Four Seasons Hotel<br />Although I had a basic room, I was very happy with the high quality of it. A very big bedroom w...
2) Four Seasons Hotel<br />Personal touch<br />Source: http://www.istrategyconference.com/blog/?category=Social-Media&titl...
<ul><li>We know the boredom of waiting for take-off
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Social Media For Business

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These are the slides presented at a talk I gave on 29 Jul 2011 as part of the Technology Refresh sharing sessions for the alumni of the Specialist Diploma in E-Commerce Technology (SECT) at Singapore Polytechnic

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  • http://www.penn-olson.com/2011/07/04/top-40-facebook-countries-in-asia/
  • Mar 2011
  • http://www.istrategyconference.com/blog/?category=Social-Media&amp;title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&amp;pid=265http://dannybrown.me/2010/05/10/four-seasons-hotels-art-of-social-media/http://askaaronlee.com/how-four-seasons-hotel-use-twitter/
  • http://www.istrategyconference.com/blog/?category=Social-Media&amp;title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&amp;pid=265http://dannybrown.me/2010/05/10/four-seasons-hotels-art-of-social-media/http://askaaronlee.com/how-four-seasons-hotel-use-twitter/
  • http://www.istrategyconference.com/blog/?category=Social-Media&amp;title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&amp;pid=265http://dannybrown.me/2010/05/10/four-seasons-hotels-art-of-social-media/http://askaaronlee.com/how-four-seasons-hotel-use-twitter/
  • http://www.istrategyconference.com/blog/?category=Social-Media&amp;title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&amp;pid=265http://dannybrown.me/2010/05/10/four-seasons-hotels-art-of-social-media/http://askaaronlee.com/how-four-seasons-hotel-use-twitter/
  • http://www.aerlines.nl/index.php/2010/klms-social-media-surprise/http://socialtimes.com/klm-stalks-passengers_b33673http://www.klm.com/travel/nl_en/about/news_press/KLM_on_social_media/index.htm
  • http://www.willitblend.com/http://blog.tickyes.com/social-media-case-study-blendtec/http://www.socialens.com/wp-content/uploads/2009/04/20090127_case_blendtec11.pdf
  • Social Media For Business

    1. 1. Social Media for Business<br />29 Jul 2011<br />Singapore Polytechnic Graduates Guild<br />dora@sp.edu.sg / dorachua@facebook.com<br />
    2. 2. About Dora<br />dorachua@facebook.com<br />
    3. 3. Agenda<br />Whatis SOCIAL MEDIA?<br />Who is using social media?<br />Howare businesses using social media?<br />What can I do to benefit from social media?<br />
    4. 4. What is Social Media?<br />It is not just about Facebook or Twitter or Youtube!<br />
    5. 5. Which icons do you recognise?<br />
    6. 6. Social Media is MANY things<br />Social Media Landscapehttp://omgeureka.blogspot.com<br />Blog. MicroBlog, Wiki<br />Videos. Photos, Music, Links<br />Placestream, Events, Guides<br />Casual, Social, MMO<br />Bulletin BoardsComments, FAQ<br />Personal, Pro,<br />Mobile, Tools<br />Reviews, Inspiration, Co-shopping<br />
    7. 7. Types of Social Media<br />
    8. 8.
    9. 9. Social Media is all about PEOPLE<br />Individuals<br />with a common interest<br />coming together<br />holding a conversation<br />on the Web,on their mobiles<br />
    10. 10. Social Media Defined<br />Use of web-based and mobile technologies to turn communication into interactive dialogue<br />Can take on many different forms<br />Strengths:<br /><ul><li>Relatively inexpensive
    11. 11. Accessible to public
    12. 12. Decentralized reach withmultiple points of production
    13. 13. Easy to use
    14. 14. Immediate
    15. 15. Dynamic</li></li></ul><li>Who is using Social Media?<br />Social networking now accounts for 22% of all time spent online in US.<br />Facebook has 700 million users.<br />One in four people in >65 are now part of a social networking site<br />In 2 weeks time, Google+ gained 20 million users<br />http://www.socialnomics.net/2011/06/22/social-media-revolution-3-video-long-version/<br />
    16. 16. Facebook in Asia<br />In February,  143 mil Facebook users in the region<br />In Jul, the figure has ballooned to 166 million, a 13.8 percent jump<br />http://www.penn-olson.com/2011/07/04/top-40-facebook-countries-in-asia/<br />
    17. 17. Top 15 Facebook countries in Asia<br />Indonesia leads at 38 million<br />Singapore ranks 13 at 2.4 million<br />(Source: SocialBakers, stats as on 26 Jun 2011)<br />
    18. 18. Social Media in INDONESIA<br />SOURCE: https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Indonesia<br />
    19. 19. Social Media in INDIA<br />India - 28 million users<br />4th largest country on Facebook.<br />4% of Facebook’s global traffic originates from this country.<br />
    20. 20. Social Media in PHILLIPINES<br />Source:<br />https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Philippines<br />
    21. 21. Social Media in MALAYSIA<br />Source:<br />https://wiki.smu.edu.sg/digitalmediaasia/Digital_Media_in_Malaysia<br />
    22. 22. Social Media in SINGAPORE<br />2.5 million users in Singapore<br />
    23. 23. Social Media in CHINA<br />As of 2010, China has 346 millionssocial media users<br />http://www.iresearchchina.com/view.aspx?id=9153<br />
    24. 24. The Power of Facebook 2011<br />Source:<br />http://www.vodeblog.com/2011/01/the-power-of-facebook-2011/<br />
    25. 25. The Power of Facebook 2011<br />Source:<br />http://www.vodeblog.com/2011/01/the-power-of-facebook-2011/<br />
    26. 26. Who’s on Social Media?<br />Top Brands on Facebook<br />Source: http://www.socialbakers.com/facebook-pages/brands/<br />
    27. 27. Who’s on Social Media?<br />Top Brands on Facebook in SINGAPORE<br />Source: http://www.socialbakers.com/facebook-pages/brands/<br />
    28. 28. Why use Social Media for Business?<br />Increase sales / conversions<br />Improve reputation<br />Increase Brand Awareness<br />Build Relationships<br />
    29. 29. Use of Social Media for Business<br />Promote launch of new products<br />Promote existing products or services<br />Update customers about events<br />Inform customers of discounts or promotions<br />Customer support<br />
    30. 30. Who is using social media?<br />Dell<br />Four Seasons Hotel<br />KLM Airlines<br />Blendtec<br />
    31. 31. 1) Dell<br />In 2009, Dell chalked up $1 million in revenue through sale alerts via Twitter. <br />Offers discounts exclusively to the 15K who follow @DellOutlet . <br />E.g. here is a Tweet with a link to save 20% on Outlet Latitude™ XT tablet PC. When you click on the link, it takes you to this product page on Dell.com.<br />
    32. 32. 2) Four Seasons Hotel<br />Spy on keywords or what people are talking about their brand, good or bad.<br /><ul><li>Reply to most of the questions people send to them at their twitter account</li></ul>http://askaaronlee.com/how-four-seasons-hotel-use-twitter/<br />
    33. 33. 2) Four Seasons Hotel<br />Before arriving at the Four Seasons I posted a tweet where I mentioned @FSPaloAlto and expressed how much I was looking forward to relaxing at their spa after the long journey. <br />To my big surprise @FSPaloAlto replied to my tweet fairly quickly asking me if they should make reservations! 1 was impressed!<br />Once in my room I found the following handwritten note welcoming me.<br />You can imagine that this put a huge smile on my face! It made me realize how a personal handwritten message can suddenly give a big hotel chain such as the Four Seasons a human and personal feel. Most importantly I felt welcome!<br />Source: http://www.istrategyconference.com/blog/?category=Social-Media&title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&pid=265<br />
    34. 34. 2) Four Seasons Hotel<br />Although I had a basic room, I was very happy with the high quality of it. A very big bedroom with a very comfortable bed, huge TV and an awesome bathroom with a huge bathtub! <br />So after a lovely night sleep I woke up and tweeted the below tweet to my followers. <br />Source: http://www.istrategyconference.com/blog/?category=Social-Media&title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&pid=265<br />
    35. 35. 2) Four Seasons Hotel<br />Personal touch<br />Source: http://www.istrategyconference.com/blog/?category=Social-Media&title=How-the-Four-Seasons-Hotel-just-gets-Social-Media&pid=265<br />
    36. 36. <ul><li>We know the boredom of waiting for take-off
    37. 37. KLM Royal Dutch Airline used social media to put a little joy into the lives of waiting passengers with their KLM Surprise initiative.</li></ul>3) KLM Airlines<br />http://www.aerlines.nl/index.php/2010/klms-social-media-surprise/<br /><ul><li>Looked for passengers who checked into their flights on Foursquare and tweeted about waiting to board
    38. 38. Did a little social media research to find out more about them
    39. 39. Surprised them at their gates with personalized gifts. </li></li></ul><li>4) Blendtec<br />http://www.willitblend.com/<br />Commercial and residential blenders, mixers, and grain mills.<br />Launched ‘Will It Blend?’ video campaign in 2006<br />CEO blended various non-food items<br />Initial objective was to increase brand awareness<br />Result: Within five days of posting their videos on YouTube and on their own website, the videos had garnered six millions YouTube views. <br /><ul><li>Retail sales increased by over 700%.
    40. 40. Gained a lot of media coverage and made TV appearances on at least 10 television networks such as NBC, CBS, Fox etc</li></li></ul><li>Use Social Media for yourself!<br />Facebook<br />Keep with news (channelnewsasia, Digitallife, mashable)<br />Grab the latest promotions (Mcdonalds, Burger King)<br />Twitter<br />Know what is trending!<br />Get deals! <br />Look for jobs: #jobs, #hiring. #startupjobs<br />Youtube<br />Learn new skills through video tutorials<br />LinkedIn<br />Profile yourself or profile your company<br />Place questions in target group discussion and get a great deal of advice<br />Apply for a job<br />

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