Fundamentals of Effectual Communication


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Fundamentals of Effectual Communication Workshop

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Fundamentals of Effectual Communication

  1. 1. <ul><li>Communication </li></ul><ul><ul><li>Dissect the three main ingredients of communication; verbal, non-verbal and content </li></ul></ul><ul><li>Listening </li></ul><ul><ul><li>How to absorb your audience with effectual listening </li></ul></ul><ul><li>Personality Temperaments </li></ul><ul><ul><li>Classify the four main personality temperaments. Discuss both the strengths and weaknesses of each profile and how to better engage that personality manner </li></ul></ul><ul><li>Conflict Resolution </li></ul><ul><ul><ul><ul><li>Identify how to employ healthy dialogue during conflict and how to reach resolution </li></ul></ul></ul></ul>Fundamentals of Effectual Communication Workshop
  2. 2. <ul><li>What is the difference between skilled, average and inadequate communication? </li></ul><ul><li>What is more important: The content of our dialogue or our delivery ? ( how we say it ) </li></ul><ul><li>How can we align what we deliver in our verbal communication and our body language? </li></ul><ul><li>How can we listen beyond using just our ears? </li></ul><ul><li>Is conflict by itself a bad thing? How do we reach resolution? </li></ul>Fundamentals of Effectual Communication
  3. 3. 3 Key Areas of Communication
  4. 4. <ul><li>Non-Verbal Cues Face </li></ul><ul><li>Facial Micro-movements </li></ul><ul><li>Lips/Mouth </li></ul><ul><li>Eyes </li></ul><ul><li>Forehead </li></ul>Fundamentals of Effectual Communication
  5. 5. <ul><li>Gesture </li></ul><ul><li>Excessive Smiling </li></ul><ul><li>Dry Smile </li></ul><ul><li>Smile; Eyebrows Raised </li></ul><ul><li>Smile; Eyebrows Lowered </li></ul><ul><li>Lack of Eye Contact </li></ul><ul><li>Fixed, Direct Eye Contact </li></ul><ul><li>Squinted Eyes </li></ul><ul><li>Looking Over Glasses </li></ul><ul><li>Pressed Lips </li></ul>Non-Verbal Cues Facial Expressions Meaning Need for Approval Controlled Nervousness Willing to obey Superiority Shame, Deception Honesty, Transparency Mistrust Critical, Aggression Anxiety, Frustration
  6. 6. <ul><li>Gesture </li></ul><ul><li>Scratching Head </li></ul><ul><li>Rubbing Neck </li></ul><ul><li>Hands on knees, palms down </li></ul><ul><li>elbows out </li></ul><ul><li>Clenching fists </li></ul><ul><li>Arms out w/Palms up, </li></ul><ul><li>Shrugging shoulders </li></ul><ul><li>Arms Folded on chest </li></ul>Non-Verbal Cues Arms Meaning I don’t know, not sure I’m tired, I’m frustrated I’m ready to go I’m angry I don’t know, I don’t care Closed off
  7. 7. Non-Verbal Cues Legs Gesture Legs Uncrossed; Feet Apart Legs Crossed; Foot Swinging Ankles Crossed Legs & Feet Pointing Leg on an Armrest of Chair Meaning Openness Boredom, Frustration Resistance Persons Interest Lies There Loss of Interest in Conversation
  8. 8. <ul><li> How can we better listen? </li></ul><ul><ul><li>What are some keys to effective listening? </li></ul></ul><ul><ul><li>Have you ever spoke to someone and felt like they were not listening to you? </li></ul></ul><ul><ul><li>Listening is a is an act, that says you’re important enough for me to give you my uninterrupted, undivided attention </li></ul></ul><ul><ul><li>Listening requires an act of will. Willingness to listen enables you to care. Without the willingness, caring is impossible. </li></ul></ul><ul><ul><li>Barriers to effective listening </li></ul></ul>Listening The deteriorating art form
  9. 9. <ul><li>Does the pitch of your voice match the feelings you want to communicate? </li></ul><ul><li>Do you articulate your words in a way that shows you are thinking carefully about what you’re going to say? </li></ul><ul><li>Does the speed and or volume of your speech match the message you want to get across? </li></ul><ul><li>Are your non-verbal cues showing your listening? (face, arms, legs) </li></ul>Responding with Verbal & non-Verbal Cues
  10. 10. <ul><li>Disarming Techniques </li></ul><ul><li>“ Read their Mail” </li></ul><ul><li>Guidelines </li></ul><ul><li>Listening </li></ul><ul><li>Body Language </li></ul>Conflict Resolution
  11. 11. <ul><li>There are 4 main personality temperaments. Each personality profile has a distinctive attribute and it is important to understand each. Understanding each traits’ strengths, weakness and overall personality manner will not only enhance your communication but significantly improve your conflict resolution skills. </li></ul><ul><li>The Four Main Personality Styles are: </li></ul><ul><li>Sanguine Choleric </li></ul><ul><li>Melancholy Phlegmatic </li></ul>Fundamentals of Effectual Communication
  12. 12. <ul><li>The Extrovert The Talker The Optimist </li></ul><ul><li>The creativity and charm to color a drab day </li></ul><ul><li>The simplicity of a child in complex situations </li></ul><ul><li>The enthusiasm and energy to start over and over again </li></ul><ul><li>Strengths </li></ul><ul><li>Appealing Personality </li></ul><ul><li>Life of the Party </li></ul><ul><li>Enthusiastic and expressive </li></ul><ul><li>Weaknesses </li></ul><ul><li>Too happy for some </li></ul><ul><li>Seems phony to some people </li></ul><ul><li>Can dominate conversation </li></ul>Personality Temperament Sanguine
  13. 13. <ul><li>The Introvert The Thinker The Pessimist </li></ul><ul><li>       </li></ul><ul><li>Sees the depth onto the heart and soul of life </li></ul><ul><li>     The talent to create where nothing existed before </li></ul><ul><li>       The eye for exquisite detail </li></ul><ul><li>Strengths </li></ul><ul><li>        Deep, creative, thoughtful analytical         </li></ul><ul><li>Serious and purposeful </li></ul><ul><li>       Makes friends cautiously </li></ul><ul><li>Weaknesses </li></ul><ul><li>         Negative, critical & Moody </li></ul><ul><li>         Enjoys being hurt </li></ul><ul><li>       Proud </li></ul><ul><li>         Impatient with who do not see things his/her way </li></ul>Personality Temperament Melancholy
  14. 14. <ul><li>The Extrovert The Doer The Optimist </li></ul><ul><li>         </li></ul><ul><li>The firm control when others are losing theirs </li></ul><ul><li>       The willingness to take a chance in a doubtful situation </li></ul><ul><li>      The independence to stand alone and be accounted </li></ul><ul><li>Strengths </li></ul><ul><li>        Strong Leadership tendencies </li></ul><ul><li>        Must correct wrongs </li></ul><ul><li>        Exudes confidence; confident in ability and aggressive </li></ul><ul><li>Weaknesses </li></ul><ul><li>Bossy and impatient </li></ul><ul><li>      Won’t give up when losing </li></ul><ul><li>       Opinionated and Stubborn </li></ul><ul><li>Can be a know-it-all </li></ul>Personality Temperament Choleric
  15. 15. <ul><li>The Introvert The Watcher The Pessimist </li></ul><ul><li>          </li></ul><ul><li>The ability to listen, while others have their say </li></ul><ul><li>       The purpose of peace at almost any price </li></ul><ul><li>       They tend to keep their cool when others are losing theirs </li></ul><ul><li>Strengths </li></ul><ul><li>         Easy going and relaxed </li></ul><ul><li>         Calm, cool and collected </li></ul><ul><li>         Keeps emotions hidden, very patient </li></ul><ul><li>         Peacemaker </li></ul><ul><li>Weaknesses </li></ul><ul><li>         Indecisive </li></ul><ul><li>         Won’t become involved; spectator </li></ul><ul><li>         Stubborn; opposed to change </li></ul><ul><li>         Dampens enthusiasm </li></ul>Personality Temperament Phlegmatic