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Dale Carnegie training for achieving selling excellence by Donth Yau
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Dale Carnegie training for achieving selling excellence by Donth Yau

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  • 1. Dale Carnegie TrainingAchieving Selling Excellence Prepared by Donth Yau Learning and Development
  • 2. 假如 …
  • 3. … 大家天生 營養不良 , 長著 一對大耳朵,還可以 不介意 別人的目光嗎?
  • 4. …大家左手 少了一根食指, 還可以 有信心站在人前嗎?
  • 5. …大家 輸掉12次演講比賽 , 還有勇氣作 第13次嘗試嗎?
  • 6. 假如 … 以上種種的事情,都發生在 大家的童年和成長階段 … 大家的人生又會變成怎樣?
  • 7. 假如 …那個人是卡耐基
  • 8. 20世紀初,當經濟不景氣正磨練人類追求美好生活時,卡耐基以演講及著作喚起無數陷入迷惘的人士,激勵他們獲得輝煌的成功。
  • 9. 假如 …
  • 10. …與客戶商談時, 當難以尋找 共同的話題, 還可以找到對方的需要嗎?
  • 11. ... 大家詢問客戶 拿referral每次都碰釘, 還會再拍門問多次嗎?
  • 12. 過去 & 現在SME MNC- FISHING - SHARK HUNTING
  • 13. 為什麼要找卡耐基?• 已於1965在香港成立• 溝通、演講及人際關係專家• 主要客戶包括︰
  • 14. 人性的弱點 • How to Win Friends and Influence People • 戴爾‧卡內基 (Dale Carnegie)著作於1936年。 • 現發行了一千五百萬本。
  • 15. Warren Buffett’sbook recommendation to Sales Professional
  • 16. 成為更友善的人1. 不批評、不責備、不抱怨2. 給予真誠的讚賞與感謝3. 引發他人心中的渴望4. 真誠的關心他人5. 經常微笑6. 姓名對任何人而言,都是最悅耳的語音7. 聆聽。鼓勵別人多談他自己的事8. 談論他人感興趣的話題9. 衷心讓他人覺得他很重要
  • 17. 使別人贊同你的想法1. 唯一能自爭辯中獲得好處的辦法,是避免爭辯2. 尊重他人的意見,切勿對他說︰你錯了。3. 如果是你錯了,立即斷然承認4. 以友善的態度開始5. 設法使他立即說︰「對,對。」6. 多讓他說話7. 讓他覺得,這主意是他想到的8. 真誠地試圖以他人的角度去了解一切9. 同情他人的想法與願望10. 訴求更崇高的動機11. 將你的想法做戲劇法的說明12. 提出挑戰
  • 18. 做一位領導人1. 凡事皆以真誠的讚賞與感謝為前提2. 以間接的語句指出他人的錯誤3. 先說自己的錯在那裡,然後再指出凡他人的錯誤4. 用問問題來取代直接的要求5. 一定要顧到他人的面子6. 只要稍有改進,即給予讚賞。「嘉勉要誠懇、讚美要大 方。」7. 給他一個他願意全力追求的美譽8. 多多鼓勵。要讓他覺得這過錯很容易改正9. 使他覺得照你的意見去做會很開心
  • 19. Bio of Donth Yau • Over ten years of external and internal consulting experience in Human Resources, Training and technology, Donth is proficient in identifying organizational and people development needs and experienced in providing holistic and boutique solutions in corporate and talent management, team dynamics, leadership and management soft skills. • Donth holds a Master of Science degree in Strategic Human Resources Management and a PostgraduateEmail: Diploma of Human Resources Management in Hongdonth.yau@gmail.com Kong Baptist University. He obtained GraduationMobile (+852): Academic Award 2008 and The Most Feasible Project93027186 Award 2011. He graduated from Hong Kong University of Science and Technology for the Bachelors Degree. • He is also an accredited administrator of MBTI® and Certified Behavioural Consultant of The Institute for Motivational Living, USA.