Transcript of "Career plus - 360 degree feedback of performance appraisal by Donth Yau"
Objectives of 360-degree Feedback Personal perspective • Answer the question, “How am I doing?” • Validate self-perception • Correct self-deception • Facilitate personal growth and development • Develop multi-dimensional managerial-competencies Company perspective • Identify individual, group, and organizational development needs • Support current and future business objectives
360-degree Feedback Mechanism Manager Feedback Feedback Feedback Peer Self Peer Direct Report Direct Report
1. Working Relations - Manage DownwardSelf ~ Peers/Direct Reports+ve: Situation-ve: Humbleness= Manage Downward Feedback Feedback Peer Self Peer Direct Report Direct Report
1. Working Relations - Causes and SolutionsSelf Manager Peer/DR Rating Diff. Cause Phenomenon Solution MutualHigh Low + overconfidence Blind spot UnderstandingLow High - expectation Hidden Strength AlignmentHigh Low + Situation Blind spot DemonstratingLow High - Humbleness Hidden Strength Motivating
Management Support: Coaching with Ratees1. Establish purpose and importance of the discussion Be specific and concise, refer to data / information that indicates a problem / opportunity exists Be positive and in a non-threatening tone, look out for emotions Maintain / enhance self esteem2. Discuss and clarify details about the situation Seek input by using open-ended questions Clarify information by provide details that staff did not know Avoid judgment Listen and respond with empathy3. Agree on desired outcome Decide what is to be accomplished Ask instead of tell
Management Support: Coaching with Ratees4. Discuss most effective ways to handle situation Develop a strategy to achieve the outcome Plan for potential roadblocks Use individual’s ideas5. Summarize actions to be taken Specify who, what, by when Check for understanding Acknowledge staff participation Set a follow up date
Johari Window FeedbackUnknown to Blind Spots Unknown Blind Spots Unknown Self DisclosureOthers HiddenKnown toOthers Public Public Hidden Strength Strength Known to Unknown to Self Self
Bio of Donth Yau Over ten years of external and internal consulting experience in Human Resources, Training and technology, Donth is proficient in identifying organizational and people development needs and experienced in providing holistic and boutique solutions in corporate and talent management, team dynamics, leadership and management soft skills. Donth holds a Master of Science degree in StrategicEmail: Human Resources Management and a Postgraduatedonth.email@example.com Diploma of Human Resources Management in Hong KongMobile (+852): Baptist University. He obtained Graduation Academic93027186 Award 2008 and The Most Feasible Project Award 2011. He graduated from Hong Kong University of Science and Technology for the Bachelors Degree. He is also an accredited administrator of MBTI® and Certified Behavioural Consultant of The Institute for Motivational Living, USA.