In the business world the skills of coaching are more and more valued for increasing capacity. In this article Don MacNaughton looks at how you can use a coaching mindset to get the most out of your team.
businessTHE COACHING MANAGERPeople Centered… Outcome Driven… Performance Focused ”No bird soars too high if he soars with his own wings” William Blake which in turn has a positive knock-on effect Listening is different from waiting your turn for the business. More and more coaching is to speak! Coaches listen at many different being seen as the vital tool which is needed levels to what is said. What is not said to make this happen. The realization that a allows you to develop a clearer picture of goal or solution when given to you by your clients situation. The next time you somebody else will seldom be as powerful have a conversation with a friend, be still as a goal or solution you discover for and listen, don’t rush to fill every quiet yourself, because ownership increases your moment. commitment to making it happen is changing the face of leadership within the Curiosity and Questions workplace. Creating an environment thatWORDS I DONALD MACNAUGHTON encourages innovation, the sharing of ideas “The important thing is not to stop and a zone of confidence is key to a questioning. Curiosity has its own successful, thriving business. tanding at the bottom of a snow reason for existing”S covered hill in Lofer, Austria, I wasworking with the GB Alpine ski team; it was Developing Rapport Albert Einsteinthe 17th of January 2006. The team were Develop an intense curiosity about peopletraining for the next set of competitive races “People don’t care how much you know and their world. This will guide you to askand my role was to assist them on the until they know how much you care” questions about their strengths, hopes, andpsychological aspects of their performance, Zig Ziglar challenges. Practice asking questions likein order to help them compete to the peak “How do you do that? What would that getof their ability. I became aware that a man Think of someone in whose company you you? Where’s your next challenge?”was standing by my shoulder. I recognized feel comfortable. What is it about thathim from earlier when I had noticed he was person that allows you to relax and be As I moved away from the hill, I thoughtkeenly observing us. He asked me what I yourself? This is very important for a coach, about the power of people finding theirwas doing, I told him that we were working having the ability to put someone at ease own answers to their performanceon developing their competitive mental allows you both to safely explore the challenges. Through having the courage toskills ability. “I ask them questions which opportunities and challenges ahead. When coach in the appropriate situations youfocuses their mind,” I replied. Asking people are relaxed in one another’s enable others to find their own answers andpowerful questions is one of the keys to company they almost seem to move as one, solutions, and in turn helping them to groweffective coaching. In this article we will matching and mirroring each others’ a great team. In today’s turbulent times self-explore some of the key pillars to effective movements. Rapport building is a skill some reliant innovative and resourceful teamof business coaching. people seem to find easy, the “natural players can be the lifeblood of a growing networkers;” but we can all learn simple organization allowing them not to just body language techniques to develop our survive but thrive and prosper. IWith the credit crunch affecting many rapport skills.aspects of business, savvy owners and The next time you go to a restaurant watchemployers recognize the value of having a people. Study their movements, how theirreally effective and efficient team; one bodies relate to each other. What do you Donald MacNaughton is available forwhich saves energy, time and money by notice? consultation, coaching and workshops forworking together and seeking innovativesolutions to the problems faced by individuals and organisations.companies around the world. Coaching Listening Skills email: firstname.lastname@example.org leaders and managers a different, www.zonedinperformance.compowerful and flexible tool which can help “When people listen, listen completely.members of their team to grow and Most people never listen”develop both personally and professionally Ernest Hemingway22 the north magazine