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Lean Six Sigma Improving FTX/STX2 Tank Draw Quality SFC Henry, Don H. II Project Initiation Date: 31/03/08 Measure Tollgate Date: 04/06/08
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measure – Executive Summary ,[object Object],[object Object],[object Object],[object Object]
Project Charter Review ,[object Object],[object Object],Problem/Goal Statement Tollgate Review Schedule Business Impact Core Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tollgate Scheduled Revised   Complete Define: 04/30/08 -  04/29/08 Measure: 05/14/08 04/06/08   04/06/08 Analyze: 06/13/08 XX/XX/08  XX/XX/08 Improve:   07/18/08 XX/XX/08  XX/XX/08 Control: 08/23/08 XX/XX/08  XX/XX/08 ,[object Object],[object Object],[object Object],Problem Statement  Soldiers of 1/16 express dissatisfaction with the Unit Maintenance Activities M1 series tank quality prior to mission support. Currently, 90% of the tanks drawn require maintenance for mission readiness.  Approximately 10% of faults listed on the 5988-E ‘s completed by soldiers are tracked by UMA.  Lastly, tank bumper number accuracy during T-2 is currently at 10% which causes excess work in the last days of the mission support draw.
Tank Draw High Level Process Map T-4 IPR T-1 IPR Area of focus
[object Object],[object Object],[object Object],[object Object],[object Object],Tank Draw Value Stream Map No No PLT = WIP (20 tanks) / ER (2 tanks per hour) PCE% = Value added time (20 minutes) / PLT (10 hours or 600 minutes) X 100 wait time waste productivity Trigger-service schedule, AOAP, Deadline report, 5988-E, Dispatch, DA Form 2062, QAQC sheet, license, AA card Defects-4 or 17% Set up time-20 min # of people-26 Rework-4 tanks or 20% Trigger-RATSS Time available 420 min Takt rate-19.5 min Defects-4 or 17% Set up time-60 min # of people-26 Rework-0 Trigger-tank in the service bay (fuel & commo) Defects-0 Set up time-10 min # of people-26 Rework-0 Trigger-Fuel gage reads FULL Defects-0 Set up time-15 min # of people-26 Rework-0 Total Defects-8 or 33% Total rework-4 or 17% FMC T-1, Bumper number list and 5988-E’s given to soldiers for before ops PMCS QA QC Sign for and Dispatch Commo installs equipment if needed POL fuels vehicle Vehicle staged in the mud lot for transport by HETT to the training area Yes Yes Yes No 90 Minutes per tank (PMCS) 30 minutes per tank 5 minutes per tank 10 minutes per tank 10 minutes per tank 60 minutes 15 min per tank 5 minutes per tank 5 minutes per tank 5 min per tank 15 min per tank (walk to the mud lot) Value add Non value add 20 min 230 min Total time 250 min or 4 hrs & 10 min per tank
BII Issue Value Stream Map ,[object Object],[object Object],[object Object],[object Object],[object Object],PLT = WIP (16 sets of BII) / ER (6 sets per hour) PCE% = Value added time (.75 hour) / PLT (2.7 hours) productivity wait time waste T-6 RATSS request received T-4 RATSS updated T-1 RATSS updated Unit arrives on the draw date UMA employees and soldiers lay out BII UMA and soldiers inventory BII UMA and soldiers complete documentation of control Soldiers load BII on a truck 2.75 hours of total time, lay out is concurrent with inventory and documentation is concurrent with loading. 60 min to inventory 45 min to load 60 min to lay out 5 min to document Trigger-RATSS Time available 165 min Takt rate-10 min Defects-0 Set up time-60 min # of people-9 Rework-0 Trigger-DA Form 2062 Defects-0 Set up time-0 # of people-9 Rework-0 Trigger-DA Form 2062 Defects-0 Set up time-0 # of people-2 Rework-0 Trigger-order to load truck Defects-0 Set up time-0 # of people-6 Rework-0 Value add Non value add 45 minutes 120 minutes Total time 165 minutes or 2 hours and 45 minutes
SIPOC Map C ustomers ,[object Object],S uppliers ,[object Object],VOC VOB ,[object Object],[object Object],[object Object],Quality Quality Quality I nputs P rocess O utputs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],T-6  IPR T2T RATSS T-5 T2T T-4 T2T T-3 T2T T-2 IPR  vehicle Bumper #s Given to unit T-1 Tank draw, HETT, 5988-E update Input Metrics Process Metrics Output Metrics    Number of tanks drawn from UMA by 1/16 not ready to support FTX/STX2 training (due for services, AOAP schedule, deadline report, or RATSS for another unit.)    Number of tank faults annotated on the 5988-E by 1/16 soldiers (based on the troop to task) during FTX/STX2 tank draw.    Number of tank bumper numbers presented to 1/16 at T-2 (based on the LRTC, IPR, RATSS, and EXSOP) by UMA for FTX/STX2 mission support.    Number of tank bumper numbers presented at T-2 by UMA actually drawn for FTX/STX2 mission support.    Number of total tanks drawn from UMA at day one of T-2 by 1/16 that are ready to support FTX/STX2 training.    Number of tank 5988-E faults updated during FTX/STX2 tank draw by UMA clerks. % of tanks drawn from UMA by 1/16 soldiers during T-1 that are ready to support FTX/STX2 training. % of 5988-E faults annotated by soldiers during FTX/STX2 tank draw that are updated by UMA clerks during. % of tank bumper numbers presented to 1/16 for FTX/STX2 mission support at T-2 by UMA  actually drawn by 1/16 soldiers during T-1 to support training. M1 series Draw Process
Operational Definitions ,[object Object],[object Object],[object Object]
Data Collection Plan Performance Measure  Operational Definition Data Source and Location How Will Data Be Collected Who Will Collect Data When Will Data Be Collected Sample Size Stratification Factors How will data be used? Tank draw time From bumper number issue to dispatch 5988-E, RATSS, DA 2062, Mansfield MP Observation and stopwatch SFC Henry Monday & Tuesday, 5 th  and 6 th  of May from 0700-1530 daily 20 Number of tanks drawn per day To measure NVA time 5988-E faults tracking 7 days after the initial Before  Operations PMCS  Mansfield MP, PLL clerk, 5988-E Copies of initial 5988-E and printouts of current 5988-E’s to see if forms are updated SFC Henry Monday & Tuesday, 5 th  and 6 th  of May from 0700-1530 daily 20 Correctly completed 5998-E Updated 5988-E Incorrectly completed 5988-E Measure maintenance quality soldier involvement UMA involvement BII draw time Mission support items that effect tank draw time RATSS, Manfield MP bldg 2967 Observation and stopwatch SFC Henry Monday, 5 May at 0845 and again Thursday at 1300 24 Time required to draw BII using new methods vs. using current methods To measure NVA time and impact on tank quality at draw
Measurement System Analysis  ,[object Object],Type of Measurement Error Description Considerations to this Project Discrimination (resolution) The ability of the measurement system to divide measurements into “data categories” Work hours can be measured to .25 hours.  Tank draw times are measured to +- .25 hours.  Bias The difference between an observed average measurement result and a reference value No bias - Work hours and draw start-stop times consistent through the population.  Stability The change in bias over time No bias of work hours and draw data. Repeatability The extent variability is consistent Not an issue.  Labor and tank usage is based on course requirements, so it is historical and felt to be accurate enough for insight and analysis. Reproducibility Different appraisers produce consistent results Usage data deemed not reproducible, therefore was not considered in determining which were used during the tank draw Variation The difference between tanks Tanks are either Fully Mission Capable or Non Fully Mission Capable.
Baseline Data ,[object Object],[object Object],[object Object],[object Object],The average Tank Draw Time is 34 minutes +/- 24 minutes.
Baseline Data Cont. ,[object Object],[object Object],[object Object],These numbers take into account vehicles presented to draw but never actually drawn or PMCSed. These numbers represent what was actually given, PMCS’ed, and drawn.
What does it all mean? The outlier was a vehicle issued that was actually NMC and required 90 minutes to repair. The vehicle that required 60 minutes was actually dispatched to another unit. Two of the five that required 45 minutes of work were deadline with a third needing a QAQC from UMA 5.25 hours were spent doing rework that is non value added
Process Capability ,[object Object]
Sigma Quality Level General Worksheet For Calculating Process Sigma enter  1 Number Of Units Output from Process n= 20     2 Total Number Of Defects Made (Even if Defects were Fixed Later) D= 5     3 Number Of Defect Opportunities Per Unit  O= 1 4 Defects Per Million Opportunities 250000 5 Process Sigma (Short Term) Sigma= 2.17
Recommended Quick Wins and RIEs ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1-BII Draw Observations
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1-BII Issue Assumptions
Quick Win #1-BII Issue Data
Quick Win #1- BII Issue Change Impact on Military
Quick Win #1- BII Issue Change Impact On UMA
Quick Win #1- BII Issue Change Impact On 2/16
Quick Win #1- BII Issue Box Box dimensions 48”X45”X17” Hard Plastic , BII shipping container Costs $178 Each. Currently 14 on hand, require 10 to 15 more  Amy Montgomery (704)938-8859  RPM Industries
Quick Win #1- BII Issue Box Sub-floor Polystyrene prevents shifting and serves as padding during transport.  It comes in 4’ X 8’ sheets, (1 sheet fills 2 two boxes).  It was obtained from packing and crating, Mr. Tim Goodman. Model # 271020 $9.94 per sheet at Home Depot ½’’ X 48” X 96”
Quick Win #1- BII Issue Box Tool Bag Items Tool Bag items on a separate Polystyrene pad, also sockets would go on another pad of about half the size of the one shown here.
Quick Win #1- BII Issue Box Tool Bag Diagram 31. 32 33 34 35 36 37 38 41 39 40 43 45 47 48 49 46 50 44 42
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1- BII Issue Box By The Numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quick Win #1- BII Issue Box (Side 1)  All BII items are contained here in this photo except, the  TM’s (on top of night sight), V pack wand, tankers bar, and ramming staff sections (on top of everything), Firing Circuit Tester (inside impact wrench bag), asbestos mittens (on top of tow hooks), IR lenses (inside asbestos mittens), and tool bag items (separate shelf).
Quick Win #1- BII Issue Box Diagram 29 30 1. 2. 3. 4. 5. 7. 8. 6. 9. 10. 11. 12 14 14 16 15 13 13 17 18 19 20 21 22 23 24 25 26 27
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1- BII Issue Box By The Numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quick Win #1- BII Issue Box Sockets 51.  9/16” 52.  13 mm 53.  15mm 54.  18mm 55.  19mm 56.  24mm 57.  30mm 58.  1 1/8” 59.  1 ½” 60.  Heater plug 61.  Track Spanner wrench 60
Quick Win #1- BII Issue Box Complete Ramming staff sections and Vpack wand on top, the tankers bar is 1” too long but can be cut to fit or issued as a side item.  Tool Bag items fit in separate Polystyrene and fit in open spaces on top of larger BII Items.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1- BII Issue Box Benefits
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1- BII Issue Box Benefits
[object Object],[object Object],[object Object],[object Object],[object Object],Quick Win #1- BII Issue Box Drawbacks
Measure Phase Summary Baseline Data Tools Used Process Capability Recommended Quick Wins/RIEs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Baseline   Quality #1:  To-date, 33% of tanks presented for draw are not ready for issue. Baseline Quality #2 : To-date, 10% of 5988-E faults annotated by soldiers during tank draw is updated by UMA clerks. Baseline Quality #3 : To-date, 67% of tank bumper numbers presented to 1/16 at T-2 by UMA is actually drawn for mission support. The current tank draw process is capable of issuing 2 tanks per hour with a 33% critical maintenance defect rate.
Lessons Learned ,[object Object],[object Object],[object Object]
Barriers/Issues/Project Action Log ,[object Object],[object Object],[object Object],[object Object],[object Object],Lean Six Sigma Project Action Log         Last Revised: 10/15/2007   No Description/ Recommendation Status  Open/Closed/Hold Due Date Revised Due Date Resp. Comments / Resolution 1 Leave of critical team member     14 May   4 May     2           3           4           5          
Next Steps ,[object Object],[object Object],[object Object]
Measure Storyboard Define Project Charter T-6  IPR T2T RATSS T-5 T2T T-4 T2T T-3 T2T T-2 IPR  vehicle Bumper #s Given to unit T-1 Tank draw, HETT, 5988-E update Measure BII draw measured Tank draw measured 5988-E updates measured RIE Baselines  collected Problem: Poor tank quality at issue Goal: Improve tank quality at issue,  Reduce rework, improve fault tracking Non-quantifiable Benefits Morale, tank maintenance, fault tracking
Risk Analysis and Mitigation ,[object Object],Consequence Likelihood ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 2 3 4 5 1 2 3 4 5
Sign Off ,[object Object],[object Object],CW4 David Lucy Resource Manager/Finance COL Robert R. Naething  Deployment Director  SFC Don H. Henry II  Black Belt Nathan Sprague Master Black Belt MAJ Andre L. Mackey  Sponsor / Process Owner
Measure  Tollgate Checklist ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Does the team understand or has gathered the right data to help understand the process?  Has the team baselined current process performance? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tollgate Review Stop
 

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Measure Tollgate

  • 1. Lean Six Sigma Improving FTX/STX2 Tank Draw Quality SFC Henry, Don H. II Project Initiation Date: 31/03/08 Measure Tollgate Date: 04/06/08
  • 2.
  • 3.
  • 4.
  • 5. Tank Draw High Level Process Map T-4 IPR T-1 IPR Area of focus
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Data Collection Plan Performance Measure Operational Definition Data Source and Location How Will Data Be Collected Who Will Collect Data When Will Data Be Collected Sample Size Stratification Factors How will data be used? Tank draw time From bumper number issue to dispatch 5988-E, RATSS, DA 2062, Mansfield MP Observation and stopwatch SFC Henry Monday & Tuesday, 5 th and 6 th of May from 0700-1530 daily 20 Number of tanks drawn per day To measure NVA time 5988-E faults tracking 7 days after the initial Before Operations PMCS Mansfield MP, PLL clerk, 5988-E Copies of initial 5988-E and printouts of current 5988-E’s to see if forms are updated SFC Henry Monday & Tuesday, 5 th and 6 th of May from 0700-1530 daily 20 Correctly completed 5998-E Updated 5988-E Incorrectly completed 5988-E Measure maintenance quality soldier involvement UMA involvement BII draw time Mission support items that effect tank draw time RATSS, Manfield MP bldg 2967 Observation and stopwatch SFC Henry Monday, 5 May at 0845 and again Thursday at 1300 24 Time required to draw BII using new methods vs. using current methods To measure NVA time and impact on tank quality at draw
  • 11.
  • 12.
  • 13.
  • 14. What does it all mean? The outlier was a vehicle issued that was actually NMC and required 90 minutes to repair. The vehicle that required 60 minutes was actually dispatched to another unit. Two of the five that required 45 minutes of work were deadline with a third needing a QAQC from UMA 5.25 hours were spent doing rework that is non value added
  • 15.
  • 16. Sigma Quality Level General Worksheet For Calculating Process Sigma enter 1 Number Of Units Output from Process n= 20     2 Total Number Of Defects Made (Even if Defects were Fixed Later) D= 5     3 Number Of Defect Opportunities Per Unit O= 1 4 Defects Per Million Opportunities 250000 5 Process Sigma (Short Term) Sigma= 2.17
  • 17.
  • 18.
  • 19.
  • 20. Quick Win #1-BII Issue Data
  • 21. Quick Win #1- BII Issue Change Impact on Military
  • 22. Quick Win #1- BII Issue Change Impact On UMA
  • 23. Quick Win #1- BII Issue Change Impact On 2/16
  • 24. Quick Win #1- BII Issue Box Box dimensions 48”X45”X17” Hard Plastic , BII shipping container Costs $178 Each. Currently 14 on hand, require 10 to 15 more Amy Montgomery (704)938-8859 RPM Industries
  • 25. Quick Win #1- BII Issue Box Sub-floor Polystyrene prevents shifting and serves as padding during transport. It comes in 4’ X 8’ sheets, (1 sheet fills 2 two boxes). It was obtained from packing and crating, Mr. Tim Goodman. Model # 271020 $9.94 per sheet at Home Depot ½’’ X 48” X 96”
  • 26. Quick Win #1- BII Issue Box Tool Bag Items Tool Bag items on a separate Polystyrene pad, also sockets would go on another pad of about half the size of the one shown here.
  • 27. Quick Win #1- BII Issue Box Tool Bag Diagram 31. 32 33 34 35 36 37 38 41 39 40 43 45 47 48 49 46 50 44 42
  • 28.
  • 29. Quick Win #1- BII Issue Box (Side 1) All BII items are contained here in this photo except, the TM’s (on top of night sight), V pack wand, tankers bar, and ramming staff sections (on top of everything), Firing Circuit Tester (inside impact wrench bag), asbestos mittens (on top of tow hooks), IR lenses (inside asbestos mittens), and tool bag items (separate shelf).
  • 30. Quick Win #1- BII Issue Box Diagram 29 30 1. 2. 3. 4. 5. 7. 8. 6. 9. 10. 11. 12 14 14 16 15 13 13 17 18 19 20 21 22 23 24 25 26 27
  • 31.
  • 32. Quick Win #1- BII Issue Box Sockets 51. 9/16” 52. 13 mm 53. 15mm 54. 18mm 55. 19mm 56. 24mm 57. 30mm 58. 1 1/8” 59. 1 ½” 60. Heater plug 61. Track Spanner wrench 60
  • 33. Quick Win #1- BII Issue Box Complete Ramming staff sections and Vpack wand on top, the tankers bar is 1” too long but can be cut to fit or issued as a side item. Tool Bag items fit in separate Polystyrene and fit in open spaces on top of larger BII Items.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. Measure Storyboard Define Project Charter T-6 IPR T2T RATSS T-5 T2T T-4 T2T T-3 T2T T-2 IPR vehicle Bumper #s Given to unit T-1 Tank draw, HETT, 5988-E update Measure BII draw measured Tank draw measured 5988-E updates measured RIE Baselines collected Problem: Poor tank quality at issue Goal: Improve tank quality at issue, Reduce rework, improve fault tracking Non-quantifiable Benefits Morale, tank maintenance, fault tracking
  • 42.
  • 43.
  • 44.
  • 45.  

Editor's Notes

  1. Expectations from the Measure Phase A detailed process map has been developed by the team and reflects key customer requirements and process variables. Key input, process and output metrics have been identified for data collection (potential Critical X’s) The relationship between process inputs and customer requirements has been investigated to provide a direction for the Analysis Phase. Special cause variation is reduced/removed providing an accurate picture of the process. A measurement system is in place and it’s error is understood. Baseline capability has been established and a path forward has been identified. A detailed project plan for the next phase exists, is realistic and reflects a more accurate financial impact statement. Who Should Attend Green Belt or Black Belt Required Project Leader Required Project Sponsor Required Process Owner Required (if not = Project Sponsor) Project Team Nice to have; Required for M, A, I, and C Stakeholders Required/Strongly Recommended Deployment Director Recommended Senior Management As possible or at DD request Master Black Belt Strongly Recommended (if available to attend)