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01 comm skill intro_mba_ver_1.0

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  • 1. Business Communication
    • Harsha Sinvhal
    • Professor,
    • Indian Institute of Technology
    • Roorkee
    [email_address]
  • 2.
    • What do you want to communicate in business ?
    • What do you sell ?
    • Why should people buy what you sell ?
  • 3.  
  • 4.
    • Who is MAN ?
    • Who is (WO) MAN ?
  • 5.  
  • 6.  
  • 7. COMMUNICATIONS
    • Exchange of
    • one’s ideas,
    • feelings etc.
    • clearly to others
  • 8. Communication Skills Medium Type Culture Environment Time Previous Knowledge ??? Transmitter Medium Receiver
  • 9.  
  • 10. LISTENING IS COMMUNICATION
  • 11. LEARNING PROCESS Sight 83.0% Taste & Smell 6.0% Hearing Touch 11.0%
  • 12. LEARNING PROCESS
  • 13. Types of Communication
    • INTRA PERSONAL - with oneself
    • INTER PERSONAL
    • – one to one
    • – one with many
    • group or mass
  • 14. Communications
    • Verbal –
    • Spoken or Written
    • Non Verbal
    • - Proxemics
    • through Space
    • Oculesics
    • eye contact
    • Kinesics
    • body movement
    • Haptics
    • touch
  • 15.
    • Q. Why will television never take the place
    • of newspapers?
    • Have you ever tried swatting files with a
    • television !
  • 16. BIRD IN THE THE HAND
  • 17. PARIS IN THE THE SPRING
  • 18. ONCE IN A A LIFETIME
  • 19. Eye contact
    • Signals Intimacy
    • Reinforces Emotions
    • Imparts Feedback
    • Indicates Start of Encounter
  • 20. Eye contact
    • Shifting Eyes :
      • Dishonesty
      • Untrustworthiness
      • Lack of Credibility
  • 21. Communication
    • One way AUDIO
    • Two way AUDIO
    • One way AUDIO Two way VIDEO
    • Two way AUDIO & Two way VIDEO
  • 22. COMMUNICATION
    • PRINT
      • One to One
      • One to MANY : Group or Mass
  • 23. COMMUNICATION
    • MEDIUM
      • Audio; Video; Print; Others
      • (Computer, CD, Internet Etc.)
  • 24. Listing is Communication
    • Listening 45% most used-
    • least taught
    • Talking 30%
    • Reading 16%
    • Writing 9%
  • 25.
    • Communications:
    • You see what you want to see or expect to see
    • You hear what you want to hear or expect to hear
    • You do what you want to do
  • 26.
    • Verbal – Spoken or Written
    • Non Verbal –
      • Proxemics - through Space
      • Oculesics - eye contact
      • Kinesics - body movement
      • Haptics - touch
    Communications
  • 27. NON VERBAL COMMUNICATIONS BODY LANGUAGE (KINESICS)
  • 28. Intimate Personal Social Public Zone Zone Zone Zone 15 – 45 cm 46 cm – 1.2 m 1.2 m – 3.6 m Over 3.6 m 6” – 1.5’ 1.5’ – 4’ 4’ – 15’ Over 15’
  • 29. Paper placed on territorial line Taking paper into his territory signals non-verbal acceptance Non-verbal agreement to enter buyer’s territory
  • 30. The glove The dead fish The knuckle grinder
  • 31. People from a sparsely populated area Two men from a country town
  • 32. Taking the control Giving the control Shake like a man Two men from the city greet each other
  • 33. Let me to completely open with you Submissive palm position Dominant palm position
  • 34. Closed body and closed attitude Open body and open attitude
  • 35. The social gaze The business gaze The intimate gaze
  • 36. Communication Skills Smile to Increase your Face Value
  • 37. Ws of Effective Communication
    • WHY to say
    • WHAT to say
    • WHOM to say
    • WHEN to say
  • 38. Business Communications
    • THANK YOU
    • Harsha Sinvhal
    • Professor,
    • Indian Institute of Technology
    • Roorkee
  • 39. CAN YOU MAKE IT SIMPLE ? A two homo sapiens research team proceeded towards the apex of a natural geologic protuberance, the purpose of their expedition being the procurement of a sample of fluid hydride of oxygen in a large vessel, the exact size of which was unspecified. One member of the ream precipitously descended, sustaining severe damage to the upper cranial portion of his anatomical structure; subsequently the second member of the team performed a self-rotational translation oriented in the same direction taken by the first team member.
  • 40. “ YOU CAN TAKE A BOY OUT OF A VILLAGE, BUT YOU CANNOT TAKE THE VILLAGE OUT OF HIM”
  • 41. Can you raed tihs?   I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.  The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae.  The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm.  Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.  Azanmig huh?  Yaeh and I awlyas tghuhot slpeling was ipmorantt!
  • 42.
    • 0 integrated
    • total
    • systematized
    • parallel
    • functional
    • responsive
    • optimal
    • synchronized
    • 8 compatible
    • balanced
    • 0 management
    • organizational
    • monitored
    • reciprocal
    • digital
    • logistical
    • transitional
    • incremental
    • 8 third-generation
    • policy
    • 0 options
    • options
    • capability
    • capability
    • programming
    • concept
    • time-phase
    • conception
    • 8 hardware
    • contingency
  • 43.
    • 0 global
    • international
    • regional
    • sub-regional
    • national
    • interdiciplinary
    • intersectoral
    • joint
    • 8 integrated
    • rational
    • comprehensive
    • expanded
    • new
    • functional
    • balanced
    • 15 endogenous
    • 0 management
    • analysis
    • information
    • scientific
    • technology
    • Science & Technology
    • Socio-cultural
    • environment
    • 8 education
    • co-ordination
    • co-operation
    • development
    • promotion
    • strengthening
    • critical
    • 15 holistic
    • 0 systems
    • networks
    • centres
    • options
    • (pilot) Projects
    • programme
    • research
    • capabilities
    • 8 infrastructure
    • strategy
    • policies
    • plan
    • decision making
    • evaluation
    • exchange
    • order/peace
    • right/equality