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Business Communication <ul><li>Harsha Sinvhal </li></ul><ul><li>Professor, </li></ul><ul><li>Indian Institute of Technolog...
<ul><li>What do you want to  communicate  in business ? </li></ul><ul><li>What do you  sell  ? </li></ul><ul><li>Why shoul...
 
<ul><li>Who is MAN ? </li></ul><ul><li>Who is (WO) MAN ? </li></ul>
 
 
COMMUNICATIONS  <ul><li>Exchange of  </li></ul><ul><li>one’s  ideas,  </li></ul><ul><li>feelings etc.  </li></ul><ul><li>c...
Communication Skills Medium  Type  Culture  Environment Time Previous Knowledge ??? Transmitter Medium Receiver
 
LISTENING IS COMMUNICATION
LEARNING PROCESS Sight 83.0% Taste &  Smell 6.0% Hearing  Touch 11.0%
LEARNING PROCESS
Types of Communication <ul><li>INTRA PERSONAL  - with oneself </li></ul><ul><li>INTER PERSONAL  </li></ul><ul><li>–  one t...
Communications <ul><li>Verbal –  </li></ul><ul><li>Spoken or Written </li></ul><ul><li>Non Verbal </li></ul><ul><li>- Prox...
<ul><li>Q.  Why will television never take the place  </li></ul><ul><li>of newspapers? </li></ul><ul><li>Have you ever tri...
BIRD  IN THE THE HAND
PARIS IN THE THE SPRING
ONCE IN A A LIFETIME
Eye contact <ul><li>Signals Intimacy </li></ul><ul><li>Reinforces Emotions </li></ul><ul><li>Imparts Feedback </li></ul><u...
Eye contact <ul><li>Shifting Eyes : </li></ul><ul><ul><li>Dishonesty </li></ul></ul><ul><ul><li>Untrustworthiness </li></u...
Communication <ul><li>One way AUDIO </li></ul><ul><li>Two way AUDIO </li></ul><ul><li>One way AUDIO Two way VIDEO </li></u...
COMMUNICATION <ul><li>PRINT </li></ul><ul><ul><li>One to One </li></ul></ul><ul><ul><li>One to MANY : Group or Mass </li><...
COMMUNICATION <ul><li>MEDIUM </li></ul><ul><ul><li>Audio; Video; Print; Others </li></ul></ul><ul><ul><li>(Computer, CD, I...
Listing is  Communication <ul><li>Listening 45% most used- </li></ul><ul><li>least taught </li></ul><ul><li>Talking 30% </...
<ul><li>Communications: </li></ul><ul><li>You see what you want to  see or  expect to see  </li></ul><ul><li>You hear what...
<ul><li>Verbal  –  Spoken or Written </li></ul><ul><li>Non Verbal –  </li></ul><ul><ul><li>Proxemics  -  through Space </l...
NON VERBAL COMMUNICATIONS BODY LANGUAGE (KINESICS)
Intimate Personal    Social Public  Zone Zone   Zone Zone 15 – 45 cm 46 cm – 1.2 m   1.2 m – 3.6 m Over 3.6 m 6” – 1.5’ 1....
Paper placed on territorial line Taking paper into his territory signals non-verbal acceptance Non-verbal agreement to ent...
The glove The dead fish The knuckle grinder
People from a sparsely populated area Two men from a country town
Taking the control Giving the control Shake like a man Two men from the city greet each other
Let me to completely open with you Submissive palm position Dominant palm position
Closed body and closed attitude Open body and open attitude
The social gaze The business gaze The intimate gaze
Communication Skills Smile to  Increase your  Face Value
Ws of Effective Communication <ul><li>WHY to say </li></ul><ul><li>WHAT to say </li></ul><ul><li>WHOM to say </li></ul><ul...
Business Communications <ul><li>THANK YOU  </li></ul><ul><li>Harsha Sinvhal </li></ul><ul><li>Professor, </li></ul><ul><li...
CAN YOU MAKE IT SIMPLE ? A two homo sapiens research team proceeded towards the apex of a natural geologic protuberance, t...
“ YOU CAN TAKE A BOY OUT OF A VILLAGE, BUT YOU CANNOT TAKE THE VILLAGE OUT OF HIM”
Can you raed tihs?   I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.  The phaonmneal pweor of the h...
<ul><li>0 integrated </li></ul><ul><li>total </li></ul><ul><li>systematized </li></ul><ul><li>parallel </li></ul><ul><li>f...
<ul><li>0 global </li></ul><ul><li>international </li></ul><ul><li>regional </li></ul><ul><li>sub-regional </li></ul><ul><...
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01 comm skill intro_mba_ver_1.0

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Transcript of "01 comm skill intro_mba_ver_1.0"

  1. 1. Business Communication <ul><li>Harsha Sinvhal </li></ul><ul><li>Professor, </li></ul><ul><li>Indian Institute of Technology </li></ul><ul><li>Roorkee </li></ul>[email_address]
  2. 2. <ul><li>What do you want to communicate in business ? </li></ul><ul><li>What do you sell ? </li></ul><ul><li>Why should people buy what you sell ? </li></ul>
  3. 4. <ul><li>Who is MAN ? </li></ul><ul><li>Who is (WO) MAN ? </li></ul>
  4. 7. COMMUNICATIONS <ul><li>Exchange of </li></ul><ul><li>one’s ideas, </li></ul><ul><li>feelings etc. </li></ul><ul><li>clearly to others </li></ul>
  5. 8. Communication Skills Medium Type Culture Environment Time Previous Knowledge ??? Transmitter Medium Receiver
  6. 10. LISTENING IS COMMUNICATION
  7. 11. LEARNING PROCESS Sight 83.0% Taste & Smell 6.0% Hearing Touch 11.0%
  8. 12. LEARNING PROCESS
  9. 13. Types of Communication <ul><li>INTRA PERSONAL - with oneself </li></ul><ul><li>INTER PERSONAL </li></ul><ul><li>– one to one </li></ul><ul><li>– one with many </li></ul><ul><li>group or mass </li></ul>
  10. 14. Communications <ul><li>Verbal – </li></ul><ul><li>Spoken or Written </li></ul><ul><li>Non Verbal </li></ul><ul><li>- Proxemics </li></ul><ul><li>through Space </li></ul><ul><li>Oculesics </li></ul><ul><li>eye contact </li></ul><ul><li>Kinesics </li></ul><ul><li>body movement </li></ul><ul><li>Haptics </li></ul><ul><li>touch </li></ul>
  11. 15. <ul><li>Q. Why will television never take the place </li></ul><ul><li>of newspapers? </li></ul><ul><li>Have you ever tried swatting files with a </li></ul><ul><li>television ! </li></ul>
  12. 16. BIRD IN THE THE HAND
  13. 17. PARIS IN THE THE SPRING
  14. 18. ONCE IN A A LIFETIME
  15. 19. Eye contact <ul><li>Signals Intimacy </li></ul><ul><li>Reinforces Emotions </li></ul><ul><li>Imparts Feedback </li></ul><ul><li>Indicates Start of Encounter </li></ul>
  16. 20. Eye contact <ul><li>Shifting Eyes : </li></ul><ul><ul><li>Dishonesty </li></ul></ul><ul><ul><li>Untrustworthiness </li></ul></ul><ul><ul><li>Lack of Credibility </li></ul></ul>
  17. 21. Communication <ul><li>One way AUDIO </li></ul><ul><li>Two way AUDIO </li></ul><ul><li>One way AUDIO Two way VIDEO </li></ul><ul><li>Two way AUDIO & Two way VIDEO </li></ul>
  18. 22. COMMUNICATION <ul><li>PRINT </li></ul><ul><ul><li>One to One </li></ul></ul><ul><ul><li>One to MANY : Group or Mass </li></ul></ul>
  19. 23. COMMUNICATION <ul><li>MEDIUM </li></ul><ul><ul><li>Audio; Video; Print; Others </li></ul></ul><ul><ul><li>(Computer, CD, Internet Etc.) </li></ul></ul>
  20. 24. Listing is Communication <ul><li>Listening 45% most used- </li></ul><ul><li>least taught </li></ul><ul><li>Talking 30% </li></ul><ul><li>Reading 16% </li></ul><ul><li>Writing 9% </li></ul>
  21. 25. <ul><li>Communications: </li></ul><ul><li>You see what you want to see or expect to see </li></ul><ul><li>You hear what you want to hear or expect to hear </li></ul><ul><li>You do what you want to do </li></ul>
  22. 26. <ul><li>Verbal – Spoken or Written </li></ul><ul><li>Non Verbal – </li></ul><ul><ul><li>Proxemics - through Space </li></ul></ul><ul><ul><li>Oculesics - eye contact </li></ul></ul><ul><ul><li>Kinesics - body movement </li></ul></ul><ul><ul><li>Haptics - touch </li></ul></ul>Communications
  23. 27. NON VERBAL COMMUNICATIONS BODY LANGUAGE (KINESICS)
  24. 28. Intimate Personal Social Public Zone Zone Zone Zone 15 – 45 cm 46 cm – 1.2 m 1.2 m – 3.6 m Over 3.6 m 6” – 1.5’ 1.5’ – 4’ 4’ – 15’ Over 15’
  25. 29. Paper placed on territorial line Taking paper into his territory signals non-verbal acceptance Non-verbal agreement to enter buyer’s territory
  26. 30. The glove The dead fish The knuckle grinder
  27. 31. People from a sparsely populated area Two men from a country town
  28. 32. Taking the control Giving the control Shake like a man Two men from the city greet each other
  29. 33. Let me to completely open with you Submissive palm position Dominant palm position
  30. 34. Closed body and closed attitude Open body and open attitude
  31. 35. The social gaze The business gaze The intimate gaze
  32. 36. Communication Skills Smile to Increase your Face Value
  33. 37. Ws of Effective Communication <ul><li>WHY to say </li></ul><ul><li>WHAT to say </li></ul><ul><li>WHOM to say </li></ul><ul><li>WHEN to say </li></ul>
  34. 38. Business Communications <ul><li>THANK YOU </li></ul><ul><li>Harsha Sinvhal </li></ul><ul><li>Professor, </li></ul><ul><li>Indian Institute of Technology </li></ul><ul><li>Roorkee </li></ul>
  35. 39. CAN YOU MAKE IT SIMPLE ? A two homo sapiens research team proceeded towards the apex of a natural geologic protuberance, the purpose of their expedition being the procurement of a sample of fluid hydride of oxygen in a large vessel, the exact size of which was unspecified. One member of the ream precipitously descended, sustaining severe damage to the upper cranial portion of his anatomical structure; subsequently the second member of the team performed a self-rotational translation oriented in the same direction taken by the first team member.
  36. 40. “ YOU CAN TAKE A BOY OUT OF A VILLAGE, BUT YOU CANNOT TAKE THE VILLAGE OUT OF HIM”
  37. 41. Can you raed tihs?   I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.  The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae.  The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm.  Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.  Azanmig huh?  Yaeh and I awlyas tghuhot slpeling was ipmorantt!
  38. 42. <ul><li>0 integrated </li></ul><ul><li>total </li></ul><ul><li>systematized </li></ul><ul><li>parallel </li></ul><ul><li>functional </li></ul><ul><li>responsive </li></ul><ul><li>optimal </li></ul><ul><li>synchronized </li></ul><ul><li>8 compatible </li></ul><ul><li>balanced </li></ul><ul><li>0 management </li></ul><ul><li>organizational </li></ul><ul><li>monitored </li></ul><ul><li>reciprocal </li></ul><ul><li>digital </li></ul><ul><li>logistical </li></ul><ul><li>transitional </li></ul><ul><li>incremental </li></ul><ul><li>8 third-generation </li></ul><ul><li>policy </li></ul><ul><li>0 options </li></ul><ul><li>options </li></ul><ul><li>capability </li></ul><ul><li>capability </li></ul><ul><li>programming </li></ul><ul><li>concept </li></ul><ul><li>time-phase </li></ul><ul><li>conception </li></ul><ul><li>8 hardware </li></ul><ul><li>contingency </li></ul>
  39. 43. <ul><li>0 global </li></ul><ul><li>international </li></ul><ul><li>regional </li></ul><ul><li>sub-regional </li></ul><ul><li>national </li></ul><ul><li>interdiciplinary </li></ul><ul><li>intersectoral </li></ul><ul><li>joint </li></ul><ul><li>8 integrated </li></ul><ul><li>rational </li></ul><ul><li>comprehensive </li></ul><ul><li>expanded </li></ul><ul><li>new </li></ul><ul><li>functional </li></ul><ul><li>balanced </li></ul><ul><li>15 endogenous </li></ul><ul><li>0 management </li></ul><ul><li>analysis </li></ul><ul><li>information </li></ul><ul><li>scientific </li></ul><ul><li>technology </li></ul><ul><li>Science & Technology </li></ul><ul><li>Socio-cultural </li></ul><ul><li>environment </li></ul><ul><li>8 education </li></ul><ul><li>co-ordination </li></ul><ul><li>co-operation </li></ul><ul><li>development </li></ul><ul><li>promotion </li></ul><ul><li>strengthening </li></ul><ul><li>critical </li></ul><ul><li>15 holistic </li></ul><ul><li>0 systems </li></ul><ul><li>networks </li></ul><ul><li>centres </li></ul><ul><li>options </li></ul><ul><li>(pilot) Projects </li></ul><ul><li>programme </li></ul><ul><li>research </li></ul><ul><li>capabilities </li></ul><ul><li>8 infrastructure </li></ul><ul><li>strategy </li></ul><ul><li>policies </li></ul><ul><li>plan </li></ul><ul><li>decision making </li></ul><ul><li>evaluation </li></ul><ul><li>exchange </li></ul><ul><li>order/peace </li></ul><ul><li>right/equality </li></ul>
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