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User Researcher Job Description

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  • 1. NMTG UX Job Description: User ResearcherCisco’s Network Management Technical Group (NMTG) User Researcher is responsible for the planning,scheduling, conducting, analyzing, and socializing user research and user validation activities for the nextgeneration of network management software applications.The User Researcher works closely with Visual and Interaction Designers, Product Managers, andEngineers on behalf of end users to define the user experience to ensure the delivery of customer-acceptedand validated software.Responsibilities: Plan, design, observe, and analyze field studies and usability testing Generate user personas and use scenarios Conduct heuristic evaluations Identify user interface requirements; help define project approach and user experience strategy Set conceptual design and suggest product direction based on field research and functional requirements Work with interaction designers to define user interaction models and workflows Work with visual designers to refine the interactive experience and produce designs consistent with Cisco’s brand Develop prototypes ranging from paper-and-pencil concepts to HTML wire frames to high-fidelity designs that represent both the visual identity and interaction model required to ensure user success Work closely with engineers to implement and deliver the final product Facilitate project communication across a multidisciplinary team throughout all phases of the projectQualifications: 5+ years of experience gathering user requirements, conducting field studies, usability testing, and questionnaire/survey design all using variety of research methods ranging from exploratory (contextual inquiry, ethnography, interviews) to user interface/design research Bachelor’s degree (advanced degree preferred) in Human Computer Interaction, Cognitive Psychology, Human Factors, Sociology, Anthropology, or related field Excellent time-management, multi-tasking, strong communication skills; and the ability to quickly prioritize tasks Ability to develop new approaches to complex design problems and convey these designs in the form of presentations, prototypes, and design specifications Must communicate clearly and effectively; strong analytical and oral communication skills; excellent interpersonal skills; a self-starter that is able to collaborate actively with others in a cross-functional team