• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Tour guiding
 

Tour guiding

on

  • 8,471 views

TGE

TGE

Statistics

Views

Total Views
8,471
Views on SlideShare
8,471
Embed Views
0

Actions

Likes
4
Downloads
245
Comments
2

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

12 of 2 previous next

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Tour guiding Tour guiding Presentation Transcript

    • Tour guiding
    • Transportatio n TourismConceptual Framework Attractions TOUR OPERATOR GOVERNMENT Accommodation and Food and Beverage Transportation Travel Agency
    • World Tourism Growth 1950, there are 25 million tourist arrivals around the world 2007 to 903 million in Forecasted by 2010 1 billion Forecasted by 2020 1.6 billion by 2020.
    • Why is Tourism Important? The World Bank 2005 estimates, 1.4 billion people are living in the poverty line. New threshold for extreme poverty using the 2005 prices is now pegged at $1.25. The multiplier effect is experienced on other industries like handicrafts, agriculture, fisheries and transport.
    • Nature of Tour Reception & Guiding First impression of tourists play a very important role Receiving tourists is just like receiving guests in your home Show the best without boasting or overdoing Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it.
    • Tour Guide An individual, who, either as an employee or affiliate of a duly licensed travel & tour agency, GUIDE tourist, both foreign and domestic, for a fee, commission or any lawful form of remuneration.
    • Qualities of an effective Tour Guide Love of country Pleasing personality Must have a genuine interest in people Resourcefulness Trustworthy Tactfulness Good sense of leadership Good communication skills
    • Qualities of an effective Tour Guide Good health Punctual Responsible, sensible and dedicated Confident Good sense of humor Analytical mindset ( above-normal perception)
    • Tour Guide Must be Filipino citizen; At least 2nd year college; Pass the qualifying interview by DOT; Must undergo and pass a DOT- sponsored seminar; LGU – licensed; DOT – accredited
    • Kinds of Guides Free Lance – not permanently connected with any travel agency and paid per trip. Staff Guide – permanently connected with a travel agency, receives monthly salary Local guide – a person competent enough to guide in a certain locality or area.
    • Kinds of Guides Escort – person who accompanies a group of tourists from the point of origin to the destination, and back to the origin. Usually handles group’s check in and check out. Specialist – person who specializes in a certain field such as botany, architecture, etc. Linguist – person who speaks fluently two or more foreign languages.
    • Duties and Responsibilities Provide them information and explanations about the place honestly without prejudice; Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions; Act fairly and reasonably in all dealings with colleagues and co-workers; Always act with tact and diplomacy in dealing with the guests
    • Duties and Responsibilities Always report for duty healthy and positive Never take advantage of the ignorance of the tourists Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists Use common sense and be honest by saying “ I don’t know,…I will check,..”
    • Duties and Responsibilities Ensure guest’s safety, warn them on:  Plants that might cause some allergies  Food and drinks that might not suit their digestive system  Elevation for those with vertigo and fear of height  Dogs that might bite  Presence of pickpockets in crowded areas
    • Duties and Responsibilities Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions Act responsibly as representative of the country and the people
    • Communication Skills Language proficiency Avoid using highfalutin words, use simple, easy to understand words Try to get rid of regional accent Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing or situation
    • Communication Skills Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)
    • Guiding Techniques Be prepared, study the destination Plan your spiel or commentary, it should be structured Have an update on the local and global news and environmental issues Intercede when necessary in the interaction with the guest and the locals Be aware on the basic human behavior and attitudes
    • Guiding Techniques Be ready for pertinent and impertinent questions In cases of having more than one guide, find some time to sit down, discuss to synchronize information & learn from each other Never tell your personal life at first meeting
    • Guiding Techniques Never sell anything at first meeting unless they ask Be punctual at all times. Be there at least one hour before the tour starts Learn map reading Learn how to say NO to indecent proposals Always make a head count before, during and after the tour, especially on stops
    • Guiding Techniques Be practical when making judgment, think if the benefit of the majority Be a good decision maker Learn basic first aid
    • Pre – tour Study your tour assignment Be aware of the composition of the group Review itinerary Be reminded of cash advances, vouchers needed Know your vehicle to be used, plate number and name of driver or coordinator.
    • On Tour Be punctual Make sure you have complete name of guests, cash advances and tour vouchers Check your transport amenities Meet and greet the group Discuss itinerary and check other concerns
    • On Tour Deliver commentaries Announce inclusions of the tour and what to expect End your day/tour by thanking the guests Announce the next day’s itinerary/program and give instructions
    • Post Tour Gather all collected vouchers Prepare tour guide’s report Submit tour report to immediately after the tour Accomplish financial report with receipts, vouchers and other assignments Liquidate ( if necessary)
    • Steps on how to make a commentary Begin with a smile, greeting and introduction Brief the guests about the tour for the day Review the inclusions and exclusions of the tour Give the distance and traveling time of the destination
    • Steps on how to make a commentary What to expect from the tour Give necessary precautions Do not miss to point important landmarks along the way Announce comfort stops Always do the head count
    • Steps on how to make a commentary Start with a greeting or introduction Information should be delivered in a manner that would interest the guests Sense of humor should be part of the delivery of information Remember, commentaries help people understand and appreciate what they actually see
    • Steps on how to make a commentary Use synonyms, example in explaining something When mentioning a name, repeat it or spell it Maintain silence, if the need arises Listen carefully to questions and other concerns Never argue with the guests End your tour always by thanking the guests