There are nearly 2 million American workers who are victims of workplace violence every year regardless of gender, class, ethnic group, or occupation (despite unreported cases)
Workers whose jobs involve money exchange, public transportation/service, healthcare, customer service, law enforcement and who work alone or in a isolation area are more vulnerable to workplace violence.
2010 Statistics Census of Fatal Occupational Injuries
6% decline in self-employed workers vs. 2% increase in wage and salary workers.
74% increase in private mining industry
10% decline in private construction sector
200% increase in injuries resulted from fire
7% decline in workplace homicide- 13% increase involved women
9% decline among Non-Hispanic black or African-America vs. 2% increase in Non-Hispanic white workers vs. 4% decline among Hispanic or Latino workers
If medical care is needed, CPR or first aid should be performed by a person who is trained in administration. If there is no skilled person, wait for emergency professionals. Be careful not to come in contact with blood, vomit or other bodily fluids.
Administer First Aid and CPR
What should employees do following an incident of workplace violence:
Encourage employees to report and log all incidents and threats of workplace violence.
Provide prompt medical evaluation and treatment after the incident.
Report violent incidents to the local police promptly.
Inform victims of their legal right to prosecute perpetrators.
Discuss the circumstances of the incident with staff members. Encourage employees to share information about ways to avoid similar situations in the future.
Offer stress debriefing sessions and post-traumatic counseling services to help workers recover from a violent incident.
Investigate all violent incidents and threats, monitor trends in violent incidents by type or circumstance, and institute corrective actions.
Discuss changes in the program during regular employee meetings.
Following any traumatic incident of workplace violence, the survivors have many physical affects that can influence a person’s entire life, including relationships as well as the ability to be productive at work and everyday activities.
Floria was a 62 year old pharmacist, who worked for a well-known national chain of drug stores. She had worked for the same company for almost 30 years, and had won the admiration and respect of her customers and co-workers. The night before her murder, Floria visited her daughter. “I could tell she was upset.” Her daughter later remembered in a deposition. “S h e was almost in tears and a nervous wreck, I knew why, of course. It was the continuing problem at work. It was him.”
“ H i m” was a man named Robert. The 32 year-old was also a pharmacist in the drug store where Floria worked. Co-workers referred to Robert as a “ f i recracker”. A man with a violent temper. Numerous customers complaints cited Robert as rude and abusive. He often left his work undone, the pharmacy area a mess, and supplies low. When Floria complained to the younger man, he responded by yelling at her, or blaming others. Floria complained to the store manager and told her that she was becoming fearful of Robert.
Some months before, Floria arrived on duty just as a customer discovered that they had been given the wrong medication. The pharmacist on duty was Robert. When the error was brought to his attention, Robert began to scatter pills in all directions, hurl a clipboard across the room, and scream at the top of his lungs. As frightened customers fled the store, Robert continued his rant at Floria, insulting her. He announced to all that he “ w o uld get her”.
Perhaps because of increasing customer complaints, or tensions at the store, a meeting was scheduled two days before the final act of this tragedy was played out. That day, Floria was asked if she was afraid of Robert, and when she responded that she was, the district manager turned to Robert to ask if she had any reason to fear him. After a moment, Robert replied “I will only hurt her if she hurts me”. Robert was just rated as “ n e eding to improve in all areas ”.
Floria asked if either Robert or she might be transferred to another store. She reiterated that she was terrified of him and couldn’t work with him. The store manager assured her that “s o mething would be done ” and continue to work the old schedule “j u st for a few more days”. Floria agreed.
The following day, Robert arrived at the usual time and went to his work-station. He spoke to no one and did not return the greetings extended by various employees. Shortly after his arrival, Robert received a telephone call from the district manager inquiring about personal long distance telephone calls made from work. Robert lost control and began to scream into the telephone. He slammed the telephone down, picked up a stool and smashed a computer to pieces. Floria and another employee walked quickly away from the area. Robert followed, seized Floria by the neck with his arm, drew the diminutive woman to him and shot her twice in the head at point blank range. Floria died instantly.