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IBM Social Business: A Case Study from the Aussie Outback Peter May DNA Multimedia Pty Ltd
P.O.H.M.
 
 
Services Provided <ul><li>Aged Care
Chaplaincies
Community Care Ministries
Community Services
Court & Prison Services
Crisis & Supported Accommodation </li></ul><ul><li>Children’s Services </li></ul>
Services Provided <ul><li>Disabled Persons
Emergency Services
Employment Services
English Speaking Classes
Family Tracing
Financial Counselling
Outback Flying Service </li></ul>
Services Provided <ul><li>Professional Counselling
Recovery Services
Red Shield Defence Services
Suicide Support
Telephone Counselling
Youth Support </li></ul>
Youth Bus Volunteers
 
Current Statistics (2010) <ul><li>More than 550,000 contacts with people in need
Assisted over 75,000 with emergency relief
Serve over 80,000 meals per week
Assisted 1,100 migrants & refugees
Support to over 2,000 women in crisis centres
$15.29 million on bushfire relief
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Aussie outback

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Transcript of "Aussie outback"

  1. 1. IBM Social Business: A Case Study from the Aussie Outback Peter May DNA Multimedia Pty Ltd
  2. 2. P.O.H.M.
  3. 5. Services Provided <ul><li>Aged Care
  4. 6. Chaplaincies
  5. 7. Community Care Ministries
  6. 8. Community Services
  7. 9. Court & Prison Services
  8. 10. Crisis & Supported Accommodation </li></ul><ul><li>Children’s Services </li></ul>
  9. 11. Services Provided <ul><li>Disabled Persons
  10. 12. Emergency Services
  11. 13. Employment Services
  12. 14. English Speaking Classes
  13. 15. Family Tracing
  14. 16. Financial Counselling
  15. 17. Outback Flying Service </li></ul>
  16. 18. Services Provided <ul><li>Professional Counselling
  17. 19. Recovery Services
  18. 20. Red Shield Defence Services
  19. 21. Suicide Support
  20. 22. Telephone Counselling
  21. 23. Youth Support </li></ul>
  22. 24. Youth Bus Volunteers
  23. 26. Current Statistics (2010) <ul><li>More than 550,000 contacts with people in need
  24. 27. Assisted over 75,000 with emergency relief
  25. 28. Serve over 80,000 meals per week
  26. 29. Assisted 1,100 migrants & refugees
  27. 30. Support to over 2,000 women in crisis centres
  28. 31. $15.29 million on bushfire relief
  29. 32. Helped 7,000 people addicted to drugs, gambling
  30. 33. Support to 17,000 young people - street outreach
  31. 34. 4000/600 beds provided every night of the year </li></ul>
  32. 35. People <ul><li>~54,000 Notes licences worldwide
  33. 36. ~5,700 seats in Australia </li></ul>
  34. 37. Strategic Direction “ There is a need to shift the culture of the organisation from that of an authoritarian bureaucratic command and control approach to one that will value participation, creative taking of responsibility and encouragement of people.”
  35. 38. Needs – Connections '07 <ul><li>To empower those delivering the services;
  36. 39. To connect people across organisational boundaries;
  37. 40. To retain organisational knowledge at each centre, in a way that people can easily discover;
  38. 41. Use leading technology to enable people to work anywhere, anytime;
  39. 42. Improve the integration of the organisation's information systems to reduce duplication </li></ul>
  40. 43. The Project (before & after) <ul><li>Notes 6.5
  41. 44. DWA for remote sites
  42. 45. Mail files & C:
  43. 46. Blackberry for Execs
  44. 47. Paper HR records
  45. 48. Sametime at HQ
  46. 49. 45 mail servers
  47. 50. 256K bandwidth
  48. 51. Little UI integration
  49. 52. Disconnected systems </li></ul><ul><li>Notes 8.5
  50. 53. iNotes 8.5 for all
  51. 54. Lotus Quickr
  52. 55. Traveller for all
  53. 56. Lotus Connections
  54. 57. Sametime for all
  55. 58. Cluster of four
  56. 59. 8 – 24 M broadband
  57. 60. A common user interface
  58. 61. Tivoli Directory Integrator </li></ul>
  59. 62. Three Phases <ul><li>Planning, Design and Build – 9 months </li><ul><li>Server rationalisation & installation
  60. 63. Training materials </li></ul><li>Implementation of 'Work Anywhere' – 18 months </li><ul><li>Client upgrades, with iNotes for all
  61. 64. Quickr for documents </li></ul><li>Design, Build and Implement integrated Social Networking – 12 months </li><ul><li>Customised Connections Profiles
  62. 65. Communities, Files & Activities </li></ul></ul>
  63. 69. Work Anywhere <ul><li>Mobile devices
  64. 70. Common interface
  65. 71. Access to mail
  66. 72. Access to apps
  67. 73. Access to files
  68. 74. Common folders
  69. 75. Security concerns
  70. 76. Archive & Retention </li></ul>
  71. 77. Common Interface Enabling people to work from where they choose
  72. 80. Connections Profiles
  73. 81. Connections Profile
  74. 85. Connections Communities <ul><li>Imagine an empty Facebook
  75. 86. I.T. Forums can be a turn-off
  76. 87. Seeded Communities
  77. 88. Find Business Champions
  78. 89. Brief your I.T. Front line </li></ul>
  79. 90. Some Key Benefits <ul><li>Document Currency
  80. 91. Hospital Chaplains
  81. 92. Flagstaff Intranet
  82. 93. Study groups
  83. 94. Philippines orphanage </li></ul>Taken for granted when it works The power and value of the IBM/Lotus products
  84. 95. If we had our time over <ul><li>Buy in the expertise
  85. 96. Don't deploy until everything works
  86. 97. People's needs differ
  87. 98. It takes longer than you think
  88. 99. Question security needs
  89. 100. Appreciate success </li></ul>
  90. 101. General William Booth
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