Aussie outback
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Aussie outback

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Aussie outback Aussie outback Presentation Transcript

  • IBM Social Business: A Case Study from the Aussie Outback Peter May DNA Multimedia Pty Ltd
  • P.O.H.M.
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  • Services Provided
    • Aged Care
    • Chaplaincies
    • Community Care Ministries
    • Community Services
    • Court & Prison Services
    • Crisis & Supported Accommodation
    • Children’s Services
  • Services Provided
    • Disabled Persons
    • Emergency Services
    • Employment Services
    • English Speaking Classes
    • Family Tracing
    • Financial Counselling
    • Outback Flying Service
  • Services Provided
    • Professional Counselling
    • Recovery Services
    • Red Shield Defence Services
    • Suicide Support
    • Telephone Counselling
    • Youth Support
  • Youth Bus Volunteers
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  • Current Statistics (2010)
    • More than 550,000 contacts with people in need
    • Assisted over 75,000 with emergency relief
    • Serve over 80,000 meals per week
    • Assisted 1,100 migrants & refugees
    • Support to over 2,000 women in crisis centres
    • $15.29 million on bushfire relief
    • Helped 7,000 people addicted to drugs, gambling
    • Support to 17,000 young people - street outreach
    • 4000/600 beds provided every night of the year
  • People
    • ~54,000 Notes licences worldwide
    • ~5,700 seats in Australia
  • Strategic Direction “ There is a need to shift the culture of the organisation from that of an authoritarian bureaucratic command and control approach to one that will value participation, creative taking of responsibility and encouragement of people.”
  • Needs – Connections '07
    • To empower those delivering the services;
    • To connect people across organisational boundaries;
    • To retain organisational knowledge at each centre, in a way that people can easily discover;
    • Use leading technology to enable people to work anywhere, anytime;
    • Improve the integration of the organisation's information systems to reduce duplication
  • The Project (before & after)
    • Notes 6.5
    • DWA for remote sites
    • Mail files & C:
    • Blackberry for Execs
    • Paper HR records
    • Sametime at HQ
    • 45 mail servers
    • 256K bandwidth
    • Little UI integration
    • Disconnected systems
    • Notes 8.5
    • iNotes 8.5 for all
    • Lotus Quickr
    • Traveller for all
    • Lotus Connections
    • Sametime for all
    • Cluster of four
    • 8 – 24 M broadband
    • A common user interface
    • Tivoli Directory Integrator
  • Three Phases
    • Planning, Design and Build – 9 months
      • Server rationalisation & installation
      • Training materials
    • Implementation of 'Work Anywhere' – 18 months
      • Client upgrades, with iNotes for all
      • Quickr for documents
    • Design, Build and Implement integrated Social Networking – 12 months
      • Customised Connections Profiles
      • Communities, Files & Activities
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  • Work Anywhere
    • Mobile devices
    • Common interface
    • Access to mail
    • Access to apps
    • Access to files
    • Common folders
    • Security concerns
    • Archive & Retention
  • Common Interface Enabling people to work from where they choose
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  • Connections Profiles
  • Connections Profile
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  • Connections Communities
    • Imagine an empty Facebook
    • I.T. Forums can be a turn-off
    • Seeded Communities
    • Find Business Champions
    • Brief your I.T. Front line
  • Some Key Benefits
    • Document Currency
    • Hospital Chaplains
    • Flagstaff Intranet
    • Study groups
    • Philippines orphanage
    Taken for granted when it works The power and value of the IBM/Lotus products
  • If we had our time over
    • Buy in the expertise
    • Don't deploy until everything works
    • People's needs differ
    • It takes longer than you think
    • Question security needs
    • Appreciate success
  • General William Booth