How ABB used a Notes App to save themselves andtheir customers over £3M Sean Cull, CEng, MEng
On-line Case StudyYou can download a formal case study aboutFoCuls work on the ABB pRIME system.Please dont hesitate to contact me if you haveany queries - email@example.com://focul.net/abb-rbi
Overview● Introduction● The Application● The Benefits● Why it has been a Success● Well placed for the future● Observations and Lessons learned● Success Strategies● What makes a good Notes Application ?
My Role in the Project● I run FoCul who developed the software for ABB● I started FoCul in 2000 after 10 Years in industry as an Engineer – Frustrated by a lack of systems to let me manage my work efficiently and get on with being an Engineer – Amazed at what I could do with Notes to add business value● We started developing the application in 2002 after it was piloted by an ABB Engineer. In total 4 developers have worked on it over the 8 year period.
ABB Global Consulting● ABB Global Consulting is an international technical consultancy providing engineering and project services to the process industries● 80m USD sales revenue● Focus on the oil & gas, chemicals and pharmaceutical sectors● 450 employees based in the UK● Offices across UK, Middle East, Far East
My Plant FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Flixborough 1974 FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Boston Massachusetts shoe factory - early 1900’s FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
After the explosion - 58 killed and 117 injured FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Mandatory Inspection Regime Prescriptive Approach Year 1 2 3 4 5 6 7 8 9 10 Internal Inspection X X X X FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Risk Based InspectionPrescriptive ApproachYear 1 2 3 4 5 6 7 8 9 10InternalInspection X X X XRisk Based ApproachYear 1 2 3 4 5 6 7 8 9 10InternalInspection X X XExternalInspection and X X X X X Xextra safeguards
Create Equipment List Collect Information, initial Collect Information, initial analysis and options analysis and options Optional peer review Optional peer reviewMulti disciplinary workshop reviews the information on-screen and reviews the failure scenariosThe Likelihood and Consequence of each scenario is rankedAdditional control measures are reviewed and the scenario is re-ranked Recommendations are captured in a trackable system
FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
NSF > Static HTML MethodThis is the blog post I mentionedhttp://www.seancull.co.uk/Public/seancull.nsf/dx/sntt-creating-a-static-html-version-e.g.-for-a-cd-of-your-xpage-wiki.htm
ABB Global Consulting Data gathering Analysis Review Writing up 30% WritingData gathering Analysis Review up
The Benefits ● It has been the primary tool in contracts worth over 12 m GBP ● It has made the ABB RBI+ process robust, tangible and flexible ● It has made ABB 30% more competitive in those contracts ● It has cost 300 K GBP ● The Application has given ABB a competitive edge for 8 years ● It has been used with 4 major releases of Notes with no upgrade issues ● It is well positioned for the future FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Why it has been a Success ● Individual users get benefit from it – Promotes better collaboration – More efficient – Removes administrative burden – Provides flexibility ● The organisation gets benefit from it – Improves efficiency – Enforces consistency – Longevity ● The sales people get benefit from it – Makes the business process tangible – It is adaptable – It demonstrates how ABB is trying to reduce costs on behalf of the client FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Other Success Factors● Distributed and often disconnected workers collaborating● Common processes with configurable aspects● Knowledge transfer between projects and consultants● Significant benefits from automating administrative tasks● Robust self contained nature of Notes works well with consultants in remote locations with no support.● Web, Notes, Notes on USB and Static HTML all used● RAD nature of Notes allows rapid but robust enhancements● Backward compatibility as Lotus Notes moves forward
Well placed for the future - XPages Click for Demo
Other Lessons Learned ● Configurability is key but the configuration documents need to be split up and I am wary of profile documents ● Large attachments need to be stored separately from the workflow documents ● A more modular approach should have been adopted sooner ● The application needs to tolerate partial replicas ● P2P replication via 3rd party product ( Colligo ) very useful. ● Web feels right but the cost of dual client / browser development has been prohibitive. ● The Web is still very slow in many organisations FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Strategies used to deliver Business Value ● Understand why the application is needed ● Team effort with very visible key users ● Provide configurability for users and super users ● Use the power of productivity applications such as Excel / Symphony rather than trying too hard with Notes ● Provide simple schemes to transfer data between systems ● Incremental but controlled enhancements ● Coding once for web and client (an aspiration) FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
Strategies to protect Business Investment● Choose a platform with a strong roadmap● Choose a platform with a good record on backward compatibility● Separate business logic from user interface i.e. use script libraries and a modular approach to processes● Provide a sensible degree of user and super user configurability● Retain a strong relationship with the developers
What makes a good Notes application ? FoCulwww.deliverytoolkit.com Collaborative solutions for Engineers by Engineers
What makes a good Notes application ? Spreadsheets SAPIncreasing Complexity Notes / Domino Increasing “Size”
What makes a good Notes application ? Spreadsheets Notes / Domino Decreasing Network Connectivity Knowledge processesTransactional Processes SAP Increasing “Flexibility”
What makes a good Notes application ? Knowledge processes Decreasing Network Connectivity Spreadsheets SAP Spreadsheets Notes / Domino Transactional ProcessesIncreasing Complexity Notes / Domino SAP Increasing “Size” Increasing “Flexibility”
“In todays environment organisations are required to act more quickly torespond to ever-changing business demands, to get ahead of the competitionand to deliver solutions to their business functions.In the IBM Lotus brand we understand the importance of business applicationsbecause our IBM Lotus Notes and Domino customers have been running theirbusinesses on applications for many years.We understand the importance of integrating those applications with workforcecollaboration, presence-awareness and other enterprise solutions, anddelivering them on a variety of platforms to suit the needs of the users.And we understand the importance of protecting your investments, in ensuringthat you can continue to take those applications forward, to continue to evolveand improve them, and integrate them into tomorrows business solutions andmodes of collaboration.”Darren Adams, IBM
Thank you● firstname.lastname@example.org● Blog : www.seancull.co.uk● Work : www.focul.net
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