2. FutureGov does
•  Digital engagement
–  Digital democracy
•  Public service transformation
–  Change management
–  Cross-organisational collaboration
3. FutureGov works with
4. From the “now wave”
to the “next wave”:
public service delivery
in a networked world
Making the Move
to Gov 2.0
6. this is not a story
about technology "
(well, not only)
7. the social web’s a pretty big deal
building blocks for "
open places, open councils
9. the big debate
ﬁx the system" or
create a new one"
eGov 2.0" WeGov
More efﬁcient and effective People powered public
government ‘as is’
services redeﬁning the role
10. Critical New Public Communicative
Rationalist, Hegel, Marx,
System + Strategic Action
Lifeworld + Communicative Action
Animal Spirits and Embedded
View of Market
Interactive Web 2.0
Approach to Transparency
Credit: Leo Boland & Emer Coleman, Greater London Authority
11. some relationships to consider
Other (Third Sector / business)
12. Gov 2.0 as a role model:
change from the inside out
13. a safe space to practice
14. •  Right skills
•  Right mix of
people – need for
•  Risk taking
developing organisational capability
15. a new kind of
•  Making organistional
change happen – and
•  The world is not short
of change theory
•  But do we have
theory ﬁt for public
•  How to open up
government to the
positive effects of the
while mitigating the
•  Managed transition or
16. Gov 2.0 for a New kind of Politics
17. ip 2 .0
ade rsh Trust over control
Yes is the new no
End techno ignorance
Permission to experiment
Public value over public bodies
18. new spaces for democratic debate
19. reconnecting with constituents
20. chat roulette: democracy edition
21. Gov 2.0 for transparency and openness
"It's about cutting waste; it's about driving improvement
and accountability in public services; and it's about
boosting the economy by enabling entrepreneurs to use
public data to create new applications.
"Above all, it is about a shift of power from the state and a
fundamental trust in the ability of people to work together
to transform our society.”
Francis Maude, UK Cabinet Ofﬁce Minister
22. Open politics
23. the race to open up government
24. #opendata for #opencities
25. making local government
easy to access and easy understand
26. measuring impact and
improving access to
•  data > dashboards
•  new performance management
•  empower choice of public service
•  tooling up citizens to hold
government to account directly
27. power of public information
28. Urban OS:
in a box
29. there’s a (gov20) app for that
- benefits – make best use of government data, provide new ways to
access government in user centred way, high return on investment
- issues – trust issue re accuracy of information and duplication
30. “Open data is not a magic recipe for
righting wrongs. What will move things
on is the stories that communities tell
about their situations and their
31. Gov 2.0 for"
communications and engagement
32. time to put an end to this
33. reach out, communicate and engage
34. improve government’s ability to listen, learn
and (re)act appropriately
35. growth in efﬁcient and
reaching out to where people
spend their time online and
spending money wisely
based on preference
beneﬁts of effectiveness and
efﬁciency in engaging people
in public service delivery
providing a variety of
36. inﬂuence opinion
37. engage right | engage, right?
38. - it’s big news
39. know your (online) communities
40. mix on and ofﬂine
41. work with the right partner for a purpose
National – BIS with MoneySupermarket.com’s existing community
42. aggregate, share, build a community
43. The Wikicity
44. ask the crowd for ideas,
you know less than you think
45. ideas for every city – why not?
47. collaborate to make better policy
48. stimulating public services 2.0
new ways of
50. Gov 2.0 for a new kind of public services
52. need for deep change & radical public
service innovation using the web
53. with measurable impact
54. making Gov2.0 meaningful
55. human networks matter
56. data is not just for your ﬁling cabinet
57. prototype application – Social Worker
HOME | ICS | VISIT THE AUTHORITY INTRANET
I can no longer stand P.Diddy's - Height & weight (NHS)
motivational "lotta work to do! let's
go people!" Tweeting. He's like a + School attendance
contestant on The Apprentice.
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
Feeling really fed-up 2day. Haven’t
seen my son in 5 days and now I’m
beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
Special consideration should be
given to the sensitive nature of the
LIVES WITH MOTHER & FATHER (MARRIED)
2 SISTERS 1 BROTHER
content. Context should be
provided for ambiguous or emotive
phrases, one way of doing this is
showing snippets in roll-overs.
...I noticed the bruises were
starting to fade..
ICS CASE NOTES TRENDING TOPICS
# Missed appointment
Case Notes, PCT, Local Area.
6 Mo 3 Mo Now
# Older friends
# Older friends
Gov 2.0 for DIY communities
59. “a leap forward in the quality of life in
communities will occur more frequently
when government opens the door for
catalytic social progress spearheaded by
the many...who make changes daily in their
communities. Together these acts can
play a part in turning clients of the state
into active, participating and productive
Stephen Goldsmith, The Power of Social Innovation
the power of
60. “Communities are the human, emotional, and
cultural nodes of the complex system of
systems that comprise a city. They are where
the city’s systems – transportation,
commerce, food, energy, safety, education,
health care – are organically fused. They are
where integrated novelty is created every day
out of radical complexity. They are where
safety, prosperity, innovation, and social
cohesion can arise out of diversity of cultures
and of use.”
Informed and Interconnected:
A Manifesto for Smarter Cities
Rosabeth Moss and Kanter Stanley Litow
61. networks matter
-  nurture peer to peer relationships
-  government as social glue
- need for new ways to better
understand social trends, norms
and networks if government is
going to remain relevant and able
to help enact behaviour change
62. building social capital
- build conﬁdence and trust
- bridge building role – online and ofﬂine mutually reinforcing
- lever social value/roi over the medium to long term
- invest in social innovation to save of medium to long-term
63. connecting citizens
Accessibility as key to widen out now
Access to public services 2.0 uneven
based on a variety of factors
64. organising for change
65. hyper-active local communities"
- explosion of web based tools to enable citizens to report issues"
- less about co-production and more effective customer services and
more efﬁcient reporting for government itself to resolve
66. collective action for civic outcomes
“The web has dramatically reduced the cost of collective action” – Clay Shirky
Ushahidi (developed in Kenya) now being applied in Western context to organise
community response to snowmageddon, clearing bus stops of snow
Open street map rapid response to emergency in Haiti
67. a ‘poke’ to action
people ‘just do it’ with or without government
peer pressure for social good
from meetup to ‘I’m here now come meet!’
transparency increasing keep up with the joneses effect, with everyone
watching each other. Beginning to be harnessed to positive effect.
68. “question the distribution of power
at a basic level” (@DanMcQuillan)
Gov 2.0 for social innovation
69. IN THE
70. focus: what is local government uniquely
positioned to do?
71. government as a platform for social
change and innovation
moving from steering to supporting role
creating the conditions for mutual support, civic
enterpreneurialism and innovation
72. how BIG is your society?
73. from outsourcing partners to crowdsourcing
partners: work with social innovators for change "
- work with trusted third party social innovators to deliver public value"
- speciﬁc projects solving problems for small groups of people"
- govts should ‘do what you do best, link to the rest’ – Jeff Jarvis
74. system world meets life world"
- social enterprises doing deals with major UK government depts"
- mutual beneﬁt or or life world being co-opted by systems world? "
- can social innovation thrive without the support of government?
75. “ ‘parallel structures’ do seem to work. You don’t destroy or
change what’s there, you just resolutely go about building an
alternative.  We’re starting to see the effects of this with the
music and newspaper industries – the web has provided a
platform for parallel structures and better alternatives have
emerged. I think the same could be achieved with public
services.  Many of them no longer meet people’s needs, so
rather than trying to change government from the inside there is
a good chance that building new public services outside of its
walls may be the answer. ”"
76. parallel structures working in partnership
matching donors and doers to
community generated curriculum
create change and improvement
open sourced and available for all
in water and sanitation projects
with Dutch Government
77. system world stamps on life world "
a delicate relationship for the state to work with the innovators"
system often ill equipped to manage such relationships with
can result in clumsy or anti-innovative practice by government"
the case of MyPolice"
MyPolice.org – successful emergent innovation playing a
useful intermediary role for the state"
MyPolice.org.uk – the state knowingly adopts names and a
web address more usually associated with the ‘life world’ to
mimic and seek to increase trust and engagement with the
new ways of
79. enable social mixing and creativity
80. support social spaces
81. support platforms for collaboration and change
the importance of social space for innovators inside and outside of
government to work together
learning behaviours and new forms of leadership
creating a safe space to share, learn and collaborate
83. the big 3 for government leaders"
lay the foundations:"
digital inclusion, open data, IT infrastructure,
technology, new rules for procurement"
foster culture change:"
inside and outside of government, ‘be the web’,
leadership, role modelling"
catalyse and nurture innovation: "
competitions, changing models of procurement,
support social innovators
84. This presentation is
licensed under a Creative
Commons Attribution 3.0