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Dominic Campbell speaking at solace conference Cardiff, October 2010
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Dominic Campbell speaking at solace conference Cardiff, October 2010


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Lessons for the future of local government and the web. Presentation given to 200 local government leaders in Cardiff, October 2010. …

Lessons for the future of local government and the web. Presentation given to 200 local government leaders in Cardiff, October 2010.

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  • 1.
  • 2. FutureGov does •  Digital engagement –  Communication –  Engagement –  Digital democracy •  Public service transformation –  Co-production –  Change management –  Cross-organisational collaboration
  • 3. FutureGov works with
  • 4. From the “now wave” to the “next wave”: public service delivery in a networked world Making the Move to Gov 2.0
  • 5.
  • 6. this is not a story about technology " (well, not only)
  • 7. the social web’s a pretty big deal
  • 8. open collaborative social inclusive democratic networked building blocks for " open places, open councils
  • 9. the big debate fix the system" or create a new one" eGov 2.0" WeGov More efficient and effective People powered public government ‘as is’ services redefining the role of government
  • 10. Critical New Public Communicative Underpinnings Management Governance Rationalist, Hegel, Marx, Empiricist, Hume, Philosophical Tradition Positivist, Historicist Burke, Popper Problem Solving Technical Adaptive Critical Philosophy System + Strategic Action Lifeworld + Communicative Action (Habermas) Urban Design Engineered Shared Space Proprietary Information Technology Open Source Market Rationality Animal Spirits and Embedded View of Market Chicago School Markets Communicative Style Broadcast Interactive Web 2.0 Central Government Expedient Ethical Approach Approach to Transparency Contextualised Data Raw Data Credit: Leo Boland & Emer Coleman, Greater London Authority
  • 11. some relationships to consider Gov2Gov Gov2Citizen Citizen2Gov Citizen2Citizen Other (Third Sector / business)
  • 12. Gov 2.0 as a role model: change from the inside out
  • 13. a safe space to practice
  • 14. •  Right skills •  Right mix of people – need for intrapreneurs •  Risk taking •  Relinquish control •  Rewire organisations developing organisational capability
  • 15. a new kind of change •  Making organistional change happen – and stick •  The world is not short of change theory •  But do we have theory fit for public services 2.0 purpose? •  How to open up government to the positive effects of the networked world while mitigating the risks? •  Managed transition or disruptive innovation?
  • 16. Gov 2.0 for a New kind of Politics
  • 17. ip 2 .0 ade rsh Trust over control Le Yes is the new no End techno ignorance Permission to experiment Public value over public bodies
  • 18. new spaces for democratic debate
  • 19. reconnecting with constituents
  • 20. chat roulette: democracy edition
  • 21. Gov 2.0 for transparency and openness "It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. "Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.” Francis Maude, UK Cabinet Office Minister
  • 22. Open politics
  • 23. the race to open up government
  • 24. #opendata for #opencities
  • 25. making local government easy to access and easy understand
  • 26. measuring impact and improving access to information •  data > dashboards •  new performance management •  empower choice of public service provision •  tooling up citizens to hold government to account directly
  • 27. power of public information
  • 28. Urban OS: smarter city in a box
  • 29. there’s a (gov20) app for that - benefits – make best use of government data, provide new ways to access government in user centred way, high return on investment - issues – trust issue re accuracy of information and duplication
  • 30. “Open data is not a magic recipe for righting wrongs. What will move things on is the stories that communities tell about their situations and their possible futures.”" @danmcquillan
  • 31. Gov 2.0 for" communications and engagement
  • 32. time to put an end to this
  • 33. reach out, communicate and engage
  • 34. improve government’s ability to listen, learn and (re)act appropriately
  • 35. growth in efficient and personalised communications with measurable impact - reaching out to where people spend their time online and spending money wisely personalising messages based on preference - benefits of effectiveness and efficiency in engaging people in public service delivery - providing a variety of channels
  • 36. influence opinion
  • 37. engage right | engage, right?
  • 38. - it’s big news
  • 39. know your (online) communities
  • 40. mix on and offline
  • 41. work with the right partner for a purpose National – BIS with’s existing community
  • 42. aggregate, share, build a community
  • 43. The Wikicity
  • 44. ask the crowd for ideas, you know less than you think
  • 45. ideas for every city – why not?
  • 46. Future Melbourne
  • 47. collaborate to make better policy
  • 48. stimulating public services 2.0
  • 49. new ways of managing change: social innovation for cities
  • 50. Gov 2.0 for a new kind of public services
  • 51. redesigning government
  • 52. need for deep change & radical public service innovation using the web
  • 53. with measurable impact
  • 54. making Gov2.0 meaningful
  • 55. human networks matter GP Youth Worker Detective" Mother Other Sergeant Child Agency Social Teacher Worker
  • 56. data is not just for your filing cabinet Source:
  • 57. prototype application – Social Worker HOME | ICS | VISIT THE AUTHORITY INTRANET SMITH CASE STATUS CASE ACTIVITY I can no longer stand P.Diddy's - Height & weight (NHS) motivational "lotta work to do! let's go people!" Tweeting. He's like a + School attendance contestant on The Apprentice. 1 day ago JOHN SMITH’S TWITTER STREAM ICS CASE NOTES TAG CLOUD Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat. 1 day ago JOHN SMITH’S FACEBOOK STATUS Special consideration should be given to the sensitive nature of the LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER father content. Context should be provided for ambiguous or emotive Bruises phrases, one way of doing this is showing snippets in roll-overs. ...I noticed the bruises were starting to fade.. ICS CASE NOTES TRENDING TOPICS # Missed appointment 12/04/10. Case Notes, PCT, Local Area. ##Missed appointment read more Upset ##Upset concerns Nutrition ##Nutrition concerns Uncle 6 Mo 3 Mo Now # Older friends # Uncle # Older friends
  • 58. Gov 2.0 for DIY communities
  • 59. “a leap forward in the quality of life in communities will occur more frequently when government opens the door for catalytic social progress spearheaded by the many...who make changes daily in their communities. Together these acts can play a part in turning clients of the state into active, participating and productive citizens.”" Stephen Goldsmith, The Power of Social Innovation the power of networks
  • 60. “Communities are the human, emotional, and cultural nodes of the complex system of systems that comprise a city. They are where the city’s systems – transportation, commerce, food, energy, safety, education, health care – are organically fused. They are where integrated novelty is created every day out of radical complexity. They are where safety, prosperity, innovation, and social cohesion can arise out of diversity of cultures and of use.” Informed and Interconnected: A Manifesto for Smarter Cities Rosabeth Moss and Kanter Stanley Litow
  • 61. networks matter -  nurture peer to peer relationships -  government as social glue - need for new ways to better understand social trends, norms and networks if government is going to remain relevant and able to help enact behaviour change
  • 62. building social capital - build confidence and trust - bridge building role – online and offline mutually reinforcing - lever social value/roi over the medium to long term - invest in social innovation to save of medium to long-term
  • 63. connecting citizens Accessibility as key to widen out now Access to public services 2.0 uneven based on a variety of factors
  • 64. organising for change
  • 65. hyper-active local communities" - explosion of web based tools to enable citizens to report issues" - less about co-production and more effective customer services and more efficient reporting for government itself to resolve
  • 66. collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky Examples - Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow - Open street map rapid response to emergency in Haiti
  • 67. a ‘poke’ to action - people ‘just do it’ with or without government - peer pressure for social good - from meetup to ‘I’m here now come meet!’ - transparency increasing keep up with the joneses effect, with everyone watching each other. Beginning to be harnessed to positive effect.
  • 68. “question the distribution of power at a basic level” (@DanMcQuillan) Gov 2.0 for social innovation
  • 70. focus: what is local government uniquely positioned to do?
  • 71. government as a platform for social change and innovation - moving from steering to supporting role - creating the conditions for mutual support, civic enterpreneurialism and innovation
  • 72. how BIG is your society?
  • 73. from outsourcing partners to crowdsourcing partners: work with social innovators for change " - work with trusted third party social innovators to deliver public value" - specific projects solving problems for small groups of people" - govts should ‘do what you do best, link to the rest’ – Jeff Jarvis
  • 74. system world meets life world" - social enterprises doing deals with major UK government depts" - mutual benefit or or life world being co-opted by systems world? " - can social innovation thrive without the support of government? + +
  • 75. “ ‘parallel structures’ do seem to work. You don’t destroy or change what’s there, you just resolutely go about building an alternative.  We’re starting to see the effects of this with the music and newspaper industries – the web has provided a platform for parallel structures and better alternatives have emerged. I think the same could be achieved with public services.  Many of them no longer meet people’s needs, so rather than trying to change government from the inside there is a good chance that building new public services outside of its walls may be the answer. ”" @CarrieBish
  • 76. parallel structures working in partnership matching donors and doers to community generated curriculum create change and improvement open sourced and available for all in water and sanitation projects to use with Dutch Government
  • 77. system world stamps on life world " - a delicate relationship for the state to work with the innovators" - system often ill equipped to manage such relationships with networked organisations" - can result in clumsy or anti-innovative practice by government" the case of MyPolice" - – successful emergent innovation playing a useful intermediary role for the state" - – the state knowingly adopts names and a web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system +
  • 78. new ways of managing change: social innovation for cities
  • 79. enable social mixing and creativity
  • 80. support social spaces
  • 81. support platforms for collaboration and change - the importance of social space for innovators inside and outside of government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate
  • 82. LocalBySocial.Net
  • 83. the big 3 for government leaders" 1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement" 2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling" 3. catalyse and nurture innovation: " competitions, changing models of procurement, support social innovators
  • 84. This presentation is licensed under a Creative Commons Attribution 3.0 license Dominic Campbell