Citizen engagement and
     changing behaviour


                    Emer Coleman
               Director of Strategy
    ...
The world
according to MORI
The world
according to MORI
How this translates
in local government
Where we need to be
Keeps residents informed:
       directional decline – although not significant

80
                                      ...
Listens to concerns:
                                                               no change

60
                        ...
Involves residents in decision making:
                                           no change

60
                          ...
The case for change
“People speaking in their own voice
  The age of they're interested in”
                conversation
about something
Right!then.
February 14, 2008 by barnetcouncilrubbish
I have recently moved to a property in Barnet. The entrance to my fl...
whereilive.org
     i
whereilive.org
     i
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
Barnet Council Citizen Engagement Presentation Jan 09
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Barnet Council Citizen Engagement Presentation Jan 09

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Presentation by Barnet Council's Emer Coleman to the FutureGov Local Government Breakfast Club in January 2009

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Barnet Council Citizen Engagement Presentation Jan 09

  1. 1. Citizen engagement and changing behaviour Emer Coleman Director of Strategy London Borough of Barnet
  2. 2. The world according to MORI
  3. 3. The world according to MORI
  4. 4. How this translates in local government
  5. 5. Where we need to be
  6. 6. Keeps residents informed: directional decline – although not significant 80 76 Barnet 73 London 72 71 Outer 69 70 68 66 64 63 63 61 60 60 49 50 40 6 7 8 9 0 1 2 3 4 5 6 7 8 / / / / / / / / / / / / / 95 96 97 98 99 00 01 02 03 04 05 06 07 19 19 19 19 19 20 20 20 20 20 20 20 20
  7. 7. Listens to concerns: no change 60 Barnet London 55 Outer 54 53 52 52 52 51 51 50 48 48 48 45 44 43 42 40 35 6 7 8 9 0 1 2 3 4 5 6 7 8 / / / / / / / / / / / / / 95 96 97 98 99 00 01 02 03 04 05 06 07 19 19 19 19 19 20 20 20 20 20 20 20 20
  8. 8. Involves residents in decision making: no change 60 Barnet London 55 54 Outer 50 47 45 45 44 44 44 41 41 40 39 35 30 00 1 2 3 4 5 6 7 8 / / / / / / / / 00 01 02 03 04 05 06 07 20 20 20 20 20 20 20 20 20 / 99 19
  9. 9. The case for change
  10. 10. “People speaking in their own voice The age of they're interested in” conversation about something
  11. 11. Right!then. February 14, 2008 by barnetcouncilrubbish I have recently moved to a property in Barnet. The entrance to my flat is through an alley called Edward close and it is being used as a dump. The skips regularly overflow, and there are rats living in the filth. These pictures were taken between the 5th of february and the 13th. I will update this site weekly with images of the waste I have to walk past twice a day to get to and from my home, whilst paying Barnet council around £100 per month for the pleasure.
  12. 12. whereilive.org i
  13. 13. whereilive.org i

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