Welcome to our webcast today – we will begin momentarily.
Building More Transparent & Effective Government:
The Case Study of Washington, DC
1

Building a more transparent & effective
government

Speakers
• David Mihalchik, Business Development Manager,
Google
• Rob Mancini, Program Manager, Citywide Messaging,
District of Columbia

Google: the company
• More than 20,000 employees
• Billions of dollars invested in
R&D annually
• The world's 4th largest
manufacturer of servers
• Dozens of datacenters
Our mission: To organize the world's information
and make it universally accessible and useful.

Google products
• Hundreds of millions of searches
each day
o The world's largest search index
o Every 4 hours we index and add
or refresh as much data as is in
the entire US Library of
Congress.
• 13 hours of video uploaded to
YouTube each minute
• #1 mapping site in the world
• Tens of millions of users rely on
Google for email service, spam
filtering, and anti-virus
• Over 400 million downloads of
Google Earth

An interesting phenomenon
User
Satisfaction
Consumer Tech
Business/Govt Tech
Time
Google Confidential and Proprietary

Where Google can help
User
Satisfaction
Consumer Tech
Business/Govt Tech
powered by
Time
Google Confidential and Proprietary

Google Enterprise
• Helps organizations harness innovative Google technologies to
deliver valuable productivity tools quickly to their employees and
customers.
Apps
Geospatial
Search
Google Confidential

Selected federal government customers
Intranet Google Earth
Web (.gov)
Every Executive Cabinet Agency
Senate
Interior
Senate
Treasury
NPS
Treasury
DHS
F&W
DHS
FEMA
Army
FEMA
Justice
EPA
Justice
Agriculture Department
DHS
Agriculture Department Department
Department of HHS
Energy of Education of Energy
of Commerce
FEMA
Energy
HHS
USCG
HHS
FDA
Energy
FDA
NIST
NGA
NIST
DOT Department
Department Department
Commerce
DOT Department
of Justice
of Transportation of Treasury
FAA of Homeland Security
NOAA
FAA
USPS
NASA
USPS OIG
State
State
Usinfo.gov
Department of
Department of Department Department
Veterans Affairs
the Interior of Labor of Defense
Google Confidential and Proprietary

Selected state government customers
Google Confidential and Proprietary

What is driving new IT projects
Budget Deficits Demand cost-effective solutions.
Energy Costs Require energy-efficient solutions.
Make information more accessible to citizens.
Transparency
Modernization Keep pace with technology innovation.

Google Enterprise Solutions

Solutions for more transparent government
• Make public information easier
to find and use
• Engage citizens to generate
ideas & input into policies
• Fulfill public requests for
information

Help citizens search government websites
Case Study: Business.gov
Solution: Google Site Search
•Access information from 9,000
• Quickly add search to websites, federal, state & local websites with a
single, custom search
using Google's search index
• ACSI Search Satisfaction score rose
• No hardware or software to install
• Optimize your search results with from 61 to 75
•\"Google Site Search is easy to
results biasing & enhanced
maintain, update & keep current.\"
indexing
-- Bob Keating, project lead
Time to Value:
• Initial set-up for website search
in only one hour
• Less than a week of effort for even
the most complex search
implementations

Get citizen feedback on agency policies
Case Study: Change.gov
Solution: Google Moderator
•Use Google Moderator to power \"Open
(Google App Engine) for Questions\" feature
•First attempt collected 7,000+ questions
• Let the public submit and vote on with participation from 10,000+ people
questions on your website •\"Participation...outpaced our
• Learn which topics are of the most expectations. We're tremendously excited
about the promise of tools like this that
interest
• Agency can then answer the most offer Americans a level of access that has
historically been hard to come by.\"
popular questions
-- Dan McSwain, Change.gov
• No hardware or software to install
Time to Value:
• Can add Google Moderator to
your website in just a few days

Easily fulfill public disclosure requests
Solution: Google Message Case Study: Monroe, WA
•Archive all mail in a central location
Discovery, powered by Postini
•Search email quickly & return relevant
• Archive agency email for easier
results to meet disclosure request
retrieval later
•\"With Google Message Discovery, a request
• No hardware or software to install
for public disclosure that previously would
• Easily scaled to handle greater
have taken days to meet now takes a matter
storage requirements of minutes.\"
•-Denise Bremner, IT Manager
Time to Value: •
•
• Initial set-up typically takes about
1 week
• Additional time for ingesting
historical archive

Solutions for more effective government
Help your employees to:
• Find & share information
• Work together
• Save time

Help employees find information they need
Case Study: National Park Service
Solution: Google Search Appliance
•Uses Google Search Appliance for
• Search up to 10M documents with a website search and intranet search for
employees
single server
• Searching more than 6 million
• Uses Google Search technology,
documents on nps.gov
installed in your data center
• Both citizens & employees are finding
• Fast, relevant search results
• Easy to use and administer the info they need
•\"Now, when we push a new page on
our intranet, we can immediately crawl
Time to Value:
and index that page.\"
• Initial set-up for Google Search
-- Carl Chitwood, Enterprise Web Manager
Appliance takes just days
• Crawling & indexing your data can
take up to several days, depending
on # of documents

Build a common operational picture
Case Study: US Forest Service
Solution: Google Earth
•Automated Flight Following program gives
Enterprise
employees real-time data on aircraft location
• Build a globe with your •Deploys resources more effectively to fight
agency's data fires and other missions
• Let users access information with •\"A 1/2 percent improvement in operational
fast, scalable and familiar Google effectiveness saves us $875,000 per year.
Earth technology We think the improvement is several times
• Installed in government's own that figure.\"
•- Robert Roth, program manager
secure network environment
•
•
Time to Value:
• Installation of software and user
training typically takes two or
three days
• Amount of time to build the globe
depends on volume of data
• Ongoing maintenance needed for
adding new data layers

Reduce cost and effort of eliminating spam
Case Study: NCMEC
Solution: Google Email
•Started using Postini in 2006, due to
Security, powered by Postini
rising volumes of spam
• Comprehensive message security
•Implemented in a matter of hours
to stop spam, viruses, denial of
•Spam reduced almost to zero, have
service and other attacks
not had a virus outbreak
• Scales to handle greater volumes
•Network administrators save 6-10
of spam without additional costs
hours a week to focus on more
• No hardware or software to install
mission-critical projects
• Requires 58% less IT time &
resources than industry average
[Source: Osterman]
Time to Value:
• Initial set-up of spam filtering
typically takes less than one day
• Additional time to deploy message
archiving and encryption solutions

Case Study: Washington, DC

DC Government and Google Apps
\"Why should I spend millions on enterprise apps
when I can do it at one-tenth cost and ten times
the speed? It's a win-win for me.\"
Vivek Kundra – Chief Technology Officer,
District of Columbia
Google Confidential and Proprietary

Make Procurement More Transparent
Case Study: District of Columbia
Solution: Google Apps
•Publishing information on DC
(Google Sites) procurements with Google Sites
•Procurements are launched faster & more
• Innovative collaboration tools vendors are responding
• No hardware or software to install •\"The new procurement web sites make
• Let subject matter experts easily our acquisition process more competitive
and bring more transparency to our
build intranet or public-facing
government.\"
websites, taking burden off IT
-- Vivek Kundra, CTO
Time to Value:
• Can start building Google Sites
in minutes
• Other components of Google Apps
can take longer

25

Why Google?
Take advantage of best-in-class consumer technology
Innovation & keep pace with technology innovation.
Most solutions can be up and running in a few
Speed weeks; allows agencies to deliver \"quick wins\" to
employees & customers.
Make information available to the public with tools
Transparency that they are already comfortable using.
Cost-effective solutions. Cloud computing
Value reduces energy costs and saves IT resources for
mission-critical projects.

Learn more:
www.google.com/federal
Contact us:
federal@google.com
See us:
Feb. 25, Saas/Gov.
Washington, DC
Questions?