Improving communication skills

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Tips on Improving Communication Skills from Viswanadham sir

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Improving communication skills

  1. 1. 17 February 2012 1
  2. 2. 17 February 2012 3
  3. 3. 17 February 2012 4
  4. 4. Think > listen > talk17 February 2012 5
  5. 5. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understanding17 February 2012 6
  6. 6. Why iscommunicationimportant ? • Inspires confidence • Builds respect • Helps make friends • Reveals your ability to others • Develops a distinct personality17 February 2012 7
  7. 7. We need to improve communication... as70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard17 February 2012 8
  8. 8. 17 February 2012 9
  9. 9. 17 February 2012 10
  10. 10. PEOPLE ARE INFLUENCED,PROBLEMS ARE SOLVED,CHANGES ARE FACILITATED,EXCELLENT RELATIONSHIPS ARE DEVELOPED,DESIRED RESULTS ARE ACHIEVED, ANDSUCCESS IS ENSURED. 17 February 2012 11
  11. 11. PLAYSA VITAL ROLEIN DISCOVERINGOURSELVES &THE WORLDAROUND US 17 February 2012 12
  12. 12. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS17 February 2012 13
  13. 13. 17 February 2012 14
  14. 14. EFFECTIVE COMMUNICATIONIS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGEONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION17 February 2012 15
  15. 15. LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION17 February 2012 16
  16. 16. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 17 February 2012 17
  17. 17. • Interrupting to complete others’ sentences• Preparing our response before someone has completed speaking• Multitasking while ‘listening’• Filtering content or meaning based on our opinion / prejudice 17 about the speaker February 2012 18
  18. 18. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ]
  19. 19. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  20. 20. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  21. 21. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  22. 22. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  23. 23. 6. WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  24. 24. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
  25. 25. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
  26. 26. 9. COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
  27. 27. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’
  28. 28. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
  29. 29. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
  30. 30. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
  31. 31. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
  32. 32. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
  33. 33. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
  34. 34. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
  35. 35. 18. COMMUNICATION AND CLARITY
  36. 36. 19. COMMUNICATION AND COMMITMENT
  37. 37. 20. COMMUNICATION AND CHARACTER
  38. 38. 17 February 2012 39
  39. 39. 40October 31, 2002 17 February 2012
  40. 40. In case YOU likedthis speech and presentation~ for listening to more speeches andfor viewing more presentations,Please Visit:http://www.viswam-becomingbetter.blogspot.comhttp://www. archive.org/details/HowToExcelInWork In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : Viswam.vangapally@gmail.com 17 February 2012 41
  41. 41. Links to Prof. V. Viswanadham • Link to Presentation slides • Link to Audio Files • Link to Blog17 February 2012 42
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