S.H. Cooper Case Study

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S.H. Cooper Case Study

  1. 1. Case Study Of Lee County Library Technology Management Needs Presented by: S.H. Cooper June 20, 2008
  2. 2. Lee County Library was established in 1995, after breaking from the Kinchafoonee Library System. In 1995, there were only two library facilities: Leesburg Library – Headquarters Smithville Library – Service Outlet Background Information
  3. 3. Staff: 1 professional librarian (Director), 5 para-professionals. Computer literacy skills were very limited. 1995 15       TOTAL 2 1   1 Smithville 13 5 3 5 Leesburg TOTAL Staff Computers OPAC Stations Public Access Computers   Technology in 1995
  4. 4. In 1998, the new Library Director promoted a staff member to the position of Technology Specialist. 1998 15       TOTAL 2 1   1 Smithville 13 5 3 5 Leesburg TOTAL Staff Computers OPAC Stations Public Access Computers   Technology in 1998
  5. 5. Staff: 3 professional librarians (Director, Children’s Librarian, Librarian), 1 Tech Specialists, 13 para-professionals. 2 are network certified, 1 is close to completion of network certification. The rest have a working knowledge of computers. 10 years later…2008 64       TOTAL 13 3   10 Redbone 6 1   5 Smithville 45 11 2 32 Leesburg TOTAL Staff Computers OPAC Stations Public Access Computers   Technology in 2008
  6. 6. <ul><li>In a conference with the Director of the Lee County Library, the following situation was discussed: </li></ul><ul><li>The current Technology Specialist is pursuing her MLIS, and therefore will be becoming part-time in July 2008 to concentrate on her studies. </li></ul><ul><li>In May 2009, in all probability the Tech Specialist will either be promoted to a Librarian position, or will leave to pursue her career elsewhere. </li></ul><ul><li>The Library Director does not plan on filling that position when the current staff member vacates it. </li></ul>Situation Discussed
  7. 7. <ul><li>Tech Specialist will train the other staff members to be more self-sufficient with troubleshooting common computer and printer issues. </li></ul><ul><li>Tech Specialist will “tighten up” the maintenance and update procedures. </li></ul>Suggested Solutions
  8. 8. TRAINING STAFF TO BE SELF-SUFFICIENT Course of Action #1
  9. 9. <ul><li>Updated and enhanced the existing computer support manuals for the three library locations. </li></ul><ul><li>Created lesson plans and implemented computer workshops to enhance staff’s existing computer skills. </li></ul>Steps Detailed
  10. 10. STREAMLINING MAINTENANCE & UPDATE PROCEDURES Course of Action #2
  11. 11. <ul><li>Recommended Clean Slate software, which will restore computer to original configuration after patrons download programs, save files, and attempt to change desktop settings, etc. </li></ul><ul><li>Recommended Symantec Ghost software, which will allow updates to be “pushed” out to computers quicker than updating individually. </li></ul><ul><li>Recommended LogMeIn software, which will allow staff members to log in to computers at other branches to facilitate in troubleshooting. </li></ul><ul><li>Spare printers and other peripheral devices will be kept on hand at branch locations to avoid a staff member from headquarters making a special trip when equipment needs to be replaced. </li></ul>Steps Detailed
  12. 12. <ul><li>The previous steps were recommended and implemented successfully. </li></ul><ul><li>The staff is becoming more self-reliant. </li></ul><ul><li>Branches are able to handle their own tech issues in-house. </li></ul><ul><li>There are a fewer number of PC issues to be fixed. </li></ul>Conclusion

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