Intermountain Healthcare Speech

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Intermountain Healthcare Speech

  1. 1. “ Extraordinary care in all its dimensions” depends on effective listening-  Coordinated CareListening between heathcare providers-  Collaborated CareListening to patients andtheir care givers- Committed CareListening throughout thehealthcare system  
  2. 2. To Create a Listening Environment   DO   DON’T     -  KNOW the patient as a person -  Make speaking up the patient’s -  ASK patients if they have been responsibility heard -  ENCOURAGE a collaborative -  Foster a hierarchical environment environment -  ESTABLISH a connection -  Ignore Okham’s Razor between patient and doctors -  Reward based on number of -  ALLOW time for providers to procedures or patients seen spend with the patient -  Restrict the time a physician -  INFORM doctors about the affect their care has on patients spends with one patient -  KEEP providers connected to -  Disassociate care from their purpose outcomes -  CREATE a team environment -  Discount ‘community doc’ inputIdeas  drawn  from  the  book  “In  Pain  We  Trust:  A  conversa;on  between  mother  and  son  on  the   journey  from  sickness  to  health”     Wri@en  by  Kevin  Whi;ng  and  Vicki  Whi;ng,  Ph.D.  
  3. 3. In Pain We Trust: Why Kevin wrote his book  “I spent a lot of time after my surgery when Iwas living on a PICC line wondering why thishad happened to me. At some point I realizedthat it didn’t happen for a reason. It justhappened. What I could do is share my story sothat maybe it wouldn’t happen to somebodyelse.”  *Speech  based  on  the  book  “In  Pain  We  Trust:  A  conversa;on  between   mother  and  son  on  the  journey  from  sickness  to  health”     Wri@en  by  Kevin  Whi;ng  and  Vicki  Whi;ng,  Ph.D.  

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