The first is the globalization of business which is characterized by introduction of market forces, freer trade, and widespread deregulation. This means international trade and investment play a much greater role .
The second trend is the revolution in information technology which has shrunk geographical boundaries and made the world ‘a global village’. The IT revolution has ensured emergence of demanding & aware consumers and globalization has enabled these discerning consumers to access world standards.
Both these factors have come together to usher new era for Indian healthcare.
Administration – Claims processing, Adjudication,Mailroom services and Records management
Human resources – Employee assistance, Training and payroll
Customer care – Dispatch and Activation services, Technical support companies are further involved in various functions such as Converting existing data to HIPPA format, Scanning written documents, converting them into an electronic format, and sending them back.
BPOs are further involved in claims forms processing for health insurance companies.
Thyroid profile blood test costs anywhere from US$ 30-50 in the US, while the same can be analyzed by Indian companies for less than US$ 5 per patient.
The outsourcing opportunity from UK alone is about US$ 800 million .
Metropolis Labs has inked a partnership with a US-based consortium to bid for outsourced pathology work from the National Health Services (NHS) of the UK. Metropolis would be investing approximately US$ 1 million technology up-gradation in its Mumbai lab for handling outsourcing jobs.
The global demand for radiology services is growing rapidly while the supply of radiologists is not growing in tandem. Such professionals are in short supply the world-over.
By outsourcing Teleradiology to India, overseas hospitals are assured of :
Competent & trained professionals,
Time zone advantages
Skill set availability
Patients can be diagnosed and effectively treated round-the clock services.
Need to recruit night shift personnel is minimized.
50 per cent of the 6,000-odd hospitals in the US still do not have the technology for tele-radiology, and this represents a huge potential market to be tapped.
The estimated opportunity for India 50 per cent of the 6,000-odd hospitals in the US still with the technology for Tele-radiology One in every seven radiology positions in the UK is vacant. On the other hand, in India, there is a relative abundance. Currently---- US$ 3.7 billion 2012---- US$ 7.4 Billion Employment for 200,000 people
Patients are the biggest beneficiaries. Accreditation results in high quality of care and patient safety. The patients get services by credential medical staff. Rights of patients are respected and protected. Patient satisfaction is regularly evaluated.
Accreditation to a Hospital stimulates continuous improvement. It enables hospital in demonstrating commitment to quality care. It raises community confidence in the services provided by the hospital. It also provides opportunity to healthcare unit to benchmark with the best.
The Staff in an accredited hospital are satisfied lot as it provides for continuous learning, good working environment, leadership and above all ownership of clinical processes. It improves overall professional development of Clinicians and Paramedical staff and provides leadership for quality improvement within medicine and nursing.
Accreditation provides an objective system of empanelment by insurance and other Third Parties . Accreditation provides access to reliable and certified information on facilities, infrastructure and level of care.
National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organizations. The board while being supported by all stakeholders including industry, consumers, government, have full functional autonomy in its operation.
In India, under the World Bank assisted Andhra Pradesh Urban Slum Health Care Project, the State established the Urban Health Centers and contracted them out to NGOs and/or service providers. Each UHC is assigned a definite slum area, clearly demarcated in terms of boundaries and average population of 15,000-20,000. In addition to drugs and supplies, a grant in aid of Rs. 2.80 lakhs per annum is provided to the NGO to cover operational cost
“ Chiranjeevi Yojna” has been implemented by the state of Gujarat with the intent of encouraging private medical practitioners to provide maternity health services in remote areas .The scheme aims at improving the institutional delivery rate in Gujarat thereby providing financial protection to poor families.