Remote Usability Testing

Remote Testing
Adam Fendrych

2
Communication

Your visitors
3

Testing with Users
4

Why not?
5

Obstacles
No need
No time
No money
No know-how
6

No Need?
User behavior assumptions are 75% wrong
7

There Is No Such Thing as Universal Design
8

No Need?
Test early, fail early!
Designing without testing is like driving blindfolded
If you say your design is perfect you are not a good designer
10

No Time?
Website analysis: 8 hours
Recruiting 10 users: 8 hours
Test scenarios: 6 hours
Sessions: 20 hours
Analysis: 16 hours
Presentation: 4 hours
Total: 62 hours
11

No Time?
Grab 3 users: 1 hours
Think of basic tasks: 1 hour
1/2hour sessions: 1,5 hours
Analysis: 1,5 hours
Total: 5 hours
12

No Money?
13
Lab
Eye Tracker
Recruitment

No Money?
5 hours of your time
Incentives: 240 zloty
14

And How About
Recruit online
Test anytime
Test anywhere
And even for free!
15
Thisisremotetesting

And Where Is the Know-How?
16

The Basics
Have something to test
Get a few users
Watch them perform tasks
Analyze
Fix the most serious problems
Test again
17

Remote testing
Moderated
Unmoderated
18

Moderated
Communicate with users in real time
Qualitative data
Ask questions
19

Moderated
20
No eyecontact
Technicallimitations
No statistics

Technical Stuff
Use conferencing software
WebEx, Gotomeeting
Tranfer voice and screen
Skype, Mikogo
21

Some Tips
Skype is fat
Connection can be slow
Record on your computer
Morae, HypeCam
24

Unmoderated
25

How Does It Work
Test a website or mockups
Users provided, or get your own users
Pay a monthly fee, or per user
You get videos, or stats
Plus some feedback
26

Usertesting.com
You submit the website and your questions
They provide users
You get videos
27

OpenHallway.com
Create the test
Get the link to users – e-mail, Ethnio
You get videos and feedback
28

Loop11.com
Submit your website or mockups
Create the test
You get stats – success rates, navigation path, click spots
Speaks international
29

Navflow.com
Test images only
Free responses from community or link for your users
You see where they click
30

Remote testing
Quick
Less results
Perfect for solving specific problems
Lots of tools – why not build your own?
32

Questions?
adam.fendrych@dobryweb.cz
@adlo @fendrych
www.dobryweb.cz
33

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Remote Usability Testing

by Dobrý web

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Remote Usability Testing Presentation Transcript