The MMS programme is well structured and integrated course of business
studies. The main objective of practical training at MMS level is to develop skill
in student by supplement to the theoretical study of business management in
general. Industrial training helps to gain real life knowledge about the
industrial environment and business practices. The MMS programme provides
student with a fundamental knowledge of business and organizational functions
and activities, as well as an exposure to strategic thinking of management.
In every professional course, training is an important factor. Professors give
us theoretical knowledge of various subjects in the college but we are practically
exposed of such subjects when we get the training in the organization. It is only
the training through which I come to know that what an industry is and how it
works. I can learn about various departmental operations being performed in the
industry, which would, in return, help me in the future when I will enter the practical
Training is an integral part of MMS and each and every student has to undergo
the training for 2 months in a company and then prepare a project report on the same
after the completion of training.
During this whole training I got a lot of experience and came to know about the
management practices in real that how it differs from those of theoretical
2. knowledge and the practically in the real life.In today‟s globalize world, where
cutthroat competition is prevailing in the market, theoretical knowledge is not
sufficient. Beside this one need to have practical knowledge, which would
help an individual in his/her carrier activities and it is true that “Experience is
With immense pleasure,I would like to present this project report for Gujarat Co-
operative Milk Marketing Federation Ltd. It has been an enriching experience
for me to undergo my summer training at “GCMMF”, which would not have
possible without the goodwill and support of the people around. As a student of
“Maratha Mandir Babasaheb Gawade Institute of Management Studies”, Mumbai I
would like to express my sincere thanks too all those who helped me during my
I would like to express my gratitude to all those who gave me the encouragement
to complete this project. I would like to thank my college authorities and Director
Dr Sunil Karve, for providing me the opportunity to work with the one
I would like to give my heartily gratitude to the Mr. Prakash Aute, Regional
Head(SALES), GCMMF Ltd., Mumbai for having given me the opportunity to do
my project work in the organization and lighted my way of progress with his
My sincere and deepest thanks to Ms.Shilpa Shinde, Faculty Member of
“Maratha Mandir Babasaheb Gawade Institute of Management Studies”, Mumbai
for having spared his valuable time with me and for all the guidance given in
4. executing the project as per requirements.
I would like to give my special thanks to my parents, their love, support and blessing
enabled me to complete this Project work.
However, I accept the sole responsibility for any possible error of omission and
would be extremely grateful to the readers of this project report if they bring such
mistakes to my notice.
I, Dnyaneshwar B. Wagh student of Masters of Management Studies MMS III of
Babasaheb Gawde Institute of Management Studies (BGIMS), hereby declare
that I have successfully completed this project on “Analysis Of Product
Development & Customer Feedback of Amul Milk In Kalyan Region” as a
part of my „Summer Internship‟. The information incorporated in this project is true
and original to the best of my knowledge.
1 EXECUTIVE SUMMARY
3 INDUSTRY & COMPANY PROFILE
4 OBJECTIVE & SCOPE OF STUDY
5 RESEARCH METHODOLOGY
6 DATAPROCESSING & ANALYSIS
7 OBSERVATION & FINDINGS
10 SUGGESTION & RECOMMENDATION
11 BIBLIOGRAPHY & WEBLIOGRAPHY
7. EXECUTIVE SUMMARY
8. In today‟s competitive world while entering in the market it is very necessary to
have good knowledge of the potential of a particular market. The information
regarding the activities of competitor‟s existing in the market so that we can plan
our each activity according to that. It is also necessary to retain the existing
customers apart from attracting the new customers.
The Project is concern with the market analysis of product development & customer
feedbackof Amul Prolife Lassee in Kalyan Region.The project included as part of
MMS Programme and the project is done from 1 st
May 2013 to 30th
“Analysis Of Product Development & Customer Feedback of Amul Prolife Lassee
In Kalyan Region”
“Gujarat Co-operative Lassee Marketing Federation (GCMMF), Anand, Gujarat”.
The Primary objective of study was to find size of retail network of Amul Prolife
Lassee in specific areas of Kalyan Region. In the study my intention was go
through the retail network of Amul Prolife Lassee to know retailers view about
supply chain of Amul Prolife Lassee, to know the complaints of Amul Prolife
9. Lassee and to find the suggestions from retailers for more penetration of Amul
Prolife Lassee in Kalyan Region.
The secondary objective was to find customer response towards Amul Prolife
Lassee. My aim was to go through the customers to know the interest of purchasing
& using Amul Prolife Lassee. Basically the study was for the demand of Amul
Prolife Lassee among the customers. And also to know the complaints on Amul
11. 2.1 CONTEXT OF THE TOPIC:
The dairy industries companies run mainly on the factors such as availability,
service frequency, affordability, taste and marketing. Availability is plays a vital role
because purchasing power is depend upon availability of that product, in case
distributors and retailers service matter a lot. Retailing includes all the activity in
selling goods or service directly to the customers or personal non-business use .A
retailer or retail store is any business enterprises whose sales volume comes
primarily from retailing.
Retailers are the part of Lassee marketing channels and perform the work of
moving goods from producers to the customers. It overcomes the time, place and
possession gap that separates goods and service from those who needs or wants them.
Retailers as member of marketing channel perform a number of key functions. Some
functions (physical, title, promotion) constitute a forward flow of activity from the
company to the customers; other functions (ordering and payment) constitute a
backward flow from customers to the company. Still others (information, negotiation,
finance and risk taking) in both directions.
The project delves into the workings from the distribution aspect of an FMCG
organization, in detail. AMUL, being an FMCG company, attaches a lot of
significance to the distribution aspect of its business. The distribution channel of
AMUL holds a lot of potential in affecting the demand or sales of AMUL products
12. through delivery on time, delivery of variety of products, the retailer- friendliness of
the policies being set by the distributors and equitable distribution of products to all
the retail outlets in a particular region, to name a few.
So, In order to plan retail coverage we map out the positions of Amul outlets, Amul
parlors, and competitor‟s outlets. This project was carried out in kalyan city. For
analyzing and presenting information that is tied to geographical location, we divided
the city in different wards. By analyzing geographical representation and sales data
with spatial distribution Amul outlets, competitor‟s outlets and the density of others
in an area, we identify unexplored area and plan location outlets to increase its market
penetration. Using such research we can ascertain the quality and depth of retail
Penetration in specific area.
Addition to this we carried out sales promotion activity through discount coupons.
Sales promotion consists of diverse collection of incentive tools, most short-term
designed to stimulate and/or greater purchase of a particular product by consumers or
the trade. Whereas advertise offers a reason to buy, sales promotion offers incentive to
buy. Sales promotion includes tools for consumer promotion (for example samples,
coupons, prizes, cash refund, warranties, demonstrations, contest); trade promotion
(for example buying allowance, free goods, merchandise allowances, co-operative
advertising, advertising and display allowances, dealer sales contests); sales force
promotion (for example bonuses, contests, sales rallies).
Sales promotion efforts are directed at final consumers and designed to motivate,
13. persuade and remind them of the goods and receives that are offered.
2.2 Promotion Tool Used:
The consumer promotion tools mean the promotion activities, which are
beneficial for consumers as well as company. Such as price discounts, samples, cash
refund, premiums, prizes, cross promotion and coupons etc. We decided to use
discount coupons. We distributed it among customers and validity kept seven days
• The consumers are seduced to buy the product.
• It helped to increase sales volume.
• Consumer can get good quality of good in cheaper price.
• It can attract the new consumers and customers buying other brands.
• Attract brand switchers, who are primarily looking for low price, good value or
• Turn switcher to loyal users,
• It induced to make some subsequent purchases.
14. • Give little permanent gain in market share
2.3 Need of Study:
Managers are always curious about the position of their company‟s products in the
market which largely depend upon the company‟s goodwill, and the position of their
brand. In order to maximize the sale and profit, company must deliver
outstanding satisfaction to the retailers, wholesaler & customers. So market survey
of retailers, wholesalers & customers, chart out the position of the company as
compared to the competitors. It helps the organization to find out the brand being
sold most by the retailers along with their stocking and also consumer buying
2.4 Statement of The Problem:
“ ANALYSIS OF PRODUCT DEVELOPMENT & CUSTOMER FEEDBACK OF
AMUL PROLIFE LASSEE IN KALYAN REGION”
It helps to study all activities which can be used to influence large number of customers
so as to increase the sales of the Amul Prolife Lassee effectively”.
15. INDUSTRY& COMPANY
16. 3.1 Industry Profile:-
3.1.1 The World Dairy Situation:
The International Dairy Federation (IDF) just released its "World Dairy Situation 2013" report
during the IDF World Dairy Summit taking place this week in Cape Town, South Africa. A key
trend in the dairy industry the past decade has been increasing globalization. This has been
driven by both the significant demand increases in many large, emerging conomies and domestic
agricultural policy reforms and international trade agreements that facilitate greater trade.
This report notes that 2012 was a very good year for the international dairy industry, with strong
dairy markets and good weather conditions. While higher farm level prices stimulated a 2.5
percent (18.5 million metric tons) increase in milk production above 2011 levels, this was
readily absorbed by the market. Cow milk production, representing 83 percent of total milk (the
rest coming from buffalo, goats and sheep) increased in nearly every country monitored in the
report, with notably large increases in the southern hemisphere.This in turn led to increases in the
volumes of dairy products produced, especially butter and skim milk powders. However, other
products tracked in the report, including cheese, whole milk powder, liquid milks and fermented
dairy products, also experienced higher production levels.
Global per capita milk consumption increased by 1 kilogram to 107.3 kg (236.6 pounds).
Among the Regions of the world, Asia accounts for 39 percent of world dairy production
consumption, followed by Europe at 28 percent and North America at 13 percent. However, in
other regions demand is growing faster; between 2005 and 2012,
17. demand for dairy products grew by 26 percent in South America and by 22 percent in
Africa.World trade dairy products increased by 10 percent in 2012 to 58.2 million metric tons,
well above the average annual growth rate during of 4 percent since 2000. World cheese trade
increased 6.6 percent, with all the major dairy exporting countries seeing increased export
volumes except for New Zealand. International trade in whole milk powder was also higher, up 7
percent, with most of the increased growth going to countries in Latin America and Africa. The
largest increase in world dairy product trade was 19 percent for skim milk powders and, while
the primary destination remained South East Asia, other key markets like the Middle East, South
America and Africa saw increased imports.
The full report includes many more details about world trends in milk production, processing,
trade and consumption, as well as farm milk and wholesale dairy product prices. In addition, the
report includes detailed reports on the state of the dairy industry in 53 individual countries.
3.1.2 Indian Dairy Industry -- A Profile:
India‟s dairy sector is expected to triple its production in the next 10 years in veiw of expanding
potential for export to Europe and the West.Moreover with WTO regulations expected to come
into force in coming years all the develop countries which are among big exporters today would
have to withdraw the support and subsidy to their domestic Milk product sector. Also India
today is the lowest cost producer of per litre of Milk in the world, at 27 cents, compared with the
US‟63 cent. Also to take advantage of this lowest cost of Milk production and increasing
production in the country multinational
companies are planning to expand their activities here. Some of those Milk producers have
already obtained quality standard certificates from the authorities. This will help them in
18. marketing their products in foreign countries in processed form.
The urban market for Milk products is expected to grow at an accelerated pace of around
Rs.9774 crores by year 2012. This growth is going to come from the greater emphasis on the
processed food sector and also by increase in the conversation of Milk into Lassee and other
products. By 2010, the value of Indian dairy produce is expected to be Rs 10, 00,000
million.Presently the market is valued at around Rs7, 00,000mn.
3.1.3 Co – Operative Unions:
Backward integration of the process led the cooperatives to advances in animal husbandry
and veterinary practice. The system succeeded mainly because it provides an assured market
at remunerative prices for producers' Milk besides acting as a channel to market the
production enhancement package. What's more, it does not disturb the agro-system of the
farmers. It also enables the consumer an access to high Milk products. Contrary to the
traditional system, when the profit of the business was cornered by the middlemen, the system
ensured that the profit goes to the participants for their socio-economic upliftment and common
Recently the Indian cooperative movement got a much needed facelift. With competition snapping at
its heels, the sector which has been governed by arcane laws until the recent past will see a special
provision inserted in the companies Act, 1956. All the cooperative unions
will be re- christened cooperative companies; they will come under the purview of the registrar of
companies, instead of the registrar of cooperatives. Dairy cooperatives account for the major
share of processed liquid milk marketed in the country. Milk is processed and marketed by
170 Milk producer‟s cooperative unions, which federate into 15 state co-operative Milk
19. The dairy board's programmes and activities seek to strengthen the functioning of dairy co-
operatives, as producer-owned and controlled organizations. NDDB supports the
development of dairy co-operatives by providing them financial assistance and technical
expertise, ensuring a better future for India's farmers.
Over the years, brands created by cooperatives have become synonymous with quality and
value. Brands like Amul (GCMMF), Vijaya (AP), Verka (Punjab), Saras (Rajasthan).
Nandini (Karnataka), Milma (Kerala) and Gokul (Kolhapur) are among those that have
earned customer confidence.
-:Some of the major dairy cooperative federations include:-
• Andhra Pradesh Dairy Development Co-operative Federation Ltd (APDDCF)
• Bihar State Co-operative Milk Producers Federation Ltd (COMPFED)
• Gujarat co-operative Milk Marketing Federation Ltd (GCMMF)
• Haryana Dairy Development Cooperative Federation Ltd. (HDDCF)
• Himachal Pradesh State Cooperative Milk Producers Federation Ltd (HPSCMPF)
• Karnataka Cooperative Milk Producers Federation Ltd (KMF)
• Kerala State Cooperative Milk Marketing Federation Ltd (KCMMF)
20. • Madhya Pradesh State Cooperative Dairy Federation Ltd (MPCDF)
• Maharashtra Rajya Sahkari Maryadit Dugdh Mahasangh (Mahasangh)
• Orissa State Cooperative Milk Producers Federation Ltd (OMFED)
• Pradeshik Cooperative Dairy Federation Ltd (UP) (PCDF)
• Punjab State Cooperative Milk Producers Federation Ltd (LASSEEFED)
• Rajasthan Cooperative Dairy Federation Ltd (RCDF)
• Tamilnadu Cooperative Milk Producers Federation Ltd (TCMPF)
3.1.4 The Dairy Cooperative Network
• Includes 176 milk unions
• Operates in over 338 districts
• Covers nearly 1,08,574 village level societies
• Is owned by nearly 13 million farmer members.
Apart from making India self sufficient in Milk, these dairy co-operatives have established
our country as the largest Milk-producing nation in the world.
21. 3.2 The Organization:
3.2.1 Introduction & History:
In the year 1946 the first Milk union was established. This union was started with 250 liters
of Milk per day. In the year 1955 AMUL was established. In the year 1946 the union was
known as KAIRA DISTRICT CO-OPERATIVE MILK PRODUCERS‟ UNION. This union
selected the brand name AMUL in 1955.
The brand name Amul means “AMULYA”. This word derived form the Sanskrit word
“AMULYA” which means “PRICELESS”. A quality control expert in Anand had
suggested the brand name “AMUL”. Amul products have been in use in millions of
homes since 1946. Amul Butter, Amul Milk Powder, Amul Ghee, Amulspray, Amul
Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul, Amul Prolife
Lassee, Amul Pro and Amulya have made Amul a leading food brand in India. (The total
sale is Rs. 2 billion in 2012). Today Amul is a symbol of many things like of the high-
quality products sold at reasonable prices, of the genesis of a vast co-operative network, of
the triumph of indigenous technology, of the marketing savvy of a farmers' organization.
And have a proven model for dairy development (Generally known as “ANAND
In the early 40‟s, the main sources of earning for the farmers of Kaira district were farming
and selling of Milk. That time there was high demand for milk in Bombay. The main
supplier of the milk was Polson dairy limited, which was a privately owned company and
22. held monopoly over the supply of milk at Bombay from the Kaira district. This system
leads to exploitation of poor and illiterates‟ farmers by the private traders. The traders
used to beside the prices of milk and the farmers were forced to accept it without uttering a
However, when the exploitation became intolerable, the farmers were frustrated. They
collectively appealed to Sardar Vallabhbhai Patel, who was a leading activist in the
freedom movement. Sardar Patel advised the farmers to sell the Milk on their own by
establishing a co- operative union, Instead of supplying Milk to private traders. Sardar
Patel sent the farmers to Shri Morarji Desai in order to gain his co-operation and help. Shri
Desai held a meeting at Samarkha village near Anand, on 4th January 1946. He advised the
farmers to form a society for collection ofthe Milk
These village societies would collect the milk themselves and would decide the prices at
which they can sell the Milk. The district union was also form to collect the Milk from
such village co-operative societies and to sell them. It was also resolved that the
Government should be asked to buy Milk from the union.
23. However, the govt. did not seem to help farmers by any means. It gave the negative response
by turning down the demand for the milk. To respond to this action of govt., the farmers
of Kaira district went on a milk strike. For 15 whole days not a single drop of milk was sold
to the traders. As a result the Bombay milk scheme was severely affected. The milk
commissioner of Bombay then visited Anand to assess the situation. Having seemed the
condition, he decided to fulfill the farmers demand.
Thus their cooperative unions were forced at the village and district level to collect and sell
milk on a cooperative basis, without the intervention of Government. Mr. Verghese Kurien
showed main interest in establishing union who was supported by Shri Tribhuvandas Patel
who lead the farmers in forming the Cooperative unions at the village level. The Kaira
district milk producers union was thus established in ANAND and was registered formally
on 14th December 1946. Since farmers sold all the milk in Anand through a co-operative
union, it was commonly resolved to sell the milk under the brand name AMUL.
At the initial stage only 250 liters of milk was collected every day. But with the growing
awareness of the benefits of the cooperativeness, the collection of milk increased. Today
24. Amul collect 9.4 million liters of milk every day. Since milk was a perishable commodity it
becomes difficult to preserve milk for a longer period. Besides when the milk was to be
collected from the far places, there was a fear of spoiling of milk. To overcome this problem
the union thought out to develop the chilling unit at various junctions, which would collect
the milk and could chill it, so as to preserve it for a longer period. Thus, today Amul has
more than 150 chilling centers in various villages. Milk is collected from almost 1500
With the financial help from UNICEF, assistance from the govt. of New Zealand under the
Colombo plan, of Rs. 50 millions for factory to manufacture milk powder and butter was
planned. Dr.Rajendra Prasad, the president of India laid the foundation on November 15,
1954. Shri Pandit
Jawaharlal Nehru, the prime minister of India declared it open at Amul dairy on November
25. 3.2.2 Amul Secret Of Success:
The system succeeded mainly because it provides an assured market at remunerative prices
for producers' milk besides acting as a channel to market the production enhancement
package. What's more, it does not disturb the agro-system of the farmers. It also enables
the consumer an access to high quality milk and milk products. Contrary to the traditional
system, when the profit of the business was cornered by the middlemen, the system
ensured that the profit goes to the participants for their socio-economic upliftment and
Looking back on the path traversed by Amul, the following features make it a pattern and
model for emulation elsewhere.
Amul has been able to:
Produce an appropriate blend of the policy makers farmers board of management and
the professionals: each group appreciating its rotes and limitations.
Bring at the command of the rural Milk producers the best of the technology and harness
its fruit for betterment.
Provide a support system to the Milk producers without disturbing their agro-economic
Plough back the profits, by prudent use of men, material and machines, in the rural
sector for thecommon good and betterment of the member producers.
26. Even though, growing with time and on scale, it has remained with the smallest
producer members. In that sense, Amul is an example par excellence, of an
intervention for rural change.
The Union looks after policy formulation, processing and marketing of Milk, provision
of technical inputs to enhance Milk yield of animals, the artificial insemination service,
veterinary care, better feeds and the like - all through the village societies. Basically the
union and cooperation of people brought Amul into fame i.e. AMUL (ANAND MILK
UNION LIMITED), a name which suggest THE TASTE OF INDIA.
Amul (Anand Milk union ltd.) is based on four hands, which are coordinated with each
other. The actual meaning of this symbol is co-ordination of four hands of different
people by whom this union is at the top position in Asia.
First hand is of farmers, without whom the organization would not have existed.
Second hand is of processors, who process the row material (Milk) into finished goods.
Third hand is of marketer, without whom the product would have not reached the customers.
Fourth hand is of customers, without whom the products would have not carried on.
27. 3.2.3 GCMMF Overview:
Gujarat Cooperative Milk Marketing Federation (GCMMF) is India's largest food
products marketing organisation. It is a state level apex body of Milk cooperatives in
Gujarat which aims to provide remunerative returns to the farmers and also serve the
interest of consumers by providing quality products which are good value for money.
Gujarat Cooperative Milk Marketing Federation Ltd (GCMMF) is the largest Organisation
in FMCG industry engaged in marketing of Milk & Milk products under the brand
names of AMUL and SAGAR with an annual turnover exceeding Rs 97.74 billion.
GCMMF is a unique organisation. It's a body created by Farmers, managed by
competent professionals serving a very competitive and challenging consumer market. It
is a true testimony of synergistic national development through the practice of modern
GCMMF will be an outstanding marketing organization, with specialization in marketing of
food and dairy products both fresh and long life with customer focus and IT integrated. The
network would consist of over 100 offices, 7500 stockiest covering at least every
Taluka. Head quarter servicing nearly 10 lakh outlets with a turnover of Rs.10,000 Cr and
serving several co-operatives. GCMMF shall also create markets for its products in
28. 3.2.5 Mission:
We at GCMMF endeavor to satisfy the taste and nutritional requirements of the customer of
the world through excellence in the marketing by our committed team. Through co-
operative networking, we are committed to offering quality product that provides best value
3.2.6 Organization Structure:
Organization Structure is divided into two parts:
• External Organization Structure
• Internal Organization Structure
• External OrganizationStructure
External Organization Structure is the organization structure that affects the organization
from the out side.
State Level Marketing Federation
District Milk Product Union Ltd.
Village Milk Product Union Ltd.
29. As we know, GCMMF is unit of Gujarat Milk Marketing Federation, which is a co-operative
organization. The villagers of more than 10000 villages of Gujarat are the bases of this
structure. They all make village Milk producers union, district level Milk producers union
and then a state level marketing federation is established. The structure is line relationship,
which provides easy way to operation. It also provides better communication between two
30. • Internal Organization Structure:
The following is internal organisation chart of Amul:
Organization Structure Chart
Ass. General Manager
Finance Production Marketing Sales & Purchase Personnel
Dept. Dept. Dept. Dept. Dept.
Senior Senior Senior Senior S
Manager Manager Manager Ma
Marketing Sales Pers
Manager Manager Manager Ma
Accountant Officer Marketing Officer P.R.F.
Officers Supervisor F.S.R. Salesmen Executive
31. 3.2.7 Production Function:
Explosion of the production technology and changes in technical field is going to bring out
revolution in the industry sector which eventually gives stand to study and favors the come
backing subject i.e. production and management.
Production and operation management is planning, organizing, staffing, directing and
controlling of all the production system those portion of organization that convert
inputs into products and services. In general production system takes raw material,
personnel, machines, buildings and other resources and produce products and services.
The core of production system is its conversion subsystem where in workers; raw materials
are used to convert inputs into products and services. This production department is at
heart of the firm, as it is able to produce low cost products and superior quality in timely
Thus, there arises enormous need of giving due importance to this department as a whole
and a strong concrete base being foundation pillars of a manufacturing organization, if the
intention is to succeed domestically and globally.
32. • Operating Analysis-
Amul‟s only source of raw material is Village Milk societies. Milk is brought from such
village Milk societies every morning and evening. This Milk is then sent to the dairy
plant. In the dairy plant the Milk is processed i.e. it is made free from germs.
· Milk Processing
The entire process of Milk can be divided into following steps:
Milk Processing Chart:
Collection of Raw-Milk
Purchasing And Standardizing Process
Electronic Milk Test
Methyline Blue Reduction Test
33. 3.2.8 Distribution Network:
Most producers work with marketing intermediaries to bring their products to market. The
marketing intermediaries make up a marketing channel also called distribution channel.
Distribution channels are sets of interdependent organizations involved in the process of
making a product or service available for use or consumption.
The Head Office of GCMMF is located at Anand. The entire market is divided in 5 zones.
The zonal offices are located at Ahmedabad, Mumbai, New Delhi, Kolkata and Chennai.
Moreover there are 49 Depots located across the country and GCMMF caters to 37 Export
A zero level of channel also called a direct marketing channel consists of a manufacturer
selling directly to the final customers. A one level channel; contains one selling intermediary
such as retailer to the final customers. A two level channel two intermediaries are typically
wholesaler and retailer. A three level channel are typically wholesaler, retailer and jobber in
GCMMF has an excellent distribution. It is its distribution channel, which has made it so
popular. GCMMF‟s products like Milk and Milk products are perishable. It becomes that
much important for them to have a good distribution.
34. Distribution Chart
We can see from above figure that GCMMF distribution channel is simple and clear.
The products change hands for three times before it reaches to the final consumer.
First of all the products are stored at the Agents end who are mere facilitators in the
network. Then the products are sold to wholesale dealers who then sell to retailers
and then the product finally reaches the consumers.
35. 3.2.9 Managing Competition:
The Indian market is dominated by a large number of small local and regional players. There
are an estimated 150 manufacturers in the organized segment, which accounts for 30-35%
of sales and about 1000 units in the unorganized segments of the market. In the
organized segment the significant brands are Kwality Walls , Vadilal, Havmor, Mother
dairy and Baskins & Robbins. GCMMF is facing very tough competition from both in and
Amul combats competition from its competitors by providing quality products at a price
which its customers value. Along with good quality products and reasonable price the
packaging is also very good. Most of its products are available in many flavors. Excellent
advertising backs its products and helps GCMMF (AMUL) to leave its competitors a tough
time. Also Amul has come out with Amul Parlours to cater to various segments of
customers. Amul has a very strong Brand Image in the Domestic market. Many products are
exported by GCMMF.
3.2.10 Advertising by Amul:
Amul has two agencies that look after its entire range of products namely FCB Ulka and Da
FCB Ulka looks after a broad range of products namely, Amul Lite Breadspread, Amul
Shrikhand, Amul Chocolates, Amul Paneer, Amul SnowCap Softy Mix Ice cream,
Amul/Sagar Ghee, Amul Infant Milk Formula 1 & 2, Sagar Tea and Coffee whitener,
36. Amul Spray Infant Milk Food, Amul Mithaee, Amul Gulab Jamun, Amulya Dairy
Whitener, Mithaimate Sweetened Condensed Milk, Amul Ice cream, Sagar Skimmed
Milk Powder and Amul Whole Milk Powder.
Da Cunha looks after the Amul butter. Da Cunha also prepares the very popular Amul butter
billboard campaigns, which we see at various locations. Over and above the Amul butter, Da
Cunha also looks after the Amul Cheese, Cheese spread, Gouda Cheese, Emmental Cheese,
Masti Dahi and Butter, Amul Slim-n-Trim, Amul Taaza and Amul Gold (all different
brands of Milk), Amul Fresh Cream, Amul Chocolate Milk, Amul Fresh Milk and Nutramul.
FCB Ulka also looks after the corporate campaign.
37. 3.2.11 Sales Turnover:
Sales turnover of GCMMF from 1994 to 2012 :-
Sales Turnover Rs (million) US $ (in million)
1994-95 11140 3
1995-96 13790 4
1996-97 15540 4
1997-98 18840 4
1998-99 22192 4
1999-00 22185 4
2000-01 22588 5
2001-02 23365 5
2002-03 27457 5
2003-04 28941 6
2004-05 29225 6
2005-06 37736 8
2006-07 42778 1
2007-08 52554 1
3.2.12 Areas of Operation:
Besides India, AMUL has entered overseas markets such as Mauritius, UAE, USA,
Bangladesh, Australia, China, Singapore, Hong Kong and a few South African nations.
Other potential markets being considered include Sri Lanka.
38. 3.2.13 Some Facts:
Members: 13 District Cooperative Milk
No. of Producer Members 3.03 million
No. of Village Societies 15,712
Total Milk handling capacity 13.67 million litres per day
Milk collection (Total - 2010-
3.45 billion litres
Milk collection (Daily Average
9.2 million litres
Milk Drying Capacity 647 Mts. per day
3690 MTS per day
Sales Turnover (2010-11) Rs. 9774 Crores (US $ 2.2
3.2.14 Achievement & Awards:
Amul: Asia‟s largest dairy co-operative was created way back in1946 to make the Milk
producer self-reliant and conduct Milk- business with pride. Amul has always been the trend
setter in bringing and adapting the most modern technology to door steps to rural farmers.
Amul created history in following areas:
39. First self motivated and autonomous farmers “organization comprising of more than
5000000 marginal Milk producers of Kaira District”.
Created Dairy co-operatives at village level functioning with Milk collection centers
owned by them.
Computerized Milk collection system with electronic scale and computerized
The first and only organization in world to get ISO 9000 standard for its farmers co-
First to produce Milk from powder from surplus Milk. Amul is the live example of
how co- operation amongst the poor marginal farmers can provide means for the
socio-economic development of the under privileged marginal farmers.
Amul a co-operative society and its co-operation has led many different awards in its favour.
Magsaysay award for community leadership presented in manila.
Philippines to Shri Tribhuvandas Patel, Shri D N Khurody and Shri V. Kurien
1964: “Padmabhusan” award given to Shri T.K. Patel
40. 1965: “Padmshri” awarded was given to V. Kurien, general manager, by the president of India.
1987: “Best Productivity” awarded by national productivity council for the year 1985-86
awarded to Amul dairy.
1988: “Best Productivity” awarded for the second successive year 1986-87 by the
president of India, Mr. R. Venkatrao to kaira union.
1993: “ICA” Memenoto towards genuine and self sustaining cooperative worldwide ICA
regional office for Asia and pacific, New Delhi, 1996.
1999: G.B.Birla award. Moreover the Amul union has achieved the prestigious ISO 9001-
2000 and HACCP Certificate and effects are got to obtain ISO 14000.
1999: Best of All" Rajiv Gandhi National Quality Award for the year,
2003: The Gujarat Co-operative Milk Marketing Federation Ltd. has emerged as the top
scorer in the service category of the prestigious IMC Ramkrishna Bajaj National Quality
2006-07: GCMMF has bagged award for excellent performance in exports of dairy
Agricultural and Processed Food Exports Development Authority (APEDA).
2007: Amul Pro-Biotic Ice-cream Gets No. 1 Award At World Dairy Summit.
41. 2008: Amul Pro-Biotic Ice-cream Gets No. 1 Award At World Dairy Summit.
2009: Amul Bags Srishti G-cube Award For Good Green Governance.
2010: GCMMF receives Srishti's G-Cube Award.
Dr. V.Kurien honoured with Life Time Achievement Award.
Amul receives Green Globe Foundation Award.
2011-12: ET-Corporate Citizen Award of the Year 2010-11 to GCMMF
2013: GCMMF wins the SAP Award for Customer Excellence (SAPACE) 2013 under the
category of "Best Run Award in Finance"
3.3 List of Products Marketed:-
• Amul Butter
• Amul Lite Low Fat Bread spread
• Amul Cooking Butter
45. • Sweetened Condensed Milk
Amul Mithaimate Sweetened Condensed Milk
• Yogi Sweetened Flavored Dahi (Dessert)
• Amul Masti Dahi (fresh curd)
• Amul Butter Milk
• Amul Lassee
• Amul Prolife Lassee
Amul Ice creams
• Royal Treat Range (Rajbhog, Cappuchino, Chocochips, Butterscotch, Tutti Frutti)
• Nut-o-Mania Range (Kaju Drakshi, Kesar Pista, Roasted Almond, Kesar
Carnival, Badshahi Badam Kulfi, Shista Pista Kulfi)
• Utsav Range (Anjir, Roasted Almond)
• Simply Delicious Range (Vanilla, Strawberry, Pineapple, Rose, Chocolate)
46. • Nature's Treat (Alphanso Mango, Fresh Litchi, Anjir, Fresh Strawberry, Black
• Sundae Range (Mango, Black Currant, Chocolate, Strawberry)
• Millennium Ice cream (Cheese with Almonds, Dates with Honey)
• Milk Bars (Chocobar, Mango Dolly, Raspberry Dolly, Shahi Badam Kulfi, Shahi
Pista Kulfi, Mawa Malai Kulfi, Green Pista Kulfi)
• Cool Candies (Orange, Mango)
• Tricone Cones (Butterscotch, Chocolate)
• Megabite Almond Cone
• Frostik - 3 layer chocolate Bar
• Fundoo Range - exclusively for kids
• SlimScoop Fat Free Frozen Dessert (Vanilla, Banana, Mango, Pineapple)
• Health Isabcool
Chocolate & Confectionery
• Amul Prolife Lassee Chocolate
47. • Amul Fruit & Nut Chocolate
• Nutramul Malted Milk Food
• Amul Pro
• Amul Kool Flavoured Lassee
• Amul Shakti White Milk Food
Ready to Serve Soups
• Masti Tomato Soup
• Masti Hot & Sour Soup
• Amul Ganthiya
First plant is at ANAND, which engaged in the manufacturing of Milk, butter, ghee, Milk
Second plant is at MOGAR, which engaged in manufacturing chocolate, nutramul,
Amul Ganthia and Amul lite.
49. Third plant is at Kanjari, which produces cattelfeed.
Fourth plant is at Khatraj, which engaged in producing cheese
51. OBJECTIVE& SCOPE
OF THE STUDY
52. 4.1 Objectives of Project:
The main objective of the Study can be listed as follows
A. Primary Objective
To find size of retail network of Amul Prolife Probiotic Lassee
To find the problems faced by retailers in selling and storing.
To collect the information about the competitors.
4. To find the problems regarding distributors.
B. Secondary Objective
1. To organize sales promotional activities to improve Lassee selling.
2. To generate and secure consumer awareness.
4.2 Scope of Project:
The study carried out in Kalyan Region so its scope is mainly limited to Kalyan
• It gives information about the size of the retail network.
• It gives information about the services given by distributor to their retailer.
• It gives information about the competitors‟ products.
• It will serve consumer in better manner.
53. • It provides suggestions to the company to improve their products sales.
• It gives information about the sales promotion activities to improve
the lassee sale.
55. 5.1 Research Methodology:
The research was conducted from 2nd
May, to 30th
July, 2013. The research include
meetings with the retailers, consumers and dealers. It included preparation of the
questionnaire to be answered by above people for knowing the competitive position of Amul
in the Lassee market. The views of the above parties were recorded in the research as per the
questionnaire set by us.
5.1.1 Research Approach:
The objective was to know the competitive position of Amul in the Lassee market thus in
order to successfully conduct the research the unbiased opinion of the above parties was
desirable. Thus we conducted the research as the representative of Amul company and
sometimes the representatives of the other company like Mother Dairy or Gowardhan in
order to have an unbiased opinion of the concerned persons and it worked to achieve our
5.1.2 Research Instrument:
The research instrument was the structured questionnaire formulated for the respondents. The
questionnaire was different for the retailers and dealers and for the consumers there was a
different set of questionnaire. There were also the area maps.
5.1.3 Types of Question:
The second important aspect in the designing a question is to decide which types of question
are to be used. Question can be classified in various ways.
Questionnaire contains following type information-
56. 1. Open-ended question
2. Dichotomous question
3. Multiple-choice Question
Both the questionnaire consists of all three types of question. Mostly all questions are
multiple type questions. Dichotomous question are few in number. There is only one
open-ended type question.
5.1.4 Phrasing of Question:
In questionnaire, I try to phrase the question in logical way. For example I arrange
question in sequence as personal information, awareness data, usage data, and finally
related to reason and satisfaction.
. 1.5 Sampling
Plan: Sample size
The sample size was as follows:
SR. NO. RESPONDENT TOTAL NUMBER
1. Retailers 169
2. Consumers 95
3. Distributors 4
57. Sampling Technique:
A stratified sampling technique was used. A different Stratum for different type of
respondent within every stratum the respondents was selected as per convenience basis.
5.1.6 Method of Survey: Personal Interview:
It is direct form of investigation, involving face-to-face communication with free feedback
information. It offers a sense of participation. It is more flexible form of data collection.
Use of unstructured, open-end questions is possible. Rate of refusal is low. Depth interview
is possible. Complex questions can be asked. The interview can have questions to secure
more information. Observation approach can be combined to verify age, income, status,
standard information. Visual aids in the form of catalogues samples etc. can be used to get
views, opinions, and attitudes of responder.
5.2.1 Product for Which Survey Was Conducted:-
• Toned Lassee, Sugar / Salt, Fruit Pulp Compound, Stabilizer ,
Active Probiotic Culture
• 60 kcal/100 ml
• Tasty, Healthy and refreshing treat for all age people
• Contains live Probiotic Bacteria which helps digestion and improve immunity.
• Made with special culture to give a smooth, mild, acidic taste.
• It is made from natural ingrediants.
• Available in 4 flavours namely Rose, Jeera (Cumin), Mango, Pineapple.
Amul Prolife Lassee meets the PFA standards for the respective type of Lassee.
Pricing of the Lassee
Price to distributor : Rs 13.50
Price to Retailer : Rs. 14.30
MRP : Rs 15.00
59. Shelf life :
Best before 10 days from packaging of product.
Storage Condition :
Keep under Refrigeration below 8° C.
5.3.1 Area of Operation:
The areas of operation were the research was done are as follows:
• Khadak pada.
• Birla College.
• Karnik Road.
• Station Road.
• Tilak Chowk
• Pournima Talkies
• Patri Pool Road.
60. How the survey conducted
To approach the outlets with the following requirements in mind.
• What type of shop it is? (hotels, amrutulya, bakery, restaurant, general stores, super
• Does it stock Amul products?
• What other brands available in the shop
• Whether it sells Lassee ?
• If yes, whether it sells Amul Prolife Lassee ?
• Whether the company provides any promotional support ?
• Does he sell local Lassee or not ?
• Which is the most selling Lassee in the market ?
• Who supplies Lassee to your shop ?
• Does the delivery of Lassee is on time ?
61. • What is the mode of payment credit or cash ?
• Types of schemes given to him.
• Outlets may include institutions, general stores, mithai shops, super market, canteens,
juice bars, ice-cream corners etc.
• These sectors were chosen because the company believed that these segments could be
the best potential buyers for this product.
62. DATAP ROCESSINNG
6.1 Data Analysis For Retailers:-
1) Number of retailers stocking Amul Prolife Lassee.
ageYes 55 20%
No 114 80%
• The above graph indicates that only 1/3rd
of the retailers are selling Amul Prolife Lassee.
• It shows that Amul Prolife Lassee brand is not popular among the retailers.
64. 2) Reasons for Amul Prolife Lassee not stored by retailers.
(Out of 169 retailers 114 were not buying Amul Prolife Lassee.)
tsLess shelf life 6
Low margin 75
No replacement 20
No distribution 13
No distribution 13
Low margin 75
Less shelf life
0 10 20 30 40 50 60 70 80
No. of respondents
• From above graph it is clear that half of the retailers were not satisfied with Amul
replacement and margin policy.
• Some retailers responded about absence of packaging date.
• Very less retailers complained about distribution network
65. 3) Preference of retailer‟s to Lassee brand.
0 10 20 30 40 50 60 70 80 90
• The above graph shows that the Aarey is most preferable brand in all.
• Some retailers also prefers Denon and others brands.
66. 4) Sources from where retailers get Amul Prolife Lassee
(Out of 169 retailers only 55 were buying Amul Prolife Lassee.)
52 95 %
3 5 %
• Almost all retailers said that they purchased Lassee from Amul distributors.
67. 5) Retailer‟s satisfaction with Amul distributor.
(Out of 169 retailers only 55 were buying Amul Prolife Lassee)
Answer No. of
Yes 34 62 %
No 21 38 %
• Graph shows that most of the retailers were satisfied with the service provided by the Amul
68. 6) Interest of retailers in wholesale distribution of Amul Prolife Lassee.
Yes 27 16 %
No 142 84 %
• Graph represents the interest of the retailers to start Amul Prolife Lassee distribution .The
questions asked to increase the retail coverage.
• Most of the retailers were not interested.
• Only 16% of the retailers were ready to start Amul distribution.
69. 7) Awareness among retailers for Amul Parlor (APO) and its benefits.
(Out of 169 retailers only 118were questioned as they had large store.)
Yes 70 59 %
No 48 41 %
• APO is the outlet where you get Amul Prolife Lassee and Lassee products and it helps to
increase the market share. This question asked to the retailers who were strong enough in
• From graph it can be interpreted that the awareness about APO is very low.
70. 8) Consumer‟s expectation from Amul Prolife Lassee.
(Out of 169 retailers only 55 were buying Amul Prolife Lassee.)
Good quality 7
Shelf life 23
Shelf life 23
Good quality 7
0 5 10 15 20 25 30
• The question asked to the retailers where the Amul Prolife Lassee is being sale, and
tried to collect feedback of customers about Amul Prolife Lassee.
• More customers were having complaints about the clear date of packaging and availability.
• Some customers were not happy with quality of Lassee.
72. 7.1 Observation Findings:-
7.1.1 Retailers: (super market, grocery shops, ets)
• Retailers are not interested because they don‟t have storage facility but if company provides
them such facility they will be sale Amul Prolife Lassee.
• Because of low profit margin almost all retailers are not interested in Amul Prolife Lassee
• The 200 ml glass are no available to the retailers for selling.
• On question, why retailers are not interested in selling of Amul Prolife Lassee, it is found
they were not happy with margin, availability and replacement and taste of the lassee.
• Retailers were selling different brands. Because they were able to receive more margin from
non popularized brand that they could not from well known brands.
• All retailers get Amul Prolife Lassee from company selected distributors.
• Measurable amount of retailers were not happy with the distributors, because of frequent
change in distributors and late delivery of Lassee.
• All retailers were familiar with sales promotion activities undertaken by Amul. But more of
the activities were not communicated by distributors. So it shows that distributors are taking the
advantage of such activities.
73. • Some questions were asked with view to convert retailers into distributors, but due to low
margin they denied that.
• Retailers were not interested to start APO because to start APO one required large amount
investment i.e. near about 2 Lakhs and with this it is mandatory to sale only Amul products, so
most of the retailers did not show interest in APO.
• Retailors are not able to sell the product within shelf life of the product,Amul Prolife has only
10 shelf life.
• When question came to retailers ratings towards Amul Lassee rating most of the
most respondents complaining about profit margin and product life.
• Retailers also demand for the replacements for the damage due to the spoilage that they
have to bear when the Amul Prolife Lassee gets spoiled after the purchase.
7.1.2 End Users: (House holds)
• Consumer‟s preference for purchasing of is mainly based on quality, taste, availability, home
delivery and freshness respectively.
• Awareness level among the consumers is very less therefore around 15%
consumers are consuming Amul Prolife Lassee.
• Consumers have a perception that Amul Prolife Lassee is unfresh and is having lots of
74. 7.1.3 Bulk Users: (sweet shops, restaurants, hotels, canteens etc).
• The awareness level of Amul Prolife Lassee in bulk users is around 70% but only 10% are using
Amul Prolife Lassee.
• The preference of purchasing Lassee by the bulk users is mainly quality, price and timely
• The reasons for not using Lassee by the bulk users are :
1. Higher price that is not meeting the competitors rate as bulk user are very price sensitive.
2. In case of canteens contract some of them prefer credit purchasing which is against
company‟s norms and policies.
This report had to work under several constraints and limitations. Some of the key limitation are.
1. The survey is limited only for ten wards.
2. Time period of the project was 8 weeks, which may not be enough to understand the
3. Convenient sampling was used as the mode of conducting the research.
4. The sample size of the taken was small, therefore it can be said that the chosen sample is not
the representative of the whole population and this hindered quantitative research.
5. The psychology and temperament of a respondent play a significant role. Some
respondents are more sensitive as against others who are more tolerant. A change in the
composition of the respondents can affect the answers adversely or favorably.
6. Respondents may not have been true in answering various questions and may be biased to
certain other questions.
7. Out of the whole research and analysis, only four major brands could be highlighted,
leaving aside the other non-popular brands.
8. The questionnaire mostly contained multiple choice questions, therefore many
respondents did not give a proper thought before up the questions, and some even ticked things,
which were not applicable. Therefore, all this increased the bias.
9. The sample size of Retailers / Wholesalers was very small and therefore response from
them dose not reflect the exact view because they may to biased.
Amul means different things to different people.
To a Lassee producer – A life enriching experience
To a consumer – Assurance of having wholesome Lassee
To a mother – A reliable source of nourishment for her child
To the country – Rural development and self reliance
As we know that Amul is very big organization and market leader in dairy products. It has
maximum market share in Lassee, Butter, Cheese & Ice-Cream which are its main/core
products. But in case of local market like Kalyan the Amul Prolife Lassee is not a popular
product as compared to other Amul Products. With the help of research, company can find out
its week points in Lassee product and can increase its market share through rectify mistakes.
People have believed in Amul‟s product and they will accept it also if effective actions were
The survey resulted into following conclusions :
Amul must come up with new promotional activities such that people become aware about
Amul Prolife Lassee .
Quality is the dominating aspect which influences consumer to purchase Amul product, but
prompt availability of other Lassee brands and aggressive promotional activities by others
influences the consumer towards them and also leads to increase sales.
79. In comparison to Amul Prolife Lassee, the other players such as Mother dairy,
Gowrdhan,Gokul & Mahananda provide a better availability and give competition to the hilt.
People are mostly satisfied with the overall quality of Amul Prolife Lassee, but for the existence
in the local market Amul must use aggressive selling techniques.
81. Suggestions & Recommendation:-
The Lassee products market has reached Maturity stage in India large no. of Co-
operatives having a variety of product range has entered the market, thus there is one way
for Amul to sustain their Lassee business in the market by delivering outstanding
satisfaction to their retailers, so that they can take interest in selling of Amul Prolife
Lassee products. This can be done as follows
• Company should increase shelf life of the product.
• Amul has a relatively good distribution network, but still company is not able to fulfill
the demand of outlet in the peak season when demand is very high. Here company
should consider on the supply of product in the peak season.
• Supply should be regular to all the outlets including those that lie in the pocket roads
and not just in the outlets which lie on the easily accessible routes.
• 200 ml lassee glass should make available to retailers for selling, because lower
income family has intention to buy.
• Provide reasonable Margin to retailers as compared to competitors, this motivates
them to promote company‟s products.
• Improve delivery schedule to provide products on time for the retailers about who
claimed that Amul Prolife Lassee is not available to them on time.
82. • Incentives & schemes should be given to the retailers and some scrutiny should be
follow to check the scheme get being communicated properly by distributors or sales
• Provide consistent service to retailers as this will help gain company goodwill in the
• Do not change distributor frequently, because he is the only person who act as a
connecting link between company and retailers.
• Do not place more than one distributor in same market area.
• Try to minimize bank deposits for APO, which help to retailer think to start.
• Though the customers are asking for Branded Lassee is very few but Amul should invest
more money in Brand promotion and marketing in Kalyan, it will be beneficial for the
company in the long run as well as in the short run.
• For Brand promotion and marketing of Amul Prolife Lassee in Kalyan it should
introduce a mascot for the Amul Prolife Lassee as it already has for Amul Butter i.e. The
Amul Butter Girl in order to gain a good position in the mind of customers. This will also
help in easy Brand differentiation and Recognition.
83. • Also advertising on the television, Radio Mirchi and Sponsorship of the events, Trade
Fairs will be a better choice.
• The study of Lassee market reveled that there is no Mergers and Acquisition in the
Lassee industry. Amul should go for Mergers and Acquisition and try to acquire the local
players in the Kalyan market like Mother dairy,Mahananda and Gowardhan etc. It will
help the company in increasing its Dealers network, Market share, Customer base etc. It
will also save time of establishing a new manufacturing unit.
• Our Research revealed that there is no awareness among the consumers regarding the
Amul Prolife Lassee in kalyan. So it is advisable to the company to conduct various
consumer awareness programs like distributing of pamphlets outside the big shopping
malls, giving presentations in schools and colleges about the Amul Prolife Lassee by
telling them about the qualities of Lassee. By this we can able to reach to a large number
of people at one time only as there will students along with their teachers and other staff
members of the school and colleges.
• The pamphlets should be printed in such a way that it not only advertise about the
Lassee but also provides information about how to preserve the Lassee in different
• In order to attract the ladies segment the pamphlets should have some recepies on the
other side of it.
84. • Some brand ambassador like M S Dhoni, Hrithik Roshan or Vriendra Sehwag may be
That will help customers to accept the product more quickly.
• Special offers should be there for dealers, retailers and consumers at the time of diwali
• Discount coupons should be given to the consumers in order to buy more Lassee.
• If adding preservatives in the Lassee keeps the Lassee for longer times then Amul
should also add some preservatives in the Lassee as people not only see quality but also
sees the time duration i.e. how much times we can store the Lassee.
• In order to push the Lassee to the customers the profit margin should be increased.
• Company should improve its distribution channel and should increase the number
• Company should take care of retailers by solving their problems and should call back
by appointing separate company representatives.
• Timely visit should be given to the retail shops.
i Marketing Management (12th
Edition) – Philip Kotlar
ii. Research Methodology – C. R. Kothari
88. QUESTIONNAIRE:- (Retailer Survey)
Name of the shop :
Retailer Name :
1) Do you stock Amul Prolife Lassee?
a) Yes b) No
2) If No, Why?
a. Low shelf life
b. Low margin
c. No replacement for leakage
d. Low distribution
3) Which is the most preferable brand of packaged Lassee that you stock?
• Mother dairy
89. 4) From where do you get Amul Prolife Lassee?
b) Other suppliers
5) Are you satisfied with Amul distributor?
6) Do you know which Sales promotional activities does the company undertake for Amul
7) Are you interested in distribution of Amul Prolife Lassee?
8) Are you aware of Amul Parlor (APO) and its benefits?
9) Are you interested in opening an Amul Parlor (APO)
Price off d) Free
90. 10) What is consumer‟s expectation from Amul Prolife Lassee?
a) Good quality
11) Give your ratings to following attributes of Amul Prolife Lassee.
Very good Good Average Bad Very bad
b) Brand image
Name of the shop :
Retailer Name : _
1) Do you know about Amul?
2) What are the products of Amul you use very frequently?
Butter Cheese Shrikh
Dahi Lassee Ice-
3) Do you regularly get the Amul Prolife Lassee?
4) Which brand‟s Lassee do you like most?
Amul Gokul Mother
Do you know about Amul Prolife Lassee?
92. 7) How is the taste of Amul Prolife Lassee?
Poor Satisfactory Excellent
8) What about the price of Amul Prolife Lassee?
Low Average High
9) How is the packing of Amul Prolife Lassee?
Poor Good Excellent
10. Do you like the home delivery scheme of Amul Prolife Lassee?
11. Give your ratings to following attributes of Amul Prolife Lassee.
Very good Good Average Bad Very bad f)
g) Brand image h) Availability i) Packaging
How is the taste of Amul Prolife