Don’t Just Do Something, Stand There ! The art of observation to create better solutions

Learning Objectives Identify what gets in the way of team solutions Be able to identify ways that language, moods and body impact action Identify some ways to help focus on solutions

Identify what gets in the way of team solutions

Be able to identify ways that language, moods and body impact action

Identify some ways to help focus on solutions

Issues and Opportunities

What are they saying to themselves?

What attitudes or emotions are present?

How do their attitudes and self-talk affect them physically ?

Based on self-talk, attitude and physical state, what actions are likely ?

Based on self-talk, attitude and physical state, what actions are NOT likely ?

How we “observe” the world (Our beliefs) LANGUAGE BODY EMOTIONS

How we are trapped by observation Event occurs I act based on my assessments I observe and assess the event based on beliefs I create results that from my actions I have beliefs based on history of results

Typical problem-solving approach A CTIONS R ESULTS

A better problem-solving approach R ESULTS A CTIONS language body emotion

Shift the observer’s perspective to allow new actions LANGUAGE BODY EMOTIONS

Some helpful questions for the leader… What would happen if the team could stop “doing”, and focus on solutions? What self-talk would help the leader “see” the capabilities of the team? What requests, offers and promises would promote a focus on solutions What conversations does the leader want the team to have (that have not happened?)

What would happen if the team could stop “doing”, and focus on solutions?

What self-talk would help the leader “see” the capabilities of the team?

What requests, offers and promises would promote a focus on solutions

What conversations does the leader want the team to have (that have not happened?)

RECAP Identify what gets in the way of team solutions Be able to identify ways that language, moods and body impact action Identify some ways to help focus on solutions

Identify what gets in the way of team solutions

Be able to identify ways that language, moods and body impact action

Identify some ways to help focus on solutions

The bottom line… … IF YOU DON’T LIKE YOUR RESULTS, NOTICE YOUR FOCUS…AND SHIFT!