Ascendum / iCall – CORPORATE OVERVIEW Your Ideal Partner for Business/Knowledge Process Outsourcing
Vora Ventures – Ascendum Parent <ul><li>A Cincinnati Based Private Equity Firm – Specializing in Creating Innovative IT Fi...
iCall Corporate Overview <ul><li>An Adani - Vora Joint Venture </li></ul><ul><ul><li>Adani Enterprise - Multi-Billion$$ Gr...
iCall Services and Solutions <ul><li>Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Cl...
Customer Care Services <ul><li>End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies </li></...
Live Chat <ul><li>Features of Live Chat </li></ul><ul><li>24/7 Capabilities </li></ul><ul><li>Flexibility and Scalability ...
Finance and Accounting Services <ul><li>Accounting </li></ul><ul><ul><li>General ledger  </li></ul></ul><ul><ul><li>Chart ...
Mortgage & Title Settlement Services <ul><li>Mortgage Services </li></ul><ul><ul><li>Underwriting </li></ul></ul><ul><ul><...
Back Office Services <ul><li>Data Management </li></ul><ul><li>Database & Order Management  </li></ul><ul><li>Application ...
iCall’s Talent Strategy and Practice <ul><li>Hire the Best, Invest in Training and Retain the Top Talent Pool </li></ul><u...
iCall’s Commitment to Quality & Data Security <ul><li>Best Practices through inbuilt Quality Processes and security of Int...
iCall’s World-class IT, Network, Voice and Data Infrastructure <ul><li>Heavily Invested in a Robust, Scalable and Secured ...
iCall’s Process Migration Framework <ul><li>Do the Right Thing First and then Do It Right </li></ul><ul><li>Opportunity Id...
iCall’s Detailed Business Process Transition Framework <ul><li>Proven and Systematic Business Transition and Migration App...
iCall Client Benefits <ul><li>Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Qual...
iCall’s Pride – Flagship Clients, Worldwide  <ul><li>iCall Serves Mid-size to F1000: Telecom Giants to Best Financial Inst...
iCall Summary  <ul><li>Partnering  for Success </li></ul><ul><li>Impeccable track record and experience in handling large ...
iCall’s Mortgage Service Offerings <ul><li>End-to-End Mortgage Loan Processing </li></ul><ul><ul><li>Data Entry:   Basic L...
Quality is Job1 @ iCall Mortgage Processing <ul><ul><li>State Specific Statutory and Regulatory Compliance </li></ul></ul>...
Engagement Models for Mortgage Processing <ul><li>Per FTE, per Process, per Task… A Model that Suits Your Business Size/Ne...
Benefits to Brokers, Lenders and Loan Officers <ul><li>Convert your Risk Inherent decision making to “Rules Based” decisio...
Title & Settlement Processing Services <ul><li>Order Entry </li></ul><ul><ul><li>Key Punch Order, Order Title Product and ...
Title & Settlement Processing Services – Quality Commitment  <ul><li>State-wide Compliance Check and Adherence to all RESP...
Engagement Models for Title Processing <ul><li>Flexible Models Aligned to Client Need/Size </li></ul><ul><li>Benefits of M...
Benefits for Title Companies, Attorneys & Underwriters <ul><li>Convert your risk inherent decision making to 'rules based'...
iCalls Financial & Accounting Services From General Accounting to Taxation & Transactional to Expert
Thank You <ul><li>Contact us for an Evaluation of Your Outsourcing Potential </li></ul>  Corporate Headquarters :: iCall I...
Upcoming SlideShare
Loading in...5
×

I Call Presentation

421

Published on

iCall Overview

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
421
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "I Call Presentation"

  1. 1. Ascendum / iCall – CORPORATE OVERVIEW Your Ideal Partner for Business/Knowledge Process Outsourcing
  2. 2. Vora Ventures – Ascendum Parent <ul><li>A Cincinnati Based Private Equity Firm – Specializing in Creating Innovative IT Firms WW </li></ul>IT Infrastructure IT Services IT Products v www.voratechpark.com BPO Services www.icallindia.net IT Services * Minority Stake Holding * * *
  3. 3. iCall Corporate Overview <ul><li>An Adani - Vora Joint Venture </li></ul><ul><ul><li>Adani Enterprise - Multi-Billion$$ Group (9 th Largest) in India </li></ul></ul><ul><ul><li>Vora Ventures - Reputable Private Equity Firm in the Midwest, USA </li></ul></ul><ul><li>Global Service Delivery Firm Founded in 2001 </li></ul><ul><ul><li>1200 Highly Skilled/Trained Knowledge Professionals </li></ul></ul><ul><li>State of the Art Infrastructure (Cisco, Avaya) </li></ul><ul><ul><li>75,000 SqFt Facilities with 3 Locations Worldwide </li></ul></ul><ul><li>Strong Processes and Methodologies </li></ul><ul><ul><li>ISO 9001:2000 Certified, Six Sigma & COPC based Process Methodologies </li></ul></ul><ul><ul><li>Microsoft MOSS and BlueSpring BPMS Platform Enabled </li></ul></ul><ul><li>7x24 Operations with Worldwide Support Centers </li></ul><ul><ul><li>Ohio (USA); Coventry (UK); Bangalore and Ahmedabad (INDIA) </li></ul></ul><ul><li>100% Client Retention History </li></ul><ul><li>2008 Winner of “Rising Star – Best BPO/ KPO/ Call Center” in Gujarat, India </li></ul><ul><li>7+ Years in Business, 1200+ Strong, State-of-the-art Infrastructure, Worldwide Clients </li></ul>
  4. 4. iCall Services and Solutions <ul><li>Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients </li></ul>Service Delivery Voice Based Non- Voice Web Based Inbound Outbound Document Processing Research Mail Chat Process Centers Program & Process Management Service Offerings Mortgage & Title Settlement Services Engagement Models Delivery Business Model Onsite Offshore FTE Based Transaction Based Shared Risk/Reward Joint Ventures Back Office Services Finance and Accounting Services Customer Care Services Quality Management Client Management Knowledge Repository
  5. 5. Customer Care Services <ul><li>End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies </li></ul><ul><li>Inbound Customer Care </li></ul><ul><ul><li>Customer support </li></ul></ul><ul><ul><li>Billing query resolution </li></ul></ul><ul><ul><li>Order management </li></ul></ul><ul><ul><li>Account maintenance </li></ul></ul><ul><ul><li>Order booking </li></ul></ul><ul><ul><li>Customer Grievances Resolution </li></ul></ul><ul><ul><li>Customer inquiry </li></ul></ul><ul><li>Outbound Customer Care </li></ul><ul><ul><li>Sales - Telemarketing </li></ul></ul><ul><ul><li>Verification Services </li></ul></ul><ul><ul><li>Credit Management </li></ul></ul><ul><ul><li>Market Research </li></ul></ul><ul><li>Industries Served </li></ul><ul><li>Retail </li></ul><ul><li>Telecommunications </li></ul><ul><ul><li>Banking, Finance, Securities and Insurance (BFSI) </li></ul></ul><ul><ul><li>Market Research </li></ul></ul>
  6. 6. Live Chat <ul><li>Features of Live Chat </li></ul><ul><li>24/7 Capabilities </li></ul><ul><li>Flexibility and Scalability </li></ul><ul><li>99.98% uptime </li></ul><ul><li>Detailed tracking & reporting </li></ul><ul><li>Total Security – Chats and transactions can by encrypted. </li></ul><ul><li>No language barrier </li></ul><ul><li>Simple immediate installation </li></ul><ul><li>Customer contact capture </li></ul><ul><li>Benefits of Live Chat </li></ul><ul><li>Great First Impression </li></ul><ul><li>Increase Sales </li></ul><ul><ul><li>Cost Savings </li></ul></ul><ul><ul><li>Better Web Analysis </li></ul></ul><ul><ul><li>Low up-front capital </li></ul></ul><ul><ul><li>Up sell and cross sell </li></ul></ul>Live Chat Support offers a platform to answer questions prior to customer commitment.
  7. 7. Finance and Accounting Services <ul><li>Accounting </li></ul><ul><ul><li>General ledger </li></ul></ul><ul><ul><li>Chart of accounts </li></ul></ul><ul><ul><li>Preparing Bank Reconciliations </li></ul></ul><ul><ul><li>Accounts Payable </li></ul></ul><ul><ul><li>Accounts Receivable. </li></ul></ul><ul><li>Taxation </li></ul><ul><ul><li>S-Corporation (1120 S) </li></ul></ul><ul><ul><li>C-Corporation (1120 C) </li></ul></ul><ul><ul><li>Individual Tax Returns (1040) </li></ul></ul><ul><ul><li>Tax Returns / Processing </li></ul></ul><ul><li>Equity Research </li></ul><ul><li>From Simple to Complex Finance/Accounting/Taxes Related Processes for USA/UK </li></ul>
  8. 8. Mortgage & Title Settlement Services <ul><li>Mortgage Services </li></ul><ul><ul><li>Underwriting </li></ul></ul><ul><ul><li>Loan Placement </li></ul></ul><ul><ul><li>Post-Closing Processing </li></ul></ul><ul><ul><li>Pro-active issue notification </li></ul></ul><ul><li>Title Settlement Services </li></ul><ul><ul><li>Title Insurance binder and Endorsements </li></ul></ul><ul><ul><li>Titles Searches </li></ul></ul><ul><ul><li>Confirm property taxes </li></ul></ul><ul><ul><li>Mortgage Pay-offs </li></ul></ul><ul><ul><li>Final HUD or Settlement Statement </li></ul></ul><ul><li>Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders </li></ul>
  9. 9. Back Office Services <ul><li>Data Management </li></ul><ul><li>Database & Order Management </li></ul><ul><li>Application Processing and Management </li></ul><ul><li>Billing & Invoicing </li></ul><ul><li>Payment Processing </li></ul><ul><li>Service Warranty and Spare Management </li></ul><ul><li>Reconciliation </li></ul><ul><li>Data mining </li></ul><ul><li>Transaction Processing </li></ul><ul><li>Inventory Management </li></ul><ul><li>Retail Operations </li></ul><ul><li>Market Research </li></ul><ul><li>Market Survey </li></ul><ul><li>Data Collection & Analysis </li></ul><ul><li>Competitor Tracking & Updates </li></ul><ul><li>Simple Data (Content, Database) Management to Complex Data Analysis Services </li></ul><ul><li>Content Management </li></ul><ul><ul><li>Web Research (Blogs, Groups, Chat Rooms) </li></ul></ul><ul><ul><li>Content Analysis </li></ul></ul><ul><ul><li>Alert Generation </li></ul></ul><ul><ul><li>Threat Reports </li></ul></ul>
  10. 10. iCall’s Talent Strategy and Practice <ul><li>Hire the Best, Invest in Training and Retain the Top Talent Pool </li></ul><ul><li>Objectives </li></ul><ul><ul><li>Be the “employer of choice” for passionate and talented professionals, by providing a learning and fun-filled environment and intellectually enriching experience </li></ul></ul><ul><ul><li>Create systems, policies and processes that drive a ethical, transparent, fun-filled and vibrant work culture </li></ul></ul><ul><ul><li>Promote employee well being and facilitate individual development </li></ul></ul><ul><li>Key Practices </li></ul><ul><ul><li>Equal opportunity employer </li></ul></ul><ul><ul><ul><li>Respect for Diversity </li></ul></ul></ul><ul><ul><ul><li>Multi-cultural workforce </li></ul></ul></ul><ul><ul><ul><li>Sensitization through cultural and business conduct orientation program </li></ul></ul></ul><ul><ul><li>Open and Transparent Policy Guidelines </li></ul></ul><ul><ul><li>Significant investment on employee well-being and development </li></ul></ul>
  11. 11. iCall’s Commitment to Quality & Data Security <ul><li>Best Practices through inbuilt Quality Processes and security of Intellectual Property </li></ul><ul><li>Quality </li></ul><ul><li>Total Quality & Compliance Department </li></ul><ul><ul><li>Quality Assurance of Processes, Systems and Human Assets </li></ul></ul><ul><ul><li>Statutory and Regulatory Compliances </li></ul></ul><ul><li>Best Practices Used by iCall in regard to </li></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><li>Global Standards </li></ul><ul><ul><li>ISO 9001:2000 Certified </li></ul></ul><ul><ul><li>Customer Operations Performance Center (COPC) </li></ul></ul><ul><ul><li>Six-Sigma Methodologies </li></ul></ul><ul><li>Data Security </li></ul><ul><li>Employee Background Check </li></ul><ul><li>Authenticated Access </li></ul><ul><li>Security for Online Data Access </li></ul><ul><li>Security Surveillance </li></ul><ul><li>Access Rights Management </li></ul><ul><li>Security Violation Activity Report </li></ul><ul><li>Multi-level Firewall Architecture </li></ul><ul><li>Backup and Disaster Recovery </li></ul><ul><li>Business Continuity Plan with Multiple Locations </li></ul>
  12. 12. iCall’s World-class IT, Network, Voice and Data Infrastructure <ul><li>Heavily Invested in a Robust, Scalable and Secured Infrastructure </li></ul><ul><li>Robust Data/Network Infrastructure </li></ul><ul><li>Multiplexer - Neura's ORCA GX21 </li></ul><ul><li>Servers - IBM's Netfinity X342, X345 </li></ul><ul><li>Routers - Cisco 2621 </li></ul><ul><li>Network Switches - Nortel's Passport 1150 </li></ul><ul><li>Modem - RAD </li></ul><ul><li>Desktops - IBM Net vista P4 </li></ul><ul><li>High-quality & Reliable Voice Capacity </li></ul><ul><li>Multiplexer - Neura's ORCA GX21 </li></ul><ul><li>PBX - Avaya Definity G3Si, Meridian 61C </li></ul><ul><li>Predictive Dialer - Portal Connect, AMCAT </li></ul><ul><li>CTI Server - Portal Connect, AMCAT </li></ul><ul><li>Digital Voice Logger - Nice </li></ul><ul><li>Headsets – Plantronics </li></ul><ul><li>Secure Information Technology Infrastructure </li></ul><ul><li>Microsoft's Win 2K Advanced Servers </li></ul><ul><li>Microsoft's Win 2K Professional Clients </li></ul><ul><li>Email Management Software – eShare </li></ul><ul><li>Call Management Software – Interactive Intelligence </li></ul><ul><li>ACD System – Elite, Symposium </li></ul><ul><li>Network Management Platform - IBM </li></ul><ul><li>SLA’s with each Vendor for Critical Equipments to service request in less than 4 hours and supply replacement equipments within agreed timeframes </li></ul><ul><li>Redundant Power Infrastructure </li></ul><ul><li>The State Grid </li></ul><ul><li>Power Generator Sets within the campus </li></ul><ul><li>UPS systems installed within the campus </li></ul><ul><li>State-of-the-art Telecommunication Infrastructure </li></ul><ul><li>International Redundancy </li></ul><ul><li>2 Points of Presence in the US </li></ul><ul><li>Dedicated links to each of 2 hubs </li></ul><ul><li>Each link sourced from different Service Providers </li></ul><ul><li>Domestic Redundancy </li></ul><ul><li>Last mile has fiber with copper as a redundancy back up </li></ul><ul><li>Currently routing both its links via the Telecom Service Provider in Mumbai, India </li></ul><ul><li>Working with the Service Provider to route one link via a separate exchange at a different location in </li></ul><ul><li>Ensures that there is no single point of failure anywhere between the iCall site and the client site </li></ul>
  13. 13. iCall’s Process Migration Framework <ul><li>Do the Right Thing First and then Do It Right </li></ul><ul><li>Opportunity Identification : Presents the Client with high-level outsourcing and savings potential. iCall identifies outsource-able process that can be examined further. </li></ul><ul><li>Solution Identification : Based on Client go-ahead, iCall explores the identified areas in greater detail. iCall presents to Client price, savings, ROI and high level design for the adapted processes, ready to be transitioned to iCall. </li></ul><ul><li>Transition : Thorough understanding of Client processes, designing technology for the adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s), process(es) are moved to iCall seamlessly. </li></ul><ul><li>Service Delivery : Day to Day operations of the process at iCall. Process is monitored on the basis of Client defined CTQ’s. </li></ul>Opportunity Identification Solution Identification Transition Service Delivery
  14. 14. iCall’s Detailed Business Process Transition Framework <ul><li>Proven and Systematic Business Transition and Migration Approach </li></ul><ul><li>Requirement Sessions </li></ul><ul><li>Identify Core Functions </li></ul><ul><li>Data Requirements </li></ul><ul><li>Prototyping / Navigation Flow </li></ul><ul><li>Define Workflow </li></ul><ul><li>Project Schedule </li></ul><ul><li>Architecture </li></ul><ul><li>Detailed Design </li></ul><ul><li>Coding Guideline </li></ul><ul><li>Environment / Configuration </li></ul><ul><li>Communication Plan </li></ul><ul><li>Prepare Test Plan </li></ul><ul><li>Release Process </li></ul><ul><li>Development </li></ul><ul><li>Unit Testing </li></ul><ul><li>Code Walkthrough </li></ul><ul><li>Test Bed Preparation </li></ul><ul><li>Validation Testing </li></ul><ul><li>Regression Testing </li></ul><ul><li>Load Testing </li></ul><ul><li>Failover / Recovery Testing </li></ul><ul><li>Integration Testing </li></ul><ul><li>User Acceptance </li></ul><ul><li>Phased System Rollout </li></ul><ul><li>End User Training & Documentation </li></ul><ul><li>Identify & Monitor Performance Metrics </li></ul>Assessment Planning & Design Pilot Roll Out (Live) 4 Wks 12 Wks 16 Wks 6 Wks <ul><ul><li>What processes are candidates for outsourcing? </li></ul></ul><ul><ul><li>Which if those are easily outsource-able (interdependence, technology/infrastructure, cost/benefit)? </li></ul></ul><ul><ul><li>How ready is the organization for outsourcing? </li></ul></ul><ul><ul><li>What are the low hanging fruits for easy proof of concept? </li></ul></ul><ul><ul><li>Ideal geographic location </li></ul></ul><ul><ul><li>Business model—per transaction, per hour, performance based, or a combination </li></ul></ul><ul><ul><li>Skill-set required </li></ul></ul><ul><ul><li>Resources required for complete transition (People, Process & Technology) </li></ul></ul><ul><ul><li>Expected Scale/Growth, ROI/Outcome/Timeline </li></ul></ul><ul><ul><li>BCP/DR planning </li></ul></ul><ul><ul><li>Identify risks and mitigation plan </li></ul></ul><ul><ul><li>Establish physical infrastructure </li></ul></ul><ul><ul><li>Recruit and train operators </li></ul></ul><ul><ul><li>Establish robust communications infrastructure </li></ul></ul><ul><ul><li>Process re-engineering </li></ul></ul><ul><ul><li>Identify various matrixes </li></ul></ul><ul><ul><li>Define structures </li></ul></ul><ul><ul><li>Identify training needs </li></ul></ul><ul><ul><li>Define & create control & monitoring mechanism. </li></ul></ul><ul><ul><li>SLA setting/ re-engineering </li></ul></ul><ul><ul><li>Go Live! </li></ul></ul><ul><ul><li>Track deliverables/quality </li></ul></ul><ul><ul><li>Monitor process efficiency </li></ul></ul><ul><ul><li>Process & Resource Optimization </li></ul></ul><ul><ul><li>Seamless and continuous communication </li></ul></ul><ul><ul><li>Quality analysis & improvement </li></ul></ul><ul><ul><li>Prioritized and phased list of processes </li></ul></ul><ul><ul><li>Estimated savings per annum </li></ul></ul><ul><ul><li>Robust business plan </li></ul></ul><ul><ul><li>Change management and communications plan for affected employees </li></ul></ul><ul><ul><li>Development & designing of business tools </li></ul></ul><ul><ul><li>Functioning remote services operation for initial scale </li></ul></ul><ul><ul><li>Better trained staff </li></ul></ul><ul><ul><li>Establish benchmarks </li></ul></ul><ul><ul><li>Risk management plan </li></ul></ul><ul><ul><li>Completely functioning remote services operation </li></ul></ul><ul><ul><li>Process optimization </li></ul></ul><ul><ul><li>Project management and communication team </li></ul></ul><ul><ul><li>Monthly reports and improvements </li></ul></ul>Migration & Transitioning Team Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology Information Security Policies, Risk Management & Business Continuity Framework Activities End Product
  15. 15. iCall Client Benefits <ul><li>Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality </li></ul>Scale Benefits Cost Benefits Convenience Benefits <ul><li>Volume - Process more calls/transactions with same or less back-office resources </li></ul><ul><li>Scalable Infrastructure - Realize substantial growth without large investment in processing operations or infrastructure </li></ul><ul><li>Economies of Scale - Leverage the organization & discipline of a large processing factory handling 100’s of complex processes </li></ul><ul><li>Time to Market - Short Turn-around-time for scale-ups </li></ul><ul><li>Direct Cost Savings - Reduce up to 50% of processing costs </li></ul><ul><li>Reduce/Eliminate Fixed Costs - Flexible options to grow iCall processes as your business grows; no (minimal) fixed support / training staff </li></ul><ul><li>Eliminate Trial and Error - Existence of tried & tested processes & methodologies driven by ISO standards. </li></ul><ul><li>High ROI - Better value for money as processes are optimized, quality is increased, and fixed recurring costs are reduced </li></ul><ul><li>Reduce daily hassles of handling calls/transaction processing while maintaining focus on your core business </li></ul><ul><li>On-demand status review & reporting </li></ul><ul><li>Proactive notification system </li></ul><ul><li>Built-in Quality Assurance program for calls / transaction processing </li></ul><ul><li>Availability of large, global pool of trained and knowledgeable staff </li></ul>
  16. 16. iCall’s Pride – Flagship Clients, Worldwide <ul><li>iCall Serves Mid-size to F1000: Telecom Giants to Best Financial Institutions </li></ul>iCall’s Pride
  17. 17. iCall Summary <ul><li>Partnering for Success </li></ul><ul><li>Impeccable track record and experience in handling large volumes </li></ul><ul><ul><li>65,000 inbound calls / day </li></ul></ul><ul><ul><li>30,000 outbound calls/day </li></ul></ul><ul><ul><li>1,000’s of mortgage/title files processed per month </li></ul></ul><ul><ul><li>Millions of dollar transactions processed/month </li></ul></ul><ul><ul><li>Worldwide clients and support offices </li></ul></ul><ul><li>Highly skilled talent pool with best practices </li></ul><ul><li>Robust, scalable and secured technology infrastructure </li></ul><ul><li>Strong commitment to its customers and employees </li></ul><ul><ul><li>5C’s value system, 100% customer retention </li></ul></ul><ul><li>Financially strong - subsidiary of a multi-billion dollar group </li></ul>
  18. 18. iCall’s Mortgage Service Offerings <ul><li>End-to-End Mortgage Loan Processing </li></ul><ul><ul><li>Data Entry: Basic Loan Details, Track General & Agent List, Third Party Information, Step by Step Loan Progress </li></ul></ul><ul><ul><li>Pre-Qualification: Manual PreQual & Online Automated PreQual </li></ul></ul><ul><ul><li>File Validation: Data Accuracy, Completeness of Information, Availability of Appropriate RESPA & State Specific Disclosures, Supporting Documentation Identification </li></ul></ul><ul><ul><li>Financial Examination: Income & Assets Assessment, DTI & LTV Validation & Adherence to Guidelines </li></ul></ul><ul><ul><li>e-Underwriting: DU / DO / LP and Other Lender Specific AUS </li></ul></ul><ul><ul><li>Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal, Title , Insurance, Pay-Offs, Condo Questionnaire & Other File Specific Documents </li></ul></ul><ul><ul><li>Loan Submission: Online Submission, Fax/e-Mail & FedEx </li></ul></ul><ul><ul><li>Clearing Conditions: Loan Approval Analysis, Conditions Validations and STIPS Co-ordinations </li></ul></ul><ul><ul><li>Closing & Funding: Schedule Closing, Drawing Docs, HUD1 Validation, Coordinating Closing & Order Funding </li></ul></ul><ul><ul><li>Compliance & Post Closing: Compliance Package Preparation, Trailing Docs & Lost Document Recovery. </li></ul></ul>
  19. 19. Quality is Job1 @ iCall Mortgage Processing <ul><ul><li>State Specific Statutory and Regulatory Compliance </li></ul></ul><ul><ul><li>Adherence to Service Level Agreement with Clients </li></ul></ul><ul><ul><li>Work Flow Accuracy </li></ul></ul><ul><ul><li>Adherence to Turn Around Time </li></ul></ul><ul><ul><li>Identification of Training/Re-Training Needs </li></ul></ul><ul><ul><li>Defining and Maintaining Process to Process Quality Threshold </li></ul></ul><ul><ul><li>Process Reengineering and Optimization </li></ul></ul>Highest Quality Standards, Faster Turn-Around & On-Time Delivery
  20. 20. Engagement Models for Mortgage Processing <ul><li>Per FTE, per Process, per Task… A Model that Suits Your Business Size/Needs </li></ul><ul><li>Provides economies of scale </li></ul><ul><li>Convenience </li></ul><ul><li>Flexible Models </li></ul><ul><li>Broker & Lender friendly robust options. </li></ul>Robust and scalable Models Engagement Models Delivery Flexible Business Models Onsite Offshore FTE/ Month Fixed + Transaction Per Transaction Joint Ventures
  21. 21. Benefits to Brokers, Lenders and Loan Officers <ul><li>Convert your Risk Inherent decision making to “Rules Based” decision Support </li></ul><ul><li>Processing Stage Transparency </li></ul><ul><li>Improved accuracy through Built-In Quality Control and Rating </li></ul><ul><li>Pro-Active Issue Notification </li></ul><ul><li>Modularized or Selective procedure of End to End Loan Processing for all sort of Mortgage Brokers and Bankers </li></ul><ul><li>Comprehensive management reports and milestone tracking </li></ul>Expand Your Business, Lower Your Cost, Decrease Your Turn Around Time
  22. 22. Title & Settlement Processing Services <ul><li>Order Entry </li></ul><ul><ul><li>Key Punch Order, Order Title Product and Curative Services, Confirm State and Local Taxes, Generate relevant documents, Send out initial disclosures </li></ul></ul><ul><li>Title Work </li></ul><ul><ul><li>Download search documents, Image Import, Review and Grade Title, Commitment, Type Final Policy and Issue Endorsements </li></ul></ul><ul><li>Closing Preparation </li></ul><ul><ul><li>Download lender’s package, Secure Payoff demands, Order other documents like HOI, Pre-closing coordination, Fee-sheet preparation, HUD-1 and Final HUD Preparation, Preparing closing package </li></ul></ul><ul><li>Post Closing </li></ul><ul><ul><li>Scanning and Digitalization, QC with systematic review as per Audit Sheet, Coordination in recording the Mortgage deed, releases etc. </li></ul></ul><ul><li>Comprehensive suite of Specialist End to End Title & Settlement Services </li></ul>
  23. 23. Title & Settlement Processing Services – Quality Commitment <ul><li>State-wide Compliance Check and Adherence to all RESPA Guidelines </li></ul><ul><li>3-Quality Filters to Ensure ERROR – FREE PROCESSING </li></ul><ul><ul><li>First check while processing </li></ul></ul><ul><ul><li>Second review before submission of the order by Quality Analyst </li></ul></ul><ul><ul><li>Final check by Account Manager (Random in case of excess transactions) </li></ul></ul><ul><li>Service-level Per Client Requirements </li></ul><ul><li>Highest Accuracy </li></ul><ul><li>System driven process methodologies </li></ul><ul><li>Highest quality standards, faster turn around and on-time delivery </li></ul>
  24. 24. Engagement Models for Title Processing <ul><li>Flexible Models Aligned to Client Need/Size </li></ul><ul><li>Benefits of Models </li></ul><ul><li>Scalable and Flexible Models </li></ul><ul><li>Multi-location Delivery </li></ul><ul><li>Integrated Business Continuity Plan </li></ul><ul><li>Convenience for Title Companies, Attorneys and Underwriters </li></ul>Engagement Models Delivery Flexible Business Models Onsite Offshore FTE/ Month Fixed+ Transaction Per Transaction Joint Ventures
  25. 25. Benefits for Title Companies, Attorneys & Underwriters <ul><li>Convert your risk inherent decision making to 'rules based' decision support </li></ul><ul><li>Processing stage transparency </li></ul><ul><li>Improved accuracy through built-in quality control and rating </li></ul><ul><li>Pro-active issue notification </li></ul><ul><li>Modularized or selective procedure of End to End Title & Settlement processing for all sort of Title Companies & Attorneys </li></ul><ul><li>Comprehensive management reports and milestone tracking </li></ul>Expand your Business, Lower your Costs & Decrease your turn-around-time
  26. 26. iCalls Financial & Accounting Services From General Accounting to Taxation & Transactional to Expert
  27. 27. Thank You <ul><li>Contact us for an Evaluation of Your Outsourcing Potential </li></ul> Corporate Headquarters :: iCall India Limited 7 th Floor GNFC Info Tower S G Highway Ahmadabad 380 054 Gujarat – INDIA US Toll Free : 866.434.2255 North America Sales/Support: iCall US LLC Vora Technology Park 101 Knightsbridge Drive Cincinnati, OH 45011 US Toll Free : 866.214.2255 Web: www.icallindia.net Cincinnati Bangalore

×