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The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
The Business Case For Eq
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The Business Case For Eq


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  • 4 min.Thank you to you, Suesharyn and ValPlease hold your questions until the end. I know that you want to continue with your networking. I will stay behind and will be happy to answer your questions after.
  • We’re here to address why Jack Welch said…And to better understand how we can improve our own emotional intelligence.Why EQ is important to be successful in business, and how to build EQ into your business strategy.A lot for 20 minutes!
  • 4 minutesPsychologists, economists and business people are starting to understand why IQ alone is not an indicator of future success. In the US, in the last 60 years, the mean IQ has gone up 20 points. However, the US is facing major challenges in the ways people relate to themselves and each other.High EQ isusing our emotions as data to help us make good decisions in order to help us get what we want. It has been scientifically proven that successful people have a higher E.Q.
  • only in the last 20 years that scientists have had the ability to see how our brains process emotions. From this science has come some amazing research into the role our emotions have in our decision making and on our behavior and why.
  • Daniel Golman: “All I did was amplify someone else’s idea, and other people have ran with it. The movement is a marvelous collaborative accomplishment.” What’s happening now? curriculums in Schools, “Leading with emotional Intelligence Conference”, June, 2009 in Holland – worldwide conference, speakers from 19 countries. Businesses: Avon, American Express, Shell, Unilever, Nestle. The rise of coaching as a tool to help people understand themselves better and make decisions.
  • Know YourselfEnhance Emotional LiteracyRecognize PatternsChoose YourselfConsequential ThinkingNavigate EmotionsIntrinsic Motivation (motivated by challenge, enjoymentvs salary/benefits)OptimismGive YourselfDevelop EmpathyPursue Noble Goals
  • Look at these pictures. How many of you can name the emotion the person is most likely feeling?How many of you have felt these emotions? How many of you know when you are feeling and displaying these emotions? Or do you only realize afterwards?EQ – Know Yourself (know when you are feeling a certain way and why); Choose Yourself: feel the feeling (validate/recognize/take/ownership; explore – what is it telling me? What’s my next step? What action would be helpful right now), Give Yourself (empathy) – what can I do to acknowledge this person and their feelings? How can I help them?
  • Why EQ is essential for success in business:Empathy is necessary to manage individuals and teams and to work effectively with othersYou are an ambassador for your company. You own your own reputation. If you do not manage your emotions effectively, it may negatively affect your reputationRetention, particularly of knowledge workers – knowledge workers are generally highly intrinsically motivated. They want to be treated like adults and be respected for their contribution. A manager with a high EQ is vital so you can help them be successful, so they will stay with the organization.Leaders who use their EQ inspire confidence, commitment, and caring so get better results
  • Feedback: If unsure, ask for feedback from colleagues, manager, employees, friends. Look at your last appraisal form.EQ can be learned. There is no one course and no quick fix. It requires a desire to change and hard work Example of a manager who lacks empathy for his employees – receiving and accepting the feedback. Deciding to change. A program of shadowing other managers, one-on-one coaching, regular feedback.Coaching is highly recommended to help you get what you want in life.
  • Embedding EQ into organizational policies, procedures, values, and performance development is an integral part of driving performance and business results.Organizational values define the standards that govern the behaviour of individuals. For example: a value statement related to “intrinsic motivation” such as encouraging risk taking, creativity, approach to L&D means that employees continue to develop and can add more and more to the business over time.A value related to “noble goals” such as a commitment to the local and global community means that employees can feel a part of something bigger than themselves and important.Recruitment – use to assess their organizational fit - ensure you are recruiting not just expertise but also people who operate in the way that the organization wants. You may want to consider an EQ psychometric tool for recruiting purposes.Performance development/appraisal – ensure that EQ is built into the appraisal tool and that feedback is given to those individuals whose behaviour does not reflect the expectations of the organization. More importantly reward and recognize those who do!If you leave it to chance that an employee or team is going to have a high EQ without embedding it into the business, you take the risk that your competitor will.
  • Transcript

    • 1. Donna Needs
      Learning and Development Specialist
      Life Coach
      The Business Case for EQ
    • 2. “Emotional Intelligence is the key to professional success.”
      Jack Welch, Harvard Business Review, 2003
    • 3. What is EQ?
      EQ = Emotional Quotient / Emotional Intelligence
      “Emotional Intelligence is effectively blending thinking and feeling to make optimal decisions.” 6 Seconds
    • 4. Why the Sudden Interest in EQ?
      Only in the last 20 years
      Scientists now have the ability to look at and understand our brains
      Amazing research into the role our emotions have in decision making and behaviour
    • 5. Brief History
      Howard Gardner, Harvard School of Education, “Multiple Intelligences” (mid 1980’s)
      John Mayer (New Hampshire U) and Peter Salovy (Yale Univ) brain research (1990)
      Daniel Kahneman’s Nobel Prize in Economics (2002)
      Daniel Golman’s book, Emotional Intelligence; Why it Can Matter More than IQ., (1995)
      What’s happening now?
    • 6. 6seconds EQ Model
      Consequential Thinking;
      Navigate Emotions;
      Intrinsic Motivation;
      Enhance Emotional Literacy;
      Recognize Patterns
      Develop Empathy; Pursue Noble Goals
    • 7. Emotions as Data
    • 8. Why EQ is Essential to Success in Business
      Building effective relationships and teams
      Building your personal and company reputation
      Retention of knowledge workers
      Leaders with high EQ get better results
    • 9. How to Improve My Own EQ
      EQ can be learned!
      Find out where you are now
      Pick one area you would like to improve:
      Takes time, commitment and hard work
      Coaching support is recommended
    • 10. How to Build EQ Into Your Business Strategy
      Vision, values and mission
      Recruitment, retention, talent management, succession planning
      Training and development plans
      Performance development/ appraisal program
      Community Contribution
    • 11. Summary
      Emotional Intelligence is using emotions as data to help make wise decisions
      6Seconds EQ Model
      Emotions as Data
      Why Emotional Intelligence is Essential in Business
      How to Improve My Own EQ
      How to Build EQ Into Your Business Strategy
    • 12. Donna NeedsLearning and