Technical training manual: Final Project for TechMission as AmeriCorps Volunteer
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Technical training manual: Final Project for TechMission as AmeriCorps Volunteer

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Technology Training Manuals are very important for any company's documentation process. On an AmeriCorps stipend, I worked for TechMission, a nonprofit organization located in Boston, for a year as a ...

Technology Training Manuals are very important for any company's documentation process. On an AmeriCorps stipend, I worked for TechMission, a nonprofit organization located in Boston, for a year as a web developer and server administrator. My final project was to revamp the existing tech team training manual so that future employees could be trained more quickly and could find documentation over the course of their work.

In addition, this presentation (very) briefly covers why it is important to have an anti-virus program installed on your computer, and includes a page of logos for some of the most common Internet Browsers (which I described and briefly reviewed in my oral presentation).

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    Technical training manual: Final Project for TechMission as AmeriCorps Volunteer Technical training manual: Final Project for TechMission as AmeriCorps Volunteer Presentation Transcript

    • Adding & Updating Boring Information
      File Transfer Protocol
      Hyper Text Markup Language
      Technical Training Manual
      Distributed Denial of Service
      Hyper Text Transfer Protocol
      Transmission Control Protocol
      Internet Protocol
      Wide Area Network
      Content Management System
      Network Address Translation
      Cascading Style Sheets
      David White
      Web Developer / Systems Administrator
      www.urbanministry.org
      Personal: www.davidmartinwhite.com
      Transport Layer Security
      Local Area Network
    • Technical Training Manual
      Adding & Updating Boring Information
      David White
      Web Developer / Systems Administrator
      www.urbanministry.org
      Personal: www.davidmartinwhite.com
    • Table of Contents
      Why a Manual
      Designing & Editing a Manual
      Steps to Writing a Manual
      Tech Topic: Viruses
      Tech Topic: Removing Programs
      Tech Topic: Internet Browsers
    • ?!?!?
      Why a Manual
      • Can use the manual for reviewing the subject after a training
      • Lets one concentrate on training instead of having to take notes
      Training Manual
      • Reference document in the work place
      • Helps streamline procedures, improve morale, solve conflicts, and improve consistency and quality (which improves bottom line).
      Sources: http://en.wikibooks.org/wiki/Designing_a_Training_Manual & http://www.techcomplus.com/approach.htm
    • Designing & Editing a Manual
      Good documentation needs to be…
      Easy to Read
      Easy to Understand
      It is not enough to make a
      document easy to read,
      it should also be
      difficult to misunderstand.
      (Ronald B. Standler)
      Easy to Access
      Sources: http://www.techcomplus.com/reference & http://www.rbs0.com/tw.htm.
    • Steps to Completing a Manual
      Steps:
      Planning
      Designing (Organizing)
      Structure
      Layout
      Deciding who writes it
      Writing
      Source: http://www.techcomplus.com/reference
    • Tech Topic: Viruses
      Windows is most popular
      For users AND for viruses
      Windows has a history of security holes
      Solution: Install an Antivirus program
      Sources: http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software and http://en.wikipedia.org/wiki/List_of_antivirus_software.
    • Tech Topic: Removing Programs
      New computers come with unwanted software
      Takes up system resources
      People download unused programs on your PC
      Your PC is running slowly
      Solution: Remove ALL programs you don’t use
    • Tech Topic: Example
    • Tech Topic: Internet Browsers
    • Questions
    • Thank You
      David White
      Web Developer / Systems Administrator
      TechMission: www.urbanministry.org
      Personal: www.davidmartinwhite.com
      Business: www.smoothstoneservices.com
      Sources:
      http://www.rbs0.com/tw.htm
      http://www.techcomplus.com/reference
      http://www.techcomplus.com/approach.htm
      http://en.wikipedia.org/wiki/List_of_antivirus_software
      http://en.wikibooks.org/wiki/Designing_a_Training_Manual
      http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software