Ownership stronger than buy in Buy in - business accept the need and potential benefit Ownership – business accepts co-responsibility for delivering envisaged benefit

Ownership stronger than buy in

Buy in - business accept the need and potential benefit

Ownership – business accepts co-responsibility for delivering envisaged benefit

Pool of competent users who: Understand the need for the system Are willing to drive towards benefit realization

Pool of competent users who:

Understand the need for the system

Are willing to drive towards benefit realization

Creation of a “psychological’ climate for optimal performance and delivery .

Creation of a “psychological’ climate for optimal performance and delivery .

Clarity of purpose; Competent individuals; Focus; Roles and role flexibility; Training; Trust; Commitment; Communication; Line of sight between performance and delivery.

Establishment of a “community of practice ” to enable: Ongoing generation, organizing and dissemination of knowledge to sustain the benefits of the system.

Establishment of a “community of practice ” to enable:

Ongoing generation, organizing and dissemination of knowledge to sustain the benefits of the system.

Community of practice Driving benefits realization

Certainty Improved discretionary effort.

Certainty

Improved discretionary effort.

END OF PART 2