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CIOs who are considering SaaS hear all sorts of things from ERP software vendors hoping to tap into the momentum of cloud computing. Among the most common is that multi-tenancy is a "techie" thing that doesn't need to be part of the conversation. Here's another common one: "Multi-tenant? Sure, we can do multi-tenant, single-tenant, whatever you need!" In either unfortunate case, the term "multi-tenant" might mean anything the vendor chooses it to mean, including nothing at all.