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#OTCW 4 big shifts, a fundamental concept, 3 case studies and a product

#OTCW 4 big shifts, a fundamental concept, 3 case studies and a product

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  • That means going from this – where you don’t know if everyone’s thought bubble has the same stuff or not
  • To this. When you have a common view of the issues, then you can have meaningful discussion and input – you aren’t spending your time chasing the tail of defining the terms, priorities, perspectives or issues. There are several methodologies for doing this in the literature – I’m not 100% sold on any one of them. It does take work, and it does pay off. Technology helps (I like to talk about collaborative technologies).
  • Social media tools capture little things. These little things are valuable. They contain tacit knowledge. And that knowledge is now accessible.

By 222   social workplace By 222 social workplace Presentation Transcript

  • BY – 222 Improving productivity and outcomes with Social Workplace
    Deb Lavoy
    dlavoy@opentext.com
    @deb_lavoy
  • Open Text Social Workplace
    a social collaboration tool that helps groups of people to form, think and act as a team.
  • 4 big shifts
    1 fundamental concept
    3 Illuminating use cases
    And a product
  • 4 big shifts
    Pace
    Complexity
    Teams
    Action imperative
  • Improving Productivity and outcomes with Social Collaboration
    Deb Lavoy
    Dlavoy@opentext.com
    @deb_lavoy
  • Moving from a world of equilibrium to a world of constant flux.
    Companies must move from scalable efficiency to scalable learning and performance.
    - Hagel and Brown, Deloitte/Harvard Business Review
    VERY HIGHLY RECOMMENDED:
    http://www.youtube.com/watch?v=B4FPH-Oo1iM
    Other people talking about big shifts
  • messy
    Complexity:
    Wicked Problems
    “They are messy, devious, and reactive, i.e. they fight back when you try to "resolve" them.”
    - Tom Ritchie
    Can’t define em, break em down, or tackle them alone.
  • Teams: a broader concept
    Spontaneous
    Cross Functional
    Trans-organizational
    Ad Hoc
    Cross Functional
    Explicit
    Cross Organizational
    Complexity
    Explicit
    Cross Functional
    Explicit
    Organizational
    Need for speed
  • Gartner: Changes in the Nature of Work, 2010-2020
    Work will become less routine. People will "swarm" more often and work solo less. They will work with others with whom they have few links.
    Teams will include people outside the control of the enterprise.
    Work will be both ad hoc and urgent, requiring dynamic and spontaneous real-time results.
    Gartner: http://www.gartner.com/it/page.jsp?id=1416513
  • Teams can solve wicked problems.
    A team with a bit of sense and technology can consistently outperform a genius and the world’s most powerful computer
    http://blogs.hbr.org/hbr/mcafee/2010/02/like-a-lot-of-people.html
  • Social Sensitivity
    Even distribution of contributions
  • plan
    The way we were
    execute
    learn
    review
  • plan
    execute
    learn
    review
  • plan
    Action Imperative
    DO
    execute
    learn
    review
  • Learning = Execution
  • How do we do?
    Encourage and support formation and work of ad hoc teams
    Maintain ambient awareness
    Constantly build and leverage existing expertise and work
    Leverage social collaboration
  • 1 fundamental concept
  • Common Operating Picture
  • Open Text Social Workplace
    a social collaboration tool that helps groups of people to form, think and act as a team.
  • Social Workplace
    • An out of the box application
    • Secure and governed
    • Integrated with Content Server
    • Scalable – 250K+ users
    • A great user experience
    • Available in the Cloud
    • Mobile: iPhone and Blackberry
  • App, not Platform
  • People will use it when its
    easier to use than not to.
  • 3 Illuminating use cases
  • Multilateral Organizations
    Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 27
    The G-20 Summit
    United Nations Global Sustainability Panel
    Commonwealth Secretariat
    Young Entrepreneurs
    Public service without borders
    Francophonie
  • Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 28
    Challenges
    High level government officials across the globe
    What is the latest on the agenda? The paper?
    Feedback on feedback from 20 delegates
    Limited IT resources
    Security matters
    Tight timeframes
  • Solved
    Ease of use
    3-week deployment
    Shared workspaces
    Connections to other communities
    Cut complexity!
    Security
    Program continued
  • Strategic Client Relationships
    Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 30
    Law firms
    Consulting Agencies
    Advertising and Marketing
    Banking
    Financial advisors
  • Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 32
    Client
    What’s the status? Where’s the latest? Is anything happening? Did you get my question? I need info right now and its midnight! Who can help me if you’re out? Will the team still have everything for our next project? What if there’s turnover at your company?
  • Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 33
    Consultant
    Build customer confidence. Offer excellent, constant service – while maintaining reasonable workloads. Make it as convenient as possible to work with you. Save time! Act in a coordinated fashion, build on last year’s project. Deal gracefully with team transitions.
  • High Expectations:
    Constant, convenient Access to identical info.
    Solved
    Customer can always find out the latest
    Ease of use
    3-week deployment
    Information stays in context so team transitions gracefully
    Shared workspaces
    Connections to other communities
    Consistent expectations
    Security
    Usability means no training needed for customers and light users
    End of endless email trails
  • Organizational Effectiveness
    Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 35
    Technology
    R&D
    Mergers and restructures
    government
    Military and intelligence
  • Restructuring
    Refocusing
    Reinventing Identity, purpose, approach
    Urgency
    innovation
  • Easy for teams to form and connect
    Easy to find work and expertise
    People understand each other and can work together
    Enables urgent responses to urgent issues
  • A community is a common operating picture.
  • Using Communities
    Teams
    Clients
    Projects
    Issues
    Partners
    Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
    Slide 39
  • Ensuring Like finds Like
    Search + Ambient Awareness
  • Search
  • Ambient Awareness
  • Enables Teams
    Supports an effective organization
    Iterate
    Deliberate
    Deliver
    Form
    Organize
    Aggregate
    Hard Problems
    Align Stakeholders
    Ambient Awareness
    Identify Expertise
    Compounding capabilities
    Capture work, and make it findable
    Resources appear as needed
    Expert Search, Ambient awareness
  • Its Mobile
    Fully functional iPhone and Blackberry clients.
    Secure, encrypted transfers. No resident data.
  • A new model for Enterprise: Easy
    Easy to Buy: Runs in most environments. Integrated with Content Server.
    Easy to Own: “Shrink-wrapped”: deploys quickly, minimal configuration, self-provisioned, high adoption, simple upgrades.
    Easy to Use: Zero-click, web 2.0 usability. Minimal training, high satisfaction.
    Slide 46
    Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
  • What could you do, if
    there were no barriers?
  • Call me, beep me
    Twitter @Deb_Lavoy
    On Linked In/Facebook
    Debra Louison Lavoy
    Email: dlavoy@opentext.com
  • 3 minute demo
    www.opentext.com/otsw
  • Creative Collaboration
  • Connective Collaboration
  • Compounding Collaboration