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The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  




     The Contracting Two Step:
     Patterns for Successful Collaborations
     © EBG Consulting, 2012


                                                  Mary Gorman
                                          www.ebgconsulting.com



          © EBG Consulting, 2012                                     1




        Following is a partial set of slides.
        At our workshop Wednesday afternoon
        attendees will get a handout with a full
        set of slides, along with the worksheets
        used in the activities.
        I look forward to seeing you there!
                                   ~ mary

          © EBG Consulting, 2012                                     2




   Mary Gorman
    VP Quality and Design,
    EBG Consulting

   Facilitator, trainer, mentor, agile coach, author
   Certified Scrum Master, CBAP® (Certified Business Analysis Professional™)
   IIBA® BABOK®(Business Analysis Body of Knowledge®) Team Lead
   Author: articles, blog, books
   Twitter: mbgorman
   Blog: ebgconsulting.com/blog
   eNewsletter: Success with Requirements
   free - sign up at www.ebgconsulting.com
          © EBG Consulting, 2012                                     3




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          1
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                                give-away!




        © EBG Consulting, 2012                                         4




             start the                         who’s
               music                          leading




                                    what’s          pause or
                                  disrupting          end
                                 the rhythm        the music
        © EBG Consulting, 2012                                         5




                                                agile team
                                            cross-discipline


                                                        architecture
         product                                             software
         mgmt                                                dev
                                 business             test
                                 analysis        Ux


        © EBG Consulting, 2012                                         6




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          2
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                       agile team
                                 interdependence
        clearly understood capabilities
        support each other
        responsible to each other
        collaborative




        © EBG Consulting, 2012                              7




                                                     three ?s

        am I in or out?

        do I have any power and control?

        can I use, develop, and be
        appreciated for my skills and
        resources?
                                 Weisbord, 2004
        © EBG Consulting, 2012                              8




                                  self-assessment

        Name                                      Goals


         I offer…
         you can depend on me for…

        I need…




        © EBG Consulting, 2012                              9




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          3
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                 contracting with

           team member <> team member
                  team <> coach
                  client <> coach
                mentor <> mentee


        © EBG Consulting, 2012                              10




                                         MatchUp
        Name                          Goals


        I offer…                      Who needs my skills


                                              ?
        I need…                       Who can I depend on


                                              ?
        © EBG Consulting, 2012                              11




                 agile team matching up




        © EBG Consulting, 2012                              12




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          4
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                                        3 Cs of trust




                                        Source: Reina and Reina, 2006
        © EBG Consulting, 2012                                                       13




                                                                                 trust

                                           give to get

             team commitment is built on
                   a foundation of
                     mutual trust

        © EBG Consulting, 2012                                                       14




                                                                  feedback

        info about past behavior
        delivered in present
        may influence future behavior



                                 Source: Seashore, Seashore and Weinburg, 1997
        © EBG Consulting, 2012                                                       15




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          5
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                                                  feedback




        © EBG Consulting, 2012                                                   16




                                                giving feedback

        what’s your intention?
        who is being served?




        © EBG Consulting, 2012                                                   17




                                      receiving feedback
        take care of self
        be open - not defensive
        seek clarification
        receiver is totally in control
              accept none, some, all
              reject none, some, all
                                 Source: Seashore, Seashore and Weinburg, 1997
        © EBG Consulting, 2012                                                   18




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          6
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                  contract stages
        entering
              MatchUp
              working agreements
        working
              evaluate & adjust
        closing
              retrospect
        © EBG Consulting, 2012                         19




                                        open systems
        parts interconnect
              responsive
              sensitive
              info flows
        self-worth is primary
              power and performance secondary
        change is welcome
                                 Source: Satir, 1988
        © EBG Consulting, 2012                         20




                 successful collaboration
        MatchUp profile to communicate the
        capabilities you offer and what you need
        to be successful

        3Cs of Transactional Trust to measure
        individual trust-building or trust-busting
        behavior

        Feedback to enable effective, honest and
        positive collaborations
        © EBG Consulting, 2012                         21




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          7
The	
  Contrac�ng	
  Two	
  Step:	
  Pa�erns	
  for	
  Successful	
  Collabora�ons	
  
    Agile	
  2012	
  –	
  Dallas,	
  TX	
  



                                                                  references
          Gottesdiener, Ellen. Requirements by Collaboration, Addison Wesley,
          2002
          Reina, Dennis & Michelle Reina. Trust & Betrayal in the Workplace:
          Building Effective Relationship in Your Organization, Berrett-Kohler, 2006
          Satir, Virginia. The New Peoplemaking, Science and Behavior Books, Inc.,
          1988
          Seashore, Charles & Edith Whitfield Seashore, Gerald M. Weinberg.
          What Did You Say?:The Art of Giving and Receiving FeedBack, Bingham
          House Books, 1997
          Schwarz, Roger. The Skilled Facilitator: Practical Wisdom for Developing
          Effective Groups, Second Edition, Jossey-Bass, 2003.
          Weisbord, Marvin. Productive Workplaces Revisited, Jossey-Bass/Wiley,
          2004

          © EBG Consulting, 2012                                                       22




               email                                    mary@ebgconsulting.com

             twitter                                    mbgorman

          about EBG                                     www.ebgconsulting.com




          © EBG Consulting, 2012                                                       23




                                                               EBG’s agile services
               New Training Solutions
     Discovering Product Needs for Agile Delivery
                         and
     Discover to Deliver: Agile Analysis Practices




                                   www. ebgconsulting.com - info@ebgconsulting.com
          © EBG Consulting, 2012                                                       24




© EBG Consulting, 2012. All rights reserved.                                                 www.ebgconsulting.com
Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman                                                          8

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Agile 2012 contracting 2 step

  • 1. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   The Contracting Two Step: Patterns for Successful Collaborations © EBG Consulting, 2012 Mary Gorman www.ebgconsulting.com © EBG Consulting, 2012 1 Following is a partial set of slides. At our workshop Wednesday afternoon attendees will get a handout with a full set of slides, along with the worksheets used in the activities. I look forward to seeing you there! ~ mary © EBG Consulting, 2012 2 Mary Gorman VP Quality and Design, EBG Consulting Facilitator, trainer, mentor, agile coach, author Certified Scrum Master, CBAP® (Certified Business Analysis Professional™) IIBA® BABOK®(Business Analysis Body of Knowledge®) Team Lead Author: articles, blog, books Twitter: mbgorman Blog: ebgconsulting.com/blog eNewsletter: Success with Requirements free - sign up at www.ebgconsulting.com © EBG Consulting, 2012 3 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 1
  • 2. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   give-away! © EBG Consulting, 2012 4 start the who’s music leading what’s pause or disrupting end the rhythm the music © EBG Consulting, 2012 5 agile team cross-discipline architecture product software mgmt dev business test analysis Ux © EBG Consulting, 2012 6 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 2
  • 3. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   agile team interdependence clearly understood capabilities support each other responsible to each other collaborative © EBG Consulting, 2012 7 three ?s am I in or out? do I have any power and control? can I use, develop, and be appreciated for my skills and resources? Weisbord, 2004 © EBG Consulting, 2012 8 self-assessment Name Goals I offer… you can depend on me for… I need… © EBG Consulting, 2012 9 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 3
  • 4. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   contracting with team member <> team member team <> coach client <> coach mentor <> mentee © EBG Consulting, 2012 10 MatchUp Name Goals I offer… Who needs my skills ? I need… Who can I depend on ? © EBG Consulting, 2012 11 agile team matching up © EBG Consulting, 2012 12 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 4
  • 5. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   3 Cs of trust Source: Reina and Reina, 2006 © EBG Consulting, 2012 13 trust give to get team commitment is built on a foundation of mutual trust © EBG Consulting, 2012 14 feedback info about past behavior delivered in present may influence future behavior Source: Seashore, Seashore and Weinburg, 1997 © EBG Consulting, 2012 15 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 5
  • 6. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   feedback © EBG Consulting, 2012 16 giving feedback what’s your intention? who is being served? © EBG Consulting, 2012 17 receiving feedback take care of self be open - not defensive seek clarification receiver is totally in control accept none, some, all reject none, some, all Source: Seashore, Seashore and Weinburg, 1997 © EBG Consulting, 2012 18 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 6
  • 7. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   contract stages entering MatchUp working agreements working evaluate & adjust closing retrospect © EBG Consulting, 2012 19 open systems parts interconnect responsive sensitive info flows self-worth is primary power and performance secondary change is welcome Source: Satir, 1988 © EBG Consulting, 2012 20 successful collaboration MatchUp profile to communicate the capabilities you offer and what you need to be successful 3Cs of Transactional Trust to measure individual trust-building or trust-busting behavior Feedback to enable effective, honest and positive collaborations © EBG Consulting, 2012 21 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 7
  • 8. The  Contrac�ng  Two  Step:  Pa�erns  for  Successful  Collabora�ons   Agile  2012  –  Dallas,  TX   references Gottesdiener, Ellen. Requirements by Collaboration, Addison Wesley, 2002 Reina, Dennis & Michelle Reina. Trust & Betrayal in the Workplace: Building Effective Relationship in Your Organization, Berrett-Kohler, 2006 Satir, Virginia. The New Peoplemaking, Science and Behavior Books, Inc., 1988 Seashore, Charles & Edith Whitfield Seashore, Gerald M. Weinberg. What Did You Say?:The Art of Giving and Receiving FeedBack, Bingham House Books, 1997 Schwarz, Roger. The Skilled Facilitator: Practical Wisdom for Developing Effective Groups, Second Edition, Jossey-Bass, 2003. Weisbord, Marvin. Productive Workplaces Revisited, Jossey-Bass/Wiley, 2004 © EBG Consulting, 2012 22 email mary@ebgconsulting.com twitter mbgorman about EBG www.ebgconsulting.com © EBG Consulting, 2012 23 EBG’s agile services New Training Solutions Discovering Product Needs for Agile Delivery and Discover to Deliver: Agile Analysis Practices www. ebgconsulting.com - info@ebgconsulting.com © EBG Consulting, 2012 24 © EBG Consulting, 2012. All rights reserved. www.ebgconsulting.com Mary Gorman| mary@ebgconsulting.com | twitter/mbgorman 8