The Business Value Of Online Communities


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This presentation outlines the business value of online communities and social software.

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  • And… business users… just like you and me… all seem to be asking the same question… Why can’t we use the same, easy to use Web 2.0 tools that we have at home… in the office?At home… we can upload video’s to YouTube… add our pictures to Flickr… create new business connections on Linked-In or share our thoughts using blogs or “tweeting” on Twitter.Why can’t we do this at work?
  • But… most difficult of all is trying to manage a successful company without the right tools, the right people and the right culture.Many organizations today… still struggle with isolated knowledge workers, limited understanding of organizational expertise and a lack of accepted best practices. Information barriers hamper productivity, decrease employee awareness and cripple the pace of innovation by duplicating efforts. This is where I see online social software playing a HUGE role in many organizations – not only inside the company, but outside too.
  • But… we didn’t stop there… for the consultants and professional service firms out there… We also provide a free online community playbook… a step by step guide… for building successful online business communities.Our “Community Playbook” is consists of five keysections… or building blocks… and each section is chalked full… of helpful tips, tricks and best practices.It is truly… a recipe for success.
  • We also provide support for existing enterprise and legacy applications that reside in almost every company. From LDAP synchronization… to “out of the box” widgets for sharing data with Microsoft SharePoint, and leading consumer applications like Twitter.IGLOO’s Open API also allows for custom integrations with almost any 3rd party application.
  • The Business Value Of Online Communities

    1. 1. IGLOO In the Cloud<br />Business Social Networking made easy<br />Corporate Presentation - September 2010<br /><br />
    2. 2. Company ProfileA little about us<br />IGLOO Software<br /><ul><li>Founded in 2008
    3. 3. Canadian company
    4. 4. Funded by the largest bank in Canada</li></ul>Develop & host business communities<br /><ul><li>Cloud-only, no on-premise offerings
    5. 5. Powered by Web 2.0 technology
    6. 6. Feature-rich suite
    7. 7. Social yet secure
    8. 8. Award-winning</li></ul>Some of our awards:<br />
    9. 9. Company ProfileA little about us<br />Some of our customers:<br />Social Enterprise Solutions<br /><ul><li>Intranets
    10. 10. Extranets
    11. 11. Document Storage
    12. 12. Portals
    13. 13. Project Management
    14. 14. Websites</li></ul>3<br />
    15. 15. The Web 2.0 PhaseMoving from content “consumers” to “creators”<br /><ul><li>In a phase the experts call Web 2.0 – it’s all about two way communication!
    16. 16. Made popular by consumer tools like Facebook, LinkedIn and Twitter.
    17. 17. Characterized by free, easy to use publishing tools that allow us to collaborate, network and share in our personal lives.</li></ul>Web 2.0<br />
    18. 18. Everybody’s Moving to the CloudNo hardware or software required<br />Faster Deployment<br />Up and running in days not months<br />Better Performance<br />The cloud adjusts to your <br />performance needs to <br />automatically manage spikes <br />in your business<br />Rental Model<br />Lower startup costs – no <br />software/hardware to buy<br />Better Service<br />45-60 day upgrade <br />and maintenance cycles<br />Higher Availability<br />99.5% availability – Guaranteed!<br />Access at Anytime, <br />and From Anywhere<br />Cloud computing is "always on" - <br />day or night, from any browser, <br />desktop or mobile device around <br />the globe, 24x7<br />Go Green<br />- Eliminate the need for<br /> on-premise hardware.<br />-Reduce server room <br /> electric consumption.<br />-Get rid of under utilized <br /> machines and servers<br />5<br />
    19. 19. A new way of working is emergingBusiness is becoming more social<br />Business is both a personal and social activity...<br />Companies don’t build products, do deals<br />or make service calls…people do!<br />Finally, technology solutions that work the way I do!<br />Information<br />People<br />6<br />Activities<br />
    20. 20. Employees Want Better ToolsAt work, on the road and at home<br />Tell me again… why I can’t use the same easy to use Web 2.0 tools I have at home… in the office?<br />
    21. 21. All Social Tools are Not EqualDo you know the difference?<br />Consumer<br />Social Tools<br />Business<br />Social Tools<br /><ul><li>It’s fun
    22. 22. It’s free
    23. 23. It’s all about you
    24. 24. It’s your choice
    25. 25. It’s your data…or is it?
    26. 26. It’s for work
    27. 27. It’s cost effective
    28. 28. It’s for the company
    29. 29. It’s governed
    30. 30. It’s secure & brandable
    31. 31. It must work nicely with other applications</li></li></ul><li>What We DoDevelop communities for your social enterprise<br />We help organizations design, build and deploy successful online business communities to improve individual & team productivity.<br />Partner Portal<br />BoardRoom<br />Marketing<br />Community<br />Internal business communities <br /><ul><li>Enterprise intranets
    32. 32. Departmental intranets
    33. 33. Board rooms
    34. 34. Committees
    35. 35. Project spaces
    36. 36. Deal rooms</li></ul>External business communities <br /><ul><li>Websites
    37. 37. Customer Portals
    38. 38. Alumni networks
    39. 39. Partner Portals
    40. 40. Member-based communities</li></ul>ServicesCommunity<br />Departmental Intranet<br />DevelopersCommunity<br />
    41. 41. Our Value PropositionCreating business connections – inside and out<br />Online communities create powerful connections between people, information and processes throughout your entire company. Use these connections to build corporate capacity for real competitive advantage.<br />The capacity of 1000’s of knowledge workers to innovate is far greater than that of a few executives.<br />
    42. 42. Community Solutions for BusinessThe Social Enterprise<br />
    43. 43. Three Product EditionsChoose the package that’s right for you<br />Starting at $199/month<br />Ideal for:Pilot projects, not-for-profits, small businesses, limited budgets, academic, short term projects<br />Starting at $599/month<br />Ideal for:SME's, departmental deployments, business units, project teams, customer and partner portals, websites<br />Starting at $999/month<br />Ideal for:Company-wide deployments, global 1000, large associations, government agencies, networks, intranets, extranet<br />
    44. 44. “Out-of-the-Box” TemplatesStart faster – with a bigger impact<br />Solution Templates<br />Application Templates<br /><ul><li>Websites
    45. 45. Intranets
    46. 46. Customer Portals
    47. 47. Partner Portals
    48. 48. Classroom/e-learning
    49. 49. Research
    50. 50. Document Management
    51. 51. Blogs
    52. 52. Forums
    53. 53. Projects
    54. 54. Wiki Pages
    55. 55. Custom</li></li></ul><li>Corporate DashboardsMimicking the way companies work<br />Teams Dashboards<br />Personal Dashboard<br />Enterprise Dashboard<br />
    56. 56. Community PlaybookTips & tricks for community builders<br />An online community for community builders. Consists of:<br /><ul><li>Methodologies
    57. 57. SOP’s
    58. 58. Best practices
    59. 59. Experts
    60. 60. Polls
    61. 61. Whitepapers</li></li></ul><li>Technology & Key Features<br />
    62. 62. Feature SetA complete integrated suite<br />Business Communities<br /><ul><li>Cloud computing
    63. 63. Web 2.0
    64. 64. SaaS
    65. 65. Easy to Use
    66. 66. Mobile Ready
    67. 67. Secure </li></ul>Content Management<br />Team Collaboration<br />Web Publishing<br />Social Networking<br />Find, manage, store and share your corporate knowledge and information securely in your online community.<br />Facilitate effective collaboration and communication around your key organizational assets.<br />Promote and empower business critical relationships across your entire team or organization.<br />Promote and empower business critical relationships across your entire team or organization.<br />Your IGLOO Community<br />Administration, Widgets, API<br />
    68. 68. Template Layer<br />Drag-and-Drop Widget Layer <br />Technology PlatformScalable, extensible, configurable<br />Interface Layer<br />Application Layer <br />Social<br />- My Feeds<br />- My Dashboard<br />- Personal Profiles<br />- Connections<br />- Messaging<br />- Wall<br />- Status<br />Content<br />- Document Mgmt<br />- Version Control<br />- Reserve<br />- Check In/Check Out<br />- File Management<br />- File Organizing<br />- Multiple Views<br />- Email Notifications<br />- RSS Syndication<br />- Permissions<br />- Search<br />- Desktop Integration<br />Collaboration<br />- Broadcast<br />- Forums<br />- Wikis<br />- Blogs<br />- Rating<br />- Commenting<br />- Tagging<br />- Messaging<br />- Calendar<br />- Meetings<br />Admin<br />- Invitations<br />- Group Management<br />- Wallpaper Theme<br />- Permissions<br />- Configurations<br />- Reporting<br />- Statistics<br />API Layer <br />Database Layer <br />
    69. 69. Mobile ReadyRoad warrior friendly<br /><ul><li>Access your community from anywhere, at any time
    70. 70. In the office
    71. 71. On the road
    72. 72. At home
    73. 73. Browse & search community content
    74. 74. Post blog articles, forum topics & event listings
    75. 75. Message community members
    76. 76. Upload pictures, videos
    77. 77. Follow content and contributions
    78. 78. Browse documents and folders</li></ul>iPhone<br />Tablet<br />BlackBerry<br />
    79. 79. Leverage & ExtendYour existing technology investments<br />Office Applications<br />Enterprise Applications<br />Web browsers<br />Email Clients<br />
    80. 80. Professional ServicesYou are not alone, we can help<br />Service Packages:<br />Jump StartConsulting, Design & Build<br />Self StartConsulting, Design & Build<br />Quick StartConsulting, Design & Build<br />Customer Support:<br />Self Service Portal<br />Bronze Support<br />Optional Modules:<br /><ul><li>Authentication/LDAP
    81. 81. BlackBerry Client
    82. 82. Desktop Client
    83. 83. Domain Mapping
    84. 84. Ecommerce Gateway
    85. 85. Microsoft SharePoint Widget
    86. 86. Widget
    87. 87. Silver Support
    88. 88. Gold Support</li></li></ul><li>Some of the largest companies in the world rely on IGLOO Software to power their online business communities.<br />We hope you are next!<br />
    89. 89. Start your 15 Day Premium Trial today:<br /><br />1.877.ON IGLOO<br /><br />