1. What does “One Call Resolution” mean?

2. “Somebody help us!”
“Thank God you have arrived! Can we board?”
“Sorry, we are not authorized to help you, but perhaps another boat will
arrive”

3. “Can you help us resolve our issue?”
“We are sorry, however our department doesn’t handle that.”
“Let us transfer you to another department. Please hold.”

4. “Can you help us?”
“Sure we can! Hop on board!”
“Great! Thanks!”
“You have resolved our issue! You saved us!”