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Business strategy for FM Professional_1 Business strategy for FM Professional_1 Presentation Transcript

  • Training ProgramonLeadership &Business StrategyForFM Professionals.Prepared & Presented By :Mr. Deepak Sahoo
  • Day Plan @ 9th March 2013 Lunch Break Strategic Gap (12.30 PM – 1.00 PM) (2.15 PM – 2.30 PM) Change Branding & CRM Leadership Business Strategy & O&M Opportunity for Competitor Segment FM Industry Strategy Analysis Improvement Part - 1 Part - 2 Part - 3 Kindly put your mobile in Silent or Vibrate Mode.Prepared by :- Mr. Deepak Sahoo , Consultant A1
  • Agenda FM industries – Origin. Key challenges for Facilities Manager Market share and global Market Middle East and Qatar FM Industry Change & Leadership. Business Strategy Strategies for O&M Segments, Marketing, Branding CRM, Data Security & Competitor Analysis. Potential and Risk Management.Prepared by :- Mr. Deepak Sahoo , Consultant A2
  • Part – 1 - AAboutFM Industry& Future Growth.Prepared & Presented By :Mr. Deepak Sahoo
  • Define FM.FM is an interdisciplinary field primarily devoted tothe maintenance and care of commercial orinstitutional buildings, such as hospitals, hotels,office complexes, arenas, schools or exhibitioncenters.However, there are differences in definition of FMdepending on different regions around the world.Prepared by :- Mr. Deepak Sahoo , Consultant 01
  • Building Services vs. FM Building Services Facility Management or Facilities ManagementFacility Management tends to mean the management of a facility, for example ahospital or office complex, whereas Facilities Management refers to a broaderrange of activities. Facilities Management is generally interpreted as FM in theUS, Australia, UK and across much of Europe. Where as in APAC & MENA regionmost of the peoples calls Building Services rather facilities management (FM). But the trends are changing rapidly.Prepared by :- Mr. Deepak Sahoo , Consultant 02
  • What is Facilities Management ?According to the International Facility Management Association (IFMA),facility management is: “A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, processes and technology.”The European facility management association (EuroFM ) uses theEN15221 definition. Which was provided by the European Committee forStandardisation (CEN, French: Comité Européen de Normalisation). "(the) integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities." Source :- http://en.wikipedia.org/wiki/Facility_managementPrepared by :- Mr. Deepak Sahoo , Consultant 03
  • ISO Standards for Facilities Management. Currently a project is underway to develop an ISO standard that defines FM on a global level which is being led by the British Standards Institute represented by Stan Mitchell, former chairman of BIFM and Global FM. The ISO Standard for FM Industries expected to release before 2015. Some of the Asset management company currently using PAS – 55. The standard was originally produced in 2004 by a number of organizations under the leadership of the Institute of Asset Management (IMA) and was released in Dec 2008 as PAS 55:2008 Source :- wikipediaPrepared by :- Mr. Deepak Sahoo , Consultant 04
  • Transformation of offices Offices in 1970’s Vs. Today officesPrepared by :- Mr. Deepak Sahoo , Consultant 05
  • FM Origins The Association of Facilities 1986 |Management (AFM), now the British Institute of Facility Management (BIFM) 2009 | IFMA redefines CompetenciesRobert PropstInventor of Action Office. 1986 | IFMA Defines FM job responsibilities1960 | Herman Miller Research Corporation 1982 | IFMA 1991 | IFMA Defines Competencies FM 1978 | FMI 2008 | PAS 55 : 2008 from Institute of Asset Management 1980 | NFMA 1987 | Japan Facility Management Promotion Association (JFMA) Prepared by :- Mr. Deepak Sahoo , Consultant 06
  • FM Origin - Details In 1960 Herman Miller created the Herman Miller Research Corporation under direction of Robert Propst; the inventor of the Action Office that evolved into the cubicle office furniture system. In 1978, Herman Miller Research Corp. hosted the conference “Facility Influence on Productivity". The Facility Management Institute (FMI) was formed. In 1980, the National Facility Management Association (NFMA) was organized in the U.S., largely from the Herman Miller Action Office user group. FMI provided first NFMA staff. In 1982, facility managers from Canada became members of NFMA and the name was changed to International Facility Management Association (IFMA).Prepared by :- Mr. Deepak Sahoo , Consultant 07
  • FM Origin - Details In 1986, IFMA Released First Official Statement on Facility Management and defines FM job responsibilities. In 1986, the Association of Facilities Management (AFM), now the British Institute of Facility Management (BIFM), was founded in the United Kingdom. In 1987, the Japan Facility Management Promotion Association (JFMA) was established in Japan. In 1991, IFMA Defines Competencies. Institute of Asset Management (IMA) had released PAS 55:2008 in in Dec 2008 which was originally produced in 2004. In 2009, IFMA Redefines Competencies. Currently a project is underway to develop an ISO standard that defines FM on a global level. This project is being led by the British Standards Institute represented by Stan Mitchell, former chairman of BIFM and Global FM which is expected to come before 2015.Prepared by :- Mr. Deepak Sahoo , Consultant 08
  • Competency area defined by IFMA.1. Communication : - Communication plan and processes for both internal and external stakeholders.2. Emergency Preparedness and Business Continuity :- Emergency and risk management plans, procedures.3. Environmental Stewardship and Sustainability:- Sustainable management of built and natural environments.4. Finance and Business :- Strategic plans, budgets, financial analyses, procurement5. Human Factors:- Healthful and safe environment, security, FM employee development.6. Leadership and Strategy:- Strategic planning; organize, staff and lead facility organization7. Operations and Maintenance:- Building operations and maintenance, occupant services.8. Project Management:- Oversight and management of all projects and related contracts9. Quality:- Best practices, process improvements, audits and measurements10. Real Estate and Property Management:- Real estate planning, acquisition, disposition.11. Technology:- Facility management technology, workplace management systems.Prepared by :- Mr. Deepak Sahoo , Consultant 09
  • Target Audience for FM Industry. Retail & Big Manufacturing Shopping IT & BPO Corporate Companies malls House Banks & Real Estate College Financial SEZ companies Universities Companies Convention Large Ports & Museum center Hotels AirportsPrepared by :- Mr. Deepak Sahoo , Consultant 10
  • Fast Facts : FM Global Construction 2020 report which was sponsored by PwC and carried out by Global Construction Perspectives and Oxford Economics predicts that global construction will grow by 67% from USD 7.2 trillion to USD 12 trillion annually by 2020 In Middle East and North Africa (MENA) region a total of USD 4.3 trillion is forecast to be spent on construction in the region over the next decade, representing growth of 80% to 2020. In the decade from 2010 to 2020 the average construction growth will be 13 % on year to year basis in GCC region. According to Global Industry Analysts research report the global market for FM outsourcing is projected to touch US$394.7 billion by 2017. It has been estimated that the initial development cost of a facility is only 20% of the total money spent across the lifetime of a building with FM and maintenance making up the remaining 80%.Prepared by :- Mr. Deepak Sahoo , Consultant 11
  • Fast Facts : FM In 2012; the outsourced FM sector in the GCC region reached a value of USD10 billion, according to a study conducted by Arab Business Review. Markets such as Qatar, Libya and Algeria will finance most of their own investment from oil and gas revenues and Qatar will be the fastest growing market around the world. Qatar will spend over 150 billion USD for developing rail, roads, water and other infrastructure in preparation for hosting the 2022 FIFA World Cup. The Outsourced FM industry will grow at 22% in Qatar where as in GCC 18%, globally 13% and less than 4.1% growth in mature markets such as Japan & North America.Prepared by :- Mr. Deepak Sahoo , Consultant 12
  • Upcoming Infrastructure projects in Qatar New Doha Port, Cost $ 7.4 bn, 2016 Hamad international Airport, Cost $ 17.5 bn, 2015. Lusail City, Cost $ 45 bn, 2020 Stadiums (9 Numbers), $ 4 bn, 2015 to 2019 IRDIS, $ 2.5 bn, 2018 Msheireb, $ 6.4 bn. 2016 Al-Waab City, $ 2 bn. 2015 Doha festival City, $ 1.6 bn. 2016 Integrated Rail Project, $ 36 bn., 2019Apart from this near about $ 3 bn. will be spend by QP, Qatar Govt, 17public sectors companies for their headquarters and other offices. Source :- Gulf times; Dated 28th Feb 2013Prepared by :- Mr. Deepak Sahoo , Consultant 13
  • FM Industry : Organized Vs. Unorganized 14% Organise Unorganised 86% Source :- AMA Research StudyPrepared by :- Mr. Deepak Sahoo , Consultant 14
  • Size of Companies in FM Industries. 1% 2% 1 to 20 employees 4% 12% 20 to 50 Employees 50 to 200 Employees 200 to 500 Employees 81% 500 + Employees Source :- Annual Business Enquiry, 2011 Note :- Numbers don’t sum due to rounding.Prepared by :- Mr. Deepak Sahoo , Consultant 15
  • Various Segments in FM Industries. Property services FM Cleaning Services services FM Industry Segment Support Security services services Catering servicesPrepared by :- Mr. Deepak Sahoo , Consultant 16
  • Sub Segments of Property Services Building Pest MEP Maintenance (Civil) IT Control Damage Control Landscaping PROPERTY SERVICESPrepared by :- Mr. Deepak Sahoo , Consultant 17
  • FM Industry SegmentThe FM industry is comprised of six main service types: Property services include maintenance of buildings, climate systems, electrical and mechanical services, information technology and communication systems, landscaping, damage control and pest control. Cleaning services include traditional cleaning of offices, factories, hospitals, transport hubs and specialized cleaning of windows. Security services include manned guarding and installation and maintenance of electronic surveillance systems. The market for security services is considered fairly consolidated. Catering services include the operation of canteens and concessions for customers. The market for catering services is considered fairly consolidated. Support services include the operation of call centers, reception and mail room services within a client’s facilities, but exclude temporary staffing services where the provider does not manage the temporary staff. FM (Consulting )services include such as on-site management of FM, change management, space management and consulting.Prepared by :- Mr. Deepak Sahoo , Consultant 18
  • Market Share of each Segments in FM. 2% Property services 11% cleaning services 34% 15% security services catering services 15% support services 23% FM services Source :- Market Intelligence Report 2011Prepared by :- Mr. Deepak Sahoo , Consultant 19
  • Types of Service Providers in FM. Only provide Provide more Provide all 6 one segment than 2 segments or Sub segments services. segment services. services. IntegratedSingle Bundled FM (IFM)service service serviceproviders providers providers.Prepared by :- Mr. Deepak Sahoo , Consultant 20
  • Evans ratio in FM industryA Detailed study by School of Construction Management andEngineering, Observed "Evans ratio" in building Service segment waspractically impossible to reproduce the 1:5 ratio and being approximately1:0.4 1: 0.4"If the initial construction costs of a building is 1, then itsmaintenance and operating costs (salary of people included) overthe years is 0.2 to 0.4. where as from company to company it canvary another 10 to 30%. Source :- wikipediaPrepared by :- Mr. Deepak Sahoo , Consultant 21
  • FM :: Who is a facilities manager?The description of a FM manager varies depending on the region of theworld in which you work, given that there are various definitions. Thevarious areas facilities managers work in :- People Management  Environmental Issues Working with Suppliers and  Space Management Specialists  Procurement Property Portfolio Management  Risk Management Building Fabric Maintenance  Financial Management Managing Building Services  Quality Management Managing Support Services  Information Management Project Management Customer ServicePrepared by :- Mr. Deepak Sahoo , Consultant 22
  • Role of Facilities Manager Building automation systems  Fire alarm systems,  Meeting room management extinguishers Fire protection Business continuity planning and safety, Smoke/heat  Office space planning, layout, detectors , Sprinkler systems and furniture placement Cleaning  Grounds maintenance and  Pest control Control of Substances horticulture Hazardous to Health  Photocopying Corrective  Heating, ventilating, air  Pressure systems maintenance/Reactive repairs conditioning and refrigeration  Help desk, Reception  CMMS,CAFM,PM, CBM Daily inspection of escape maintenance routes and fire exits  Industrial hygiene, including indoor air quality  Safety Rules for Contractors Disabled Access , Disaster recovery  Lease Negotiations  Security, Car Parking, CCTV & Access Control Display Screen Regulations  Lifting equipment  Specifying, tendering and Dry risers  Lightning conductors contracts negotiation Electrical portable appliances  Mail Room  Vending and fixed wiring  Man safe systems (window  Waste management Environmental Issues cleaning, roof access, etc)  Work equipmentPrepared by :- Mr. Deepak Sahoo , Consultant 23
  • Key Challenges and Developments in FMA. Which one of these issues do you think should be at the top of everyfacility Managers Agenda ? 1. Achieving cost & energy efficiency throughout the operation and maintenance of an asset. 2. Improving Quality of service. 3. Improving safety at all areas. 4. Improving and maintaining customers satisfactions. 5. All the above. ALL THE ABOVE 77% 0% 20% 40% 60% 80% 100%Prepared by :- Mr. Deepak Sahoo , Consultant 24
  • Key Challenges and Developments in FMB. Which one of these key Challenges you are facing in FMindustry ? 1. Unavailability of Skilled Manpower. 2. Lack of quality conciseness. 3. Higher attrition rate. 4. More competitive environment 5. Lack of Standards and SOP. 6. All the above ALL THE ABOVE 26%UNAVAILABILITY OF SKILLED MANPOWER. 38% 0% 5% 10% 15% 20% 25% 30% 35% 40%Prepared by :- Mr. Deepak Sahoo , Consultant 25
  • Key Challenges and Developments in FMC. Is there any area where you or your team needs moretraining? 1. Operation & Maintenance 2. Soft skill & Communication 3. Contracting & Customer relationship 4. Business Strategy & Change Management BUSINESS STRATEGY & CHANGE MANAGEMENT 54% OPERATION & MAINTENANCE 22% 0% 10% 20% 30% 40% 50% 60%Prepared by :- Mr. Deepak Sahoo , Consultant 26
  • Key Challenges and Developments in FMD. Do you read any magazine related to FM industries ? 1. YES 2. NONO 59% 0% 10% 20% 30% 40% 50% 60% 70%Prepared by :- Mr. Deepak Sahoo , Consultant 27
  • Key Challenges and Developments in FME. Do you belong to any associations related to FM? 1. IFMA – International Facility Management Association 2. APFM – Association of Property & Facility Managers 3. MEFMA – Middle East Facility Management Association 4. EuroFM - European Facility Management Association 5. Others 6. I don’t belong to any associationsI DON’T BELONG TO ANY ASSOCIATIONS 64% IFMA 17% 0% 10% 20% 30% 40% 50% 60% 70%Prepared by :- Mr. Deepak Sahoo , Consultant 28
  • Take your career to next level Certified Facility Manager® (CFM) Eligibilities – Bachelor degree with 4 Years or Post-secondary Education with 8 years in FM industries. Cost - Approximately 2500 USD Facility Management Professional (FMP) Eligibilities – Any Graduate Professionals involved in FM Domain Cost - Approximately 1000 USD Sustainability Facility Professional (SFP) Eligibilities – Any Graduate Professionals involved in FM Domain At least 2 years. Cost - Approximately 2000 USDPrepared by :- Mr. Deepak Sahoo , Consultant 29
  • Part – 1 BChange&Leadership stylePrepared & Presented By :Mr. Deepak Sahoo
  • The Story of Eagle The Story of Eagle…Prepared by :- Mr. Deepak Sahoo , Consultant 30
  • The Story of Eagle continues… The eagle has the longest life-span of its’ speciesPrepared by :- Mr. Deepak Sahoo , Consultant 31
  • The Story of Eagle continues…It can live up to 70 years But to reach this age, the eagle must make a hard decisionPrepared by :- Mr. Deepak Sahoo , Consultant 32
  • The Story of Eagle continues…In its’ 40’s Its’ long and flexible talons can no longer grab prey which serves as food.Prepared by :- Mr. Deepak Sahoo , Consultant 33
  • The Story of Eagle continues… Its’ long and sharp beak becomes bentPrepared by :- Mr. Deepak Sahoo , Consultant 34
  • The Story of Eagle continues… Its’ old-aged and heavy wings, due to their thick feathers, become stuck to its’ chest and make it difficult to fly.Prepared by :- Mr. Deepak Sahoo , Consultant 35
  • The Story of Eagle continues… Then, the eagle is left with only two options: die or go through a painful process of change which lasts 150 days.Prepared by :- Mr. Deepak Sahoo , Consultant 36
  • The Story of Eagle continues… The process requires that the eagle fly to a mountain top and sit on its’ nestPrepared by :- Mr. Deepak Sahoo , Consultant 37
  • The Story of Eagle continues… There the eagle knocks its’ beak against a rock until it plucks it out The eagle will wait for a new beak to grow back and then it’ll pluck out its’ talonsPrepared by :- Mr. Deepak Sahoo , Consultant 38
  • The Story of Eagle continues… When its’ new talons grow back, the eagle starts plucking its’ old-aged feathersPrepared by :- Mr. Deepak Sahoo , Consultant 39
  • The Story of Eagle continues… And after five months, the eagle takes its’ famous flight of rebirth and lives for ... 30 more yearsPrepared by :- Mr. Deepak Sahoo , Consultant 40
  • Why Change ! Many times, in order to survive; we have to start a change process. Sometimes need to get rid of old memories, habits and other past traditions. Organizational change is needed in order to align the company with changing business environment. Due to External Factors Due to Internal Factors Market volumes, changing product Skills of employees, present plant profile, competition on price and variety, technologies with respect to future segment, product specifications, change product specifications driven by in business environment driven by customers, level of productivity, government Policies etc. Quality, cost and morale of employees.Prepared by :- Mr. Deepak Sahoo , Consultant 41
  • Kaizen Thinking !Leaders are most important for bringingchange in an organization.Environment makes people !If environment changes, people change.Prepared by :- Mr. Deepak Sahoo , Consultant 42
  • The Change Process The change process starts by  Demonstrated change in the management.  Setting up a new management system and process that reflects new approach and mind set.  Implementing, achieving and sustaining activities in line with new mindset Process of PLAN SHARE UNDERSTAND change start Management creates Share with Employees understandpolicy and provides the employees the vision of vision and mission. ManagementPrepared by :- Mr. Deepak Sahoo , Consultant 43
  • Change Factor and It’s Outcomes. Action Skills Resource plan Rewards Confusion Action Vision Resource plan Rewards Anxiety Action Vision Skills plan Rewards Frustration Vision Skills Resource Rewards No Start Action Vision Skills Resource plan Slow Change Action Vision Skills Resource plan Rewards ChangePrepared by :- Mr. Deepak Sahoo , Consultant 44
  • Team & Leadership. A collection of A Team Leader A group of guys Peoples and some peoples A team is a collection of people related to one another who share a common objective and work in a collaboration with one another to achieve a common target.Prepared by :- Mr. Deepak Sahoo , Consultant 45
  • Types of Leadership.1. Autocratic Style.2. Consultative Style.3. Participative Style.4. Laissez-Faire Style.5. Bureaucratic Leader.6. Neurocratic Leader.7. Paternalistic Style.8. Sociocratic Style.9. Situational Style.10. Transformational StylePrepared by :- Mr. Deepak Sahoo , Consultant 46
  • Types of Leadership style in details..Type 1. Autocratic Style - Autocratic type of leader is called an Autocrat. He does not consult hissubordinates (followers). He takes all the decisions by himself. He also takes full responsibility for hisdecisions. The subordinates must obey him without asking any questions.Type 2. Consultative Style :-Consultative type of leader has an open mind. He encourages his subordinates togive their suggestions and comments. If these suggestions and comments are good, then he will accept them.So this leader consults his subordinates before taking a decision. However, the final decision is taken by theleader. Therefore, he takes full responsibility for his decision.Type 3. Participative Style :-Participative type of leader encourages his subordinates to take part in decisionmaking. The final decision is not taken by the leader himself. It is taken by the group (team), i.e. by the leaderand his subordinates. The leader gives his subordinates full scope for using their talents. He is loyal to them.Therefore, they are loyal to him. They obey his orders willingly. They have a genuine (real) respect for him.Type 4. Laissez-Faire Style: -Laissez-Faire style of leader is passive. He only acts as a contact man. Heprovides information and resources to his subordinates. He believes that the subordinates will work best ifthey are left alone. Therefore, he gives them complete freedom to take their own decisions. He allows them toplan and organize their own work. He allows them to set their own goals and to solve problems on their own.Type 5. Bureaucratic Leader :- Bureaucratic leader follows all the rules and formalities of the organization.He does not believe in new ideas. He wants his subordinates to follow all his orders. This leadership styleresult in red tapism and unwanted paper work.Prepared by :- Mr. Deepak Sahoo , Consultant 47
  • Types of Leadership style in details..Type 6. Neurocratic Leader :- Neurocratic leader is highly a task oriented one. He wants to get thework done at any cost. He gets very upset if there is any failure. He is very emotional, sensitive andeccentric. He does not consult his subordinates in decision making. He takes his own decisions.Type 7. Paternalistic Style :- Paternalistic style of a leader creates a family atmosphere in theorganization. He acts just like a parent of his subordinates. He advises, guides and helps hissubordinates with their personal problems. This style of leadership will be successful in a smallorganization having a very few employees and only one leader.Type 8. Sociocratic Style :- The sociocratic leader tries to run the organization just like a SocialClub. He gives less importance to production and more importance to friendship. That is, he tries tokeep his subordinates very happy. So, he creates a warm and good social environment.Type 9. Situational Style :- Situational type of leader uses different styles in different situations.That is, he changes his style according to the situation. Sometimes he will be autocratic, orconsultative, or participative, etc. Now-a-days, most managers use this style of leadership.Type 10. Transformational Style :-The transformational leadership style depends on high levels ofcommunication from management to meet goals. Leaders motivate employees and enhanceproductivity and efficiency through communication and high visibility. This style of leadershiprequires the involvement of management to meet goals. Leaders focus on the big picture within anorganization and delegate smaller tasks to the team to accomplish goals.Prepared by :- Mr. Deepak Sahoo , Consultant 48
  • Team Leader is the Eyes & Ears of TeamEvery team has a leader and members.A team leader……  First remove his Hat outside.  Has need for improvement  Sets targets for the team  Good communicator  Good coordinator  Works as a member  Resource person for the members  Understands team’s strengths and weaknesses  Has counseling skillsPrepared by :- Mr. Deepak Sahoo , Consultant 49
  • Leadership Game – Basic Rules• Finalize the team leader of each group & each group contain 5 or 7 persons.• Create a process for giving and receiving the balls in your Group.• You can’t pass the ball next to you.• The ball must return to the person who started with it.• The Ball Must travel through air.• The ball can’t rolled across the surface; e.g. floors, walls table chairs etc.Prepared by :- Mr. Deepak Sahoo , Consultant 50
  • Leadership Game – Basic Rules (Part-2) Creating a Product :- You are now going to create a product 1 Product = 8 Rounds of passing the ball in correct sequence. If you drop the ball you must start the round again.Prepared by :- Mr. Deepak Sahoo , Consultant 51
  • Watch the VideoPrepared by :- Mr. Deepak Sahoo , Consultant 52
  • Part – 1 Completed. Any Questions?Connect With Me @Mobile :- +974 – 3370 8982Email (w) :- dsahoo@mattcons.comEmail (p) : dksahoo2@gmail.comLinkedIn :- www.linkedin.com/in/dksahooSlideshare :- www.slideshare.net/dksahoo2Twitter :- www.twitter.com/DefyDeepakPrepared by :- Mr. Deepak Sahoo , Consultant END