Talk/Listen: Working
Better Together
D. Keith Robinson
!
http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014...
!
D. Keith Robinson
Principal Product Designer, Salesforce
@dkr / dkeithrobinson.com / dangerismyfristname.com
TALKING. LISTENING.
THE BEST TOOLS.
“Sometimes the most appropriate
technological solution is a person
talking to another person.”
- Robert Hoekman Jr
The Twe...
“Staying on top of the hard skills needed is a
necessity in the short term, but one of the best
ways to position yourself ...
“Getting the right people and the
right chemistry is more important
than getting the right idea.”
- Creativity, Inc.
From ...
“Infinite diversity in infinite
combinations...symbolizing
the elements that create
truth and beauty.”
- Commander Spock
THINGS TO PRACTICE
ASKING QUESTIONS
“Asking questions is at the heart of collaboration,
more so than any project management software or
process. And if you wa...
BEING PRESENT
ACTIVE LISTENING
“Don't talk a lot if you have high status.
People will assume you're competent
and when you talk, they will listen to you....
BEING OK WITH NOT
KNOWING
“I’ll think about it and
get back to you.”
BEING BLUNT(-ish)
POSITIVE
REINFORCEMENT &
BRUTAL HONESTY
Being, explicitly,
The Devil’s Advocate.
Related: http://online.wsj.com/news/articles/SB1000142405270230401760457944514087...
Open Skepticism
An idea I got from Carl Sagan.
“It seems to me what is called for is an
exquisite balance between two confl...
TEAM BUILDING &
RELATIONSHIPS
EXPERIMENTAL
ATTITUDE
OFFER TO HELP
PRACTICE SAYING
THANK YOU
THE YaYY! METHOD
or
Join, Invite & Wander
Related: https://yesand.squarespace.com/blog/2014/3/18/how-to-say-yes
MAKE TIME FOR THE
1-ON-1
THE WALK AND TALK
OFF SITES
PAIRING & SHARING
More: On Pairing
Some things to watch
out for…in yourself.
BIKESHEDDING
Parkinson’s Law of Triviality: http://en.wikipedia.org/wiki/Parkinson%27s_Law_of_Triviality
ASSERTING OPINIONS AS
INARGUABLE FACTS
DISCREDITING CRITICISM
SCOFFIN’
“Picard
management tip:
Don't scoff at
anything. You don't
know as much as
you think.”
!
- @PicardTips
SEAGULL FEEDBACK
“If you’re not in the arena, also
getting your ass kicked, I’m not
interested in getting your feedback.”
- Brené Brown
Fro...
ONE LAST THOUGHT.
Shoshin
(BEGINNER’S MIND)
More: Beginner's Mind
“Asking questions is at the heart of collaboration,
more so than any project management software or
process. And if you wa...
“In the beginner’s mind there are
many possibilities, in the expert’s
mind there are few.”
- Shunryu Suzuki
From: Zen Mind...
THANK YOU
D. Keith Robinson / @dkr
dkeithrobinson.com / dangerismyfirstname.com
!
http://www.slideshare.net/dkeithrobinson/...
Talk/Listen - AWDG May 2014
Talk/Listen - AWDG May 2014
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Talk/Listen - AWDG May 2014

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Stories, tips and advice on working well with others; taking advantage of diversity, giving and receiving better feedback, remote working, advice for designers working with engineers and vice versa, practical tips, tools and resources.

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Talk/Listen - AWDG May 2014

  1. 1. Talk/Listen: Working Better Together D. Keith Robinson ! http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014 Thursday, May 29, 2014 AWDG
  2. 2. ! D. Keith Robinson Principal Product Designer, Salesforce @dkr / dkeithrobinson.com / dangerismyfristname.com
  3. 3. TALKING. LISTENING. THE BEST TOOLS.
  4. 4. “Sometimes the most appropriate technological solution is a person talking to another person.” - Robert Hoekman Jr The Tweet from @rhjr: https://twitter.com/rhjr/status/464129645688799233
  5. 5. “Staying on top of the hard skills needed is a necessity in the short term, but one of the best ways to position yourself for success in the long term is to focus on the soft skills needed no matter what technology you are working with.” - Sean Blanda From: http://99u.com/articles/20696/you-dont-need-to-learn-to-code-other-truths-about-the-future-of-careers
  6. 6. “Getting the right people and the right chemistry is more important than getting the right idea.” - Creativity, Inc. From Creativity, Inc. by Ed Catmull (co-founder of Pixar) and Amay Wallace
  7. 7. “Infinite diversity in infinite combinations...symbolizing the elements that create truth and beauty.” - Commander Spock
  8. 8. THINGS TO PRACTICE
  9. 9. ASKING QUESTIONS
  10. 10. “Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone without the answers.” - Jason Santa Maria From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
  11. 11. BEING PRESENT
  12. 12. ACTIVE LISTENING
  13. 13. “Don't talk a lot if you have high status. People will assume you're competent and when you talk, they will listen to you.” - Marshall Scott Poole Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
  14. 14. BEING OK WITH NOT KNOWING
  15. 15. “I’ll think about it and get back to you.”
  16. 16. BEING BLUNT(-ish)
  17. 17. POSITIVE REINFORCEMENT & BRUTAL HONESTY
  18. 18. Being, explicitly, The Devil’s Advocate. Related: http://online.wsj.com/news/articles/SB10001424052702304017604579445140870078088
  19. 19. Open Skepticism An idea I got from Carl Sagan. “It seems to me what is called for is an exquisite balance between two conflicting needs: the most skeptical scrutiny of all hypotheses that are served up to us and at the same time a great openness to new ideas … If you are only skeptical, then no new ideas make it through to you … On the other hand, if you are open to the point of gullibility and have not an ounce of skeptical sense in you, then you cannot distinguish the useful ideas from the worthless ones.” Related: http://www.brainpickings.org/index.php/2012/05/23/carl-sagan-the-burden-of-skepticism/
  20. 20. TEAM BUILDING & RELATIONSHIPS
  21. 21. EXPERIMENTAL ATTITUDE
  22. 22. OFFER TO HELP
  23. 23. PRACTICE SAYING THANK YOU
  24. 24. THE YaYY! METHOD or Join, Invite & Wander Related: https://yesand.squarespace.com/blog/2014/3/18/how-to-say-yes
  25. 25. MAKE TIME FOR THE 1-ON-1
  26. 26. THE WALK AND TALK
  27. 27. OFF SITES
  28. 28. PAIRING & SHARING More: On Pairing
  29. 29. Some things to watch out for…in yourself.
  30. 30. BIKESHEDDING Parkinson’s Law of Triviality: http://en.wikipedia.org/wiki/Parkinson%27s_Law_of_Triviality
  31. 31. ASSERTING OPINIONS AS INARGUABLE FACTS
  32. 32. DISCREDITING CRITICISM
  33. 33. SCOFFIN’
  34. 34. “Picard management tip: Don't scoff at anything. You don't know as much as you think.” ! - @PicardTips
  35. 35. SEAGULL FEEDBACK
  36. 36. “If you’re not in the arena, also getting your ass kicked, I’m not interested in getting your feedback.” - Brené Brown From: Brené Brown: Why Your Critics Aren't The Ones Who Count
  37. 37. ONE LAST THOUGHT.
  38. 38. Shoshin (BEGINNER’S MIND) More: Beginner's Mind
  39. 39. “Asking questions is at the heart of collaboration, more so than any project management software or process. And if you want to truly collaborate, I’ve found you need to allow yourself to be someone without the answers.” - Jason Santa Maria From: https://the-pastry-box-project.net/jason-santa-maria/2014-march-15
  40. 40. “In the beginner’s mind there are many possibilities, in the expert’s mind there are few.” - Shunryu Suzuki From: Zen Mind, Beginner's Mind
  41. 41. THANK YOU D. Keith Robinson / @dkr dkeithrobinson.com / dangerismyfirstname.com ! http://www.slideshare.net/dkeithrobinson/talklisten-awdg-may-2014

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