IMPRESSION MANAGEMENT is how to
make a favorable impression, how to
perceive others and evaluate others
on the basis of;
Dress, make-up, hairstyle,
Manner and general behavior,
Opinion Conformity-agreeing with
someone else's opinion to gain his or her
approval; also a form of ingratiation.
Excuses-Explanations of a predicament-creating
event aimed at minimizing the
apparent severity of the predicament; is a
defensive IM technique.
Apologies-Admitting responsibility for an
undesirable event and simultaneously
seeking to get a pardon for the action; is a
defensive IM technique.
Self promotion-Highlighting one's best
qualities, downplaying one's deficits, and
calling attention to one's achievements; is a
self-focused IM technique.
Flattery-Complimenting others about their
virtues in an effort to make oneself appear
perceptive and likeable; is an assertive IM
Favors-Doing something nice for someone to
gain that person's approval; also a form of
Association-Enhancing or protecting
one’s image by managing
information about people and things
with which one is associated.
Acclaiming- Give enthusiastic
approval to subordinators and peers.
Effective Social Interaction?
Which type of person are you?
When I am in situation, I ask
myself what is the ideal person for
this situation, and how can I be
Ingratiation- This method consists of conforming to the
expectations of a specific group, opinion, or society. For
instance, a person using ingratiation might say that he likes
watching art house films when he actually doesn't
because he thinks it will make him sound smarter around
his new friends.
showing interest in the person
TACTICS OF IMPRESSION
Intimidation- Terrorization to gain the
attention and retain the attention it self.
Exemplificative -Doing more than you need
to in an effort to show how dedicated and
hard working you are.
Supplication – Appealing to achieve a goal.
Tips to Improve
Commit to the change you want to
Learn how to properly shake hands
Keep your body language open
Fake it until you feel it
Thin Slicing-People make fast decisions
and perform actions based on split-second
observation of thin information.
1) Need to know or need to avoid
2) First contact
I. Don’t hold back
II. Keep in Touch
I. In a group
II. Remembering names
4) Small talk
I. ..try to make them feel important
II. ..try to find some common ground
III. ..avoid inappropriate subjects
IV. ..means what you say
5) Be a good listener
I. Concentrate on what’s being said
II. Don’t just listen selectively
III. Keep an open mind