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Towards Shared Learning Services
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  • Performance impacts of yesterday’s initiatives are exhausted in effect improvements in workforce performance will be the next driver of competitive advantage
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Transcript

  • 1. Learning Shared ServicesCenter
    Concept
  • 2. Mission & Goals
    Mission
    Deliver innovative learning solutions that enable our organization to become a high performance business
    Scope
    Provision of performance consulting, learning management, content development and management services
    Function
    Enable managing Learning as a business process
    Goals
    Support corporate learning strategy and related processes
    Support Econcern Academy
    Set up and maintain learning & performance management
    Ensure learning content quality and access
    Enable just in time, just in place learning to accelerate organizational development
    Implement 70:20:10 informal learning
    29/05/2010
    Management Information Group
    2
  • 3. LSSC Model
    3
    Executive Sponsorship
    Priorities
    Timelines
    Governance & Budgeting
    Integrated learning approach and strategy
    Learning imperatives
    Patented Process, Technology, and Enabling Tools
    Global scalability
    Business results tied to learning
    LSSC
    Manage Learning as a Business
    Business
    Insight
    Full breadth of learning media
    Continuous improvement
    Enterprise Wide Data Correlated with Learning Data
    Predictability in learning development and delivery
    Transparency into learning function
    Reliable, high quality content development and delivery
    SLAs / Metrics
  • 4. Performance Centric Learning
    Employee, Business Partner, and Customer
    Suppliers
    Customers
    Performance-Centric Learning
    Knowledge
    Skills
    Behaviors
    Skills
    Integrated
    Managed
    Outsourced
    Sales
    Marketing
    Production and
    Non-Core Activities
    Supply Chain
    Reengineered
    Process
    Enabled
    Technology
  • 5. LSSC function: Manage Learning as a business
    Manage Learning as a business
    Contract
    management
    Vendor
    management
    5
    Clients
    (BUs)
    Learners
    (Employees)
    Operations
    SLAs
  • 6. LSSC Learning & Performance Support Environment
    6
    F.A.Qs and online discussions will support users.
    Business process information and system transactions will be documented and made available online.
    A training and practice environment will be available to the users to practice and further deepen their skills.
    Printed Job Aids for most common tasks and training materials from the expert-led training will support the user in their daily tasks.
    Users can access training materials, web-based training, online procedures,... from one single web portal.
    A help desk with Navision experts will help the users with any questions they have in the first weeks after go-live.
    Power users will support users at their respective locations. Also, regular expert calls will be held to answer open questions.
    On Line Reference will provide process overviews and detailed instructions to perform daily tasks
    29/05/2010
  • 7. Products
    7
  • 8. Services
    Learning consulting
    Learning Design & Content Development
    Content sourcing
    Learning Administration (LMS back office)
    Content Repository
    8
  • 9. LSSC Content Sourcing Services
    9
    Clear understanding of business objectives directing investment to the right learners with the right curriculum
    Strategic sourcing through qualified 3rd party content providers drives leveraged pricing and effective performance management
    content development using standard tools and methods
    eLearning delivery at scale blended with high-impact, application oriented instructor-led training
    Access to world-class branded content to create new, high-quality content on demand, at “off-the-shelf” prices
    Certification programs and measurement of business results from learning programs
    Multiple media learning development and delivery including specialty in product training, remote lab and simulation.
  • 10.
  • 11. Content Development Platform
    11
    Proficiency Level
    Delivery Method
    Description
    Technology
    Platform
  • 12. Learning Impact Measurement
    5

    Return on Investment
    4

    Business Results
    What’s the ratio of net
    3

    Application (generalized, group change)
    business results (in
    performance quantity, quality,
    2

    Learning (individual local change)
    5
    or cost saving) to the cost of
    ROI
    1

    Reaction
    the solution?
    0

    Design and Delivery status metrics
    4
    What is the change in
    Business
    Business
    targeted business results?
    Results
    Need
    Do participants
    3
    apply new
    Capability
    Capability
    behaviors? Does
    Status
    Requirements
    group performance
    change?
    Did participants learn?
    Does solution have
    planned individual
    2
    Human
    Human Performance
    impact?
    Performance Impact
    Requirements
    Do participants perceive
    value in the solution? Do
    they plan to implement?
    1
    Delivery Status,
    Performance
    Is solution implemented as
    Take
    -
    up,
    0
    Solution
    planned?
    Reaction
    Is solution delivered on
    -
    time, on
    -
    budget, with quality?
  • 13. Learning Impact Measurement Framework®
    © Bersin & Associates