Learning  Shared ServicesCenter<br />Concept<br />
Mission & Goals<br />Mission<br />Deliver innovative learning solutions that enable our organization to become a high perf...
LSSC Model<br />3<br />Executive Sponsorship<br />Priorities<br />Timelines<br />Governance & Budgeting<br />Integrated le...
Performance Centric Learning<br />Employee, Business Partner, and Customer<br />Suppliers<br />Customers<br />Performance-...
LSSC function: Manage Learning as a business<br />Manage Learning as a business<br />Contract<br />management<br />Vendor ...
LSSC Learning & Performance Support Environment<br />6<br />F.A.Qs  and online discussions will support users.<br />Busine...
Products<br />7<br />
Services<br />Learning consulting<br />Learning Design & Content Development<br />Content sourcing<br />Learning Administr...
LSSC Content Sourcing Services<br />9<br />Clear understanding of business objectives directing investment to the right le...
Content Development Platform<br />11<br />Proficiency Level<br />Delivery Method<br />Description<br />Technology <br />Pl...
Learning Impact Measurement<br />5 <br />–<br />Return on Investment<br />4 <br />–<br />Business Results<br />What’s the ...
Learning Impact Measurement Framework®<br />© Bersin & Associates<br />
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Towards Shared Learning Services

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  • Performance impacts of yesterday’s initiatives are exhausted in effect improvements in workforce performance will be the next driver of competitive advantage
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  • Transcript of "Towards Shared Learning Services"

    1. 1. Learning Shared ServicesCenter<br />Concept<br />
    2. 2. Mission & Goals<br />Mission<br />Deliver innovative learning solutions that enable our organization to become a high performance business<br />Scope<br />Provision of performance consulting, learning management, content development and management services<br />Function<br />Enable managing Learning as a business process<br />Goals<br />Support corporate learning strategy and related processes<br />Support Econcern Academy<br />Set up and maintain learning & performance management <br />Ensure learning content quality and access<br />Enable just in time, just in place learning to accelerate organizational development<br />Implement 70:20:10 informal learning<br />29/05/2010<br />Management Information Group<br />2<br />
    3. 3. LSSC Model<br />3<br />Executive Sponsorship<br />Priorities<br />Timelines<br />Governance & Budgeting<br />Integrated learning approach and strategy<br />Learning imperatives<br />Patented Process, Technology, and Enabling Tools<br />Global scalability<br />Business results tied to learning<br />LSSC<br />Manage Learning as a Business<br />Business <br />Insight<br />Full breadth of learning media<br />Continuous improvement<br />Enterprise Wide Data Correlated with Learning Data<br />Predictability in learning development and delivery<br />Transparency into learning function<br />Reliable, high quality content development and delivery<br />SLAs / Metrics<br />
    4. 4. Performance Centric Learning<br />Employee, Business Partner, and Customer<br />Suppliers<br />Customers<br />Performance-Centric Learning<br />Knowledge<br />Skills<br />Behaviors<br />Skills<br />Integrated<br />Managed<br />Outsourced<br />Sales<br />Marketing<br />Production and<br />Non-Core Activities<br />Supply Chain<br />Reengineered<br />Process<br />Enabled<br />Technology<br />
    5. 5. LSSC function: Manage Learning as a business<br />Manage Learning as a business<br />Contract<br />management<br />Vendor <br />management<br />5<br />Clients<br />(BUs)<br />Learners<br />(Employees)<br />Operations<br />SLAs<br />
    6. 6. LSSC Learning & Performance Support Environment<br />6<br />F.A.Qs and online discussions will support users.<br />Business process information and system transactions will be documented and made available online.<br />A training and practice environment will be available to the users to practice and further deepen their skills.<br />Printed Job Aids for most common tasks and training materials from the expert-led training will support the user in their daily tasks. <br />Users can access training materials, web-based training, online procedures,... from one single web portal. <br />A help desk with Navision experts will help the users with any questions they have in the first weeks after go-live.<br />Power users will support users at their respective locations. Also, regular expert calls will be held to answer open questions. <br />On Line Reference will provide process overviews and detailed instructions to perform daily tasks<br />29/05/2010<br />
    7. 7. Products<br />7<br />
    8. 8. Services<br />Learning consulting<br />Learning Design & Content Development<br />Content sourcing<br />Learning Administration (LMS back office)<br />Content Repository<br />8<br />
    9. 9. LSSC Content Sourcing Services<br />9<br />Clear understanding of business objectives directing investment to the right learners with the right curriculum<br />Strategic sourcing through qualified 3rd party content providers drives leveraged pricing and effective performance management <br />content development using standard tools and methods<br />eLearning delivery at scale blended with high-impact, application oriented instructor-led training<br />Access to world-class branded content to create new, high-quality content on demand, at “off-the-shelf” prices<br />Certification programs and measurement of business results from learning programs<br />Multiple media learning development and delivery including specialty in product training, remote lab and simulation.<br />
    10. 10.
    11. 11. Content Development Platform<br />11<br />Proficiency Level<br />Delivery Method<br />Description<br />Technology <br />Platform<br />
    12. 12. Learning Impact Measurement<br />5 <br />–<br />Return on Investment<br />4 <br />–<br />Business Results<br />What’s the ratio of net <br />3 <br />–<br />Application (generalized, group change)<br />business results (in <br />performance quantity, quality, <br />2 <br />–<br />Learning (individual local change)<br />5<br />or cost saving) to the cost of <br />ROI<br />1 <br />–<br />Reaction<br />the solution?<br />0 <br />–<br />Design and Delivery status metrics<br />4<br />What is the change in <br />Business<br />Business<br />targeted business results?<br />Results<br />Need<br />Do participants <br />3<br />apply new <br />Capability<br />Capability<br />behaviors? Does <br />Status<br />Requirements<br />group performance <br />change?<br />Did participants learn? <br />Does solution have <br />planned individual <br />2<br />Human <br />Human Performance<br />impact?<br />Performance Impact<br />Requirements<br />Do participants perceive <br />value in the solution? Do <br />they plan to implement?<br />1<br />Delivery Status, <br />Performance<br />Is solution implemented as <br />Take<br />-<br />up, <br />0<br />Solution<br />planned?<br />Reaction<br />Is solution delivered on<br />-<br />time, on<br />-<br />budget, with quality?<br />
    13. 13. Learning Impact Measurement Framework®<br />© Bersin & Associates<br />

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