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Integrated Service Management forzEnterprise will be key for Cloud success Danny Sabbah, GM, Tivoli Software 03/23/2011
Smarter Computing: System z Analyst Summit    IBM has been a leader in Service Management since    mainframes began shippi...
Smarter Computing: System z Analyst SummitMainframes customers have always needed high qualityService Management capabilit...
Smarter Computing: System z Analyst SummitGood Service Management on System z is key toproviding maximum flexibility and o...
Smarter Computing: System z Analyst Summit  With virtualization your System z provides proven  operational and cost effici...
Smarter Computing: System z Analyst SummitIntegrated Service Management (ISM) supportscustomers System z virtualized envir...
Smarter Computing: System z Analyst SummitISM provides unique capabilities and expertise targetedat helping optimize servi...
Smarter Computing: System z Analyst SummitISM as a progression can help you move to anoptimized business service delivery ...
Smarter Computing: System z Analyst Summit                                    University of Pittsburgh Medical Center jour...
Smarter Computing: System z Analyst SummitIntegrated Service Management (ISM) provides a holisticapproach to design, deliv...
Smarter Computing: System z Analyst SummitIBM’s ISM Domains provide an end-to-end lifecycleapproach for business service m...
Smarter Computing: System z Analyst SummitSelf-Service Provisioning will provide significantbusiness flexibility on System...
Smarter Computing: System z Analyst SummitIBM zEnterprise provides a new dimension in ServiceManagement for Virtualization...
Smarter Computing: System z Analyst SummitzEnterprise provides broadest architectural supportfor virtualization and cloud ...
Smarter Computing: System z Analyst SummitzEnterprise with Integrated Service Management providesbuilt-in virtualization s...
Smarter Computing: System z Analyst Summit ISM for zEnterprise supports federating services across multiple platforms with...
Smarter Computing: System z Analyst SummitFit-for-Purpose Private Cloud on zEnterprise producesdramatic reduction in costs...
Smarter Computing: System z Analyst SummitIntegrated Service Management for zEnterpriseProviding improved economics for he...
Smarter Computing: System z Analyst Summit               ISM for zEnterprise ensures service quality and               int...
Smarter Computing: System z Analyst Summit     Thank you!     ibm.com/smartercomputing20                                  ...
Smarter Computing: System z Analyst SummitTrademarks and disclaimersIntel, Intel logo, Intel Inside, Intel Inside logo, In...
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Transcript of "Integrated Service Management for zEnterprise will be key for Cloud success "

  1. 1. Integrated Service Management forzEnterprise will be key for Cloud success Danny Sabbah, GM, Tivoli Software 03/23/2011
  2. 2. Smarter Computing: System z Analyst Summit IBM has been a leader in Service Management since mainframes began shipping 45 years ago• IBM has provided Service Management on System z for years, including supporting virtualization and workload management• Integrated Service Management provides flexibility and agility in optimizing IT infrastructure• ISM and zEnterprise allow customers to better address cloud requirements "Its a mainframe model where things run together but in isolation. …You need reliability, security, auditing, privacy, data integrity, automation and full isolation..."* - Steve Mills, SWG, in CNET interview when asked about Cloud Computing 2 © 2011 International Business Machines Corporation 2
  3. 3. Smarter Computing: System z Analyst SummitMainframes customers have always needed high qualityService Management capabilities Virtualization service management capabilities have been available on mainframes since 1960sService Management Mainframe Support • Security RACF/Crypto • Provisioning VM • Accounting/Chargeback SMF • Workload Management MVS • Change Management SMP/E • Network Management Netview • Image management CMS/TSO3 © 2011 International Business Machines Corporation 3
  4. 4. Smarter Computing: System z Analyst SummitGood Service Management on System z is key toproviding maximum flexibility and operational efficiency Higher Utilization More Efficient Data Center Up to 100% CPU utilization Less power and cooling “Shared everything” architecture Less floor space Host thousands of mixed workloads Fewer parts to manage Increased Productivity Greater Reliability, Availability Efficient, rapid provisioning Built-in hardware redundancy Superior workload management Decades of RAS innovation Fewer parts to manage Capacity and Backup on Demand4 © 2011 International Business Machines Corporation 4
  5. 5. Smarter Computing: System z Analyst Summit With virtualization your System z provides proven operational and cost efficiency Economies of scale achieved with less resources, moving parts, and money, while delivering more compute capacity from system resourcesDramatic Simplification through Virtualization TCO Reductions with Cloud ComputingIBM’s Project Big Green System z consolidation IBM found cost comparisons for 100 virtual Linuxresults in 60-75% gross cost savings (5 yr TCO) servers to be cheaper with Private Clouds on z System % Unit Distributed z Linux ReductionSoftware 26,700 1,800 93%LicensesPorts 31,300 960 97%Cables 19,500 700 96%PhysicalNetwork 15,700 7,000 55%Connections 5 © 2011 International Business Machines Corporation 5
  6. 6. Smarter Computing: System z Analyst SummitIntegrated Service Management (ISM) supportscustomers System z virtualized environment ISM Market Opportunity is growing at 5% CAGR to $261B in 2015 In 2011: GTS ($108B) and Management Software ($53B) offer ISM largest opportunity (System z opportunity 45% of total) Management of Smarter Infrastructure Integrated Service Lifecycle Management of IT based Business Services System z focused at the Data Centers6 © 2011 International Business Machines Corporation 6
  7. 7. Smarter Computing: System z Analyst SummitISM provides unique capabilities and expertise targetedat helping optimize service delivery Strategy Metrics Visibility. Control. Automation.TM Service strategy & architectures by Service dashboards tailored by role industry Unified Management of Service Service lifecycle management Requests & Problems Comprehensive asset management Automated delivery & assurance of delivered services, assets, etc. Security & Storage Management7 © 2011 International Business Machines Corporation 7
  8. 8. Smarter Computing: System z Analyst SummitISM as a progression can help you move to anoptimized business service delivery model Manage Manage operational Optimize business1 Infrastructure Manage Operations to optimize 2 Service Delivery Transform Operations to manage 3 service delivery Optimized Enterprise utilization and performance by silo infrastructure in the context of the Operations of the entire service it supports business infrastructure • Cloud Management • Business Service Management • Consolidation • Smarter Business Infrastructure • Virtualization Management • Proactive Management • Service Optimization Analytics • Unified Systems Management • IT Process Automation (server, storage, network) • Security, Risk & Compliance • Availability & Performance Management Value realized • Identity & Access Management Optimize the service experience of end customers Reduce infrastructure operation Improve quality of service to Enable new services and new and management costs users and customers business models based upon Reduce infrastructure outages Manage infrastructure as a instrumented, interconnected and vulnerabilities business and intelligent systems8 © 2011 International Business Machines Corporation 8
  9. 9. Smarter Computing: System z Analyst Summit University of Pittsburgh Medical Center journey Providing & financing health care while exceeding targets for quality, cost & efficiency 2005 2007 2010 $80M savings $100Ms business transformation Optimization Business Service Management, ITIL Process Automation Business Value Business Value Started in Data Proactive Management Smart Room Center Scalability Centralized Discovery, Innovation Monitoring, Automated Consolidation Provisioning Reliability Virtualize Infrastructure Standardization Eliminate IT as barrier to growth Integrated Service Management Maturity Integrated Service Management Maturity $8B / year, 50K Employees, 20 hospitals Recognized for transplantation, cancer, neurosurgery, psychiatry, orthopedics and sports medicine9 © 2011 International Business Machines Corporation 9
  10. 10. Smarter Computing: System z Analyst SummitIntegrated Service Management (ISM) provides a holisticapproach to design, deliver & manage business services VISIBILITY CONTROL AUTOMATION See the service & Manage risk & Optimize service infrastructure compliance delivery Across the interconnected business infrastructure and service chain… Interconnected users Highly virtualized, service- Private & public delivery and smart devices oriented architectures options, like Cloud & SaaS10 © 2011 International Business Machines Corporation 10
  11. 11. Smarter Computing: System z Analyst SummitIBM’s ISM Domains provide an end-to-end lifecycleapproach for business service management Integrated Service Management Domains work together to provide maximum business flexibility across the service lifecycle with change control and auditabilityService Planning, Support & Maintenance Service Deployment and Optimization Asset and License Mgmt Change and Configuration Mgmt Provisioning and Automation Configuration Mgmt Workload Optimization Incident and Problem Management Service Availability and Assurance Monitoring and Event Management Service Management (BSM) Service Security and Resilience Identity Management and Access Control Backup and Recovery with High-Availability11 © 2011 International Business Machines Corporation 11
  12. 12. Smarter Computing: System z Analyst SummitSelf-Service Provisioning will provide significantbusiness flexibility on System z ISM drives significant ROI for customers doing Cloud Computing Lower provisioning costs by an average 51%* Three key focus areas of cloud ROI provided are: Productivity – Automate service requests via request driven provisioning Provisioning - Delivers services faster with better quality Service management – Lowers cost of virtualized services administration On average, 81% of Cloud payback is driven by savings enabled by service management. 12 *Based on IBM Research study 2009 © 2011 International Business Machines Corporation 12
  13. 13. Smarter Computing: System z Analyst SummitIBM zEnterprise provides a new dimension in ServiceManagement for Virtualization and Cloud Computing IBM stands alone in provisioning new cloud solutions and in offering a proven heterogeneous management solution for visibility, control and automation spanning cloud and traditional environments Security VirtualizationExtending System z Security to 1000’s of virtualized systems a Private network across across a heterogeneous heterogeneous resources resource pool Availability Efficiency Resiliency management ¼ network, 1/25th floor space,and fewer points of failure 1/20 energy, 1/5 administration Scalability A new dimension of scale Infrastructure capable of a Trillion Instructions per second 13 © 2011 International Business Machines Corporation 13
  14. 14. Smarter Computing: System z Analyst SummitzEnterprise provides broadest architectural supportfor virtualization and cloud Fit-for- Purpose Strategy Assign workloads to the environment that best satisfies requirements Linux on Linux on AIX on Power Appliance System x z/OS System z Blades Blades Blades* Integrated Service Management Workload Workload Workload Workload Workload Linux Visibility Image Control Automation z/OS z/VM AIX Linux Achieves overall zEnterprise z196 zEnterprise BladeCenter lowest cost per Extension (xBX) workload * Statement of Direction14 © 2011 International Business Machines Corporation 14
  15. 15. Smarter Computing: System z Analyst SummitzEnterprise with Integrated Service Management providesbuilt-in virtualization supported by zManager Integrated Service Management• Manage heterogeneous virtualized Service and Platform Management Across Heterogeneous Environments environments with one tool set• Integrated virtual and physical server z/OS Power X-86 platform management z/VM 2004-IBM intro’s 2008 – IBM• Simplify virtual machine 1987-IBM POWER expands x86 management and relocation across announces Hypervisor™ for virtualization to support multiple POWER™ all IBM server families LPAR on the server hypervisors mainframe zManager Server, Network and Storage Providing Smarter Computing Intelligence and Insights to enable better workload optimization 15 © 2011 International Business Machines Corporation 15
  16. 16. Smarter Computing: System z Analyst Summit ISM for zEnterprise supports federating services across multiple platforms with workload management Creating, federating and optimizing virtualized business service and application Images provides flexibility to address changing business needs• Federation – Controlling multiple virtual environments running different hypervisors, applications, services – Managing Images across domains representing data centers, departments and clouds Federated – Consolidating workloads across heterogeneous Domains platforms• Optimization – Automating translation of image contracts within and across platforms dynamically adjusting to policy changes – Usage of Single Dashboard across z, p and x Across z, p and x 16 © 2011 International Business Machines Corporation 16
  17. 17. Smarter Computing: System z Analyst SummitFit-for-Purpose Private Cloud on zEnterprise producesdramatic reduction in costs ISM provides intelligent scheduling and placement for workloads, e.g. batch, interactive, etc., to create private cloud flexibility $191K Cost per Workload (US$) Public cloud $78.6K Private cloud with $70.5K zEnterprise $42K $11.6K $4.5K Light Intel Heavy UNIX Workloads with Workloads Workloads Heavy I/O17 © 2011 International Business Machines Corporation 17
  18. 18. Smarter Computing: System z Analyst SummitIntegrated Service Management for zEnterpriseProviding improved economics for heterogeneous enterprise environments zEnterprise Value Linux image on z196 obtained for as little as $1 per day zEnterprise system can manage over 100,000 Virtual Machines Compared to a z10 a Linux workload on a z196 has up to 60% more performance at 30% less cost + ISM Value • Gain visibility into utilization to improve availability • Reduce complexity by consolidating consoles and dashboards • Monitor and control access to data center resources • Decrease time to process common service requests • Minimize errors by automating manual processes = A proven, efficient cloud 18 © 2011 International Business Machines Corporation 18
  19. 19. Smarter Computing: System z Analyst Summit ISM for zEnterprise ensures service quality and integrity for increased flexibility and agility ISM extends across all zEnterprise service management layersIntegrated Service Management Service Higher Quality Higher Quality Lifecycle Lower Risk Lower Risk Management VISIBILITY CONTROL AUTOMATATION Platform Productivity Productivity zEnterprise Unified Resource Management Savings Savings Manager (zManager) Systems & CapEx CapEx Hardware Savings Savings Consolidation & Workload- virtualization on optimization on zEnterprise zEnterprise 19 © 2011 International Business Machines Corporation 19
  20. 20. Smarter Computing: System z Analyst Summit Thank you! ibm.com/smartercomputing20 © 2011 International Business Machines Corporation 20
  21. 21. Smarter Computing: System z Analyst SummitTrademarks and disclaimersIntel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United Statesand other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, othercountries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registeredcommunity trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-basedtrademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of anykind.The customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources fornon-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy ofperformance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Suchcommitments are only made in IBM product announcements. The information is presented here to communicate IBMs current investment and development activities as a good faith effort to help with our customers future planning.Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as theamount of multiprogramming in the users job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performanceimprovements equivalent to the ratios stated here.Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing inyour geography.Photographs shown may be engineering prototypes. Changes may be incorporated in production models.© IBM Corporation 2011. All rights reserved.References in this document to IBM products or services do not imply that IBM intends to make them available in every country.Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web at http://www.ibm.com/legal/copytrade.shtml.21 © 2011 International Business Machines Corporation 21
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