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Iso Overview
 

Iso Overview

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Iso Overview Iso Overview Presentation Transcript

  • ISO 9001:2000 An overview of the new international Quality Management standard
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  • Purpose Of The Presentation
    • To introduce the new ISO 9001:2000 standard
    • To discuss the implications on an Organization
    • To discuss a strategy for implementation
  • ISO 9001:2000
    • Published in December 2000
    • Contains significant revisions
    Shift in ISO 9000 Focus
    • Focus on conformity and demonstration of customer satisfaction
    • ISO 9001:2000 standard replaces the ISO 9001, ISO 9002 and ISO 9003
    ISO 9001:2000 (con’t) ISO 9002 ISO 9003 ISO 9001
  • ISO 9001:2000 (con’t)
    • The new standard emphasizes:
    • defining requirements
    • verifying achievement of requirements
    • measuring customer satisfaction
    • objectives for all relevant functions
    • analysis of process data related to quality
    Continued next page
  • ISO 9001:2000 (con’t)
    • determining the effectiveness of training
    • the continuous improvement cycle
    • management’s role in monitoring quality
  • A Process Approach
    • ISO 9001:2000 adopts a process approach
    • A process is any activity that converts inputs to outputs
    • Almost all activities and operations involved in making a product or providing a service are processes
  • Process Approach (con’t) Management responsibility Measurement , analysis , improvement Resource management Product ( and / or service ) realization C u s t o m e r R e q u i r e m e n t s C u s t o m e r QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT Input Output Product / Service S a t i s f a c t i o n
  • The 8 Quality Principles
    • 1: Customer focus
    • 2: Leadership
    • 3: Involvement of people
    • 4: Process approach
    Continued next page
  • The 8 Quality Principles (con’t)
    • 5: Systems approach to management
    • 6: Continual improvement
    • 7: Factual approach to decision making
    • 8: Mutually beneficial supplier relationships
  • Implementing ISO 9001:2000
    • 1) A formal gap analysis is required
    • 2) Significant revisions to quality manual
    • 3) Review of procedures
    • 4) Possibly more measurement
    • 5) Training on new standard