Where Business People andTechnology are delivered!
The CompanyTSW           Global Services is a partnership of Channelmanagement system of services from consulting to busin...
Our ServicesTSW Global Services provides a number of opportunities for companies to enter the BPO /Call Center Industry:Ba...
Business Service Set Up and Center Management Solutions  This is our recommended opportunity to enter the BPO /  Call Cent...
TSW Global Services Full Service                                    Consulting                                            ...
Principles               strenn your             Company for        We empower your System             global business    ...
Business Strategy Process                                                                                    Business     ...
Our TechnologyTSW         Global Services’ investment on IT infrastructure and Enterprise gradeapplication architecture, a...
Executives             THOMAS S. WILLIAMS – CEO             A proven results oriented senior business leader with a solid ...
ERLYN RAMOS – VP Client ServicesErlyn Mae is responsible for managing client relationships and deliveringexceptional servi...
DIEGO JOSE RAMOS- Director for TalentAcquisition and Global Business DevelopmentDiego is responsible for Talent Acquisitio...
Contact          Business Inquiry: tom@tsw-globalservices.com          Client Services: erlyn@tsw-globalservices.com      ...
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TSW Corporate Brief 2012

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TSW Corporate Brief 2012

  1. 1. Where Business People andTechnology are delivered!
  2. 2. The CompanyTSW Global Services is a partnership of Channelmanagement system of services from consulting to business delivery. It isa global management of technology and software, offshore accountmanagement, Staffing and Recruiting company serving clients in Asia,Australia, UK and US. The team at TSW combines more than 75 solid years of experience with contact centers large and small. Weve been on the front lines helping companies plan for change and growth, evaluate new technologies and services, revamp and reorganize their operations and processes, develop outsourcing, and conduct business case analysis. TSW’s work process adds synergy to clients’ thoughtful perspective and empowering approach to drive results. By leveraging our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.
  3. 3. Our ServicesTSW Global Services provides a number of opportunities for companies to enter the BPO /Call Center Industry:Based on Philippine government estimates and as well as other internationalstudies the BPO industry will double it’s size in the Philippines during the next fiveyears.TSW Global Services, customized solutions ALLOWS YOU to become part of thisexciting industry: Full Service Set Up and Consulting Services TSW Center Management Designed Global Services is able to provide for those companies/Individuals consulting services in all area’s of wanting to enter the industry as a the BPO industry including investment opportunity without Marketing, Management having to manage the operation ,Technology, Reporting, Training on a day to day basis. and all Support Functions. Center Design and Set up TSW Global Services provides center design and set up the infrastructure for those clients wanting to manage their own center. Our experienced consultants provide all the details to manage your own center – including setting up Technology, Support Services, and Management Training.
  4. 4. Business Service Set Up and Center Management Solutions This is our recommended opportunity to enter the BPO / Call Center Industry using our satellite operations design. DESIGN site based on a collaborative Cloud Technology hosted Servers – saving effort – on your site or at one of your partnered locations the expense of purchasing dedicated servers. No need to have a expensive IT Department – IT Support our highly qualified TSW Global Services maintains a complete IT IT staff makes sure – operations Department using state of the art technology has all the tools to perform at the highest levels. Marketing and Sales Training our team of trainers – train agents Departments TSW Global Services based on the clients requirements adding their provides the clients – insight and experience to provide full competent the same ones our home office is agents – This is the same training we provide our working with while maintaining the own agents. Our training is TESDA certified client relationships. Support Functions: TSW Global Services provides those important support functions from HR and Payroll to Facility Management
  5. 5. TSW Global Services Full Service Consulting Human Resources Management Exceptional Solutions Sales & Marketing Payroll Home Office Center 4 Training Technology Center 1 Center 3 Center 2
  6. 6. Principles strenn your Company for We empower your System global business to achieve high value growth performance We promote Business Solution to your Innovation We push to build your information Innovation system and confidence for to shape your future business decisions. We enhance your Business Power using strategic and value-added service process
  7. 7. Business Strategy Process Business Operations set up Review Live Total Management Modeling BPO Center Determination Structure Talent structure of Business determination parameters Account Acquisition Account Creation of IT Management Management details Launch of Operations Infrastructure Account Acquisition Audit and assignment of BPO Live
  8. 8. Our TechnologyTSW Global Services’ investment on IT infrastructure and Enterprise gradeapplication architecture, and live media gateways are flexible to multi-clientcampaigns making it cost-effective while providing a competitive advantage for ourclients. Our CRM and software platform are flexible to client’s wide idiosyncrasies.The multi-media gateways offer FSA/PCI compliant audit logs and the highestlevels of data security.Our policies and procedures are in place especially on Information Security. Thesepolicies and procedures conform to standards set forth by ISO 27001. Our CRM Platform: Innovative Technology and remote IT management for disaster recovery Your solution to cost-effective IT Infrastructure • Predictive and/or auto Dialer • Real-time Call Log Monitoring • Call Recording including Call Retention and Playback as well as Reports Generation • Informative voice prompt selection
  9. 9. Executives THOMAS S. WILLIAMS – CEO A proven results oriented senior business leader with a solid 25+ year record of building and growing successful businesses based on focused relationship management, strong profit and loss experience and a passionate desire contributing to the organizations overall strategies and success. Tom has provided end to end solutions for companies in the US and UK financial services industry. Tom brings a wealth of call centre experience, with previous work assignments for IBM Global Services, Dell Financial and Citibank. He is responsible for the strategic direction and day-to-day management of the company. Mr. Williams is a graduate of Ferris State University and holds a degree in Business Administration – Marketing. RUCHELLE WILLIAMS- VP-Operations and Marketing Tzhelle is broadly trained, resourceful and results-focused management professional. She offers more than 15 years of experience in a senior leadership level for several start- up, early stage growth, and global operations companies. Recognized for ability to incorporate innovative management techniques, system, processes, and procedures to enhance business practices, increase productivity, and boost revenues. Ms. Williams’ experience in the global marketing arena is surely an advantage to TSW. She is responsible for the Sales and Marketing of the contact center.
  10. 10. ERLYN RAMOS – VP Client ServicesErlyn Mae is responsible for managing client relationships and deliveringexceptional service and value to our clients. She oversees all areas ofclient services, program implementation and customer support. Ms.Hinojas brings a solid 10+ years in the BPO and RPO industry and anextensive background spread across sales, marketing, operations, clientservice and call center management experience to the company.She is also an experienced Senior Executive US Recruiter withentrepreneurship background who can associate with all levels ofmanagement. With solid track record in account management, businessdevelopment, and project management in competitive andtechnologically advanced markets.PAUL LAMBIO – VP of Information TechnologyPaul is responsible for the development, implementation andmanagement of the company’s IT backbone and overseeing the deliveryand execution of the companys IT infrastructure management andservices.Paul has 12+ years of experience in the Information Technology for bothsystems administration and network operations. This includes extensiveexposure to the management and operations for both the telecom and ITindustries.
  11. 11. DIEGO JOSE RAMOS- Director for TalentAcquisition and Global Business DevelopmentDiego is responsible for Talent Acquisition architecture and executivemanagement training of business centers. He has multi industryChannel and Relationship Management experience for 15 years withmastery in the areas of Start up Operations, Sales, Marketing andTraining and Process Improvement. Demonstrated strong ability todevelop and deliver start-up strategies, small to medium scale end toend Management delivery transformation of cost centers into profitusing Human capital and Management relationship methodology.He is also an experienced Executive Technical Recruiter in the US andhas recently built a successful sales team from ground level up tosenior managers for BPO centers in the Philippines.
  12. 12. Contact Business Inquiry: tom@tsw-globalservices.com Client Services: erlyn@tsw-globalservices.com US Address: 1804 Bois D Arc, Arlington, TX 76013 Philippines Address: Unit 1901 Luxe Bldg., Bonifacio Global City, Taguig City, Metro Manila, Philippines US: +1773-747-8305 Manila : +632-8225414 Website: www.tsw-globalservices.com

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