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Stress Management

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  • 1. S  Automatic physical reactions to a danger or demand, the tension may be physical or psychological and the resulting state of the balance may lead to illness or death.  is a state where one’s coping is not enough to maintain a balance or equilibrium  A state of body disequilibrium  The general term applied to the pressure people feel in life
  • 2. STRESS IS INEVITABLE BUT SUFFERING IS OPTIONALSTRESS Is a major cause of low productivity high absenteeism, bad judgment, misallocation of resources, and poor morale Is an everyday fact of life Not all stress is bad Is an individual reaction
  • 3. MANAGING STRESS IN THEWORKPLACE The workforce is particularly vulnerable to occupational problems at several points in their working lives and the message is simple Stress effects work performance Stress can lead to job conflicts, mismanagement of resources and organizational problems The stressed worker is prone to poor performance, accidents, injuries, absenteeism, alcohol and substance abuse Personal/Family issues may affect job performance
  • 4.  Chronic exposure to stress may lead to psychosocial problems and stress related illnesses Incidence of drug/alcohol abuse is increasing among the working group Increasing source of mental health (MH) problems due to technological advancement/increasing work demands Furthermore, stress management, stress reduction and work enhancement workshops and seminars as well as direct services is a priority concern of the DOH
  • 5. FACT SHEET #1ISSUES: Stress affects work productivity Some types of job designs are stressful to workers Work environment creates stress Personal/Family issues may affect work performance] Organizational structures/issues creates stresses Chronic exposure to stress may lead to psychosocial problems and stress related illnesses Incidence of drug/alcohol abuse is increasing among the working class
  • 6.  There is lack of conscious awareness of mental health issues as an integral component of health services Increasing work demands are sources of mental health problems There is lack/absence of psychosocial services for employees Stress management programs are not institutionalized in workplaces There is lack of recognition of the importance of the relationship of emotional status and productivity of the worker There is lack of avenue for workers to air their emotional and psychological concerns thus these are contained and unmanaged
  • 7. FACT SHEET #2DID YOU KNOW THAT? 75 – 90% of visits to physicians are stress related Job stress is a major health factors costing businesses an estimated 150 billion dollars annually Stress related disorders are a major cause of rapidly increasing health care costs Cardiovascular diseases have overtaken communicable diseases as a leading cause of death
  • 8.  Highly stressed individuals are susceptible of infections/colds. Most serious accidents in the workplaces are related to stress. Stress unmanaged leads to mismanagement of resources, poor morale, high turnover of personnel, bad judgment and low productivity
  • 9. FACT SHEET #3 All people experience stress Some groups are more valuable than others Unhappily married people are more stressed than happily married people Widows and widowers are more likely to become ill than others their age Working wives are happier than non-working wives Husbands of working wives are less happy, poorer in health and more dissatisfied with their job and marriage Depression is twice common in woman than men
  • 10.  The unemployed are more likely to suffer emotional breakdown than those employed The poor are more likely to experience distress than the middle class or the wealthy Urban dwellers are more stressed than rural dwellers Blue-collar workers experience more boredom than white-collar workers Sedentary workers have more heart attack than those whose work requires physical efforts Older bachelors report more psychological problems than never married women Top executives have low mortality rates than second level executives
  • 11. FACT SHEET #4TEN LEADING CAUSES OF JOB STRESS Work overload/stagnation Ambiguity or rigidity of task Role conflict Extreme amount of responsibility Negative competition
  • 12.  Constant changes Ongoing contact with stress carriers Containment of emotional reactions Poor interaction with management Matters related to corporate work
  • 13. FACT SHEET #5EFFECTS OF STRESSPhysical Symptoms Headaches Sleep disorders (e.g. insomnia, oversleeping) Lower back pains Clenching the jaws or grinding teeth Constipation, diarrhea, colitis, indigestion or ulcer Skin rashes Muscle aches (especially neck & shoulders) Hypertension or heart attack Appetite change
  • 14. Interpersonal Symptoms Inappropriate distrust of others Blaming others Missing appointments Faultfinding and verbal attacking Overly defensive attitude Giving others the “silent treatment”
  • 15. Intellectual Symptoms Trouble concentrating Difficulty in making decisions Forgetfulness Confusion Poor memory & recall Preoccupation with a single thought or idea Loss of sense of humor Decreased productivity, lower quality of work Poor judgment
  • 16. Emotional Symptoms Anxiety or worry Depression Mood swings Irritability Nervousness Lowered self-esteem Increased sensitivity Angry outburst/aggression or hostility Feeling emotionally drained or burned out
  • 17. FACT SHEET #6CONSEQUENCIES OF PROLONGEDAND CHRONIC STRESS SELF WORK Coronary Heart Diseases Reduced Commitment Cancer and other neoplasms Decreased Motivation Lowered immunity to infections Stressed Out Psychosomatic Problems Mental Health Problems Burnout (Depression, Anxieties) Reduced Performance and other negative effects Low Productivity
  • 18. FACT SHEET #7 LIST OF ATTITUDES OF PERSONS WHO ARE HIGH RISK FOR BURNOUT: Very accommodating & have difficulty in saying no. Overly concerned for minor tasks while neglecting important ones Super human attitude – doing everything, less delegation Very high standards set for the self & others Self blame
  • 19.  Overly defensive attitude Easily upset over minor irritants Keep things to self without emotional ventilation Impatient with others Low tolerance of ambiguity Very rigid. Low tolerance of other people’s mistakes Does not accommodate ideas of others, believes only that his/her ideas are correct
  • 20. FACT SHEET #8HOW CAN I MANAGE STRESS BETTER? Identify the sources of your stresses Recognize what you cannot control Learn to reduce your emotional reactions Learn to moderate your physical reactions Build physical reserves Maintain a healthy life style
  • 21. FACT SHEET #9 HOW CAN I MANAGE THE EFFECTS OF STRESS BETTER? Recognize the minor irritants or hassles that upset you Accept what you cannot change and work on things that you have good control of. Learn the Correct Breathing Techniques Do simple stretching activities Learn simple mental relaxation techniques Recognize your physical reactions, tensions and body aches
  • 22.  Have a good massage of the neck, shoulder and back muscles Hone your muscles, exercise 25-30 minutes at least 3 x a week. Maintain a healthy Life Style: – reduce alcohol intake – have adequate sleep – have proper nutrition – enough rest and relaxation Find meaning in what you do! Attend Stress Management Trainings/ Workshops Smile (it take 15 muscles to smile and 48 muscles to frown)
  • 23. FACT SHEET #10“Sandosenang S”, Iwas Stress Spirituality Smile Sports Siesta Sounds & songs Speak to me Socials Stress Debriefing Scheduling Sensation Techniques Self Awareness Stress Reduction Exercise
  • 24. RECOGNITION OF THE IMPORTANCEOF STRESS ON THE JOB The general awareness that stress- related diseases have reached epidemic proportions More people die or are disabled today as result of stress than at any other time Stress is so physically damaging and pervasive Primarily psychological in nature
  • 25. Practical The effects of stress on the job are costly and are reflected in a lower productive efficiency Reduces drastically employee motivation and the physical ability to perform the task well, thus increasing absenteeism, turnover and tardiness
  • 26. INDIVIDUAL DIFFERENCES INVULNERABILITY OF STRESSSocial Support The person who is alone physically and psychologically is more vulnerable to stress than someone who has strong social relationships It is also important to reduce stress and to have better health on the job
  • 27. Physical Condition Persons in better physical condition suffer fewer affects of stress than those in poor physical conditionAbility to Perform An employee with a high level of the skills needed for the job usually finds the work easier and less stressful than employees with a lower level of ability
  • 28. PersonalityType A Personality High competitive drive, constant sense of urgency about time Hostile people although they successfully hide it from others – always in a state of tension and stress Prone to heart disease by middle ageType B Personality Function under far less stress in all aspects of life including work Never have heart attacks before the age of 70, regardless of their jobs or their eating and smoking habits
  • 29. TYPICAL CAUSES OF STRESS Work overload – Quantitative overload – Qualitative overload Time pressures Poor quality of supervision Insecure political climate Inadequate authority to match responsibility
  • 30.  Role conflict and ambiguity Difference between company and employee values CHANGE in any type, especially when it is major or unusual Frustration Problems of career development Performance appraisal Responsibility for other people Assembly line work
  • 31. SOURCES OF STRESS IN ANINDIVIDUAL Lifechanges Minor annoyances Chronic discomfort or long term unpleasantness Conflict
  • 32. SOURCES OF STRESS IN ANORGANIZATION Stress in physical environment Stress in interpersonal relationship or social stressor Stress at the organizational level
  • 33. FAMILY PROBLEMS THATAFFECTS YOUR WORK Financial Husband-wife relationship Parent-child relationship Illness in the family No housemaid In-laws
  • 34. SIGNS AND SYMPTOMSOF STRESS Irritability Easily fatigue Sleep disturbance Muscle tension Restlessness Difficulty concentrating
  • 35. Mental health problems Psychosomatic disorders Intestinal ulcers Asthma Migraine, headache Hypertension and coronary artery disease Absenteeism Avoidant reaction Alcoholism
  • 36. FLAMEOUT Is a preventable and treatable condition also referred to as “rapid onset burnout” Occurs if need for periodic rest, food and exercise is overlooked or ignored
  • 37. BURNOUTA state of exhaustion, irritability and fatigue which markedly decreases workers effectiveness and capability A state of total mental, emotional and physical exhaustion characterized by changed attitudes towards work and colleagues
  • 38. It develops in 3 distinct stages Emotional exhaustion Cynicism FutilityBurnout employees become: Rigid about their work Follow rules and procedures blindly and compulsively – too exhausted to be flexible or alternative solutions to a problem
  • 39. The causes of burnout: Accumulated stress of overwork Supported by findings that burnout usually strikes employees who are most dedicated and committed to their work; those who work the most overtime or stay late at the office and take work home
  • 40. MANAGEMENT OF STRESSOrganizational TechniquesEmotional Climate Control Providing a climate of esteem and regard for employees and by allowing them to participate in all decisions involving change in their work and in the structure of the organization
  • 41. Provision of Social Support Social Support can reduce one’s vulnerability to stress Organizations must facilitate the cohesiveness of work groups and train the supervisors to be supportive of their subordinatesRedefinition of Employee Roles Managers must clearly state to their subordinates what is expected of them and what the precise scope and responsibilities of their jobs are
  • 42. Elimination of Work Overload and Work Underload Proper selection and training, equitable promotion decisions and fair distribution of work can do much to eliminate these causes of stress Provision of Assistance to Stressed Employees Provision of in house counseling programs that teach individual stress control techniques and supplying facilities for physical exercise
  • 43. IndividualTechniques Some individual techniques for dealing with stress may be taught in a company stress- reduction program. Others can be learned and practiced by employees on their own such as a program of physical exercise. Additional techniques include: – Relaxation Training – Biofeedback – Behavior Modification
  • 44. DOH “Isandosenang “S” IwasStress Campaign” Spirituality Scheduling Speak to me Siesta Self Awareness Sports Sensation Techniques Socials Sounds & Songs Smile Stress Reduction and Relaxation Exercise Stress Debriefing
  • 45. SOURCES OF WORK-RELATED STRESS Role ambiguity Lack of participation on decision making Responsibility for Work-Related Work-Related Conflict with other others Stress Stress employees Difficult or unpleasant Lack of support from work environment co-workers
  • 46. WORK PERFORMANCE Reduction in output or productivity Increase in wastage & error rates Poor decisions Deterioration in planning & control of work Table 3STAFF ATTITUDES & BAHAVIOR RELATIONSHIPS AT WORKLoss of motivation and Signs which may Tension & conflict betweencommitment point to a stress colleaguesStaff working increasingly longhours for diminishing returns problem in your Poor relationships with clients Increase in industrial relations orErratic or poor timekeeping organization disciplinary problems SICKNESS ABSENCE Increase in overall sickness absence, in particular frequent short periods of absence