SUMO 2010 Roadmap

SUMO in 2010

Primary objectives of SUMO ● Great Firefox experience ● User and product insights ● Entry point to Mozilla community ● (Open source support platform)

Focus areas for SUMO in 2010 ● Improve the user experience ● Get better insights about our users ● Improve the contributor experience ● Make the platform awesome User Insights Contributor Platform experience and Metrics experience quality

The goals: (Feel free to add to this list...) User Insights Contributor Platform experience and Metrics experience quality

Upgrade platform to TikiWiki 5.1 User Insights Contributor Platform experience and Metrics experience quality

Make SUMO articles a joy to localize User Insights Contributor Platform experience and Metrics experience quality

Use Verbatim for UI l10n User Insights Contributor Platform experience and Metrics experience quality

Weekly SUMO metrics report User Insights Contributor Platform experience and Metrics experience quality

Revamped forum experience User Insights Contributor Platform experience and Metrics experience quality

KB metrics per OS/Firefox version ● Is the top article list different depending on Firefox version or OS? ● Are the Windows instructions easier to understand than the Mac instructions? ● Is a Firefox problem happening more often on Linux than on Mac? User Insights Contributor Platform experience and Metrics experience quality

Automatic search results filter ● Only show search results relevant for the user: ● If the user is running Windows, don't show Mac- specific support articles ● If the user is running Firefox 3.6, don't show 3.0- specific articles User Insights Contributor Platform experience and Metrics experience quality

Expand metrics dashboard User Insights Contributor Platform experience and Metrics experience quality

Offline Firefox support User Insights Contributor Platform experience and Metrics experience quality

Better communication within community User Insights Contributor Platform experience and Metrics experience quality

Single SUMO login across sites User Insights Contributor Platform experience and Metrics experience quality

Karma User Insights Contributor Platform experience and Metrics experience quality

Other goals ● Make personal support easier to reach ● Stop using Bugzilla for article requests ● Switch to sub-articles instead of ”dynamic content blocks” ● Redesign article editor ● Fix bugs and improve performance User Insights Contributor Platform experience and Metrics experience quality

[Your ideas here] (Questions? Thoughts?)

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SUMO 2010 Roadmap

by David Tenser on Dec 30, 2009

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SUMO 2010 Roadmap — Presentation Transcript