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SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
SUMO 2010 Roadmap
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SUMO 2010 Roadmap

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  • 1. SUMO in 2010    
  • 2. Primary objectives of SUMO ● Great Firefox experience ● User and product insights ● Entry point to Mozilla community ● (Open source support platform)    
  • 3. Focus areas for SUMO in 2010 ● Improve the user experience ● Get better insights about our users ● Improve the contributor experience ● Make the platform awesome   User Insights   Contributor Platform experience and Metrics experience quality
  • 4. The goals: (Feel free to add to this list...)   User Insights   Contributor Platform experience and Metrics experience quality
  • 5. Upgrade platform to TikiWiki 5.1   User Insights   Contributor Platform experience and Metrics experience quality
  • 6. Make SUMO articles a joy to localize   User Insights   Contributor Platform experience and Metrics experience quality
  • 7. Use Verbatim for UI l10n   User Insights   Contributor Platform experience and Metrics experience quality
  • 8. Weekly SUMO metrics report   User Insights   Contributor Platform experience and Metrics experience quality
  • 9. Revamped forum experience   User Insights   Contributor Platform experience and Metrics experience quality
  • 10. KB metrics per OS/Firefox version ● Is the top article list different depending on Firefox version or OS? ● Are the Windows instructions easier to understand than the Mac instructions? ● Is a Firefox problem happening more often on Linux than on Mac?   User Insights   Contributor Platform experience and Metrics experience quality
  • 11. Automatic search results filter ● Only show search results relevant for the user: ● If the user is running Windows, don't show Mac- specific support articles ● If the user is running Firefox 3.6, don't show 3.0- specific articles   User Insights   Contributor Platform experience and Metrics experience quality
  • 12. Expand metrics dashboard   User Insights   Contributor Platform experience and Metrics experience quality
  • 13. Offline Firefox support   User Insights   Contributor Platform experience and Metrics experience quality
  • 14. Better communication within community   User Insights   Contributor Platform experience and Metrics experience quality
  • 15. Single SUMO login across sites   User Insights   Contributor Platform experience and Metrics experience quality
  • 16. Karma   User Insights   Contributor Platform experience and Metrics experience quality
  • 17. Other goals ● Make personal support easier to reach ● Stop using Bugzilla for article requests ● Switch to sub-articles instead of ”dynamic content blocks” ● Redesign article editor ● Fix bugs and improve performance   User Insights   Contributor Platform experience and Metrics experience quality
  • 18. [Your ideas here] (Questions? Thoughts?)    

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