Welcome to Level(3)

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  • Notes:Level 3 offers integrated IP solutions to meet the emerging needs of global enterprise companies. Our global network provides support for worldwide implementations, while our metro footprint delivers extensive localization capabilities.As operators of one of the largest, most advanced IP networks in the world, the combined company is delivering connectivity at the backbone of today’s interconnected, global economy. With owned fiber networks with reach to North America, Latin America, Europe and the Middle East, and Asia Pac, the network profile includes: More than 45 core network countries More than 450 core network markets Total company fiber miles ~105,000 Total company metro fiber miles ~30,000 Approximately ~170 metro marketsTogether, Level 3 and Global Crossing will be better able to keep traffic on an efficient, end-to-end network, making us better able to support customers’ business needs as well as better positioned to deliver scale, efficiency, performance and a superior service experience.
  • Welcome to Level(3)

    1. 1. Stronger Connections. Newer Possibilities © 2012 Level 3 Communications, LLC. All Rights Reserved. 1
    2. 2. IntroductionCreating business value through a consistent customer experience Dustin Puccio Account Director 13 Years Telecom Experience Enterprise Accounts & Healthcare © 2012 Level 3 Communications, LLC. All Rights Reserved. 2
    3. 3. AgendaCreating business value through a consistent customer experience LEVEL 3 INTRODUCTION PRODUCT PORTFOLIO LEVEL3 NETWORK CUSTOMER EXPERIENCE THE LEVEL 3 DIFFERENCE – WHY LEVEL 3 © 2012 Level 3 Communications, LLC. All Rights Reserved. 3
    4. 4. About Level 3 Communications• Established in 1997 • Comprehensive portfolio of voice, WAN and• Pro forma annual revenue of $6.3 billion cloud services• Fortune 600 company with more • Level 3 acquisition of Global Crossing than 10,000 employees completed in October 2011• More than 450 markets over 45 countries • Delivering global solutions to enterprise, content, government and wholesale segments Our Customers Enterprise Government Content Wholesale © 2012 Level 3 Communications, LLC. All Rights Reserved. 4
    5. 5. Building Stronger ConnectionsCreating business value through a consistent customer experience The Solutions You Want. We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations. The Support You Need. With Level3 you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience. The Performance You Expect. We’ve built one of the most advanced global networks with the performance, reliability and scalability your business requires that is in the places you need us to be. © 2012 Level 3 Communications, LLC. All Rights Reserved. 5
    6. 6. Comprehensive Portfolio of ServicesService and network capabilities to enable business applications Managed / Value-Add Data Services Voice Services Video Services Services Internet Access SIP Trunks Managed Router Content Delivery Network (CDN) MPLS / IP VPN ISDN-PRI / Digital Managed Security Trunks Ethernet Private Line Vyvx® Solutions WAN Optimization VoIP Enhanced Virtual Private LAN Local Service Data Center Colocation Toll Free Dedicated Wavelength Dark Fiber Audio, video and Access Solutions web conferencing SIP Trunking / Unified Communications | IP Convergence | Video Communications | Smart WAN VoIP Migration | Data Center Connectivity | Security | Low Latency Business Continuity / Disaster Recovery | Cloud Computing | Contact Centers | Website Acceleration © 2012 Level 3 Communications, LLC. All Rights Reserved. 6
    7. 7. The Level3 NetworkConnection to more than 45 countries © 2012 Level 3 Communications, LLC. All Rights Reserved. 7
    8. 8. End-to-End Global NetworkOne of the world’s most advanced IP networksPresence:• Services reaching 5 continents• Network reach North America Latin America Europe Middle East Africa Asia PacificCore Network:• ~ 100,000 intercity miles• ~30,000 metro route miles• More than 450 markets• More than 45 countriesFirst carrier to deploy global MPLSFirst global provider with IPv6 natively deployed © 2012 Level 3 Communications, LLC. All Rights Reserved. 8
    9. 9. The Customer ExperienceService Matters Most © 2012 Level 3 Communications, LLC. All Rights Reserved. 9
    10. 10. Industry-leading Customer ExperienceDedicated team of resources focused on your business needs Your Business Level 3’s Online Support Tools are available to assist you anytime you need it Customer Portal | Service Level Agreement | Strategic Alliances / Partners © 2012 Level 3 Communications, LLC. All Rights Reserved. 10
    11. 11. State-of-the-Art Customer PortalsProviding the convenience, control and confidence necessary to manage your network • End-to-End Visibility: From order management to service issues tracking, our online tools CONVENIENCE Anytime, anywhere offer a comprehensive view of your services. access; efficient, faster, fewer clicks • Network Management: The simplified network management tools within the portals can be CONTROL accessed 24 x 7, including an interactive network map. What you want, when you want it, • Convenient and Secure Billing: how you want it You can easily and securely view, pay and analyze your invoices online, and submit and manage billing inquiries and disputes. CONFIDENCE Reliable and secure, a solution you can • Robust Reporting: depend on Available in real-time or near real-time, you can view, export, and analyze network performance, usage, utilization, CDRs and other data for your services using standard and custom reports. © 2012 Level 3 Communications, LLC. All Rights Reserved. 11
    12. 12. The Trusted ProviderLevel 3 provides telecommunications services to business, content, wholesale andgovernment customers including: • 9 of the top 10 U.S. banks • 4 out of 5 of the top U.S. wireless service providers • 9 of the top 10 U.S. cable providers • Largest social networking sites • Top U.S. broadcast networks • More than 200 U.S. federal agencies and divisions • 9 of the top 10 U.S. Internet service providers • 18 of the world’s top 20 telecom carriers • 9 of the top 10 carriers in Europe © 2012 Level 3 Communications, LLC. All Rights Reserved. 12
    13. 13. Why Level3? The Solutions You Want. Comprehensive IP communications, managed network and IT infrastructure solutions. The Support You Need. Our employees are passionate about providing the best customer experience. The Performance You Expect. Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses. © 2012 Level 3 Communications, LLC. All Rights Reserved. 13
    14. 14. Small enough to know we need our customersLarge enough to provide to provide the breadth and depth of anunparalleled network in the marketplace © 2012 Level 3 Communications, LLC. All Rights Reserved. 14

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