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Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
Knowledge Retention and Transfer
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Knowledge Retention and Transfer

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Megan Perez's session on Knowledge Retention and Transfer from the "Service Excellence: Positioning Library Staffs for the Future Symposium," co-sponsored by The New York Pubic Library and DeEtta …

Megan Perez's session on Knowledge Retention and Transfer from the "Service Excellence: Positioning Library Staffs for the Future Symposium," co-sponsored by The New York Pubic Library and DeEtta Jones and Associates.

Published in: Business, Education, Technology
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Transcript

  • 1. Service Excellence positioning library staffs for the future September 21-22, 2009 The New York Public Library New York, NY
  • 2. Retaining Excellence: Capturing the Wisdom of Your Own Experts Megan Z. Perez Monday September 21, 2009 The New York Public Library New York, NY Service Excellence | September 21-22, 2009
  • 3. Succession Planning vs. Knowledge Retention Service Excellence | September 21-22, 2009
  • 4. What’s the purpose of a knowledge retention program? Is it necessary? Service Excellence | September 21-22, 2009
  • 5. 50 40 % change 30 by age 20 group 10 0 -10 35-39 40-44 45-49 65-69 50-54 55-59 60-64 70-74 age Service Excellence | September 21-22, 2009
  • 6. Just what do you mean by “knowledge” exactly? Service Excellence | September 21-22, 2009
  • 7. Simple, but not easy. Service Excellence | September 21-22, 2009
  • 8. Inventory your skills. Service Excellence | September 21-22, 2009
  • 9. Identify who has the knowledge with an attrition profile. Service Excellence | September 21-22, 2009
  • 10. Build Your Case With Chalk. Sorta. Service Excellence | September 21-22, 2009
  • 11. 1. One chalk mark $1 2. Knowing where to put it $49,999 Service Excellence | September 21-22, 2009
  • 12. documentation mentoring CoPs Service Excellence | September 21-22, 2009
  • 13. Run short. Think long. Service Excellence | September 21-22, 2009
  • 14. Overcoming Barriers Yeah yeah… Resistance is… Service Excellence | September 21-22, 2009
  • 15. The Role of Technology Service Excellence | September 21-22, 2009
  • 16. John Dewey, Tara Hunt, and Ewe Service Excellence | September 21-22, 2009
  • 17. Tara Hunt: speaker, blogger, author, consultant. Photo credit: Lane Hartwell Service Excellence | September 21-22, 2009
  • 18. Service Excellence | September 21-22, 2009
  • 19. John Dewey (1859-1952): philosopher, pragmatist, psychologist, educational reformer, and original sheep tosser. Service Excellence | September 21-22, 2009
  • 20. Wrap-up Simple, but not easy. Build your base. IT comes last. It’s okay to have fun. Service Excellence | September 21-22, 2009

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