Norfolk Intranet 2.0

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Updating Norfolk's Intranet with Web 2.0 features

Updating Norfolk's Intranet with Web 2.0 features

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  • 1. Norfolk Intranet 2.0 Enabling Our Most Powerful Tool
  • 2. From Intranet to Intranet 2.0
    • “ There has been an intranet 2.0 philosophy mooted that some call the ‘build it and they will come' approach (after one of my favourite films ‘Field of Dreams'). Don't believe it for a second. If staff can't see a clear benefit to a voluntary activity, it just won't happen.”
    • ~ Patrick Walsh, The Lean Intranet
    • http://web.fumsi.com/go/article/manage/4024
  • 3. What is Web 2.0?
    • Architecture of Participation
    • Dynamic Content
    • Interactive Info Sharing
    • Interoperability
    • Network as Platform
    • Transactional
    • User-centered Design
  • 4. Web 2.0 Tools – S.L.A.T.E.S.
    • S. earch: Google-style keyword search
    • L. inks: Content grouping
    • A. uthoring: Blogs, comments, posts, wikis
    • T. ags: User-added keywords
    • E. xtensions: Apps, widgets, doc. hosting
    • S. ignals: Feeds tracking changes (RSS)
  • 5. Search ( S LATES)
    • We don’t have a search function
    • Regardless of Intranet 2.0, we need a search function
    • Include hosted documents, forums, etc.
  • 6. Links (S L ATES)
    • Relationships
      • Organizations
      • Data
    • Part of a whole
      • Interconnected
      • Sometimes indirectly
    • Certain info universal
      • Benefits
      • Retirement
  • 7. Authoring (SL A TES)
    • Only a few people create content for the Intranet right now
    • Much of our current content is out of date or constantly expiring
    • Ideally, many will contribute – intranet users will be better informed
  • 8. Tags (SLA T ES)
    • Visual compromise between enterprise search and links
    • Represents relevance and popularity
    • Adapts with changing priorities, language
  • 9. Extensions (SLAT E S)
    • Taking advantage of web ingenuity
    • Allows “authors” to illustrate points with third-party data/media
    • Photos, videos, slideshows, maps, calendars, etc.
  • 10. Signals (SLATE S )
    • RSS and other types of feeds help users to browse most current information
    • Users should be able to create their own feeds from sources of their choice
  • 11. S.L.A.T.E.S. – User Benefits
    • S. earch: Quickly find relevant information
    • L. inks: Access suggested information
    • A. uthoring: Share ideas and information
    • T. ags: Categorize information
    • E. xtensions: Access and share media
    • S. ignals: Track new, timely information
  • 12. Why should I use the Intranet?
    • Communication
    • Collaboration
    • Document Sharing
    • Document Versioning
    • Enterprise Search
    • Project Management
    • Security
  • 13. Communication
    • Adv. Employee Directory
      • DB returns similar to Norfolk AIR
    • Employee Profiles
      • Photo and contact info
      • Easy to upload & change
    • Mobile Device Access
      • Intranet on-the-go
    • Page Comments
      • Immediate responses
  • 14. Collaboration
    • Activity Streams
      • Similar to Facebook
    • Discussion Forums
      • Help users help each other
    • Ratings and Tags
    • Shared Calendars
    • Team Work Spaces
    • Wiki-style Editing
  • 15. Document Sharing
    • Easy Drag-and-Drop Upload
    • Replaces Network Drives
    • WYSIWYG Posting
  • 16. Document Versioning
    • Track Changes
      • Time Stamps
      • View Total History
    • Ensures Accuracy
    • Allows Easy Reversion
  • 17. Enterprise Search
    • Find Things Faster
    • Includes Hosted Documents
    • Refined by User Ratings
  • 18. Project Management
    • Create Work Space
    • Form Teams Quickly
    • Define & Share Goals
    • Assign Tasks
    • Monitor Resources
    • Track Progress
  • 19. Security
    • Document Permissions
    • Page Permissions
    • Restrict Guide Content
    • Set Defaults
    • Based on Employee
      • Department
      • Project Team
    • Easy to Update
  • 20. How do we get there?
    • Form a Plan
    • Choose a Solution
    • Implement Solution
    • Develop & Test
    • Promote & Release
    • Track Usage
    • Support & Upgrade
    • Remain Open
  • 21. Solutions
    • Dot Net Nuke - http:// www.dotnetnuke.com /
      • http:// www.youtube.com/watch?v =21jPsrIzDJI
    • Confluence - http:// www.atlassian.com /software/confluence/
      • http://www.atlassian.com/software/confluence/videos/overview.jsp
    • CodeBeamer - http:// www.intland.com/products/cb/overview.html
      • http:// www.youtube.com/watch?v =jtAq9iFRVcA
    • ThoughtFarmer - http:// www.thoughtfarmer.com /
      • http://www.viddler.com/simple/83978af2/
  • 22. Investment
    • Dot Net Nuke: $5,000-$10,000 (modules)
      • Module support varies
    • Confluence: $12,000 (one-time fee)
      • One year of support
    • CodeBeamer: $7,500 (per year)
      • Ongoing support
    • ThoughtFarmer: $49,000 (one-time fee)
      • Support contracted on yearly basis
  • 23. Return on Investment (ROI)
    • Drastically Reduced Email Waste
    • Reduced Call Center Volume
    • More Efficient Use of Work Hours
      • Reduced Labor
      • Greater Productivity
    • Online Training & Meetings
    • General Cost Savings
      • Print, Paper, Phone, Travel
  • 24. Norfolk Email Waste Estimate
    • $159/yr Email x 5,000 users = $795,000/yr
    • $80/yr Storage x 5,000 users = $400,000/yr
    • 78% File & Data Redundancy = $312,000/yr
    • Save Hundreds of Thousands of Dollars?
  • 25. New Document Etiquette
    • Publish all information on Intranet first
    • Host important files on the Intranet
    • Encourage linking to info/files on Intranet
    • Discourage attachments
  • 26. Email Waste Example
    • 10 MB x 5,000 email users = 50 GB
    • 50,000 MB x $2 per MB = $100,000/year
  • 27. Additional Benefits
    • Increases Employee Engagement
    • More Effective Knowledge Sharing
    • Better Informed Employees
    • Attract Tech-Savvy Employees
  • 28. Online Magazine or Dynamic Workplace?
    • “… In six years of planning and investment, the intranet evolved from the third most trusted source of information at IBM… to the most trusted source of information at the global company.”
    • ~ The Social Workplace
    • http://www.thesocialworkplace.com/corporate-info/internal-communication/976/
  • 29. Intranet 2.0 @ IBM
    • “In fact, the intranet has become so valuable at IBM, that according to internal IBM research:”
    • 80% IBM employees visit Intranet per day
    • 68% View intranet as crucial to their jobs
    • 52% More satisfied to be IBM employee
  • 30. Grow or Die
    • Norfolk is three to four years behind industry trends
    • 2006 TIME magazine Person of The Year: “You”
    • ie. Web 2.0 users