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Future Office

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IET BETNET event organised by James Devine at Imperial College (2009 11 26)

IET BETNET event organised by James Devine at Imperial College (2009 11 26)

Published in: Design

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  • which workplace are you talking about - this very much addresses the office and studio environment of knowledge-based workers. It doesn't cover workers in retail spaces (particularly), factories, universities, farms, call centres etc., all of whom are perhaps greater in number.
  • nonaka – DEGW – Don Normon – Bruce Sterling
  • whale KM vid
  • knowledge transformation - one of the most powerful social mechanisms for transferring what we know is conversation and discussion. Work is social in nature and is shaped by time and place
  • a model for knowledge creation
  • an in the context of space we do this in different environments
  • high performance teams research – the ability to continually acquire, organise and synthesise a wide variety of information (e.g. the use of A0 and A3 drawings for group / personal use, the use of ‘project gardening’ to maintain visual cues in project spaces etc.) It is estimated that 20% of time is lost at the front end of collaborative projects because of systemic problems in getting work organised (e.g. recapitulating project status, minutes published long after their usefulness has expired etc.)
  • nonaka – DEGW – Don Normon – Bruce Sterling
  • much of the 20 th century we saw clear hierarchies, with information processing and admin work outsourced to secretaries, oodles of paper, private offices I want to understand the flow of information
  • 21 st century - Distributed collaboration – mobile, collaborative, work-life – anytime, anyplace, anywhere is a myth, we are always somewhere in some context. Presence is a continuum and the challenge is to preserve the power of shared space at different degrees of distance.
  • SANE EU FP5 ppp both physical and virtual – intranet, extranet, internet
  • public space – do people go to the building or to the wifi – the new library consumer – could be third space, coffee shop
  • ideo office space – loads of books and a presentation in it own right – look up jeremy myerson and philip ross for great studies and examples
  • maple place caf é – but could be an airport lounge, members club, hub space – my experience of cisco telepresence vs skype – the experience economy
  • so how does techno gadgetry influence these new structures
  • move to the cloud will have a big impact – both financially and in terms of quality of service
  • new tools for collaboration – this could have been any extranet or community based tool – but this one is a good one, maybe also because of the 37signal community behind the tool
  • email2.0 - collaborative work
  • open innovation – crowd sourced – the key to work 2.0 is to learn from the success stories of web 2.0 – 2.0 is not a version number it is a different style of web based on basic principles of cooperation – tim Oreilly white paper
  • Over the next ten years will see a fundamental change in the attitude towards the design of techno gadgetry as users revolt against the dictatorship of IT. Shared tools are fundamental to teamwork. Understanding how to use those tools will differentiate teams. Gadget feature lists tell us ‘what a product will do for me’, this needs to be refocused to ‘what can I do with it’. Pen and paper will continue to be one of the greatest appliances for teamwork.
  • Over the next ten years will see a fundamental change in the attitude towards the design of techno gadgetry as users revolt against the dictatorship of IT. Shared tools are fundamental to teamwork. Understanding how to use those tools will differentiate teams. Gadget feature lists tell us ‘what a product will do for me’, this needs to be refocused to ‘what can I do with it’. Pen and paper will continue to be one of the greatest appliances for teamwork.
  • open platform - the notion of the ‘platform’ has BECOME THE UBIQUITOUS ORGANISING CONCEPT, business model and overriding cultural metaphor for our times, from Amazon’s platform for retail to Apple’s for music, from the Obama campaign’s platform for engagement to the numerous so-called ‘web 2.0’ applications which offer platforms for almost anything, from photos and video to broad social and cultural engagement in all its guises. A particular theme within that is of the ‘open platform’, whereby a system is created specifically with appropriation, adaptation and extension in mind.
  • nonaka – DEGW – Don Normon – Bruce Sterling
  • I think our existing idea of the workplace will exist as long as the city exists.
  • workplace planning
  • We have an increasing acreage of virtual space. time spent in game play
  • wasted space
  • Space book – one persons dead “work” space is another persons office
  • 80% reduction is a big target – Arup audit 60% elec on ICT / 25% of carbon footprint yesterday some impact on brand and war for talent – energy efficiency gains deliver marginal business cost reduction today – strategic impact on brand and war for talent – impact on asset value – impact on shareholder value
  • monitoring and feedback – closing the design feedback loop
  • platforms – for mgt yes, designers yes, but also the workers may find unexpected interventions and appropriations they can make
  • also at the personal level - to an increasing extent, people are now using digital media to ‘instrument’ their life; to monitor their body mass index or their fitness regime via Nike+; to track their personal music listening such that recommendations can be made; assess their real-time energy usage via smart meters, and generally share their precise location, activities and thoughts via social media. (Witness the front cover of July 2009’s Wired magazine, ‘Living By Numbers’.) This is over and above the increasing practice of institutional ‘monitoring’ of the way, say, cities are performing in real-time.
  • m2m comms looking for the patterns in the data – the agents working on our behalf
  • last century a lot of our work was very visible - so when so much of what we do is hidden in the cloud how do we make the invisible visible
  • foresight works with thought leaders both inside and out the company to help identify trends that will affect the built environment – multi disc team – architect, engineer, art historian, physicist, economist, social scientist + many interns --- I am the geek
  • Transcript

    • 1. future workplace DUNCAN WILSON, ARUP IET BETNET LONDON, 26.11.09
    • 2. KM PLACE TECH 2.0
    • 3.  
    • 4. transformation
    • 5. SECI tacit knowledge explicit knowledge explicit knowledge tacit knowledge SOCIALISATION Originating Ba EXTERNALISATION Interacting Ba COMBINATION Cyber Ba INTERNALISATION Exercising Ba S E C I
    • 6. SECI and the concept of Ba Ba Originating = individuals ‘feelings’, experiences and mental models are shared. Typically informal. Interacting = A place to support making concepts explicit and available to others. Formal structure. Cyber = knowledge is made explicit in a form that does not require face to face interaction to share. Exercising = a place where on the job training or learning occurs. tacit knowledge explicit knowledge explicit knowledge tacit knowledge SOCIALISATION Originating Ba EXTERNALISATION Interacting Ba COMBINATION Cyber Ba INTERNALISATION Exercising Ba S E C I
    • 7. project braiding
    • 8. PLACE
    • 9. what changed
    • 10. anytime, anyplace, anywhere
    • 11. public, private, privileged
    • 12. public - edge of the internet http://www.cityofsound.com/blog/2008/11/wi-fi-structure.html
    • 13. private
    • 14. privileged
    • 15. TECH
    • 16. TECH cloud Arup Associates
    • 17.  
    • 18.  
    • 19.  
    • 20. information affordance
    • 21. appliance design KEY FACTS Accessible – can be used anytime, anywhere – wherever people have access to the corporate intranet (home, office, hotel etc.) Dynamic – on the device you can “grab a room”, view who currently has the room booked or see when the next booking is due. Simple - requires no staff training Situated - provides room identification and meeting information where it is needed, outside the meeting room. Mediates – gives high visibility to critical ever changing information about meetings, schedules and projects. Economical - no central day to day management required and is extendable, units can be added or removed as required. Federated – this appliance is “aware” of other RoomWizards, is OS and hardware platform independent, can be used via the corporate intranet. Statistics - automatically creates statistics on room usage – even when people don’t pre book but “grab it” because it is free.
    • 22. appropriation adaptation extension
    • 23. 2.0
    • 24. will the workplace exist? The city. A diverse collection of people and activities driven by economic opportunities and social aspirations, access to public pedestrian space, solid infrastructure and cohesive inter-modality, functional and interdependent distribution systems, a vibrant mix of neighborhoods
    • 25. Hierarchical Planning Based on Taylorist view of organisations as vertical and mechanistic. Universal Planning Focuses on efficiency of space. It reduces cost by fitting more people into less space. Activity Based Planning Value added to working practices through focusing on the integration of individual and group tasks and on explicit work practices. It is about the effectiveness of space. Community Based Planning Integrates formal hierarchy and informal networks on one map of the workplace, recognising the tension between the two.
    • 26. will it be virtual?
    • 27. wasted space office occupancy peaks at 60% 95% of organisations have 35% occupied at any one time (DEGW)
    • 28. emergent urbanism “ Next generation (of urban) resilience relies on citizens and communities, not the institution of state…” Demos UK
    • 29. sustainable ICT
    • 30. workplace performance
    • 31.  
    • 32.  
    • 33. agents
    • 34. soft infrastructure
    • 35.
      • http://blogs.driversofchange.com/emtech/
      • http://www.driversofchange.com/doc/
      • twitter @djdunc