Communication skills

  • 3,281 views
Uploaded on

 

More in: Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
3,281
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
400
Comments
0
Likes
3

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Communication Skills
  • 2.
  • 3.
  • 4.
  • 5. For example:
    Imagine three managers working in an office building .
    • The first is all alone but is nevertheless yelling for a subordinate to come help. No one appears,but he continues to yell.
  • The second is talking on the telephone to a subordinate , but he static on the line causes misunderstanding to subordinate if he usually takes manager's order by telephone because of noice or miss interpreted words.
  • 6. The third manager is talking in her office with a subordinate who clearly hears and understands what is being said.As we saw the three mangers are attempting to communicate but with different results.
    Do you think any of our three managers communicate??
  • 7. Outcome of Effective communication
    Interpersonal Relation Satisfaction.
    Work Motivation.
    Get the responses you want.
    Gain other departments’ cooperation to implement ideas .
    Improve work enviroment.
  • 8. Communication Process
  • 9.
  • 10.
  • 11. LISTENING SKILLS
    Listening does not mean shutting your mouth and opening your ears!
    That is HEARING...!
    Good listener participates actively in the information exchange.
  • 12. Listening Skills
    You must be able to listen attentively
  • 13. ACTIVE LISTENING
    IS A SKILL CONSISTS OF
    Reflecting back to the speaker a statement of what you think you heard
  • 14. How to be an active listener ??
    Start by Understanding Your Own Communication Style.
    Think before speaking.
    Pay attention to speakers .
    Use Nonverbal Communication .
    Give Feedback.
    Use Question Techniques.
  • 15. Improving Your Listening Skills
    Ask yourself "What new things can I learn from this person?"
    There is no such thing as an uninteresting subject.
    There are only uninterested people ..!
    Make sure you have paper and pencil.
    Move away from distraction.
     
  • 16.
  • 17. In order to minimize "interference" in your
    communication with your customers and to get the
    "high quality" information. You must develop your
    questioning skills.
  • 18. Communication Barriers
    Individual barriers
    Organizational barriers
  • 19. Individual barriers
    Conflecting inconsistent cues.
    Credibility about the subject .
    Reluctance to communicatePoor listening skills.
    Predispositions about the subject.
  • 20. Organizational barriers
    Semantics.
    Status or power differences.
    noise.
    Overload.
  • 21. How to Remove Barriers??
  • 22.
  • 23. How to Remove Barriers??
    Problems with communication can pop-up in different stage :
    Sender...
    Message...
    Channel...
    Receiver...
    Feedback...
    Context...
  • 24. Forms of Communication
  • 25.
  • 26. Verbal Communication
    Verbal Communication occurred by using words.
    .Ensure Your Words Are Always Understood.
  • 27. Non-Verbal Communication
    Non-Verbal Communication is a communication exchange that does not use words or may use words to carry more meaning than the strict definition of the words themselves .
  • 28. Non-Verbal Communication
    Eye Contact.
    Voice Control.
    Body Language.
    Posture.
  • 29. UNDERSTANDING MESSAGES
    Even if someone decides to say nothing they are still communicating.
    Sometimes the silence speaks louder than words.
  • 30. UNDERSTANDING MESSAGES
    • Research has shown that when someone has given a spoken message, only 7% of the listener understanding and judgment of the message comes from the words themselves, 38% from the way the message was spoken (accent, tone, inflection etc.) and 55% from the speaker body language (facial expressions, eye contact etc.)
  • 31. Vertical Communication
  • 32. Horizontal Communication
  • 33.
  • 34.
  • 35. Oral Communication
    Oral communication takes
    place in face-to-face
    conversation, group
    discussion , telephone
    call,…etc
  • 36. Written Communication
    Written communication can
    be achieved by different
    ways like business letter ,
    memos , e.mail ,…..and
    convey resume.
  • 37. What about meeting??
    Meeting is a mean of communication may need all mentioned forms of cmmunication.
    All levels of managers often arrange meeting.
  • 38. How to run an effective meeting??
    Meetings are wonderful tools for generating ideas and managing group activity BY:
    Good Preparing.
    Managing a Meeting.
    Time Keeping.
    Issuing Minutes.
  • 39. Communication and Interpersonal Skills
    Improve your people skills and workplace communication techniques through interpersonal skills training
    will help you build cooperation across your entire organization.
  • 40. How to make a great impression??
    It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time.
    Be on Time
    Be Yourself, Be at Ease
    Present Yourself Appropriately
    A Winning Smile
    Be Open and Confident
    Be Positive
    Be Attentive
  • 41. Electronic Communication
    E.mail is one of the most
    benefiicial tool of cmmunication .
    Use Headlines.
    Make One Point per Email.
    Specify the Response You Want.
    Be a Good Correspondent.
  • 42. Golden Tips of communication
    Don't take another person's reaction or anger personally.
    Don't have to have all the answers.
    Respond (facts and feelings); don't react (feelings) .
    Understand that people want to feel heard more than they care about whether you agree or not.
  • 43. Golden Tips of communication
    5-Remember that what someone says and what we hear can be amazingly different!
    6-Acknowledge inconvenience or frustration and offer a timeline, particularly if you need someone else's cooperation.
    7-Look for common ground instead of focusing .
    8-Remember that change is stressful for most people .
  • 44. Golden Tips of communication
    9-Work to keep a positive mental focus.
    10-Improve your listening skill .