Communication skills


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Communication skills

  1. 1. Communication Skills<br />
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  5. 5. For example:<br />Imagine three managers working in an office building .<br /><ul><li> The first is all alone but is nevertheless yelling for a subordinate to come help. No one appears,but he continues to yell. </li></li></ul><li>The second is talking on the telephone to a subordinate , but he static on the line causes misunderstanding to subordinate if he usually takes manager's order by telephone because of noice or miss interpreted words. <br />
  6. 6. The third manager is talking in her office with a subordinate who clearly hears and understands what is being said.As we saw the three mangers are attempting to communicate but with different results.<br />Do you think any of our three managers communicate??<br />
  7. 7. Outcome of Effective communication<br />Interpersonal Relation Satisfaction.<br />Work Motivation.<br />Get the responses you want. <br />Gain other departments’ cooperation to implement ideas .<br />Improve work enviroment.<br />
  8. 8. Communication Process<br />
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  11. 11. LISTENING SKILLS<br />Listening does not mean shutting your mouth and opening your ears!<br />That is HEARING...!<br />Good listener participates actively in the information exchange.<br />
  12. 12. Listening Skills<br />You must be able to listen attentively <br />
  13. 13. ACTIVE LISTENING<br />IS A SKILL CONSISTS OF <br />Reflecting back to the speaker a statement of what you think you heard<br />
  14. 14. How to be an active listener ??<br />Start by Understanding Your Own Communication Style.<br /> Think before speaking.<br />Pay attention to speakers .<br />Use Nonverbal Communication .<br />Give Feedback.<br />Use Question Techniques.<br />
  15. 15. Improving Your Listening Skills<br />Ask yourself "What new things can I learn from this person?"<br />There is no such thing as an uninteresting subject.<br />There are only uninterested people ..!<br />Make sure you have paper and pencil.<br />Move away from distraction.<br /> <br />
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  17. 17. In order to minimize "interference" in your<br />communication with your customers and to get the<br />"high quality" information. You must develop your<br />questioning skills.<br />
  18. 18. Communication Barriers<br />Individual barriers<br />Organizational barriers<br />
  19. 19. Individual barriers<br />Conflecting inconsistent cues.<br />Credibility about the subject .<br /> Reluctance to communicatePoor listening skills.<br />Predispositions about the subject.<br />
  20. 20. Organizational barriers<br />Semantics.<br />Status or power differences.<br /> noise.<br />Overload.<br />
  21. 21. How to Remove Barriers??<br />
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  23. 23. How to Remove Barriers??<br />Problems with communication can pop-up in different stage :<br />Sender...<br />Message...<br />Channel...<br />Receiver...<br />Feedback...<br />Context...<br />
  24. 24. Forms of Communication<br />
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  26. 26. Verbal Communication<br />Verbal Communication occurred by using words.<br />.Ensure Your Words Are Always Understood.<br />
  27. 27. Non-Verbal Communication<br />Non-Verbal Communication is a communication exchange that does not use words or may use words to carry more meaning than the strict definition of the words themselves .<br />
  28. 28. Non-Verbal Communication<br />Eye Contact.<br />Voice Control.<br />Body Language.<br />Posture.<br />
  29. 29. UNDERSTANDING MESSAGES<br />Even if someone decides to say nothing they are still communicating. <br />Sometimes the silence speaks louder than words.<br />
  30. 30. UNDERSTANDING MESSAGES<br /><ul><li>Research has shown that when someone has given a spoken message, only 7% of the listener understanding and judgment of the message comes from the words themselves, 38% from the way the message was spoken (accent, tone, inflection etc.) and 55% from the speaker body language (facial expressions, eye contact etc.) </li></li></ul><li>
  31. 31. Vertical Communication<br />
  32. 32. Horizontal Communication<br />
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  35. 35. Oral Communication<br />Oral communication takes <br />place in face-to-face <br />conversation, group<br /> discussion , telephone <br />call,…etc<br />
  36. 36. Written Communication<br />Written communication can <br />be achieved by different <br />ways like business letter , <br />memos , e.mail ,…..and <br />convey resume.<br />
  37. 37. What about meeting??<br /> Meeting is a mean of communication may need all mentioned forms of cmmunication.<br />All levels of managers often arrange meeting.<br />
  38. 38. How to run an effective meeting??<br />Meetings are wonderful tools for generating ideas and managing group activity BY:<br />Good Preparing.<br />Managing a Meeting.<br />Time Keeping.<br />Issuing Minutes.<br />
  39. 39. Communication and Interpersonal Skills<br />Improve your people skills and workplace communication techniques through interpersonal skills training <br /> will help you build cooperation across your entire organization.<br />
  40. 40. How to make a great impression??<br />It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. <br />Be on Time<br />Be Yourself, Be at Ease<br />Present Yourself Appropriately<br />A Winning Smile <br />Be Open and Confident<br />Be Positive<br />Be Attentive<br />
  41. 41. Electronic Communication<br />E.mail is one of the most<br />benefiicial tool of cmmunication .<br />Use Headlines.<br />Make One Point per Email.<br />Specify the Response You Want.<br />Be a Good Correspondent.<br />
  42. 42. Golden Tips of communication<br />Don't take another person's reaction or anger personally.<br />Don't have to have all the answers.<br />Respond (facts and feelings); don't react (feelings) .<br />Understand that people want to feel heard more than they care about whether you agree or not.<br />
  43. 43. Golden Tips of communication<br />5-Remember that what someone says and what we hear can be amazingly different! <br />6-Acknowledge inconvenience or frustration and offer a timeline, particularly if you need someone else's cooperation.<br />7-Look for common ground instead of focusing .<br />8-Remember that change is stressful for most people .<br />
  44. 44. Golden Tips of communication<br />9-Work to keep a positive mental focus.<br />10-Improve your listening skill . <br />