General Presentation The Selfservice Company

Demand driven
Customer experience
The Selfservice Company BV

Agenda
The Selfservice Company
Cases

The Selfservice Company answerscustomer questions online
Offices in Rotterdam, Maastricht (Netherlands), Bad Honnef (Germany)
> 70 employees
50 million questions answered in 2009

38 virtual employees
More virtual assistants on www.chatbots.org

Our virtual assistants assist the customer journey
5

100%Satisfied Customers

Improvement customer satisfaction

Reduction Costs
Up to 70 % less emails
Up to 40% less calls

More onlinecontact
Better information
Higher form completion

Business Intelligence
What questions?
What wordings?

Our services
Software as a service
Combination software and knowledgetuning

DialogueManager
1 answer on 1 customer question
Natural language dialogues
Relevant through context and customer profile
Open architecture (CMS, callcenterand knowledge base)

13
Cooperation RightNow Technologies

Beste oplossing ter wereld
DialoogManager

The Selfservice Company
Cases

Dutch Railways

Kim of KPN

Ditzo

19
Rosa @ RobecoDirect

20
Rosa @ RobecoDirect

21
Rosa @ Robeco Direct (with google)

Yvette@ Rabobank (via MSN)

Sanne@ Wehkamp

Ellen @ E-ON

25
Heleen@ Essent

General Presentation The Selfservice Company

0 comments

Notes on slide 1

5 Favorites